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Helpdesk
The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.
What's the Difference Between a Help Desk and a Service Desk?
The differences between a help desk and a service desk might have once seemed clear. But over the years, plenty of things have changed – especially with the arrival of new technologies that have impacted how users and customers receive support. Let's compare help desk vs. service desk models and examine how this ongoing evolution has played out. One area where the distinctions between a help desk and a service desk are apparent comes when discussing IT Service Management (ITSM) solutions.
Rod Thill and ServiceNow's Nick Tzitzon debunk AI myths
Content Creator Rod Thill and ServiceNow’s Chief Strategy & Corporate Affairs Officer Nick Tzitzon sit down during Knowledge 2024 to debunk common AI myths, like whether or not artificial intelligence will take our jobs. Nick also shares his thoughts on the future of AI and how putting AI to work for people in the business world will have an impact.
E5: Explore the latest features in ServiceDesk Plus Cloud - Masterclass 2024
In the fifth episode of Masterclass 2024, we will explore the latest product updates and enhancements released in the last six months. In this episode, we will walk you through: Request sharing Zia auto-approval Live chat enhancement Fine-grained asset access Workflows for core ITSM practices ChatGPT integration By the end of this episode, you will be well versed with the latest capabilities and enhancements released in ServiceDesk Plus Cloud and able to leverage them to revamp your service delivery operations.
E5: Explore the latest features in ServiceDesk Plus - Masterclass 2024
In the fifth episode of Masterclass 2024, we will explore the latest product updates and enhancements released in the last six months. In this episode, we will walk you through: Auto Upgrade Chat Channels Zia predication role Asset booking Two factor authentication for ESM Custom modules: Sub form and sub entity Insert video and associate solutions in reply Change governor Project settings enhancements Reports: First response violated technician and group.
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6 Workflow Optimization Tips For Streamlining Your Processes
Workflow optimization is a critical aspect of enhancing productivity and efficiency within any organization. Are you... Refining and improving workflow processes can enable businesses to achieve greater consistency, reduced costs, and enhanced overall performance. In this article, we will explore six actionable tips for streamlining your processes through effective workflow optimization.
Customer Journey with SolarWinds Service Desk
Going Beyond IT Using your service desk to only support your IT department is SO last year. If you want to keep up with the latest efficiency trends, you've got to include other departments. Learn more about how to keep up with the Joneses to optimize your support of other departments in this session.
10 Steps to Optimize Software Operations with AI
How can businesses maintain a competitive edge and ensure operational efficiency? The answer lies in optimizing software operations with Artificial Intelligence (AI). By leveraging AI, companies can automate processes, enhance decision-making, and significantly improve their software operations. Are you curious about how AI can benefit your business? This guide aims to provide a comprehensive roadmap for integrating AI into your software operations, addressing common concerns and questions from IT managers, software engineers, and business leaders.
Analytics Plus webinar: How to stop running your IT operations on accidental discoveries
There are no two ways about it—proactive IT monitoring is the need of the hour. In today's fast-paced era, the ability to anticipate and resolve IT operational issues before they impact critical systems and businesses is crucial for sustained operations and growth. Proactive monitoring and unified alerts play a pivotal role in enhancing overall system reliability and reducing downtime, thereby improving user experience and IT operational efficiency.
Ep.12 - San Diego: An Homage to the Birthplace of ServiceNow
Come with us to delve deeper into the story behind ServiceNow’s humble beginnings. In this episode, we had the pleasure of meeting with founder Fred Luddy to hear about his upbringing and childhood job, and what inspired the creation of ServiceNow. He even shows us the first-ever ServiceNow office – a total fixer-upper. One of the original employees, Mark O’Donnell, shares his insight into the original development and doubts that the company had to face. “Nothing’s impossible, we can build anything,” says O’Donnell.