A re you looking for a perfectly customizable helpdesk? Customer relationship is the foundation for effective business performance. And, the best way to build strong customer relationship is to improve your support services. Yes, outstanding customer support services translate to increased customer satisfaction while also improving the credibility of your product or service.

B randing your helpdesk enhances overall customer experience. Research insights suggest branding contributes to customer loyalty. Your products or services reflect a distinct brand identity. Why not your help desk? After all, customers reach out to your help desk every time they face any issues.

The December 2019 release of OneDesk added the ability to use the @ symbol in conversations in OneDesk. Most of you will be familiar with this type of method to message people from other apps. This article will cover some of the details of how it works in OneDesk.

Visitor retention – a common issue facing almost all firms today. What exactly is visitor retention and why is it important for your business? These are some pertinent questions that need careful scrutiny.

Lessons learned from the City of Buffalo, GSA Centers of Excellence, and ServiceNow The concept of citizen engagement has been around for centuries, but the ways in which citizens want to engage are new for our modern times. Today’s citizens have high expectations. When interacting with government agencies, they want service that is similar to what they get from the companies they do business with.

This new integration will allow Now Platform developers to code locally in a modern, flexible text editor. Leading freelance skills expert, Upwork, recently ranked ServiceNow® technology aptitude as the No. 1 fastest-growing skill for independent professionals in its 2019 Skills Index. As demand for ServiceNow expertise continues to grow, ServiceNow is enabling Now Platform® developers to work more efficiently by seamlessly integrating with the tools developers already know and love.

The December release of OneDesk is a big one with a list of significant improvements and new features. It went live on December 10th 2019.

We just wrapped up our 14 city “Closing Time” tour, where we’ve been gathering local sales leaders for a face-to-face discussion about how customer expectations about the purchasing process are rapidly evolving, and how the sales profession is changing to keep up. Last month in Austin, we recorded a quick discussion with one of our guests, Zendesk customer ClearCorrect, a leading manufacturer of clear orthodontic aligners.

As we look forward into the next decade, let's first reflect back to the previous one and the impact it had on customer support. The 2010's was a decade driven by the emergence and evolution of mobile technology, making it easier to communicate than ever before. It also launched "big data" into the mainstream, and support teams had more information about their customers than ever before. We've looked at annual customer service trends in the past, but now it's time to look even further down the road.