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The latest News and Information on Managed Service Providers and related technologies.

motadata

MSP Ticketing System: How to Evaluate and Choose the Right Platform

Sep 9, 2026 By Ramya Shah In Motadata
Most managed service providers do not replace their ticketing tool because ticket volume got too high. They replace it because a client asked for a report the tool could not produce. That moment usually arrives between the third and tenth client. The shared inbox and the general help desk that carried you this far stop holding the accounts apart. Per-client reporting is usually the first thing to give way. An MSP ticketing system takes support requests from every client you serve.
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Outrun the Threat Window: AI-accelerated Vulnerability and Patch Management

Sep 2, 2026 By N-able In N-able
The gap between vulnerability disclosure and active exploitation is shrinking—often from weeks to mere hours. Traditional patching cycles no longer cut it. In this session, discover how AI-accelerated solutions can help you: Identify exposed assets faster Prioritize vulnerabilities by real-world risk Remediate across Windows, macOS, Linux, and hundreds of apps Verify success with a connected workflow Learn how our approach, powered by AI-driven insights and automation, can help you close the gap before attackers strike. Watch now and take control of your patch management.
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No more manual invoicing: How ManageEngine MSP Central automates usage-based billing

Aug 28, 2026 By ManageEngine In ManageEngine
ManageEngine MSP Central's billing capability, powered by Zoho Billing, is officially live—and the headline feature is automated usage-based billing. No more pulling usage numbers manually, matching them to invoices, and updating everything by hand every month. Here's what changes: Customer data syncs automatically from MSP Central to Zoho Billing—no duplicate client records. Every service you deliver, including endpoint management, ITSM, and infrastructure monitoring, becomes billable in Zoho Billing without manual setup. Set up subscriptions per client, per service—one client can run multiple subscriptions at once.
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Microsoft 365 Monitoring for MSPs: Why the Admin Center Isn't Enough

Microsoft 365 Monitoring for MSPs: Why the Admin Center Isn't Enough

Aug 27, 2026 By Peter Stevens In Almaden AI
Managed Service Providers are responsible for an increasing proportion of their customers' cloud infrastructure. For many MSPs, Microsoft 365 has become one of the most important parts of that responsibility. Email, Teams, SharePoint, OneDrive, Entra ID, Intune and Microsoft 365 licensing can all sit within the same customer environment. Add security configuration, Microsoft Secure Score and user lifecycle management, and there is a considerable amount for an MSP to monitor.
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auvik

Why AI Adoption Fails Without Operational Maturity First

Aug 24, 2026 By Amanda Doucette-Lachapelle In Auvik
Most MSPs are already experimenting with AI in some form, and every vendor at every conference has an AI for MSPs pitch ready. Few have stopped to check whether their own operations are solid enough to scale. Our 2026 IT Trends Report found that three-quarters of IT leaders believe they have an AI policy, while fewer than half of help desk staff agree. That’s the real risk: AI doesn’t fix drift, unclear ownership, or gaps between what’s documented and what’s actually happening.
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MSP Observability: Proactive Monitoring to Autonomous IT with SCC Digital

Aug 21, 2026 By LogicMonitor, Inc. In LogicMonitor
SCC replaced fragmented tooling, including Nagios, with unified observability the whole team can use. The session covers proactive monitoring, SLA protection, and serving more customers without adding headcount per account. It's made for MSP leaders exploring AIOps for MSPs and observability for MSPs.
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c1

Safeguarding Education in an AI-Powered World

Aug 20, 2026 By C1 In C1
Education is becoming more connected than ever across classrooms and campuses. Students learn through cloud platforms. Teachers use digital tools to collaborate and engage students. Institutions rely on connected systems to manage research, administration, communications, and campus safety. Technology is not just creating new possibilities for education, but it is also introducing new risks. Behind every device, application, and online account is a piece of valuable information.
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c1

Why Ongoing IT Technology Support Is Critical to Modern Public Sector Operations

Aug 12, 2026 By Chad Atchley In C1
For public sector technology leaders, the mission has never been more demanding. Citizens expect the same digital experiences from government agencies that they receive from private organizations. Students and educators depend on reliable access to technology every day. Public safety organizations rely on communications systems that cannot fail. Behind every service an agency delivers is an IT team responsible for keeping it running.
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Why Managed IT Solutions Are Critical for Protecting Sensitive Business Data

Why Managed IT Solutions Are Critical for Protecting Sensitive Business Data

Aug 2, 2026 By OpsMatters In OpsMatters
Every business, big or small, stores lots of sensitive information about their customers, finances, and day-to-day operations. Because businesses use an increasing number of digital tools to handle everything they do, there's a much higher chance that all this private info could be exposed, lost, or stolen.
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