Hall of Fame professional wrestler Paul "Mr. Wonderful" Orndorff said of his ascent to become one of the WWE's biggest stars of the 1980s that, "I knew where I wanted to go. I had a plan. I don't care what you do in life, you better have a plan." And for ITOps teams making new plan-or adjusting the sails on their existing ones-it's good to have insights that inform those plans.