Operations | Monitoring | ITSM | DevOps | Cloud

On Call

Grafana OnCall: Use the new bi-directional ServiceNow integration for seamless alert flows

Every moment counts when you’re managing incidents that can affect your services and customers. That’s why we’re excited to introduce a new bi-directional integration between Grafana OnCall and ServiceNow, a popular platform many large organizations rely on to help manage their incidents.

How to Build an Effective OnCall Schedule in 2024

When it comes to oncall scheduling, your enterprise must plan as much as possible. Fortunately, with the right processes and tools, you can effectively implement and manage an oncall schedule. You can also use this schedule to quickly identify and resolve incidents and prevent them from causing long-lasting damage to your organization and its stakeholders.

Grafana OnCall: Connect to Discord, Mattermost, and more with webhooks

One important consideration when adopting a tool is whether it can integrate with your existing workflows and services. Each scenario can be highly specific, which is why it’s important to look for tools that have a public API or customizable webhooks. Last year, Grafana OnCall expanded its webhook support to allow for more complex setups, offering greater flexibility to interact with other services during alert group events.

Live event recap: Humanizing the on-call experience

There’s no two ways about it: on-call is stressful. But with humans at the center, it’s especially important to find ways to make it as manageable and empathetic as possible. In this webinar with our friends at ELC, incident.io VP of Engineering, Noberto Lopes, and Intercom Staff Product Engineer, Andrej Blagojević, discuss their own experiences with on-call, and how the process can be better.

PTO peace of mind: Sync Grafana OnCall with Google Calendar out-of-office events

Sometimes, the little things can make a big difference. We’ve added a new feature in Grafana Incident & Response Management (IRM) that lets you sync your Google Calendar out-of-office events with Grafana OnCall.
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Comparing the Top 5 On-Call Management Software Solutions in 2024

SRE and DevOps teams are the backbone of system uptime and reliability. But managing On-Call schedules, alerts, and communication during incidents can quickly turn resolution efforts into burnout. This blog explores the top On-Call management tools in 2024, designed to streamline Incident Response and keep your team ready for action.

Grafana OnCall mobile app notifications: The new and improved experience for Android users

The Grafana OnCall mobile app is an essential tool for on-call engineers to monitor and respond to critical system events. Available for both iOS and Android, the app offers a range of features and notification settings that make the on-call experience easier and more intuitive — all in the palm of your hand.