ITIL

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Enhancing ITIL Incident Management and the Customer Experience: Integrating ServiceNow with Atlassian Jira and Microsoft Azure DevOps

Delivering a premium digital experience is more than just clever features and functionality: it’s about maximizing uptime for end users. Our ongoing work with a Fortune 500 healthcare company illustrates just how important a seamless incident management process is to ensure product stability, and customer and employee happiness.

motadata

ITIL Incident Management: Taking a Structured Approach to Incident Resolution

Business continuity has become a key priority for most management teams and their IT associates. Every single minute lost in downtime can result in potentially bloated overheads and reduced revenues. That said and done, no matter how well-engineered the network is, there will be some issues and problems in its due course of operations. ITIL broadly defines an incident as an unplanned incident that interrupts a service or has the potential to interrupt service if not addressed immediately.

solarwinds

How ITIL 4 Guiding Principles Can Boost Communication in Our WFH Reality

ITIL has established itself as the gold standard of guidelines for service management over the years. And with so many employees working remotely this year as a result of the COVID-19 pandemic, the best practices and guiding principles of ITIL 4 are arguably more applicable than ever. The sudden shift to remote work for many organizations has forced teams to increasingly rely on technology and find new ways to convey important messages.

CMDB

The service desk is full of data that can improve service delivery. Tracking relationships and record history through a configuration management database is a great way to leverage this data. Watch this video to learn more about the visual CMDB in SolarWinds Service Desk and how to maximize it within ITIL practices.
solarwinds

A Beautiful ITSM Union: ITIL and DevOps

Since the launch of ITIL 4, incorporating DevOps into service management strategy has been a hot topic. On the surface, both DevOps and ITIL are frameworks that can help facilitate successful operations surrounding IT services. But that doesn’t mean that IT pros need to choose one or the other. Like most great marriages, it’s how these two methodologies complement each other that makes them an ideal pair when it comes to ITSM.

amixr

7 Best Practices for DevOps Release Management

Release management can seem unnerving as DevOps practices can add great speed and consistency to the software delivery lifecycle. However, DevOps also brings better visibility and collaboration that can streamline the release management process. The overall idea of release management is quite similar between ITIL (IT Infrastructure Library) and DevOps. But there are some key differences, including: What makes ITIL challenging is that every team works in a different way.

solarwinds

Better Together: Benefits of Connecting Configuration, Change, and Release Management

Both the technology and infrastructure we use have changed how we deliver services to our customers (or employees in this case). But how are our businesses adapting to these changes? How are we identifying relationships across new environments? Are we understanding the implications of what’s being introduced?

resolve

The CMDB Stages a Comeback with Insights from AIOps

The Configuration Management Database (CMDB) has always been a tricky beast to tame, despite having a longstanding presence in enterprise IT. Originally implemented to help track and manage ever-changing IT assets, the CMDB has a checkered past but is finally ready to shed its bad reputation thanks to new technology.

Keeping Your CMDB Up To Date in Distributed Times

The configuration management database (CMDB) is meant to be a single source of truth to link IT elements with the application processes that underlie the business services. In the age of ITIL, a common repository to store information about your hardware and software assets, made sense. But with today's dynamic and distributed hybrid IT infrastructure, how do you keep your CMDB up to date? Should you even try?
solarwinds

4 Ways to Improve Your Change Management Practices

Okay, good. You have a change management practice in place. You know how to define it, its benefits, how to get the process started, and how to measure its success. You also know it makes for greater success for business initiatives, it prepares the organization for the future, and drives consistency. But how can your current change management practice be improved upon?