Since we were first parachuted into distributed work in 2020, most companies have now adopted a sustained hybrid workplace. According to a recent Gallup survey, there’s no reason to expect this to change anytime soon. Meanwhile, the last couple of years have simultaneously seen an explosion in the use of SaaS. In fact, 2020 was the first year in which the cloud market became larger than the non-cloud market, and SaaS was the leading cause of this.
Exoprise customers are already enjoying the full benefits of 24*7 active monitoring for their enterprise applications. Don’t believe us? Take a look at one of our case studies. While synthetic monitoring (aka Active Monitoring) is great for proactively detecting SaaS, network, and Internet outages, the IT world has now switched to Digital Experience Monitoring (DEM) solutions. Thanks to Covid, that took the world by storm.
Wiley’s Dummies series is best known for repackaging technical, nuanced material into practical and accessible lesson books. In partnership with Nexthink, the company’s latest addition, Digital Employee Experience, delivers on this same reputational goal. Most ‘for Dummies’ books are written either from a purely technical or from a higher level, management topic.
We are all moving towards a digital workplace - or a hybrid work scenario. Whatever be the case, you can expect end-users to call and complain about a poor WiFi experience. That's because network monitoring needs to be done from their standpoint, not from the enterprise end. And without the correct WiFi observability data, it's challenging to narrow down the root cause of the problem affecting remote employees. And those problems - poor WiFi performance leading to poor digital experience - can be pervasive and persistent.
Watch our on-demand webinars about moving forward the digital experience conversation from monitoring to observability and learn how to implement a total experience observability strategy.
I’ve worked in IT for over 20 years and specifically in End User Computing (EUC) for the last 10 years, notably working for Citrix and Dell Technologies. I want to share with you what some of the key differences are from a Unified Endpoint Management (UEM) platform and a Digital Employee Experience (DEX) platform (such as Nexthink Experience), and how they complement one another, and where there is overlap.
Roughly 47.4 million people quit their jobs and left the workforce last year in search of better ones, leading to what we now call the Great Resignation. Then, as the economy re-opened and companies intensified hiring efforts, millions of people switched careers, searching for better working conditions and higher salaries. Experts say the trend will continue as the Gen Z population reshapes the labor market.
With the expansion of remote and hybrid workforce and an ever more complex technology set, it is more important than ever to manage the digital employee experience. But how do we measure digital employee experience? One of the most common ways is to use surveys – for example post-incident surveys or annual customer satisfaction surveys. But these surveys, on their own, can be reactive, time-delayed and limited in scope.