DevOps vs. ITIL Incident Management Process Flow

IT incidents from active directory, account deletion, printer not printing, and monitor flickering to software development incidents such as application delivery and code merge issues can affect anything from a single user to an entire business. Both DevOps and ITIL (IT infrastructure library) incident management process flows can restore your day-to-day service operations.

What is ITIL 4? Everything you Need to Know from Dr. Mauricio Corona

ITIL 4 is the first significant update to the leading IT service management (#ITSM) framework since 2011. Drawing on extensive input from industry experts around the globe, #ITIL4 includes practical guidance on how to tailor your IT management strategy in an increasingly complex business environment.

What ITIL 4 means for you and your team

As every company becomes a software company, your role as an IT professional is evolving from supporting the business to differentiating the business. You’re now enabling change and technical innovation to drive competitive advantage. To keep up in this world, it’s time for IT teams to move toward agile approaches that value ease of use, collaboration, and delivering value.


How to Raise the Bar on the ITIL’s Recommendations for Critical Incident Management

According to the ITIL, the framework of best practices for delivering IT services, there is a recommended process flow for how to handle major incidents. Clearly, the IT community would be well served to follow the ITIL’s systematic and professional approach, whose benefits, according to CIO Magazine.


Reviewing the ITIL Problem Management Lifecycle

ITIL (or Information Technology Infrastructure Library) is a set of best practices focused on delivering IT services aligned with business requirements. ITIL problem management is a systematic approach to ITSM (IT Service Management) – helping organizations manage risk, enhance customer experience and build a robust IT infrastructure.


ITIL, Problem Management and Tripwire Enterprise

I’ve written about ITIL and Tripwire Enterprise, offering a secure approach to managing your Change Management processes, but ITIL’s guidelines offer more than just recommendations around ensuring changes happen as expected. Problem management is another key area where Tripwire Enterprise can help you on your ITIL journey. ITIL sensibly focuses on root-cause analysis for problem management.