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Incident Response

cortex

Faster Incident Response with Cortex: A Before and After Story

Sep 19, 2024 By Lauren Craigie In Cortex
The most time-consuming part of incident resolution is a data problem. Who owns this service? What's it made of? What are the dependencies? Where are the run books? Learn how Cortex cuts incident response time and prevents new issues with up-to-date ownership, reliable runbooks, and Scorecards that drive continuous improvement.
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squadcast

The Role of Technology in Enhancing Incident Response Call Etiquette

Sep 11, 2024 By Vishal Padghan In Squadcast
The interconnectedness of today's business environment has significantly heightened the complexity of incident response (IR). The need for immediate action, precise communication, and real-time collaboration is more critical than ever. However, beyond the technical precision required in solving problems, there lies an often overlooked aspect of effective IR management: the etiquette of incident response calls.
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pagerduty

Reducing Coordination Costs in Incident Response

Jul 31, 2024 By Mandi Walls In PagerDuty
Incidents can happen anywhere at any time. They can be small, well-defined, and easily contained. They can be large, messy, and complex, like the major outage we saw recently. Or they can be somewhere in between. When incidents occur, mobilizing and coordinating responders is crucial to restoring service, protecting the customer experience, and mitigating business risks.
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bigpanda

Automated incident response in ITOps

Jul 30, 2024 By Amy Brennen In BigPanda
Most IT leaders realize that automating repetitive, low-level incident response actions is vital to multiple benefits. To name just a few, these include: In IT, incident response refers to addressing any event that disrupts normal service, application, security operation, or performance. Using AI and machine learning, automation addresses incident analysis, detection, investigation, triage, and response. The question is often identifying where to start or the best approach.
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Incident.io

A tough day for incident responders: lessons from the CrowdStrike update

Jul 19, 2024 By Stephen Whitworth In Incident.io
Today marks a particularly challenging day for incident responders across the globe. As many of you may have noticed, a recent update from CrowdStrike has triggered widespread disruptions, causing chaos in various sectors. The ripple effects have been far-reaching and severe: While the technical specifics of the issue might not be the focus here—and indeed, there are experts better suited to dissect the cause—what's crucial is understanding the impact on those who manage such crises.
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cortex

Incident Response Automation: How It Works & Best Practices

Jul 9, 2024 By Cortex In Cortex
It's 2 a.m. and your engineering team is sound asleep when suddenly a barrage of alerts start flooding in. A critical service is down and customers are complaining. Your developers scramble to sift through the noise, identify the root cause, and fix the issue—all while racing against the clock to meet tight SLOs.
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onpage

Building the Best Incident Response Team

Jun 25, 2024 By Zoe Collins In OnPage
When it comes to critical incident management, IT teams require a structured approach that will ensure that any cybersecurity event is swiftly remediated. And no incident management plan is complete without a clearly defined incident response team. Whether your team is looking to establish an incident response team from scratch or just improve existing response practices, this blog will help your organization understand what it takes to build the best incident response team.
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opsmatters

Ensuring Business Continuity at IT Company in High-Risk Environments: A Strategic Approach

Jun 14, 2024 By OpsMatters In OpsMatters
IT companies have proven to be the engines driving innovation and technological progress. However, their operations may be vulnerable, especially in high-risk environments susceptible to geopolitical instability, natural disasters, or cyberattacks. In fact, research shows that 96% of IT managers and decision-makers worldwide have experienced at least one incidence of downtime in the past three years. Fortunately, a robust Business Continuity Plan (BCP) can cushion the effects of these disruptions and restore client trust.
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