Operations Management

The latest News and Information on IT Operations Management and related technologies.


PagerDuty and Teleport: System access and role escalation when you need it

You may know that PagerDuty has over 600 integrations that add a wide variety of functionality to the core platform and workflows. Some integrations provide upstream data sources like metrics and monitoring. Some are for downstream capabilities like reporting. And some interesting integrations help you in the moment when you are responding to an incident. Teleport provides secure access to applications, cloud infrastructure, databases, and Kubernetes environments without getting in your way.


What's New: Introducing the PagerDuty App for Salesforce Service Cloud

In today’s world of digital everything, where customers are increasingly demanding instant updates when problems occur, it’s more important than ever to take immediate action. Seconds matter, and teams need to be empowered to proactively solve customer-impacting incidents as quickly as possible.


Has the firefighting stopped? The effect of COVID-19 on on-call engineers

With digital becoming the primary channel for work, education, shopping, and entertainment in the last 18 months, it’s no surprise that workloads for technical teams and on-call engineers have increased. Data from PagerDuty’s inaugural platform insights report, The State of Digital Operations, highlights this reality. As of July 2021, the average number of events managed daily by PagerDuty is 37 million, with 61,000 of those being critical incidents.

PagerDuty Integration Spotlight: Teleport

Just-in-time System Access and Role Escalation. Teleport provides secure access for cloud applications and infrastructure that doesn’t get in the way. When implementing strict zero-trust rules you sometimes need to escalate and elevate privileges. By leveraging PagerDuty, you are able to alert the request and approve or deny system access. Using PagerDuty’s schedule feature, you are able to dynamically assign administrative privileges based on who’s on call. This greatly reduces the scope of access. Teleport and PagerDuty together provide security best practices that are easy to enforce.

What's new: Updates to Event Intelligence, mobile, and more!

As we near the end of the Summer season, we’re excited to announce a new set of updates and enhancements to the PagerDuty platform. These updates will help our users and customers: Make sure to view the latest PagerDuty Pulse or learn more from our community team and developer advocates who have launched new programs to help you learn more about our latest products and best practices.


Best practices to help retailers make the grade for the holiday season

It’s hard to believe we’re already talking about the return to school, but it’s set to be a big one. In fact, this year promises to be the biggest in the last five years. The National Retail Federation expects back-to-school spending to reach $37.1B , up from $33.9B last year. Back-to-college spending is also expected to rise, reaching $71B this year. This increase is buoyed by parents and students gearing up for their first in-person classes after a year of virtual learning.