Imagine you’re a product manager at a B2B SaaS company. Monday morning, a frustrated client floods your inbox—their workflows were disrupted by a slowdown you could’ve caught sooner with better user insights. Now, imagine running an e-commerce store on Cyber Monday. Traffic surges, but abandoned carts spike. Your RUM dashboard reveals slow mobile checkouts. A quick fix saves thousands in sales.

Imagine this: You push a major update to your website, confident that everything looks great. Hours later, traffic plummets. Your users complain about slow load times, but when you check WebPageTest, everything seems fine. What’s missing? Real-time insights and proactive monitoring.

User experience (UX) is key to success. To ensure your web or mobile app performs well, RUM (Real User Monitoring) helps you track real-time interactions with actual users. It gives you valuable insights into how your audience experiences your product. In this guide, we’ll explore what RUM monitoring is, why it matters, and how it can help boost performance and user satisfaction.

APM is foundational in assessing an application's internal health. It employs a variety of tools and techniques to monitor crucial metrics such as response times, error rates, and resource utilization. This comprehensive analysis enables teams to identify bottlenecks, slow database queries, and other potential performance-related issues that could diminish the user experience.

At Request Metrics, we’re always looking for ways to help you make your websites faster and your users happier. Today, we’re excited to announce a major new capability: Unified Performance Monitoring. Request Metrics now combines the power of real-user monitoring with automated lab performance testing to get a complete picture of your website’s performance.

Even if your website is perfectly designed on paper, users don’t always follow the script. They often behave in ways you might never predict. Real user monitoring (RUM), also known as end-user experience monitoring or digital experience monitoring, closes that gap by providing a moment-to-moment view of user interactions. It allows you to spot where visitors encounter friction, confusion, or slowdowns that could impact conversions. These insights benefit your entire team.

This enhancement is part of Raygun’s 12 Days of Christmas 2024. Over the next few weeks, we’ll share daily updates on bug fixes and feature improvements inspired by feedback from you, our customers. These are the small but impactful changes you’ve asked for, designed to make Raygun faster and easier to use. Check back tomorrow for the next update and see how we’re leveling up your experience one day at a time!

This enhancement is part of Raygun’s 12 Days of Christmas 2024. Over the next few weeks, we’ll share daily updates on bug fixes and feature improvements inspired by feedback from you, our customers. These are the small but impactful changes you’ve asked for, designed to make Raygun faster and easier to use. Check back tomorrow for the next update and see how we’re leveling up your experience one day at a time! A special thanks to Dan from Michigan who suggested this great idea!