People around the world depend on Managed Service Providers (MSPs) to keep their businesses running like clockwork, even as their IT infrastructure evolves. Keeping workflows efficient leads to higher profits, but this can be a challenge due to a mix of on-premise infrastructures, public and private cloud, and other complex customer environments. The shift to remote work in 2020 due to the COVID-19 pandemic has only made this more challenging for MSPs.

AIOps is fast changing from a technology that was viewed with skepticism to an industry-changing innovation responding to the challenges of managing multifaceted, hybrid IT environments. Recently, our partner Pinnacle Technology Partners (PTP) hosted a panel discussion entitled: “Improving IT Management & Automation with AIOps,” led by Gary Derheim, VP of Managed Services & Marketing at PTP who interviewed executives and technical experts from PTP and OpsRamp.

Networks are growing more complex by the day and to monitor them effectively, organizations need to invest in technical know-how, expensive tools, and costly operations. To avoid the overheads of cost, effort, and time, and to ensure constant availability of networks, more and more organizations are turning to managed service providers (MSPs) to manage their network. In fact, the global market for MSPs has been steadily growing and is expected to cross $300 million in the next few years.

2021 is sure to bring a number of challenges for your MSP—here are some of the best tools on the market today that can help your company overcome these challenges. Managed services providers (MSPs) and other businesses that deal with sensitive data on behalf of their customers and their own organization face a range of challenges.

Today, CRN published its annual MSP 500 – a ranking of the leading North American IT managed services providers. Calligo was named as one of the Elite 150 – the top subcategory reserved for the largest service providers and those with their own managed cloud services capabilities and services. The MSP 500 aims to recognise innovative and forward-thinking approaches to managed IT services and those MSPs with a focus on delivering powerful business outcomes with their services.

Unlike the previous year, more managed service providers (MSPs) are embracing digitalization in 2021. Many organizations have adopted a remote-first mentality and are investing in technologies that are strategically aligned with this new way of life. Despite the 3.2 percent decline in IT spending in 2020, Gartner projects that spending will surge and reach $3.9 trillion worldwide in 2021. More IT organizations are investing in enterprise software as remote work becomes essential.

Our IT managed services team talks to dozens of new businesses every month, and they have noticed a new trend emerging. Over the last six months or so, more and more businesses are – without prompt – enquiring about our ability to keep their data safe. This is subtly and importantly different from our ability to provide managed security services. Or to protect their data from internal and external threats.

Data loss can cause big problems for managed service providers (MSPs) and their customers. With an MSP backup and disaster recovery (BDR) solution in place, MSPs can guard against data loss following a cyber attack, hardware failure, or any other IT incident.