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By Sophie Danby
If your organization is looking for guidance on IT Service Management (ITSM), there are many possible sources of help. Though some approaches are more popular than others, several ITSM frameworks can be useful to organizations. These procedures can be used alone or blended, so your organization can take what it needs from one or all of these ITSM best practice guidance bodies.
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By Ariel Gesto
OpenAI's groundbreaking AI tool ChatGPT was officially launched on November 30th, 2022. However, it wasn't until the early months of 2023 that its impact truly began to ripple through the global consciousness. This transition from a novel technological release to a sensation that captivated the world was both rapid and remarkable. The metrics speak volumes: According to Similarweb, ChatGPT garnered around 266 million visits in December 2022.
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By Kimberly Yánez
Root Cause Analysis (RCA) is the best way to find out what causes an issue in your IT operations (ITOps). In other words, it is a great versatile analysis method for corrective action that is inherent to the ITIL framework. It’s a comprehensive approach that all managers can appreciate. In the IT industry, this method is invaluable since its ability to swiftly and effectively address problems is what distinguishes proactive IT Service Management (ITSM).
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By Celeste Mottesi
InvGate Insight was added to the latest version of Gartner’s Voice of the Customer for Software Asset Management Tools Report. The inclusion is a recognition of the tool’s usefulness for this particular practice. The Voice of the Customer is based on peer reviews and currently features eight vendors. Keep reading to learn more about this report.
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By Marina Lammertyn
In the world of IT support, artificial intelligence (AI) has become a game-changer, revolutionizing how organizations handle tech issues. From streamlining ticketing systems to providing instant chatbot solutions, AI for IT support has proven its worth. We’ve already explored the various applications of ChatGPT for IT support, such as writing SOPs or quick email responses. Since then, AI has evolved non-stop, widely expanding its offering and capabilities for IT Service Management (ITSM).
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By Manuela Aggio
The process of building and maintaining an IT Service Management (ITSM) project looks different for every organization. There is however something that all robust initiatives have in common; they combine and adapt different concepts and frameworks within teams to maximize value and operation maturity. The benefits of this approach are clear. You get to tailor your ITSM project through multiple perspectives that can help achieve different aspects of your goals.
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By Daniel Ciolek
Artificial Intelligence (AI) technologies are evolving at breakneck speed. Today's cutting-edge model may become obsolete tomorrow. This rapid evolution, while exciting, presents a challenge – how to leverage the current best AI capabilities without being tied to a single model or provider. At InvGate, we apply a strategy that we call “agnostic AI” (as in platform agnostic).
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By Kimberly Yánez
Endpoint Management is so inherent to IT that it is canon in this industry, especially now that remote work is the new normal. Setting a robust system is paramount for any organization that relies on digital devices. These devices are connected to the corporate network and can access its resources, so the goal is to ensure that these devices are secure, compliant with company policies, and operating efficiently.
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By Steve Manjaly
AIOps, which stands for Artificial Intelligence for IT Operations, is here to stay. The truth is that leveraging artificial intelligence (AI) for ITOps offers a range of benefits that can significantly improve the efficiency, reliability, and performance of IT operations. So keep on reading as we explore AIOps software potential. From automating routine tasks to predicting future issues and enhancing decision-making, as well as practical scenarios as strategies for its implementation.
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By Manuela Aggio
Coming to enhance the tool's network scanning capabilities, we are ready to announce that InvGate Insight supports agentless discovery for Windows devices! This means that, as from now, you can gather comprehensive information from windows devices without the need for them to have an agent installed. All you have to do to get it running is to configure the WMI protocol on your Windows devices so that InvGate Discovery is enabled to have remote access to it.
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By InvGate
The InvGate Insight and Microsoft Intune integration enables you to add Intune as a discovery source to access more information on the Microsoft assets in your IT inventory right from our ITAM solution. For Microsoft Intune users, this means they can now incorporate all the devices they manage in that system (and their relevant information) into Insight, avoiding having to go back and forth between platforms and centralizing operations.
