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The latest News and Information on Managed Service Providers and related technologies.

The Auvik Spring 2026 roadmap

Our Spring 2026 product roadmap is built around the idea that AI network management should start with what’s actually happening on your network, not a blank prompt. Over the past six months we’ve built Auvik AI into alerting, troubleshooting, the remote terminal, and Command Runner. We’ve also added, faster fixes for servers and workstations, and a ServiceNow CMDB integration. We walked through all of this, plus what’s coming next, in our Spring 2026 roadmap webinar.

How to Modernize Customer Experience Without Starting Over

Customer experience leaders face pressure from every direction. Customers want a faster, more personalized service. Employees need better context and simpler workflows. Business leaders expect measurable returns from artificial intelligence. IT teams must support all of it while protecting security, continuity, and the value of existing investments. That combination can make customer experience modernization feel like an all-or-nothing decision. In reality, many organizations do not need to start over.

A Conversation with Russell Rosa, Nable's Chief Revenue Officer | Fireside Chat

Meet Russell Rosa, N-able's Chief Revenue Officer, in this open fireside chat recorded live on October 2, 2026. Russell joined N-able in July 2026 with more than 25 years of experience across global sales, technology, and channel-led growth. In this AMA-style conversation, he shares why he joined N-able, the experiences that shaped his approach to leadership, and where he sees the technology landscape heading.

Patch Management Masterclass: From Exposure to Verified Remediation

Patching has become a race against time. As cyberthreats move from disclosure to exploitation faster than ever, IT and security teams need a smarter approach to vulnerability remediation. Watch this Patch Management Masterclass to learn how to build a risk-based patching strategy, streamline patch management across Windows, macOS, Linux, and third-party applications, and implement a closed-loop remediation process that verifies issues are resolved.

Don't Wait for Code Black Keep Patient Care Online

In April 2026, a cybersecurity incident at Signature Healthcare Brockton Hospital affected information systems across the health system. The hospital activated downtime procedures, diverted ambulances, and temporarily canceled chemotherapy infusion services. Nine days later, it lifted its Code Black status, although some systems and processes still required restoration. In September, Luminis Health reported a cybersecurity incident that left certain systems unavailable.

How to Scale an MSP Team That Won't Break

Every MSP hits a point where the business is growing, the work is technically getting done, and it still somehow feels worse than it did a year ago. Tickets slip through. Two techs touch the same escalation, and neither one closes it. Your best engineer is doing a password reset at 4:45 on a Friday because nobody else picked it up.