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The latest News and Information on Service Reliability Engineering and related technologies.

The Engineer's Roadmap to Building Resilient Systems in High Growth Environments

In the past, software development was all about hitting deadlines and budgets. But times have changed. Today, users expect flawless, 24/7 experiences that drive business value. That's why building reliable and resilient systems is no longer a luxury - it's a necessity.

KPIs vs. SLAs:Important Metrics in Incident Management

Organizations prioritize Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to achieve optimal performance. However, understanding the differences between KPIs and SLAs can be challenging. In this blog, we discuss everything about Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and the key differences between KPIs vs SLAs.

Maximizing ROI: The Value of an Incident Response Platform Measured in Metrics

Organizations are constantly challenged by the threat of IT incidents, cyberattacks and breaches. Incidents such as data breaches, malware infections, and system outages can have devastating consequences for businesses, including financial losses, reputational damage, and legal liabilities. In response to these threats, many organizations are turning to incident response platforms to streamline their incident management processes and enhance their cybersecurity posture.

Complete Handbook of OpenTelemetry Metrics

You have probably heard of OpenTelemetry in the context of traces. But did you know OpenTelemetry also supports metrics with a comprehensive, forward-looking data model and SDKs? When it comes to metrics, one thinks of Prometheus, but Otel metrics provide exciting ideas such as cumulative deltas, exponential histograms, and more! This talk will demystify everything about Otel Metrics, from the data model to APIs to how to get started. We will cover the differences between Otel Metrics and Prometheus and explain the reasons why people get excited about using Otel Metrics.

Driving Technical Delivery: Balancing Speed and Quality in Enterprise Platforms

Enterprises face a constant challenge: how to deliver technical solutions quickly without compromising on quality. In the race to innovate and stay ahead of the competition, the pressure to accelerate delivery can sometimes overshadow the importance of maintaining high standards of quality and reliability. However, striking the right balance between speed and quality is crucial for the long-term success and sustainability of enterprise platforms.

Maximizing Uptime: Four Essential System Monitoring Best Practices

System uptime is a fundamental necessity for every organization that gives importance to the customer experience and satisfaction. A single minute of downtime can trigger a cascade of negative consequences, impacting everything from revenue streams to customer loyalty. So, why exactly is system uptime important? Downtime translates to lost revenue, frustrated users, and operational disruption.

Post-Incident Reviews: Turning Failures into Learning Opportunities

Incidents are inevitable. From software failures to service disruptions, unexpected events can disrupt the smooth functioning of systems and processes, causing frustration for users and impacting business operations. However, what separates successful organizations from the rest is not the absence of incidents, but rather their approach to handling and learning from them.

Reliability for the Books - Incidentally Reliable with Niall Murphy

Catch Niall Murphy (Co-Founder of Stanza Systems) talk about graceful degradation, what startups are getting wrong about reliability and how well-thought user-experiences can communicate credibility to current and potential customers. Exclusively on The Incidentally Reliable podcast — made by SREs for SREs, hosted by Zenduty.

Navigating the Complexity of IT Operations: A Guide for Startups

Startups are the pioneers forging new paths and disrupting industries. At the heart of every startup's success lies its ability to navigate the complexities of IT operations effectively. In this blog, we delve into the intricacies of IT operations for startups, offering insights, strategies, and best practices to steer through the maze of technology with finesse.