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By InvGate
An IT budget is a defined plan for a period related to hardware, software, and other IT service costs. It is a financial plan or allocation of funds that an organization sets aside to cover IT expenses, planning, and investments. This document is vital to the overall organizational budget, reflecting the resources committed to IT service delivery. Having a well-planned IT budget plan will help you.
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By InvGate
Software and hardware acquisition is the first stage of the IT asset lifecycle and should be done cost-effectively and organized. To achieve that, you must set in place a well-defined procurement process. With it, you'll have a unified and normalized inventory that lets you know your IT assets in stock and their location, thus providing reliable insights on what you need to purchase and what is vacant or can be relocated.
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By InvGate
Standard Operating Procedures (SOPs) are a great way to standardize your workflow process and make the end-user experience more cohesive. Here, we decided to provide you with an SOP example for ITAM so that you can streamline your ITAM strategy and monitor your IT assets throughout their lifecycle. An IT Asset Management SOP helps you: See how to create standard operating procedures for your ITAM processes in this video!
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By InvGate
Warranty Management systematically administers warranties and maintenance contracts for an organization's hardware assets. This practice is also crucial to hardware maintenance and your IT budget since keeping a constant eye on them will contribute to using them when needed (instead of paying for fixes). Now, checking warranties manually leaves too much room for human error. But once again, automation saves the day.
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By InvGate
IT Asset Management (ITAM) is the process of planning and managing the entire lifecycle of all IT assets. In other words, it's the framework that allows organizations to keep track of all their software and hardware from acquisition to disposal, ensuring that nothing falls through the cracks and that they don't waste money in the meantime. The primary goal of ITAM is to optimize the value of an organization's IT investments while minimizing the risks associated with their use.
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By InvGate
If you manage IT assets in your organization, you probably know that software deployment is non-negotiable. The deployment of software guarantees that all applications and systems are correctly installed across organizations. It lets you install, configure, and update software across multiple devices simultaneously. And on InvGate Insight, you can perform these tasks with scripts.
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By InvGate
Protecting your organization involves several activities under the Governance, Risk, and Compliance (GRC) domain. The framework addresses aspects that go from regulatory requirements to cybersecurity threats. Automation cannot be spared in establishing a robust GRC implementation since it will help you: See how InvGate Insight can help you stay GRC compliant in this video!
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By InvGate
Asset Management dashboards are the best way for technicians and administrators to identify and revise important information quickly. They offer a single pane of glass with all the ITAM metrics that need daily monitoring, contributing to an even more proactive Asset Management strategy. On InvGate Insight, you'll find a default panel that displays the CI status. But you'll also be able to create new dashboards tailored to your organization's specific needs.
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By InvGate
InvGate Insight has a brand new Software Compliance module to help you avoid legal or financial fines and costly downtime and, at the same time, improve their software resource allocation. With it, you can quickly see: In a nutshell, this module leverages data from the contracts logged on your instance and combines it with the reported software usage in your environment. As a result, you can run an internal software audit in seconds to understand if you're in compliance with license agreements or if something needs attention.
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From SME to large enterprises, InvGate improves IT support efficiency and customer experience with an integrated Service and Asset Management platform.
InvGate Insight, InvGate Manage, and InvGate Service are complementary IT management offerings designed to simplify and make life at work easier. Whether you need to offer IT support, to manage IT services, to manage IT assets, or all three, InvGate is here to help.
It’s our mission to help our customers help their customers, through solutions designed to optimize service delivery and support across all areas of business. Our technology is driven by customer needs – where ITSM and ITAM best practices meet these needs in a practical and affordable way.
Our Products:
- InvGate Service Desk: Improve IT operations through workflow, automation, knowledge management, self-service, and advanced analytics capabilities.
- InvGate Insight: Bring together asset data and information from across all of your organization´s technology domains.
- InvGate Assets: Track and manage all IT hardware and software assets in a centralized and automated way.
Your Gateway For Better IT.