Knowledge is a vital asset for Service Management. But not all knowledge is created equal. In ITIL, knowledge comes in different forms, and understanding these various knowledge types is essential, as each one presents its own set of challenges when it comes to effectively sharing, utilizing, and transferring this valuable information. The good news is that leaders can develop strategies to ensure this information is leveraged to its fullest potential.

Starting with ITIL can be overwhelming, especially when you’re unsure of where to begin. Don't worry; we’re here to help you take the right steps with some essential ITIL best practices. This article will guide you in building a solid foundation for implementing ITIL effectively before diving into the official components of the framework. We've gathered these practical steps to set you up for success in managing IT services that align with your organization’s goals.

As part of the Agile “family”, DevOps is often seen as strictly incompatible with any formal processes. Is there a place for ITIL in the post-DevOps world?

You are probably already aware that managing changes within an organization is a complex yet crucial task. An effective Change Management strategy is essential if your business is looking to implement new technologies, optimize processes, or simply maintain operational stability. The key lies in adopting a structured approach that minimizes disruptions and maximizes benefits.

Change Management is a common term among business leaders, but what does it actually involve? It's well known that organizations need to adapt quickly to stay competitive. This is where a Change Manager steps in. Transitional periods can be challenging. You could be implementing new software, restructuring teams, or rolling out new business strategies. Having a dedicated professional guide these change processes can make all the difference.

As you consider a career in IT service management, you might be wondering, “What is ITIL certification? And is it worth pursuing?” Understanding ITIL certification and its potential benefits can be worthwhile for your professional development.