Approximately 70% of users abandon their shopping carts solely due to a poor end-user experience. Creating a seamless experience for end users is crucial for enhancing customer loyalty and establishing a positive brand reputation. The user-friendliness of a product plays a pivotal role in its success and recognition within the mass market. If a product’s usability is lacking, customers may choose to opt for the services of a competitor instead.
The global "mHealth market" is anticipated to reach USD 293.29 billion by 2026, growing at a CAGR of 29.1% over the forecast period, according to Fortune Business Insights. This growth is being driven by the rising adoption of mobile health technologies and the increasing use of cloud-based services. This growing customer dependence and ever-changing landscape of healthcare make it more important than ever to have a comprehensive understanding of how your applications are performing and to ensure that mission-critical applications, which can cause serious consequences from downtime, perform as they should.
We’ve got exciting news: The Forrester Wave™: End-User Experience Management, Q3 2022 report has been released – and Nexthink has been named a leader in End-User Experience Management! In case you’re unfamiliar, this report provides a comprehensive evaluation of the nine most significant end-user experience management (EUEM) providers by one of the world’s leading research and advisory firms.
These days, a new venture’s success begins and ends on customer experience. Due to a large number of similar digital products out there, end users will stop using a product immediately if the user experience is not seamless. Similarly, a mobile application delivering a substandard user experience (UX) will fall behind the competition. A good digital product can turn into a failure if it does not work for the end user.
End user experience monitoring is a mindset and a philosophy. It’s the acknowledgement that IT is not the outcome, but rather a means to an end. Think of it this way: IT is here to support business operations. It does so by delivering technology to the tech-dependent workforce so employees can do their jobs seamlessly. Therefore, the most important thing to monitor in the IT ecosystem has shifted. It’s not the network, the device, or the cloud – these are only delivery mechanisms.
From coping with life during a pandemic, to getting updated for the new virus variants, to witnessing a major outage of the social media stalwart, to rebuilding hope with the vaccines, 2021 has been an eventful year. We, at Zoho, managed to run our services smoothly in a hybrid mode with employees working from home as well as from our offices. Our journey in 2021 was fueled by the support from our dedicated customers and that helped us meet our goals for the year.
