The latest News and Information on Managed Service Providers and related technologies.

Using automation and monitoring for documentation

I often have discussions with N-able partners who need help capturing data for either regular reporting or just to have when a customer asks for it. Often people will use a tool like BrightGauge to pull data from their RMM platform and generate dashboards and reports. However, these can be overly complex if you only need to capture the data so you have it and can act upon it. What I regularly recommend is that you create a monitoring script to capture just the data that is needed.

Six sales skills MSPs need for successful selling in 2022

The MSP sales process has experienced some serious disruption over the past couple of years as a result of the pandemic, and as we make our way through this fifth wave, it is still unclear how much more we will all have to endure. But your MSP business still needs to grow—and to grow, you need sales, so what are the top sales skills your team needs to generate success in 2022?

Debunking the image-based backup myth

The state of backup technology has moved forward, and many of the old assumptions are no longer true. For years, image-based backup was considered the industry standard. But today’s IT professionals really need full-system recovery capabilities without the built-in inefficiencies of legacy image backup products. Image-based backup backups are far from ideal, especially for managed services providers (MSPs).

Remote monitoring and management for MSPs: Predictions for 2022

Managed service providers (MSPs) proactively deliver on-premises services to client organizations and manage their IT networks. To achieve this, they rely on numerous customized tools designed specifically to manage the complete IT infrastructures of all their clients. MSPs most often rely on remote monitoring and management (RMM) tools to provide services to customers, meet their SLAs on time, and have a good ROI.

No Hyper-V Server 2022 Free-What's that about?

I don’t usually do blog posts on news stories, but this one has the potential to impact a lot of people, so I thought it was worth taking a closer look. The top-level story is that Microsoft announced it will not be releasing Hyper-V Server Free as part of Windows 2022. However, if you’re already using Hyper-V Server Free 2019, you can continue to do so until 2029. Hyper-V Server Free is basically a Windows Server Core on which Microsoft has pre-installed the Hyper-V role.

Why IT documentation matters in times of crisis

For managed services providers (MSPs), providing the highest quality returns on your customers’ investments is always a top priority. There are many reasons for a business to hire an MSP, but increasing IT productivity and strengthening their bottom line tends to be at the core. While many practices are essential to achieving that goal, few are more important than IT documentation, which can increase productivity, boost quality of service, and heighten consistency.

How to help make sure your clients trust your MSP business

For a managed services provider (MSP) business, building a great relationship with customers is the ultimate way to secure continued business and build your brand. Every strong customer relationship centers on one key concept: trust. Without trustworthy correspondence between you and your customers, you can’t do much to prevent your end users from switching to another MSP team.

Managing the skills gap: to hire or not to hire?

The MSP sector currently finds itself in a difficult situation: While the industry is growing, many are finding it increasingly hard to hire skilled techs quickly enough to fill their increasing knowledge gaps. We frequently hear from our partners that there just aren’t enough skilled techs in the market, and things are moving too quickly. This is particularly true in security, but it’s certainly not limited to that area.