Operations | Monitoring | ITSM | DevOps | Cloud

The verdict on enterprise AI is starting to sound familiar: It didn't deliver. But the real question is: Did we ever define what deliver meant in the first place? If success was never tied to measurable business outcomes, AI was always going to fall short, no matter how capable the technology was. Before the next budget cycle dismisses AI, ask whether the problem is the technology or the lack of clear success metrics.

ManageEngine MSP Central's billing capability, powered by Zoho Billing, is officially live—and the headline feature is automated usage-based billing. No more pulling usage numbers manually, matching them to invoices, and updating everything by hand every month. Here's what changes: Customer data syncs automatically from MSP Central to Zoho Billing—no duplicate client records. Every service you deliver, including endpoint management, ITSM, and infrastructure monitoring, becomes billable in Zoho Billing without manual setup. Set up subscriptions per client, per service—one client can run multiple subscriptions at once.

Adrian Moore, Head of IT Customer Support at the University of the West of England, supports 50,000 students and 5,000 staff across a complex mix of professional services, academic researchers, and student devices. In this testimonial, he shares how Ivanti Neurons for ITSM and Ivanti Neurons for ITAM — used together for over a decade — have fundamentally changed how his team delivers IT support.