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teamsupport

B2B Customer Support: Up in the Cloud or Down on the Ground? Part 2

“Cloud is about how you do computing, not where you do computing.” – Paul Maritz, VMware CEO Once you decide to implement a new B2B customer support software solution, the first step is to do an internal assessment to determine how to choose the right provider.

servicenow

ServiceNow named a leader in the Forrester Wave for Value Stream Management Solutions

As an executive your focus is always on delivering the most value from every investment. Value for your customers, and of course value for yourself. Yet there are so many places in the value delivery process where things can – and do – go wrong. The term “value stream” describes the end- to-end process of developing and delivering software to your clients.

servicenow

We're evolving our go-to-market functions to build the future with you

ServiceNow isn’t your typical enterprise software company. Our belief that technology exists in service of people and our founding focus on customer success are just a couple of the things that set us apart. When we make your work lives, work better, we all win.

teamsupport

B2B Customer Support: Up in the Cloud or Down on the Ground? Part 1

You want to stop focusing only on getting tickets closed and instead work on building strong relationships with your customers. You’ve determined that e-mails and spreadsheets are no way to manage support interactions. And you want to break down the silos between support, sales, and product development and improve collaborations between these departments.

teamsupport

Focus on Your Customers' Success: Strategies for Retaining B2B Customers in Turbulent Economic Times

This decade has begun with economic uncertainty. From COVID-19 to political and social movements, businesses of all types have been impacted by these events resulting in major fluctuations in consumer trust.

freshworks

7 Ways to Improve Customer Responsiveness

It’s no secret that the significance of an effective customer service strategy lies not only in delighting existing customers but in drawing in new business as well. Customers have become increasingly impatient and expect companies to respond to them faster. They are also likely to switch to other businesses or companies if your response time is too high.

freshworks

How AI Can Enable Support Teams in the New Normal

Covid19 has changed the world we live in. We shop and work differently. Companies have changed their ways of operating. Businesses have been transformed to ensure employees and customers are safe. Our processes are leaner and more orientated towards digital tools. Teams found a new way to collaborate and because we need to stop the spread of the virus, we communicate more frequently with online tools. This is what is called digital transformation.