Operations | Monitoring | ITSM | DevOps | Cloud

Microsoft 365

The latest News and Information on Microsoft 365 and related technologies.


UC Today Deep Dive: Why Microsoft Teams Performance is Critical

UC Today, the leading online publication for Unified Communications and Collaboration technology, recently did a deep dive on Martello’s Microsoft-recommended Vantage DX solution for monitoring Microsoft Teams and found out that delivering exceptional user experiences and avoiding a Microsoft Teams outage can be easy with the right solution in place.


Microsoft Teams Lagging? How We Fixed the Issue in 10 Minutes.

When was the last time you had to ask someone to repeat something during an MS Teams call, or had to restart the app, just because the call quality dropped? Sounds familiar? Frustrating, isn’t it? Now imagine hundreds, if not thousands, of employees feeling this frustration at work. Think of the time lost for them, for the organization, and—more importantly—for those who’ll need to fix it. As EUC professionals, we cannot let that happen.


Microsoft Teams Monitoring Use Cases

Microsoft Teams is a cloud-based software within the Microsoft 365 application suite. The tool creates a highly collaborative and engaging environment with multiple organizational business units. As a modern unified collaboration (UC) platform, Microsoft Teams uses cloud-based calling, video meetings, messaging, chat, screen sharing, and third-party app integration. However, to ensure a great employee experience, IT must develop and execute Microsoft Teams monitoring use cases.

Operator Connect vs Direct Routing: Getting the Most from Microsoft Teams PSTN Functionality

Organizations already heavily reliant on Teams for its collaboration and communication capabilities are using either Phone System, Operator Connect or Direct Routing functionality for PSTN connectivity.

Park Holidays UK relies on IGEL to support ambitious M&A growth strategy, cloud adoption and use of Microsoft 365

IGEL announces today that Park Holidays UK is using its technology as a company-wide strategic solution to support an ambitious M&A growth strategy, offer access to applications running in the cloud and allow the introduction of video conferencing for all staff leveraging Microsoft Teams.

The Who, What and Where of Microsoft Teams Call Quality

Microsoft Teams is the world-leading collaboration and productivity tool for today’s hybrid workforce, but your users’ experience with it is only as good as the network and IT environment it operates in. There is a critical visibility gap when it comes to delivering a stellar Microsoft Teams user experience to your users. Organizations lack an end-to-end picture of what problems are happening, what is causing the problems and who is affected.


Deeper Insight into the Factors Impacting Microsoft Teams Call Quality

The new release of Vantage DX takes discoverability of Microsoft Teams call quality to the next level, with at a glance insight into the end-to-end environment supporting Microsoft Teams calls, including the network and session border controller(SBC). Check out the Top 10 Questions to Ask about the Microsoft Teams User Experience and read on to understand how Vantage DX provides the answers.

Exoprise Customers Achieve Significant ROI With SaaS and Digital Experience Monitoring

Exoprise end-user experience management solutions for Microsoft 365, SaaS, and collaboration apps deliver cost savings, increased productivity, and elevated employee experience in times of growing hybrid/mobile work.

Top 10 Questions to Ask about the Microsoft Teams User Experience

For more than a million organizations around the world, Microsoft Teams is at the core of communications and productivity in today’s hybrid workplace. Having made the investment in Teams, organizations have realized a challenge when it comes to Microsoft Teams user experience: visibility into the many factors that can impact Teams performance, from networks and ISPs to misconfigured routers.