Customer service is trendy topic these days. After there was a boom around technology at the start of 21st century, the internet has settled down and now it’s more about the basics. Automation has taken huge part of the overall human resources and people are demanding human approach, even if it’s on the internet. Today we are going to review one of the oldest customer service software around, LiveAgent.

Containers, along with orchestrators such as Kubernetes, have ushered in a new era of application development methodology, enabling microservices architectures as well as continuous development and delivery. Docker is by far the most dominant container runtime engine, with a 91% penetration according to our latest State of the Container and Kubernetes Security Report.

Following security best practices for AWS EKS clusters is just as critical as for any Kubernetes cluster. In a talk I gave at the Bay Area AWS Community Day, I shared lessons learned and best practices for engineers running workloads on EKS clusters. This overview recaps my talk and includes links to instructions and further reading.

Microservices are increasingly used in the development world as developers work to create larger, more complex applications that are better developed and managed as a combination of smaller services that work cohesively together for more extensive, application-wide functionality. Tools such as Service Fabric are rising to meet the need to think about and build apps using a piece-by-piece methodology that is, frankly, less mind-boggling than considering the whole of the application at once.

Imagine this: your library is trying to step up its game and compete in the Internet age. Rather than you browsing the shelfs, trying to remember how the Dewey Decimal works, you'll enter your book selections from your phone. A librarian will then bring your books to the front desk. You place your book order on a busy weekend morning. Rather than getting all of your books, the librarian just brings one back.

From server setup and hardware configuration to application deployment, traditional end-to-end IT infrastructure management has high overhead and takes a lot of time and effort. With the advent of cloud computing, IT infrastructure has evolved to address the availability, scalability, and agility problems organizations face. Yet the issue of inconsistent configurations remains, because the manual setup of cloud infrastructure can still lead to discrepancies.

What is CSIRT? CSIRT (pronounced see-sirt) refers to the computer security incident response team. The main responsibility of the CSIRT is to expose and avert cyber attacks targeting an organization. As the number of cyber threats grow each and every day, the importance of having a security team that is solely focused on incident response (IR) is fundamental.

The contribution of Datadog’s automatic instrumentation code to OpenTelemetry will make it easier than ever to get started with distributed tracing. With support for hundreds of popular frameworks across seven languages, the new OpenTelemetry auto instrumentation initiative is off to a great start. However, you don’t need to wait for the OpenTelemetry port to take advantage of automatic instrumentation in LightStep!

A Convolutional Neural Network (CNN) is a class of deep, feed-forward artificial neural networks most commonly applied to analyzing visual imagery. The architecture of these networks was loosely inspired by biological neurons that communicate with each other and generate outputs dependent on the inputs.

In our previous blog on A Case for Mirromaker 2, we had discussed how enterprises rely on Apache Kafka as an essential component of their data pipelines and require that the data availability and durability guarantees cover for entire cluster or datacenter failures. As we had discussed in the blog, the current Apache Kafka solution with Mirrormaker 1 has known limitations in providing an enterprise managed disaster recovery solution.

Developing new features for our platform is one of the key ways we can make sure we are giving you the best service possible — and we wouldn’t be able to do it without your help. Let’s take a look at all the feature requests that we have received in the past few weeks!