The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.

How to Integrate SolarWinds Service Desk with Dameware Remote Everywhere

SolarWinds Service Desk and Dameware Remote Everywhere are our powerful, affordable, and scalable ITSM solutions designed to integrate to help IT pros streamline support from incident to resolution. By combining the power of Service Desk and Dameware Remote Everywhere, IT teams can streamline support, helping improve Mean Time to Resolution (MTTR), minimize employee downtime, and maximize the value IT delivers to the organization.

A cybersecurity journey: An airline's push to be digital-first

The airline industry faces years of uncertainty as the world recovers from the impact of COVID-19. Airlines will focus on operational efficiency and the means to adapt quickly to changing circumstances and new opportunities. Passengers may be required to carry a vaccine passport, most likely a digital solution, which could bring a host of data security complexity. For these reasons and more, Scandinavian Airlines System (SAS) aspires to be a digital-first airline.


Multi-client network troubleshooting is now hassle-free with ServiceDesk Plus MSP integration

Managed service providers (MSPs) typically might run into a variety of network issues in a client’s network, and they address them without compromising the performance of other client networks. This requires visibility into multi-client networks, and good sense in decision-making. When it comes to multi-client network monitoring and management, proactively troubleshooting network issues may seem trivial, but they are not.

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Top 10 Customer Support Software

No matter what kind of industry you’re in, as long as you have customers or clients and offer any type of service or product – you’ll get a complaint or two once in a while. If you’re dealing with a large number of customer companies or queries, you’ll want to invest in a top-shelf customer support software solution. Customer support software solutions make quick work of customer queries.


Resolve network security issues efficiently with the Firewall Analyzer-ServiceDesk Plus integration

ManageEngine Firewall Analyzer reviews firewall logs to capture network security threats. It generates alerts upon detecting security threats and attacks, and notifies you, the security administrator, in real time. You can configure alerts to be sent via email, SMS, and more. With these real-time notifications, you can troubleshoot to take instant remedial action. You can also make changes to your firewall policies and configurations to prevent recurring security incidents.


4 ways to digitally transform the customer experience

In an age when customers voice their dissatisfaction by ranting on social media or quietly taking their business to a competitor, it’s more important than ever to keep them engaged with—and coming back to—your brand. At ServiceNow, we’re committed to helping you workflow a better customer experience. Learn practical, attainable ways to engage your customers through these four webinars.


How to Structure Your IT Service Desk to Support Process Improvements

Buying a modern service desk tool won’t solve all your problems in and of itself. Although these tools are designed to ensure general best practices are met, service desk tools must also be configured to address your organization’s specific essential protocols. In a recent Info-Tech study that surveyed 623 organizations worldwide, the most frequently adopted service management processes are.


How to Improve IT Service Desk Performance

IT Service Desks are developed as an efficient mechanism of delivering quick help whenever your employees need it. But as businesses grow, so does the request volume and the pressure on the technicians to attend every call and resolve a ticket. And with the onset of the work-from-home necessity induced by the COVID-19 pandemic, IT teams are struggling to efficiently support a remote workforce with minimum resources.


An IT Service Desk Can Help Government Agencies Run More Efficiently

IT is ultimately about providing services to end users, and the IT help desk plays a critical role in this effort. As a result of the COVID-19 pandemic, there was a major uptick in the number of inquiries fielded through the IT help desk in 2020—and this trend will extend into 2021 and beyond.