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By Robert Ross
Automated event payloads come in many shapes and sizes. These infinitely different event structures pose a problem for users who want to send them all to the same place to page on-call staff. Unless that on-call solution supports the schema directly, you’re out of luck. While we’re proud of the number of integrations we support today for event sources into on-call, we also think the best number that we should support is infinity.
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By Robert Ross
Today, the entire world is feeling the pain of a major software outage. While we know a lot about these occurrences—our entire business is built on helping companies manage incidents and outages effectively—we’re not here to share our opinion on it. Instead, we’d like to help those unfamiliar with the incident lifecycle understand what happens when an outage like this occurs, who is responsible for what, and what companies ultimately do to get things working again.
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By Danielle Leong
We’ve gotten clear feedback from our customers that we’ve needed a strong Microsoft Teams integration. Responders want a full suite of incident management functionality, no matter what chat application their organization uses. We heard you. That’s why we’re proud to announce a brand new MS Teams integration with fully robust incident management lifecycle capabilities.
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By Wilson Husin
When we launched Signals to the world, we were excited to hear how our product resonated with many teams. But with that excitement came an understandable concern: how much time and effort will I have to put in to move from my existing provider to Signals? We hear you — that’s why we built the Signals Migrator tool. And we’re open sourcing it.
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By Robert Ross
Over the last five years we’ve seen our customers run 583,954 incidents more efficiently thanks to a shared workspace, powerful Runbook automations, and auto-captured data. Yet despite a great deal of progress, incident efficiency hasn’t achieved peak potential. We talk to a lot of folks that are still stuck in the muck: new responders struggle to get up to speed quickly, incident commanders wade through post-incident drudgery, and knowledge silos prevent comprehensive improvements.
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By Danielle Leong
FireHydrant is mission-critical infrastructure for thousands of engineers. It’s our job to be up – even when everything else is down. Here's a technical look at how we tested Signals alerting and on-call to ensure high availability and speed.
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By Robert Ross
Is your DevOps tool stack out of control? I feel like every day, I talk to someone who feels this pain. The technological golden age of the past few years created a lot of niche tools, but now that CFOs and boards alike are demanding budget restraint, many of these tools are being scrutinized. The reality of the situation is that it’s not good enough for a tool to do one thing anymore.
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By Robert Ross
TL;DR You deserve a better alerting and on-call tool. So we built Signals. In our early days, we often used the tagline, “You just got paged. Now what?” It encapsulated how FireHydrant solved for all of the messy bits that come after your alert is fired, from incident declaration all the way through to retrospective. At the time, we saw alerting and on-call scheduling as a solved problem.
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By Milan Thakker
Analytics are great. We can all agree there. But not all analytics are created equal. FireHydrant has long offered incident analytics dashboards that provide an in-depth look at the entire incident lifecycle. You can see how incidents impact services and teams, understand retrospective participation and completion, and even get insight into follow-ups. But great analytics do more than simply organize data. They help you tell a story.
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By The FireHydrant Team
In this article, we will explore how Dock is working to significantly enhance its response time to critical incidents, emphasizing effective integration between tools as key to success. We will address how we challenge the conventional approach by shifting the focus from Mean Time to Acknowledge (MTTA) to Mean Time to Combat (MTTC), a customized metric that measures the time between incident detection and effective communication involving professionals capable of resolving it.
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By FireHydrant
Meet the only all-in-one incident management platform that is there with you from the first alert until you learn from the retrospective.
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By FireHydrant
Engineers are bombarded with pages left and right. There's uncertainty about how to escalate. A constant blur exists between what's urgent and what can wait. This never-ending ping-pong game takes a toll. Burnout creeps in, and your engineering culture has taken a nose dive before you know it.
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By FireHydrant
In this episode we chat with veteran cloud architect Masaru Hoshi about the challenges of alert fatigue, the importance of effective alerting systems, and fostering ownership in software teams. Masaru shares insights from his 30-year career, emphasizing the need for balance, trust, and collaboration in incident response.
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By FireHydrant
In this demo we'll look at how FireHydrant can solve the pains of quickly declaring and managing an incident, all from Slack.
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By FireHydrant
See how FireHydrant can help you achieve better reliability, get to resolution, and back to bed quicker.
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By FireHydrant
FireHydrant is the only comprehensive reliability platform that allows teams to achieve reliability at scale by creating speed and consistency across the entire incident response lifecycle.
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Utilize SRE best practices using FireHydrant’s incident response platform to organize, investigate, and remedy faster.
FireHydrant helps teams respond to service disruptions easily and effectively. By allowing teams to “rally the troops” with only a few clicks and assign incident roles to responders, responsibilities are quickly defined and allow people to focus on what matters: restoring service.
Organize, Investigate, Remedy and Prevent faster with FireHydrant:
- Teams: Fill out your SRE roles and assign members to instantly delegate responsibility in an incident. Assign who owns what components to get the right people on the job.
- Slack Integration: If you're using Slack, FireHydrant gets even better. Quickly open incidents, notify other channels, and assemble your team easily all without leaving Slack.
- The Service Catalog: Keep a catalog of your environments and the things running in them with our service catalog feature. Make it easy to quickly find all of the gears of your product.
- The Changelog: Fire's typically start when something changes. That's why we offer a one stop shop for you to log all of the change occuring in your stack.
- Incident Logs: While you're fighting a fire, FireHydrant will transparently keep track of changes and Slack chat in your incident log automatically. You can easily filter notes and chat as well.
- Post mortem: Easily access all prior incidents with fine grain filtering to help make actionable changes to keep your system robust.