FireHydrant

Manhattan, NY, USA
2017
Jan 19, 2023   |  By Dylan Nielsen
Automatically measure MTTR, impacted infrastructure, task completion, and more with new incident analytics.
Jan 17, 2023   |  By Malcolm Preston
Panic takes time and energy away from swift incident response, leading to second-guessing, a higher likelihood of mistakes, and analysis paralysis. Here are three tips to minimize it.
Jan 3, 2023   |  By Robert Ross
By automating some rote parts of incident response, you reduce decision fatigue and help responders get to solving the problem faster with less stress. In this post, we talk about three areas of the incident response process that are prime for automation.
Dec 21, 2022   |  By Robert Ross
FireHydrant received three G2 Winter 2023 awards — High Performer, a High Performer in the Enterprise category, and a High Performer in the United Kingdom. We are honored to be recognized by G2 because these awards are based on customer reviews.
Dec 15, 2022   |  By Robert Ross
Using anonymized data from 50,000 incidents, the Incident Benchmark Report reveals insights into the when, what, who, and how behind incidents and highlights behaviors that correlate to faster response times.
Dec 7, 2022   |  By Jouhné Scott
In this post, we’ll dig into the difference between a bug and an incident, why alignment on how they are defined matters, and how to ensure you’re still learning from the issue, even if it’s “just a bug.”
Nov 17, 2022   |  By Robert Ross
Implementing integrations without a mountain of technical debt can be challenging. But it doesn’t have to be all bugs, burn out, and outages when shipping integrations at a high volume. We’ve unlocked a pattern at FireHydrant to rapidly build and release integrations without swiping the technical debt credit card each time — and that gave us a fastlane to building premier integrations.
Nov 8, 2022   |  By Ryan McDonald
As a former incident responder and now as a responder advocate for FireHydrant, I’ve seen the “build vs. buy” debate play out many times. In fact, I even supported the tool that former employers used for managing incidents for years before they decided to buy (more on that in a future blog post).
Nov 2, 2022   |  By Ryan McDonald
An incident can take many forms. It can look like a small issue that locks a few customers out of their accounts or a huge catastrophe that brings down your entire product for a full day. How you respond to the incident should vary based on the impact of the incident. And that’s where severity comes into play. Defined severity levels are crucial to any good incident management program.
Oct 24, 2022   |  By Dylan Nielsen
FireHydrant has partnered with incredible companies to transform incident response inside their organizations, but our goal has always been to support the full incident lifecycle. That’s because we know that investing in good incident management can kickstart your reliability efforts when it includes both a streamlined incident response process that helps you recover faster and the ability to learn from incidents and then feed those insights back into your system.
Jan 22, 2022   |  By FireHydrant
In this demo we'll look at how FireHydrant can solve the pains of quickly declaring and managing an incident, all from Slack.
Sep 26, 2021   |  By FireHydrant
See how FireHydrant can help you achieve better reliability, get to resolution, and back to bed quicker.
Aug 11, 2021   |  By FireHydrant
FireHydrant is the only comprehensive reliability platform that allows teams to achieve reliability at scale by creating speed and consistency across the entire incident response lifecycle.
May 12, 2021   |  By FireHydrant
Our friends Felicia Day, Steve Wozniak, and Brian Baumgartner help us explain what the heck incident management is. FireHydrant is the only comprehensive incident management platform that allows you to create consistency for the entire incident response lifecycle to focus on fighting fires faster. From alert to retrospective, tracking, communicating, and reporting on results: FireHydrant will automate the process so you can focus on resolution. Visit firehydrant.io to learn how you can manage the mayhem.
Mar 10, 2021   |  By FireHydrant
In this video, FireHydrant CEO and Co-Founder, Robert Ross, shares his thoughts and experience on why putting your APIs first can be a game-changer for your business and how it can pay dividends in the long haul.
Jan 5, 2021   |  By FireHydrant
We’re pretty sure using a real incident to test a new response process is not the best idea. So, how do you test your process ahead of time? In this video, FireHydrant CEO, Robert Ross, will share how FireHydrant customers leverage best practices to break, mitigate, resolve, and fireproof incident processes. We’ll show you how to use chaos engineering philosophies to stress test 3 critical parts of a great process.
Dec 7, 2020   |  By FireHydrant
FireHydrant is the incident management platform that allows you to resolve, learn, and mitigate incidents faster. Learn more at firehydrant.io
Oct 15, 2020   |  By FireHydrant
We’re pretty sure using a real incident to test a new response process is not the best idea. So, how do you test your process ahead of time? In this video, FireHydrant CEO, Robert Ross, will share how FireHydrant customers leverage best practices to break, mitigate, resolve, and fireproof incident processes. We’ll show you how to use chaos engineering philosophies to stress test 3 critical parts of a great process.
Oct 13, 2020   |  By FireHydrant
You can use chaos engineering to test processes as much as you can test how systems fail.
Sep 29, 2020   |  By FireHydrant
FireHydrant CEO, Robert Ross, demos the FireHydrant platform during Chaos Conf 2020.

Utilize SRE best practices using FireHydrant’s incident response platform to organize, investigate, and remedy faster.

FireHydrant helps teams respond to service disruptions easily and effectively. By allowing teams to “rally the troops” with only a few clicks and assign incident roles to responders, responsibilities are quickly defined and allow people to focus on what matters: restoring service.

Organize, Investigate, Remedy and Prevent faster with FireHydrant:

  • Teams: Fill out your SRE roles and assign members to instantly delegate responsibility in an incident. Assign who owns what components to get the right people on the job.
  • Slack Integration: If you're using Slack, FireHydrant gets even better. Quickly open incidents, notify other channels, and assemble your team easily all without leaving Slack.
  • The Service Catalog: Keep a catalog of your environments and the things running in them with our service catalog feature. Make it easy to quickly find all of the gears of your product.
  • The Changelog: Fire's typically start when something changes. That's why we offer a one stop shop for you to log all of the change occuring in your stack.
  • Incident Logs: While you're fighting a fire, FireHydrant will transparently keep track of changes and Slack chat in your incident log automatically. You can easily filter notes and chat as well.
  • Post mortem: Easily access all prior incidents with fine grain filtering to help make actionable changes to keep your system robust.