Legacy enterprise resource planning (ERP) systems are good at executing transactions and producing document-based outputs, such as purchase orders. But they fall short when it comes to connecting the work of users across departments and functions. Prebuilt ERP workflows can help. Having spent more than 25 years in the ERP space, I’ve seen only a handful of customers with a single ERP instance.

If ServiceNow had a robotic process automation (RPA) fan club, I’d run for president. After seeing firsthand how an RPA-driven bot can improve productivity, I’m a firm believer in this technology. Not long ago, I was assigned a new project for my team: Use RPA to enhance data integration and management of our highly complex configure, price, quote (CPQ) system and processes, which our sales team uses to generate product configurations and pricing.

I’m incredibly thrilled to share that, in our very first year of entry, ServiceNow has been named a Strong Performer in The Forrester Wave™: Robotic Process Automation, Q1 2023. We believe this validates the impact of our product vision and current capabilities in this market. More importantly, we think it’s proof that our customers are reaching their business goals.

We’re humbled and honored to announce that, for the fourth consecutive year, ServiceNow made the Fortune World’s Most Admired Companies list. This year, we ranked No. 3 in the Computer Software category, moving up two spots. The list is based on peer reviews by executives, directors, and analysts to identify the large U.S. companies that hold the strongest reputations within their industries.

As the dependency on fast, easy-to-use technology continues to grow, it’s crucial for organizations to provide their employees with the best digital experiences possible. Workers are unable to successfully do their jobs if they frequently encounter disruptions and outages. Simply put, your IT infrastructure is critical to effective service operations. Technology optimization can help you make better use of the tools you already have and streamline the way your IT department functions.

As businesses now rely on technology to carry out most, if not all their operations, the volume of IT issues that arise on a daily basis has grown significantly. From large corporations to small startups, operations are primarily run via a digital workplace that encompasses a huge variety of technology, such as Microsoft Office, Zoom, Google Meet, MS Teams, Salesforce, and many more.