It was 11 PM on a Friday in November of 2019. WED2B IT systems administrator Jamie Jeeves started receiving a barrage of email alerts warning that antivirus (AV) clients were crashing in the company’s central office. All prospects for a relaxing weekend vanished when Jeeves logged into the remote system to investigate the AV shutdowns. While checking the network’s file share, Jeeves noticed they were in trouble. Mass encryption of data was underway.