Operations | Monitoring | ITSM | DevOps | Cloud


The latest News and Information on Service Reliability Engineering and related technologies.

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Top Five Pitfalls of On-Call Scheduling

On-call schedules ensure that there's someone available day and night to fix or escalate any issues that arise. Using an on-call schedule helps keep things running smoothly. These on-call workers can be anyone from nurses and doctors required to respond to emergencies to IT and software engineering staff who need to fix service outages or significant bugs. Being on-call can be challenging and stressful. But with the proper practices in place, on-call schedules can fit well into an employee's work-life balance while still meeting the organization's needs.

Why More Incidents Are Better

Ask most SREs how many incidents they’d have to respond to in a perfect world, and their answer would probably be “zero.” After all, making software and infrastructure so reliable that incidents never occur is the dream that SREs are theoretically chasing. Reducing actual incidents by as much as possible is a noble goal. However, it’s important to recognize that incidents aren’t an SRE’s number one enemy.

Distributed Caching on Cloud

Distributed caching is an important aspect of cloud based applications, be it for on-premises, public or hybrid cloud environments. It facilitates incremental scaling, allowing the cache to grow and incorporate the data growth. In this blog we will explore distributed caching on cloud and why it is useful for environments with high data volume and load.

Transform your troubleshooting journey with Lightstep

Our team has been hard at work building, iterating, and transforming the troubleshooting journey with Lightstep Notebooks. We strongly believe Notebooks are an indispensable tool for engineering teams working together to investigate, mitigate, and resolve incidents. Since Notebooks became available to select customers in March of this year, it has helped countless SRE and DevOps teams streamline and accelerate their troubleshooting journeys.

Lightstep Notebooks helps speed troubleshooting for SREs and developers

Digital business is an imperative for 21st-century companies. Increasingly, organizations are directing investments toward technologies that deliver outcomes fast and enable more resilient digital business models. In this landscape, incidents such as software bugs, power outages, or downed networks have major consequences that affect both revenue and customer loyalty.

How To Prepare for a Site Reliability Engineer (SRE) Interview

Site reliability engineering continues to gain traction in software development and IT. SRE is at the crossroads of software development and IT operations. In Ben Treynor’s words, SRE is “what happens when you ask a software engineer to design an operations function.” Site reliability engineering is a way for developers to actively build services and functions to improve the resilience of people, processes and technical systems.

Webinar Recap: How to Avoid Being On Call With Under-Instrumented Tools

“It’s too expensive!” “Do we really need another tool?” “Our APM works just fine.” With strapped tech budgets and an abundance of tooling, it can be hard to justify a new expense—or something new for engineers to learn. Especially when they feel their current tool does the job adequately. But, does it?

Product Roundup: New Blameless Features in June 2022

Summer means things are heating up. And things are definitely heating up at Blameless! We’ve been hard at work delivering new features and capabilities to our customers, so today I wanted to share a quick summary of all the latest. Here are 4 exciting product updates that enhance the way teams manage incidents and deliver reliable products to their customers.