ngDesk - one of the Most Customizable Helpdesks

A re you looking for a perfectly customizable helpdesk? Customer relationship is the foundation for effective business performance. And, the best way to build strong customer relationship is to improve your support services. Yes, outstanding customer support services translate to increased customer satisfaction while also improving the credibility of your product or service.


How to modernize citizen engagement to create an excellent experience for all

Lessons learned from the City of Buffalo, GSA Centers of Excellence, and ServiceNow The concept of citizen engagement has been around for centuries, but the ways in which citizens want to engage are new for our modern times. Today’s citizens have high expectations. When interacting with government agencies, they want service that is similar to what they get from the companies they do business with.


ServiceNow Announces Extension for Microsoft's Visual Studio Code

This new integration will allow Now Platform developers to code locally in a modern, flexible text editor. Leading freelance skills expert, Upwork, recently ranked ServiceNow® technology aptitude as the No. 1 fastest-growing skill for independent professionals in its 2019 Skills Index. As demand for ServiceNow expertise continues to grow, ServiceNow is enabling Now Platform® developers to work more efficiently by seamlessly integrating with the tools developers already know and love.


Report from Closing Time Austin: How ClearCorrect grows by focusing on the customer

We just wrapped up our 14 city “Closing Time” tour, where we’ve been gathering local sales leaders for a face-to-face discussion about how customer expectations about the purchasing process are rapidly evolving, and how the sales profession is changing to keep up. Last month in Austin, we recorded a quick discussion with one of our guests, Zendesk customer ClearCorrect, a leading manufacturer of clear orthodontic aligners.


8 B2B Customer Support Breakthroughs to Prepare for In the Next Decade

As we look forward into the next decade, let's first reflect back to the previous one and the impact it had on customer support. The 2010's was a decade driven by the emergence and evolution of mobile technology, making it easier to communicate than ever before. It also launched "big data" into the mainstream, and support teams had more information about their customers than ever before. We've looked at annual customer service trends in the past, but now it's time to look even further down the road.