StartingPoint

Redondo Beach, CA, USA
2020
May 7, 2021   |  By StartingPoint
If you want to improve your customer operations, your attention must turn to your NPS score. The Net Promoter Score for your organization should never be overlooked. This can provide you with vital insights into how your services are perceived by customers. Those actively attempting to improve their NPS scores should focus on improving customer operations. Those running customer-centric businesses recognize the undeniable importance of operating around their needs.
May 3, 2021   |  By StartingPoint
Have you ever considered integrating shared services teams into your organization’s existing operation? If you are committed to driving efficiency across your organization, there has never been a better time to explore the utilization of shared services teams for improved customer experiences. In this guide, we will break down the potential benefits of shared services teams. There is an undeniable link between customer satisfaction and organizational structure.
Apr 30, 2021   |  By StartingPoint
Did you know that an average worker spends approximately 3 hours per 8 hour workday in personal or unproductive work? A significant amount of time is lost in repetitive or administrative tasks, which do not aid in increasing project productivity. Instead, they adversely impact employee satisfaction and efficiency by robbing substantial project time. As such, improving workflow productivity and efficiency has become a key challenge for organizations today.
Apr 24, 2021   |  By StartingPoint
A client onboarding checklist will help to make client onboarding easy for both parties. There is no reason why client and customer onboarding has to be a laborious process. Utilizing the power of workflow automation tools like StartingPoint, you can transform your onboarding process into a streamlined workflow designed to enhance customer experiences. Have you considered enhancing customer experiences with an improved onboarding process?
Apr 17, 2021   |  By StartingPoint
Workflow efficiency has never been more important. As the COVID-19 pandemic tightens purse strings across the globe, organizations of all sizes are looking to get more done with less. Workflows are a vital asset to any organization. It has been found that approximately three hours of every eight-hour workday is wasted on irrelevant or personal tasks.
Apr 9, 2021   |  By StartingPoint
Customer service is by no means easy. Managing this part of your operation can be immensely challenging. Your team must strike a balance between solid technical knowledge and perfect communication skills to deliver the very best customer experience. At StartingPoint, we believe customer experience is something that should be continuously refined. Exceptional customer experiences are the fuel driving the growth of your business.
Apr 4, 2021   |  By StartingPoint
For over four decades, large US businesses have relied upon the shared services business model for cost reduction and operational efficiency. Even now, the trend continues with over 80% of the Fortune 500 companies in the USembracing it for obvious reasons. Presently, Human Resources (HR) and Legal shared services teams have become increasingly popular due to their sensitive nature and the supportive role they play in the overall functioning of a business.
Apr 4, 2021   |  By Red Beach Advisors
So, what does CX mean? As you can expect with any “what is” query you pop into Google, Wikipedia does a great job providing customer experience definition. It says that: “The product of an interaction between an organization and a customer over the duration of their relationship”. Now, by all means – that 100 % true. But, being in the customer experience game ourselves, we’re not entirely satiated. At least not just yet.
Mar 22, 2021   |  By StartingPoint
The shared services model can transform business processes and smooth out the rough edges in your operational model. Have you been looking for ways to centralize your operations? We recommend that you consider the shared services model. Through the use of standardized technology, various units in an organization can access the same services. In this article, we are going to be providing everything you need to know about the shared services model.
Mar 19, 2021   |  By StartingPoint
Customer operations refer to customer-centric business functions like sales and service which extend support to the customer. These were earlier perceived to be a cost center, but that notion has changed over the past decade. Customer operations are now regarded as the Swiss army knife of business operations. This is largely due to the fact that it supports several core business functions such as Sales, Marketing, Branding, and Product Development.
Mar 2, 2021   |  By StartingPoint
Shared services teams are often challenged with supporting many individuals within a company. Less resources, e-mail, shared inboxes, and disconnected systems are all issues these teams face. How can this be solved to make work more efficient, save time, and save money? StartingPoint is a simple SaaS customer operations and experience platform that helps organizations manage on-boarding, project management, service and helpdesk support, and task and team management in one unified solution. StartingPoint can be deployed and customized within one hour and no actions take more than 5 clicks.
Feb 18, 2021   |  By StartingPoint
Customer service is a regular challenge for service-based companies. Customers ask "What is the status of my request".."Did you receive my question?" .. "What is the status of my project?"... "Did you get the file I sent to you?"...All of these can lead to confusion. Service-based teams are also using a lot of different tools to support a customer and none of the tools talk together. These challenges lead to wasted time and money. How can service-based companies solve this problem?
Jan 6, 2021   |  By StartingPoint
Tonya McKenzie shares her testimonial of utilizing StartingPoint to create efficiency within her business to drive higher customer satisfaction and a better customer experience through improved communication.
Jan 4, 2021   |  By StartingPoint
Dr. Erin Oksol shares her testimonial of utilizing StartingPoint to create efficiency within her business to drive higher customer satisfaction and a better customer experience.
Jan 1, 2021   |  By StartingPoint
Sean Velasquez, Managing Partner of American Income Life and Cohen-Velasquez Agency, shares his testimonial of using StartingPoint to create efficient workflow operations for his team and his customers and clients.
Dec 31, 2020   |  By StartingPoint
Chris Trujillo, Director of Customer Operations at Employbridge, shares his testimonial of Employbridge's use of StartingPoint to improve their customer operations and customer experience.
Dec 31, 2020   |  By StartingPoint
Marqui Lyons, Board Member of My Friends House shares her testimonial of their use of StartingPoint to improve their internal team efficiency and management, productivity, and project management.
Sep 14, 2020   |  By StartingPoint
StartingPoint is a service management and delivery platform for companies and teams. StartingPoint can be deployed within one hour, requires no coding, requires no IT resources, and allows your company to replace any helpdesk, file storage, project management, and team management software. StartingPoint is all of those items in one.
Sep 14, 2020   |  By StartingPoint
StartingPoint is a fully-customizable service management and delivery platform for companies and teams. StartingPoint can be deployed within one hour, requires no coding, requires no IT resources, and allows your company to replace any helpdesk, file storage, project management, and team management software. StartingPoint is all of those items in one.
Sep 14, 2020   |  By StartingPoint
StartingPoint is a service management and delivery platform for companies and teams. StartingPoint can be deployed within one hour, requires no coding, requires no IT resources, and allows your company to replace any helpdesk, file storage, project management, and team management software. StartingPoint is all of those items in one.

StartingPoint is a SaaS customer operations and experience platform for service-based companies, firms, and teams to simplify customer on-boarding, project management, helpdesk and service management, team management, and communication. StartingPoint can be deployed and customized in one hour, no actions take more than 5 clicks, and is simplified for non-technical business leaders and teams.

StartingPoint eliminates the need for professional services companies and teams to use multiple SaaS solutions that complicate the customer experience. StartingPoint's simple platform increases the satisfaction, retention, and service delivery for your customers in one hour.

Simplify Your Customer Experience and Operations:

  • Client-Labeled Interface: Have the ability to maintain your logo, brand, and simplify engagement with a single portal for all customers.
  • Service Management: Drive streamlined communication for your customers and clients in one portal for all employees to assist.
  • File Storage: Securely allow customers to upload, retain, and file documents to be shared between your customer and your team.
  • Team Management: Add team members to the platform to be focused on providing amazing support.
  • Workflow Automation: Create efficient workflow within your company to ensure your customer needs are met.
  • Custom FAQs: Develop FAQs that can be retrievable by your customers to provide self-service.

Solving The Disconnected Customer Experience.