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Nov 23, 2022   |  By Celeste Mottesi
Asset Health Management (AHM) helps organizations to proactively monitor and manage the condition of physical assets, in order to minimize downtime and extend asset lifespan. This is a relevant part of IT Asset Management, and they typically go hand in hand to ensure that all assets are properly managed.
Nov 16, 2022   |  By Anh Do
Digital Employee Experience (DEX) is grossly understated in today’s corporate landscape, despite the growing interest in digital transformation in companies everywhere. Technology has long been central to the workplace, but not enough effort has been put into the experience of those who use it. Enterprises, especially global enterprises, can spend upward of tens of thousands of dollars on software and digital appliances to make work easier for their team.
Nov 15, 2022   |  By Liliana Gary
As the years zip by at increasingly whiplash-inducing speeds, I feel a strange mix of emotions. On one hand, yes, it is indeed a little startling that 2022 has come and gone so quickly. But as I look back on the passing year, I am also amazed at the number of things that occurred, the challenges we faced, the goals we accomplished, and the many things we’ve learned. All in all, 2022 was a fantastic year for InvGate.
Nov 14, 2022   |  By Jason Oriente
Being a good IT leader may not be something you’re born with but it is something you can learn. Of course, some people are naturals, but instinct isn’t the only way to achieve it. You can also become one – in time, and with the right tools and approach. And that’s what we’re about to explore here.
Nov 11, 2022   |  By Melisa Wrobel
Even though IT asset monitoring alerts are a great tool to keep your company’s assets safe, they can sometimes become your worst nightmare. Raise your hand if you never configured them poorly and ended up with tons of irrelevant notifications. Due to their very nature of keeping you in the loop of changes, they can provoke the exact opposite effect since you’ll end up ignoring them. However, they are useful – at least in theory.
Nov 10, 2022   |  By Melisa Wrobel
If you are an ITAM manager or agent, you must know that keeping track of your IT assets is key to the job. However, when you work with a large number of computers, checking each one manually becomes an impossible task. But that’s easily solved with automated asset tracking. The goal here is to find a way to monitor your devices and keep them reporting. Of course, you’ll need to have a hardware inventory first – and if you don’t already, you can build one in just 24 hours!
Nov 7, 2022   |  By Sophie Danby
IT Asset Management (ITAM) is the practice that can help you manage, control, and protect your IT estate, leveling up your IT offering. To run an effective practice, ITAM professionals need to engage with current industry best practices, and ITAM certifications are a massive part of this. But since there are a lot of training courses available, we wanted to lend a helping hand and get you covered on the basics – as we already did with ITIL certifications.
Nov 4, 2022   |  By Sophie Danby
Regardless if you work for a large enterprise or a small organization, sustainability is an ITSM trend that you need to be aware of. There are plenty of sustainability initiatives for businesses that have been flourishing for quite some time now, so it’s time to catch up. But first of all, you might be wondering how is this important to you in an IT service management (ITSM) role. And that would be a valid question. Of course, sustainability is bigger than the ITSM or IT space.
Nov 1, 2022   |  By Celeste Mottesi
In a rapidly changing field like technology, it's essential for IT leaders to stay up-to-date on the latest trends. And one of the best ways to do this is by reading thought-provoking tech books. In general terms, there are two kinds of books you can read. The first group consists of technical texts or those focused on frameworks, best practices, and other formal topics you want to expand your knowledge on.
Oct 31, 2022   |  By Sophie Danby
Whether you know it or not, it’s quite possible that your organization has an IT Service Management approach. After all, every business wants to have the right capabilities to deliver value to its customers. But is it too possible? What’s the state of ITSM process adoption? That’s what we’re about to find out! In H1 2022, AXELOS created an IT Service Management (ITSM) Benchmarking Report for its myAXELOS subscribers.
Nov 11, 2022   |  By InvGate
Running reports in our Asset Management Solution, InvGate Insight, requires you to simply run a query of your assets and then export. In this video, we will show you how.
Nov 1, 2022   |  By InvGate
You need a complete list of every IT asset, software and hardware quickly. Let’s build this together using InvGate Insight!
Oct 6, 2022   |  By InvGate
An IT service catalog is a great asset for any IT organization that offers multiple products and services to its end users. It acts as a one-stop-shop – where users can see the services on offer to them and discover any information they might need in relation to those services. But how do we make sure our service catalog is great, instead of just merely adequate? This is what we'll explore in this video.
Sep 19, 2022   |  By InvGate
The concept of a software audit can be pretty anxiety-inducing. But we've found that it's a widely misunderstood practice, and if done right, it can help bolster your IT asset management practice. Here's how.
Sep 19, 2022   |  By InvGate
Matt Beran – host of our Ticket Volume podcast and InvGate product specialist – presented a session on “Co-creation of value: how to design IT processes that people enjoy” during the IT Evolution Week in Mexico.
Aug 12, 2022   |  By InvGate
Shadow IT poses a risk to any organization, but it can be managed with a few best practices in your IT asset management. Let's break it down. This video explores what Shadow IT is, why it happens, and how to keep it under control.
Jul 6, 2022   |  By InvGate
Discover and centralize everything you need to know about physical, virtual, and cloud assets on the same platform with InvGate Insight.
Jul 1, 2022   |  By InvGate
Enterprise Service Management (ESM) is the extension of IT service management (ITSM) principles and capabilities to other areas of an organization; Human Resources, Financial Services, Legal, Facilities, etc. This will typically include not only using the same processes or practices used in ITSM, but also the same technology (for example, tools such as InvGate Service Desk) as a means of work enablement.
Apr 20, 2022   |  By InvGate
Forget about time-consuming setups when migrating from one #helpdesk to another. You can do so in just a day with InvGate Service Desk! Whether you are migrating from another service or if it’s your first time with a Service Management tool, there is a lot of foundation data you’ll need to have at hand before starting. This step-by-step guide shows you how to import - or quickly create - users, a #servicecatalog, and a #knowledgebase.
Apr 19, 2022   |  By InvGate
5 minutes - that's all you need to set up your trial demo of InvGate Service Desk! Follow these steps, and get ready to explore the #helpdesk and experience firsthand what a good service it is. At InvGate, we’ve built Service Desk to provide you with powerful automation & smart ticket management tools to drive unmatched collaboration between users.

From SME to large enterprises, InvGate improves IT support efficiency and customer experience with an integrated Service and Asset Management platform.

InvGate Insight, InvGate Manage, and InvGate Service are complementary IT management offerings designed to simplify and make life at work easier. Whether you need to offer IT support, to manage IT services, to manage IT assets, or all three, InvGate is here to help.

It’s our mission to help our customers help their customers, through solutions designed to optimize service delivery and support across all areas of business. Our technology is driven by customer needs – where ITSM and ITAM best practices meet these needs in a practical and affordable way.

Our Products:

  • InvGate Service Desk: Improve IT operations through workflow, automation, knowledge management, self-service, and advanced analytics capabilities.
  • InvGate Insight: Bring together asset data and information from across all of your organization´s technology domains.
  • InvGate Assets: Track and manage all IT hardware and software assets in a centralized and automated way.

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