Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.


What's the Difference Between MTTR, MTTD, MTTF, and MTBF?

We’ve all been there. You’re on an important Zoom call with your team, and someone uses an abbreviation you’re not familiar with. You’ve heard it, but you’re not quite sure exactly what it means. You want to do a quick Google, but you’re sharing your screen! Ugh. Let’s pull apart some of these abbreviations for incident management KPIs (Key Performance Indicators). Now, you won’t find yourself SOL at your next Zoom call with the Support team.


3 Ways How Live Call Routing Increases Care Team Efficiency

Hospitals require a solution to streamline after-hours communication between patients and medical professionals. Exceptional after-hours care helps enhance the patient experience in critical situations. In this blog, we’ll discuss the importance of dedicated lines and after-hour live calls.


Running Operations Is Hard. PagerDuty + Rundeck Are Here to Help

Rundeck has now joined forces with PagerDuty. What pulled us together? Our shared vision for improving the work lives of those who run modern digital services. As a co-founder of Rundeck, I’d like to provide my perspective on why Rundeck becoming part of the PagerDuty family is a perfect fit for our collective user communities. No matter if you are on a “you build it, you run it” DevOps team or part of a centralized Ops team—operations work has always been difficult.


KubeCon North America 2020 Wrapup

KubeCon + CloudNativeCon North America 2020 Virtual (say that five times fast) was held online, November 18th to 20th. It was the second virtual KubeCon, due to the Coronavirus pandemic. I had a lot of fun attending and saw a lot of great talks. If you weren’t able to participate in real-time, the CNCF will post the talks soon to its YouTube channel.


How to Test Your Incident Response Plan: Everything You Need to Know

Cyber threats are constantly evolving. All systems, people and processes around us are unceasingly dependant on technology. Even the most sophisticated cyber defense frameworks that seem virtually impenetrable can be breached by unauthorized intrusions. This escalates the need to formulate a steadfast incident response plan and conduct regular tests to assess its capabilities.


AlertOps Automates Ticket Lifecycle with ConnectWise Manage Integration

Chicago, Illinois — November 23, 2020 — AlertOps has integrated its major incident management platform with the ConnectWise Manage professional services automation (PSA) software. The integration empowers end-users to forward ConnectWise Manage tickets to AlertOps as alerts and increase visibility across the ticket lifecycle. With the integration, users can automatically create an alert in AlertOps and a ticket in ConnectWise Manage at the same time.


Building incident response plan - SOAR cybersecurity | Anlyz

Cybersecurity breaches are at a record high and the trends indicate that the situation is nowhere close to dying out. The past year has seen a surge of attacks on global business giants narrating their experiences and spelling out that expensive resources and tools are not enough to defend an organization from security threats. (Bold, Italics) So, what is it that businesses need to do to ensure that their security system is immune to attacks?

Webinar | Effective Incident Management: How to Improve DevOps Efficiency

During this session, Mattermost VP of Engineering Chris Overton and Customer Engineer Paul Rothrock share their experiences creating best practice incident response workflows and demonstrate how real-time messaging enables DevOps teams accelerate incident response times.

What's New: Change Impact Mapping, Visibility, and On-Call Improvements

We’re excited to announce a new set of product updates and enhancements to the PagerDuty platform! Our latest release expands Change Impact Mapping integrations and experiences, gives access to the Visibility dashboard for Business plans, improves on-call processes and analytics, and advances incident response automation so teams can work more efficiently during the moments that matter.


The Engineer's Guide to Preparing for Black Friday 2020

Black Friday—we all know what it looks like. Hundreds of people swarming stores after Thanksgiving, jostling for the best deals. But in light of COVID-19, this arrangement could be dangerous. Over the last few years, Black Friday has become a digital event, and this year should be even moreso. According to Forbes writer Richard Kestenbaum, “88% of global consumers told a Visa study they’re planning to buy gifts this holiday season.” Yet “only 20% of U.S.