EUM

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How to handle the End-User Experience when implementing an APM solution

In the past, End-User Monitoring has been dealt with by service desks or IT departments alone, or made the secondary focus for reporting and analytics. More recently, the importance of the user experience for APM has risen to the top. Gartner describe End User Monitoring as “The capture of data about how end-to-end latency, execution correctness and quality appear to the real user of the application.”