It's Not Technical Skill That Matters Most for Platform Teams - It's Empathy

Sometimes platform teams get created as a place to dump all the toil. Other times they’re created to collect systems expertise. However, the true purpose of a platform team is to increase development velocity and improve the developer experience. How can you keep this from happening with your platform team? We’ll share five specific ways to build empathy with the developer experience, and make sure your platform team is becoming (or staying) the business multiplier it should be.


Monitoring outgoing email & email capturing in OneDesk

If your job is to manage an end-user or customer support organization, one thing you really need a handle on is the flow of support emails into, and out of, your department. You need to be sure that you are capturing all incoming tickets, as well as all responses on those tickets. You also need to be able to audit all outgoing email sent by your team and the messages on conversations they are having with customers.


Are your business and data strategies driving your cloud strategy?

Digital capabilities and the availability of new data sources are impacting how businesses are designing and evolving business processes in the connected world. Cloud is top of mind for many organizations today. Many are leveraging Cloud as the ‘easy button’ to quickly get started and to help with digital transformation and/or challenges/constraints with existing IT operations.


LogicMonitor and PagerDuty: Beyond the Basics

Out-of-the-box integrations are great, and they help organizations see an immediate return on investment when the technologies they have invested in work together seamlessly. However, a little customization to these integrations can dramatically increase productivity and reduce mean time to resolution. Here we will address a couple of best practices and customizations that can take your PagerDuty and LogicMonitor integration to the next level.


Monitor Cloud Run for Anthos with Sumo Logic

Cloud Run for Anthos allows you to run stateless containers on Anthos GKE on Google Cloud, on-premises and multi-cloud environments. Cloud Run is serverless: it enables you to run requests or event-driven stateless workloads without having to worry about servers. It abstracts away all infrastructure management such as provisioning, configuring, and managing servers, so you focus only on writing code.


Now Platform Enables Organizations to Scale DevOps to the Enterprise

New enterprise DevOps solution will let ServiceNow customers develop better software faster, shipping to production in minutes vs. days, weeks or months DevOps is here to stay. And for good reason. In today’s hyperconnected world, if you’re not fast, your competitors will be. Every industry is being disrupted by software, and every company is trying to figure out how to navigate and embrace new technologies as they scale.


Elastic SIEM for home and small business: GeoIP data and Beats config review

Hey, there. This is part three of the Elastic SIEM for home and small business blog series. In the Getting started blog, we created our Elasticsearch Service deployment and started collecting data from one of our computers using Winlogbeat. In the Securing cluster access blog, we secured access to our cluster by restricting privileges for users and Beats. If you haven’t read the first and second blogs, you may want to before going any further.