How to create a consistent customer experience with your customer service strategy

Helpful, friendly customer service shouldn’t be seen as “optional” by your business. It has serious implications for whether customers will return to your company and spread the word about your products. According to a Qualtrics study, 95% of consumers who rate a company’s customer experience as “very good” are likely to recommend the company.

squared up

New Microsoft M365 Management Pack for SCOM

Microsoft have announced a new management pack for Office 365 – M365! It completely replaces the Office 365 management pack and is packed with new capabilities. Aakash Basavaraj, Program Manager at Microsoft, and Sameer Mhaisekar, Technical Evangelist at SquaredUp, joined Bruce Cullen, Director of Products at Cookdown, to reveal the new capabilities of the M365 management pack and the accompanying dashboard pack created for SquaredUp.

squared up

Dashboard Server: Working with the Azure Tile

SquaredUp, Technical Evangelist In this part of the Dashboard Server Learning Path, let’s take a look at the Azure tile. This tile will allow you to connect to and query App Insights and Log Analytics workspaces using Kusto Query Language( KQL), which offers features such as sorting, projection and calculated values, which we can use to control the display of data in our dashboard. If you are new to KQL, We have a series of blogs that can help you get started.


GrafanaCONline Day 2 recap: Grafana 8 deep dive, Prometheus innovation, a billion time series at Robinhood, and more

GrafanaCONline 2021 is off to a great start! Tune in live (for free!) or sign up to get notified about on-demand access to all the session recordings, which will be available after GrafanaCONline ends. If you didn’t get a chance to watch yesterday’s presentations, here’s what you missed on Day 2 of the conference.

squared up

Dashboard Server: Working with the ServiceNow tile

SquaredUp, Technical Evangelist This should be a quick one. As some of the existing SquaredUp customers might recognize, this tile is basically an enhanced version of the more generic WebAPI tile – with the enhancement being easy authentication. In comparison to the <>, configuring an integration to SNOW is much easier and more GUI based.


Grafana Tempo is now GA with the release of v1.0

It’s exciting to see a project that you’ve poured so much time into progress at the rate Tempo has. Tempo is not the first piece of software I have shepherded from the very first line of code to a production release, but it is the first large-scale open source project I have led. Working with a community that is able to use and improve your software as a community is a powerful thing.


GrafanaCONline Day 1 recap: Grafana 8, Tempo GA, machine learning, ISS, and more!

GrafanaCONline 2021 is live! Join us over the next two weeks for more than 30 virtual sessions, ranging from demos of the new Grafana 8.0 release and technical deep dives around Grafana, Prometheus, Loki, and Tempo to insider looks at how companies are leveraging Grafana in observability, IoT, science, and business intelligence. GrafanaCONline 2021 runs through June 17.


GrafanaCONline 2021: Your guide to the newest announcements from Grafana Labs

In addition to all the great talks from community members about their use cases, GrafanaCONline 2021 will include a number of sessions with the Grafana team about the latest features and use cases for Grafana. Throughout the week, we’ll continue to unveil new features, go deeper with live demos, and share our plans about the future of Grafana.


A new approach to speeding up dashboards: Keebo's data learning

As a computer science professor focused on database systems, Looker’s in-database architecture has always resonated with me. It’s exactly what we teach as best practice in database classes: push your computation to where your data lives! This approach, known as “live connection mode,” improves security and eliminates the need for repetitive and expensive data extracts.