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The latest News and Information on Service Reliability Engineering and related technologies.


Comparing DBA, DBRE, and SRE Roles

As I navigate further into my career, I’m finding the scope of my role has shifted over the years. I thought I’d take some time to help relay the differences I’ve seen between traditional database administrators (DBAs), database reliability engineers (DBREs), and site reliability engineers (SREs). Before I start, I want to get a disclaimer out of the way: some of the comparisons here reflect only what I’ve seen and may not match what you’ve experienced.


Leading SRE with Empathy

Writing and operating software is hard. We've seen huge changes in how we build reliable software over the past two decades, driven by the DevOps movement and SRE practices the last few years. Some of the great things that came from the years of experience and great minds in the community are that operating software at scale is very hard, and it’s not just about code and processes. We have learned that people are also a big part of the puzzle.


Tales from the Toil: Taking the pulse of SRE

Site Reliability Engineering (SRE) is a growing practice essential for enterprises to ensure service delivery, reliability, and access for users. Many companies only choose to invest in SRE when they have a raging operational fire on their hands. As a result, SREs often start out as firefighters, desperately trying to keep the service online for one more day.


How to Become a Site Reliability Engineer: Job Description, Roles & Responsibilities

Site Reliability Engineering (SRE) is still going strong in the world of software development. As a bridge between developments and operations, it’s a necessary part of any organization that wants to work like a well-oiled machine. Simply put, SRE tries to fix a widespread problem in organizations: siloing. But not much is known about the job requirements of becoming a site reliability engineer.


The Rogers Outage of 2022: 3 Crucial Takeaways for SREs

When, eight years from now, folks are creating lists of the top IT incidents of the 2020s, there's a good chance that they'll include the Rogers outage of 2022. The failure, which made Internet and cellular network service unavailable for more than 12 million users across Canada, was one of the most significant outages in memory, in terms of both the number of affected accounts and the level of service disruption.


SRE: From Theory to Practice | What's difficult about tech debt?

In episode 3 of From Theory to Practice, Blameless’s Matt Davis and Kurt Andersen were joined by Liz Fong-Jones of Honeycomb.io and Jean Clermont of Flatiron to discuss two words dreaded by every engineer: technical debt. So what is technical debt? Even if you haven’t heard the term, I’m sure you’ve experienced it: parts of your system that are left unfixed or not quite up to par, but no one seems to have the time to work on. ‍

Blameless Demo: Streamline ServiceNow Incident Ticketing Workflows

Our Director of Product, Nicolas Phillip, shows you how to create ServiceNow incident tickets from your preferred chat tool or the Blameless interface. Watch his step-by-step tutorial and begin leveraging Blameless to create incident tickets in ServiceNow today.

Anti-patterns in Incident Response that you should unlearn

It is important to invest time and effort in understanding why a system performs the way it does and how we can improve it. Companies continue with practices that yield successful results, but ignoring anti-patterns can be far worse than choosing rigid processes. In this blog we will explore anti-patterns in incident response and why you should unlearn those.

Analytics in Squadcast | Incident Management | On-call | SRE | Squadcast

Analyzing incident data plays a key role to do better SRE. Squadcast's Analytics Dashboard helps you analyze the performance of your Organization/ Team, for a given time period. It also gives you more insight into past outages that affected your systems.