Essential guide to CI/CD, ITIL and tools to bridge the two

Continuous integration and continuous deployment (CI/CD) drive software development and release in DevOps. Companies based in traditional ITIL practices often want to reap some of CI/CD’s benefits but aren’t sure how to combine the two. In this article, learn the technology stack options for building a strong CI/CD pipeline, why companies rooted in ITIL are running CI/CD alongside, and best practices for a hybrid ITIL-CI/CD approach.

ITIL Change Management : 7 Best Practices

Change is inevitable but never easy especially in IT. IT professionals can relate to this statement. When it comes to ITSM, solid change management is a sign of maturity. Why is that? Among the ITIL processes, change management is the most difficult to get right, because it requires the right mix of process, people, and technology. There’s a lot of grey areas when it comes to implementing change management.

What role does ITIL Project Management play in ITSM?

Organizations with established ITSM strategy already know how ITSM can transform the IT department from a cost-center to a value-generating driver to offer real business value. As teams modify their service operations to meet increasing needs, IT departments are under more pressure than ever to swiftly execute changes without putting their service levels at risk. This is where organizations can leverage project management best practices along with ITSM best practices to introduce new services.

ITIL 4 High-velocity IT: How High Velocity Organizations Enable Resilience & Anti-fragility

During this period of global crisis and disruption, organizations depend on their IT departments and suppliers to deploy digital collaboration and management platforms at increasing speed while at the same time requiring stable operations, increased availability, and security.

Free ITIL v4 training from ITIL 4 co-author Barclay Rae | ITIL4 implementation in non-IT areas | ESM

Learn about #ITIL4 and #enterpriseservicemanagement from one of the ITIL 4 architects and co-author on how to extend the scope of ITIL 4 beyond IT and best practices to benefit your organization. With the developments in ITIL 4 in recent years, organizations are now appreciating the real meaning of value “co-creation,” and the need for collaboration across organizations. So there is a lot of development and collaborative work taking place to synthesize and integrate work, tasks, and value streams across departments, teams, and functional groups—all well beyond IT.

ITIL Incident Management: Taking a Structured Approach to Incident Resolution

Business continuity has become a key priority for most management teams and their IT associates. Every single minute lost in downtime can result in potentially bloated overheads and reduced revenues. That said and done, no matter how well-engineered the network is, there will be some issues and problems in its due course of operations. ITIL broadly defines an incident as an unplanned incident that interrupts a service or has the potential to interrupt service if not addressed immediately.

How ITIL 4 Guiding Principles Can Boost Communication in Our WFH Reality

ITIL has established itself as the gold standard of guidelines for service management over the years. And with so many employees working remotely this year as a result of the COVID-19 pandemic, the best practices and guiding principles of ITIL 4 are arguably more applicable than ever. The sudden shift to remote work for many organizations has forced teams to increasingly rely on technology and find new ways to convey important messages.


The service desk is full of data that can improve service delivery. Tracking relationships and record history through a configuration management database is a great way to leverage this data. Watch this video to learn more about the visual CMDB in SolarWinds Service Desk and how to maximize it within ITIL practices.

A Beautiful ITSM Union: ITIL and DevOps

Since the launch of ITIL 4, incorporating DevOps into service management strategy has been a hot topic. On the surface, both DevOps and ITIL are frameworks that can help facilitate successful operations surrounding IT services. But that doesn’t mean that IT pros need to choose one or the other. Like most great marriages, it’s how these two methodologies complement each other that makes them an ideal pair when it comes to ITSM.

7 Best Practices for DevOps Release Management

Release management can seem unnerving as DevOps practices can add great speed and consistency to the software delivery lifecycle. However, DevOps also brings better visibility and collaboration that can streamline the release management process. The overall idea of release management is quite similar between ITIL (IT Infrastructure Library) and DevOps. But there are some key differences, including: What makes ITIL challenging is that every team works in a different way.