Catchpoint

Wisdom of the Crowds: The Value of User Sentiment Observability

What’s the first thing most people do when they’re unhappy with a business? Take to social media to complain about it. Observing those comments – otherwise known as “user sentiment observability” – gives you a head’s up as to when problems become big enough to impact user experience. How can you monitor that voice of the customer? And why is it important to do so? Let’s take a deeper look at the issues.

What is End User Experience Monitoring? How Does It Help?

End user experience monitoring is a mindset and a philosophy. It’s the acknowledgement that IT is not the outcome, but rather a means to an end. Think of it this way: IT is here to support business operations. It does so by delivering technology to the tech-dependent workforce so employees can do their jobs seamlessly. Therefore, the most important thing to monitor in the IT ecosystem has shifted. It’s not the network, the device, or the cloud – these are only delivery mechanisms.

Incident Review - The Third AWS Outage in December: When it Rains, it Pours

The following is an analysis of the Amazon Web Services (AWS) incident on 12/22/2021. When it comes to major AWS outages, three times is certainly not the charm. For the third time in three weeks, the public cloud giant reported an outage, this time due to a power outage “within a single data center within a single Availability Zone (USE1-AZ4) in the U.S.-EAST-1 Region," according to the AWS status page. Here at Catchpoint, we first observed issues at 07:11 a.m.

Video Observability: Videoconferencing Runs the World-Here's How to Make Sure Yours Keeps Running

When it comes to work, we all know to put our best foot forward. However, as we increasingly rely on videoconferencing in our everyday work life, success also depends on being able to put our best face forward. Unfortunately, that can add up to a headache for IT when it comes to delivering flawless video experiences to a widely distributed workforce.

A Year of WebPageTest and Catchpoint: A Q&A with Tim Kadlec and Jeena James

Look out for our other video Q&As this week with Catchpoint co-founders, Mehdi Daoudi, CEO and Dritan Suljoti, Chief Product and Technology Officer. ‍Jeena: Can you tell us what you've been up to, what you've been doing with the team for the last couple of months, and how's it been so far with Catchpoint and WebPageTest?

A Year of WebPageTest and Catchpoint: A Q&A with Dritan Suljoti and Jeena James

As all of us at WebPageTest and Catchpoint celebrate one year of partnership, Jeena James, WebPageTest, sat down for a Q&A with Dritan Suljoti, Chief Product and Technology Officer and co-founder, Catchpoint, to look at the key milestones from the last year, and ahead at what's next! Hope you enjoy!

Incident Review: Another Week, Another AWS Outage

The following is an analysis of the Amazon Web Services incident on 12/15/2021. It may be the holiday season for most of us, but for AWS it appears to be Groundhog Day, Bill Murray style. For the second week in a row, the company reported an outage, this time affecting its US-West-2 region in Oregon and US-West-1 in Northern California.

A Year of WebPageTest and Catchpoint: A Q&A with Mehdi Daoudi and Jeena James

As WebPageTest and Catchpoint celebrate one year of partnership, Jeena James, General Manager, WebPageTest, sat down for a Q&A with Mehdi Daoudi, CEO and co-founder, Catchpoint, to look at the key milestones from the last year, and ahead to what's next! Hope you enjoy!