May 26, 2023
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By Brenda Gratas
IT Hardware Inventory Management is not easy, even for relatively small organizations with 20 or 30 employees. And as the organization grows, keeping track of all the laptops, printers, and other devices becomes akin to assembling a perplexing puzzle of ever-expanding complexity. However, there is good news. With the right strategies and tools, you can conquer the challenges and gain control over your hardware inventory, maximizing its value and reducing costs.
May 25, 2023
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By Melisa Wrobel
IT Support Management software has become an essential tool for businesses looking to streamline their operations. As organizations continue to rely more on technology to function properly, the need for effective IT Service Management (ITSM) has also become increasingly crucial. With so many tools available in the market, choosing the right solution to empower your IT support team can be an overwhelming and sometimes confusing task.
May 24, 2023
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By Melisa Wrobel
In the last few years, remote IT support has become a central part of IT Service Management (ITSM). With the amount of remote work significantly increasing in a wide range of industries over the last years, the need to provide support from and to different locations has become a must. It also has also become substantial to enterprises as they start getting larger in employees and facilities.
May 24, 2023
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By Sophie Danby
The Knowledge Management practice is at the core of ITIL 4 processes; and the Service Knowledge Management System (SKMS) is a fundamental tenet of it. SKMS is an essential system for all service-oriented organizations. Implemented correctly, it centralizes service information and shares important knowledge, as well as reducing incidents, outstanding problems, performance issues, and downtime.
May 23, 2023
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By Melisa Wrobel
IT asset discovery is a critical process for any organization looking to manage its IT infrastructure effectively. With a rapid growth of dependency on technology for everyday work, and an increasing amount of remote work, keeping track of all hardware and software assets within an organization can be challenging. And this is where IT asset discovery tools come in to help you through the process. These solutions provide clear and reliable access to everything connected to your company network.
May 22, 2023
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By Sophie Danby
ISO 27001 audits are not just a bureaucratic procedure that you want to quickly get over with and forget. On the contrary, they can be a very important tool to make sure your organization is protected. They objectively evaluate the Information Security Management System (ISMS), help identify potential vulnerabilities, improve security measures, and ensure and showcase compliance with international standards.
May 19, 2023
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By Sophie Danby
IT Asset Management (ITAM) helps you manage your IT environment effectively, efficiently, and safely. However, implementing ITAM software can be a bit tricky if you don’t lay the groundwork accurately. But that’s what we’re here for! This IT Asset Management checklist is all you need to succeed. In fact, the practice lends itself very well to checklists.
May 17, 2023
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By Brenda Gratas
An IT asset inventory is your best ally to keep all your IT hardware and software organized and properly managed in your organization. It should be at the base of your IT Asset Management (ITAM) strategy since having a unified IT inventory enables you to perform all the other tasks involved in ITAM and, ultimately, accomplish long-term success.
May 12, 2023
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By Sophie Danby
ISO 27001 is the top internal standard for information security. When carried through correctly, it protects your environment, and makes people feel safer when using IT equipment. That being said, implementing the standard is no small task; many organizations feel overwhelmed, as they don't know where to start, or struggle and feel lost during the process.
May 11, 2023
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By Melisa Wrobel
There’s an eternal conflict between formal vs. informal communication channels when it comes to managing IT Service Management (ITSM) in organizations. We have all been in the shoes of the customer, and can understand why it might seem easier to call or text an IT agent when we need to request something quickly. But users don’t always know what is happening behind the scenes, and the whole triage process behind what seems like a simple request.
May 12, 2023
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By InvGate
Learn how to create QR codes for Asset Management on InvGate Insight, and associate them with your IT inventory assets. Managing an IT inventory can be challenging, but using QR codes for Asset Management is a great way to make it easier. Raise your hand if you never found yourself opening a bunch of identical laptops just because you didn’t have the serial number from the one you needed at hand. With QR codes, those days are gone. Using QR codes for Asset Management allows you to scan them and access the data associated with a particular device on your ITAM tool effortlessly.
Jan 17, 2023
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By InvGate
Someone just asked you for some software. What’s next? Do you have a license? InvGate Insight will show you all the licensees from your organization that are available or assigned, and if they're being used or not. Find out how it works in this video.
Jan 4, 2023
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By InvGate
Whether you’re auditing, detecting or addressing unlicensed software, or you want to measure software usage, InvGate Insights has what you need to slice and dice your assets to quickly sort the apps your people use. Let's see how to do it!
Jan 4, 2023
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By InvGate
Remote controlling another user’s computer is a task that Service Desk agents perform frequently. To make this easy, InvGate insight has a built-in integration to take advantage of the various remote support options you might be using.
Nov 11, 2022
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By InvGate
Running reports in our Asset Management Solution, InvGate Insight, requires you to simply run a query of your assets and then export. In this video, we will show you how.
Nov 1, 2022
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By InvGate
You need a complete list of every IT asset, software and hardware quickly. Let’s build this together using InvGate Insight!
Oct 6, 2022
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By InvGate
An IT service catalog is a great asset for any IT organization that offers multiple products and services to its end users. It acts as a one-stop-shop – where users can see the services on offer to them and discover any information they might need in relation to those services. But how do we make sure our service catalog is great, instead of just merely adequate? This is what we'll explore in this video.
Sep 19, 2022
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By InvGate
The concept of a software audit can be pretty anxiety-inducing. But we've found that it's a widely misunderstood practice, and if done right, it can help bolster your IT asset management practice. Here's how.
Sep 19, 2022
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By InvGate
Matt Beran – host of our Ticket Volume podcast and InvGate product specialist – presented a session on “Co-creation of value: how to design IT processes that people enjoy” during the IT Evolution Week in Mexico.
Aug 12, 2022
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By InvGate
Shadow IT poses a risk to any organization, but it can be managed with a few best practices in your IT asset management. Let's break it down. This video explores what Shadow IT is, why it happens, and how to keep it under control.
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From SME to large enterprises, InvGate improves IT support efficiency and customer experience with an integrated Service and Asset Management platform.
InvGate Insight, InvGate Manage, and InvGate Service are complementary IT management offerings designed to simplify and make life at work easier. Whether you need to offer IT support, to manage IT services, to manage IT assets, or all three, InvGate is here to help.
It’s our mission to help our customers help their customers, through solutions designed to optimize service delivery and support across all areas of business. Our technology is driven by customer needs – where ITSM and ITAM best practices meet these needs in a practical and affordable way.
Our Products:
- InvGate Service Desk: Improve IT operations through workflow, automation, knowledge management, self-service, and advanced analytics capabilities.
- InvGate Insight: Bring together asset data and information from across all of your organization´s technology domains.
- InvGate Assets: Track and manage all IT hardware and software assets in a centralized and automated way.
Your Gateway For Better IT.