Feb 14, 2020 | By Motadata
February 14, 2020 Service desk or IT teams are critical to organisations for ensuring business continuity and service delivery. Hence, it becomes important for IT organizations to use a slew of metrics to measure how efficient their service desk is. With the recent advancement in IT Service Management (ITSM), the reporting capabilities offer multiple KPI metrics that can be measured and monitored.
Feb 4, 2020 | By Motadata
An IT service desk is an integral part of an organization’s IT operations. It’s relevant for entities of all sizes, and plays a key role in making sure that IT services meet key business objectives. In an organization, a service desk also acts as a catalyst for digital transformation, which is a major trend affecting almost every industry. In a recent report from Forturum, 41.4% of their respondents (companies) had a dedicated digital transformation team.
Jan 27, 2020 | By Motadata
The go-to solution for BFSI The banking industry is based heavily on business-critical customer-facing applications, many of which are available on a mobile platform. Clients expect these programs to have negligible downtime. The banking industry has been way ahead in embracing DevOps practices, as it needs to deliver user experiences that go beyond their expectations.
Jan 21, 2020 | By Motadata
Observability is a hot Subject right now, stirring a great deal of debate among IT admins. This report brings some clarity and will shed some light on the topic – “What is the difference between monitoring & observability?”. Enterprise IT is complex as IT infrastructure solutions are delivered from enormous datacenters located at remote locations.
Dec 19, 2019 | By Motadata
Mr. Alex Mijares - Information Technology Officer from Bases Conversion and Development Authority (BCDA) shares his experience of Motadata Network Monitoring Product Suite. Comprehensive Reporting, Customization flexibility and User-friendly GUI are few of the features which are Alex's personal favorite.
Dec 4, 2019 | By Motadata
Motadata collects, indexes, monitors and analyses any kind of log data. The log data contains a categorical record of all activity and behavior that affects your company and keeps a real-time check on ongoing activities across your IT infrastructure. In case anomaly is detected, one can gather relevant log data quickly in case of a security breach.
Nov 19, 2019 | By Motadata
A quick overview of our ITIL compliant incident management module that helps you to respond, report, investigate & prevent an incident/request impact. It offers a robust life-cycle that securely consolidates and relates incident data with other ITIL processes for analysis all powered by useful automation.
Nov 6, 2019 | By Motadata
Motadata's Network Configuration Management helps users deploy policy compliant configurations, alerts them on out of process changes, monitors devices for configuration changes, backup and restore device configurations, manage configuration changes. It works in a multi-vendor environment and it can work with almost all the devices on your network.