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Jul 5, 2022   |  By Desirée Jaimovich
Patch management is the process of acquiring and applying updates to software. This is an essential part of IT Asset Management. A patch manager controls the deployment of updates to operating systems and other applications on the network. In this article we will cover the following topics: If you want to learn the key aspects of patch management and the benefits it brings along to organization, then this is the article for you.
Jul 4, 2022   |  By Ezequiel Mancilla
You’ve heard about artificial intelligence everywhere. It’s been represented and discussed in popular media like films and television, as well as in extensive and potentially fearmongering think-pieces saying that its sentience could spell the end of our times. But one thing is for certain: artificial intelligence is very real and — despite what certain sci-fi films might tell you — a really helpful tool for us humans.
Jul 1, 2022   |  By Steve Manjaly
COBIT is one of the most widely used frameworks for IT governance. Among ITSM frameworks, COBIT is best known for aligning IT strategy with the overall business goals of the organization. Initially released in 1996, the framework has become popular among organizations for managing their IT risks, ensuring compliance, and keeping ITSM on track for achieving organizational goals. With this article, we hope to introduce you to the COBIT framework.
Jun 29, 2022   |  By Emiliano Pardo Saguier
ITIL is probably the most used framework in the IT world right now. But it's easy to start taking it as undisputed truth, and something we don’t always ask ourselves is whether the ITIL framework works in every single scenario and for every industry. And, while we’re not shy about singing its praises, we also like to keep things real. Therefore, let’s take a look at the ITIL framework and ask ourselves: what are some of the pros and cons of ITIL?
Jun 28, 2022   |  By Desirée Jaimovich
Every device on a network has a unique address called IP address, which helps identify the device and enables other devices to communicate with it. “IP” stands for Internet Protocol. The purpose of an IP address is to handle the connection between devices that send and receive information across a network. Without an IP there is no way to establish that connection. Each IP address is a series of characters, such as “”.
Jun 27, 2022   |  By Desirée Jaimovich
Shadow IT. Just the name itself sounds spooky, like a ghost is haunting your IT infrastructure. And while shadow IT definitely poses a risk to your organization, it's something that can be avoided with a few best practices, as well as building a culture of cybersecurity in your company. The term "Shadow IT" refers to any type of system, software, devices, or applications used by employees without the approval of the IT department.
Jun 23, 2022   |  By Steve Manjaly
Software license monitoring is often viewed as a preventative measure against compliance failures and subsequent penalties. However, if we take a look at the statistics, this notion might be brought into question. Some reports suggest that organizations stand to save a lot of resources with a robust software license management strategy. For instance, the global spending on enterprise software is expected to be around $US 672 billion, an 11% increase compared to the previous year.
Jun 17, 2022   |  By Steve Manjaly
Continual service delivery is key to a great customer experience and to building a good reputation. Service interruptions - besides affecting the customer experience - can be costly to the business. In a 2025 survey, 25% of respondents said that the hourly cost of a server outage for them was somewhere between $301,000 and $400,000. Besides this, failure of critical systems can bring businesses to a halt and can even cost lives.
Jun 16, 2022   |  By Steve Manjaly
In any organization, IT Asset Management (ITAM) is one of the key processes necessary to ensure the continued delivery of IT services. Efficient asset management ensures that both hardware and software assets are available at the least cost to the organization. Through routine updates and upgrades, asset management ensures that the assets don’t face unnecessary or unexpected downtime. You can also reduce IT security risk with asset management.
Jun 15, 2022   |  By Steve Manjaly
As we know, asset management is one of the crucial elements in IT service management. To deliver services consistently and ensure a high quality of services, it is important to keep the devices and the IT infrastructure running smoothly. Failures in critical devices can cause costly service disruptions and therefore it is important to constantly monitor device parameters and maintain them regularly.
Jul 1, 2022   |  By InvGate
Enterprise Service Management (ESM) is the extension of IT service management (ITSM) principles and capabilities to other areas of an organization; Human Resources, Financial Services, Legal, Facilities, etc. This will typically include not only using the same processes or practices used in ITSM, but also the same technology (for example, tools such as InvGate Service Desk) as a means of work enablement.
Apr 20, 2022   |  By InvGate
Forget about time-consuming setups when migrating from one #helpdesk to another. You can do so in just a day with InvGate Service Desk! Whether you are migrating from another service or if it’s your first time with a Service Management tool, there is a lot of foundation data you’ll need to have at hand before starting. This step-by-step guide shows you how to import - or quickly create - users, a #servicecatalog, and a #knowledgebase.
Apr 19, 2022   |  By InvGate
5 minutes - that's all you need to set up your trial demo of InvGate Service Desk! Follow these steps, and get ready to explore the #helpdesk and experience firsthand what a good service it is. At InvGate, we’ve built Service Desk to provide you with powerful automation & smart ticket management tools to drive unmatched collaboration between users.
Apr 5, 2022   |  By InvGate
Besides features, integrations, and needs, #userexperience is crucial when selecting products, build custom solutions, or design usability studies. Tools that abide by #uxlaws increase their chances of adoption since they are based on utility, ease of use, and efficiency notions. Whether you're on the creator or the user side, Matt Beran - Invgate Product Specialist - listed 7 #lawsofux needed to make a wise decision. Find examples of each one of them in the video!
Mar 30, 2022   |  By InvGate
Google issued an emergency security update due to the severity of exploit CVE-2022-1096. A few days later, Microsoft joined the recommendation, advising Chromium Edge users to update their browsers as well. Therefore, if you haven’t already, you should check your browser details to check if it’s updated to version 99.0.4844.84 of Chrome or version 99.0.1150.55 or higher of Edge. Matt Beran shows you how you can find vulnerable devices across your inventory for proactive patching using InvGate Insight.
Mar 7, 2022   |  By InvGate
Learn how InvGate Service Desk can help teams coordinate semi-structured work where planning occurs during one stage of the workflow and tasks are fulfilled in another.
Feb 7, 2022   |  By InvGate

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Mar 31, 2020   |  By InvGate

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Mar 24, 2020   |  By InvGate
This video explains how to set up a simple service desk for an HR team, featuring the definition of categories of requests that will be handled by the system, the team members that will manage them, and two alternatives for configuring user accounts (a CSV import, or self registration).
Mar 24, 2020   |  By InvGate
This video explains how to set up a simple service desk for an HR team, focusing on email integration to allow your employees to get updates, as well as create and update tickets directly through their email.

From SME to large enterprises, InvGate improves IT support efficiency and customer experience with an integrated Service and Asset Management platform.

InvGate Insight, InvGate Manage, and InvGate Service are complementary IT management offerings designed to simplify and make life at work easier. Whether you need to offer IT support, to manage IT services, to manage IT assets, or all three, InvGate is here to help.

It’s our mission to help our customers help their customers, through solutions designed to optimize service delivery and support across all areas of business. Our technology is driven by customer needs – where ITSM and ITAM best practices meet these needs in a practical and affordable way.

Our Products:

  • InvGate Service Desk: Improve IT operations through workflow, automation, knowledge management, self-service, and advanced analytics capabilities.
  • InvGate Insight: Bring together asset data and information from across all of your organization´s technology domains.
  • InvGate Assets: Track and manage all IT hardware and software assets in a centralized and automated way.

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