On Call

xMatters

Evaluating Splunk On-Call Alternatives

Splunk On-Call (Formerly VictorOps) is a popular incident response and on-call management platform that allows engineering and operations teams to collaborate with ease and resolve issues faster. As part of the Splunk Observability Suite, Splunk On-Call is combined with related products to achieve the goal of bringing monitoring, troubleshooting, and investigation, into a single, comprehensive view — simplifying the process from incident detection to resolution.

onpage

3 Things to Consider When Investing in On-Call Scheduling Software

On-call scheduling software modernizes the way healthcare administrators assign responsibilities to care team members. The software helps create an equitable workforce among care teams and eliminates manual errors during the on-call scheduling process. Administrators can set up digital schedules to contact the right clinicians at the right time. This ensures that on-call providers quickly resolve patients’ issues to improve patient experience.

pagerduty

Has the firefighting stopped? The effect of COVID-19 on on-call engineers

With digital becoming the primary channel for work, education, shopping, and entertainment in the last 18 months, it’s no surprise that workloads for technical teams and on-call engineers have increased. Data from PagerDuty’s inaugural platform insights report, The State of Digital Operations, highlights this reality. As of July 2021, the average number of events managed daily by PagerDuty is 37 million, with 61,000 of those being critical incidents.

squadcast

How Squadcast Benefits On-call Engineers - Part 1

It is difficult to stay completely reliable in an always-on world. So it's very important to choose the right Incident Management solution that can solve your problems. In this blog, we have highlighted the benefits of Squadcast and why you should adopt it. “Being on-call sucks!" Often incident response teams use this phrase when talking about their on-call experiences. Despite using best practices for managing infrastructure, incidents do occur from time to time.

onlineornot

Improving your team's on-call experience

Your engineers probably dislike going on-call for your services. Some might even dread it. It doesn't have to be this way. With a few changes to how your team runs on-call, and deals with recurring alerts, you might find your team starting to enjoy it (as unimaginable as that sounds). I wrote this article as a follow-up to Getting over on-call anxiety.

onlineornot

Getting over on-call anxiety

You've joined a company, or worked there a little while, and you've just now realised that you'll have to do on-call. You feel like you don't know much about how everything fits together, how are you supposed to fix it at 2am when you get paged? So you're a little nervous. Understandable. Here are a few tips to help you become less nervous.

sumologic

Accelerate Incident Resolution By Benchmarks-enriched On-call Contexts

In a recent experiment with my colleagues, I polled them about the following: “What would they do if the lights went out as you worked at night?” Besides identifying the funny and who-you-want-in-case-of-an-emergency responses, most of my colleagues checked to see if the problem might be broader than their own home.