Incident Management


How Bulkhead and Sidecar Patterns Support Incident Response

How you build your application absolutely impacts the lives of those in charge of supporting it. This isn’t a correlation we generally make, but thinking about what happens when things break as you build your application will help everyone. Developers should be thinking about ways they can improve incident management and response through code, especially because more and more developers are on-call. In this post, I’ll explore how bulkhead and sidecar design patterns can do just that.


SOC 2 Type 2: A Company-Wide Commitment to Security

From open-sourcing our employee security training to sharing security best practices, PagerDuty is committed to contributing to the security community as a whole and considers security as a company-wide commitment. Our customers trust us to keep their data safe and secure. And on December 13, 2019, we took another step in embracing that trust by completing our SOC 2 Type 2 examination.


Six Healthcare Trends in 2020

In the ever-changing healthcare industry, hospitals or treatment centers continue to experience an upswing in technology innovation and adoption. Tech innovation in healthcare equates to quick response times and maximum patient satisfaction. At its core, new technology and processes are built to streamline healthcare workflows, ensuring that patient issues are always addressed. In this post, you will discover six healthcare trends that will make an immediate impact on healthcare in 2020.


3 Ways to Help CS and Engineering Work Better Together

As Engineering teams start spending more time and effort on incident response, they are usually focused on improving process with their specific team. We think there are additional benefits that can come from a holistic approach to improving incident response across your organization. In this post, we will explore how you can enable Engineering and Customer Success teams to work more effectively when an incident occurs.


Looking Forward: Top 5 DevOps Trends for 2020

With every passing year, our understanding of DevOps deepens – leading to new techniques, tools and processes for bringing developers and IT operations closer together. And, as we discussed in 2019’s DevOps Trends, security continues to become more tightly integrated with development lifecycles and operations workflows.


Strategies to Tackle Crisis Communication in Medical Practices

Crisis situations in the healthcare industry have a greater magnitude than crisis in other industries, owing to the nature of the customers and the stakeholders that get churned up in the middle of it. For hospitals and medical practices, the pressure can be overwhelming, especially because their clients – the patients – trust them to provide high-quality care.


How to avoid one of the biggest critical incident headaches (no aspirin required)

You probably know this situation all too (painfully) well . . . A critical incident has hit. You get the alert and the race is on! First headache up on deck – coordinating all the stakeholders. You call, you email, you text – some people are available, some are not. Some might be sleeping, or just getting up in a completely different time zone.


Lessons in Building Well-Formed Scrum and Kanban Teams

In the early days of Amazon, Jeff Bezos set a rule: teams shouldn’t be larger than what two pizzas can feed, no matter how large a company gets. Setting this rule of small teams meant individuals spent less time providing status updates to each other and more time actually getting stuff done. It also allowed team members more time to focus on continuous improvement. PagerDuty, like Amazon, has a strong culture of continuous improvement.