When I read Greg Ferro’s infamous “Why I hate ITIL so much” blog back in 2015, I have to admit that I agreed with many (albeit not all) of what he said. Maybe it’s the issues that I have with authority in general, or maybe it’s my many years of working within the constraints of ITIL and ITSM in operating systems and services – but I truly believed (and still do) that well-educated, experience and consensus-based pragmatism is what actually gets things done.
If the IT industry were a religion, ITIL would be its sacred text – or at least one of them. Like a sacred text, ITIL lays out the concepts and principles that IT teams should follow to achieve success. Also like a sacred text, ITIL is ambiguous in a lot of ways, and subject to interpretation.
ITIL 4 has the potential to launch a massive shift in the evolution of IT service management. We're used to thinking in terms of a "service lifecycle", but ITIL 4 introduces a service value chain—where activities that create value can be started at any point, by anyone. Let our experts help you sort through the chaos of this intellectual shift.
Proper functioning of IT service operations is necessary for business continuity. No sooner your service operations break down such as slowing down of the Email server than your entire business operations can be put on the verge of destruction.
When implementing IT management in an organization, there’s this common confusion between ITSM and ITIL. You must have asked yourself, “What is needed, ITSM or ITIL?” The confusion is justified because these two terms seem to be the same but they are actually different. In this blog, you will get to know about ITSM and ITIL; how different they are, and their relationship.
Change is inevitable but never easy especially in IT. IT professionals can relate to this statement. When it comes to ITSM, solid change management is a sign of maturity. Why is that? Among the ITIL processes, change management is the most difficult to get it right, because it requires the right mix of process, people and technology. There’s a lot of grey areas when it comes to implementing change management.
Today’s cybersecurity threats are so fast and sophisticated that they can disrupt IT functions for hours, days, and even months. For example, the ransomware attack prevents users from accessing their systems or files unless they pay a ransom to notorious extortionists. Under such circumstances, having an effective incident management program is always necessary.
Today, software developers and sysadmins alike are waking up to critical incidents at 4 AM. They’re collaboratively taking on-call responsibilities for applications, infrastructure and networks – working together to maintain uptime and availability of service operations. However, frequent alerts can easily lead to employee burnout and actually hinder service stability.