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The latest News and Information on IT Service Management, Service Desk and related technologies.

Optimize Your IT with Ivanti's Autonomous Endpoint Management

Jun 9, 2026 By Ivanti In Ivanti
Ivanti empowers you to transform your IT operations. With Ivanti's Autonomous Endpoint Management, we deliver complete visibility, a clear financial view to maximize your ROI, and the AI-driven insights you need to operate with absolute confidence. Data is only as good as your ability to act on it. In this video, we dive into the Ivanti AEM Dashboard to show you how a true system of record—powered by AI and Model Context Protocol (MCP)—transforms raw data into actionable IT strategy.
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motadata

What is SRE Observability and Key Pillars You Should Know?

Jun 8, 2026 By Arpit Sharma In Motadata
What happens when a critical service slows down, but nothing is technically “broken”? Most teams have monitoring in place. They know when something goes down. But when performance drops or issues spread across services, finding the real cause becomes slow and unclear. Engineering teams end up switching between dashboards, logs, and alerts just to understand what changed. This delays response and increases pressure on on-call teams. This is where SRE observability becomes essential.
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Velocity Sculpting

Jun 8, 2026 By Ivanti In Ivanti
Streamline & Automate Work with New Features on the Velocity Platform As your business evolves in an ever-changing economy, your operations team has the chance to drive innovation and unlock new efficiencies. Watch an expert-led demo showcasing the newest features on the Velocity Platform — designed to empower your organization to accomplish better work, faster. In this session, you'll: Explore the latest Velocity Platform updates that work for you.
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AI: Future of IT Service Management Automation (Italian)

Jun 8, 2026 By Ivanti In Ivanti
How does your IT team cope with increasing IT tickets, higher user expectations and an increasingly complex landscape? With limited resources at your fingertips, powering smarter work is more important than ever. Once future ambitions, AI and automation are critical today to deliver efficient, resilient IT services. In fact, 65% of IT pros predict that AI and automation will improve overall IT service quality.
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nexthink

Three Years a Leader. Thank You.

Jun 8, 2026 By Pedro Bados In Nexthink
Dear Nexthink community, We are excited to be named a Leader in the 2026 Gartner Magic Quadrant for Digital Employee Experience Tools for the third year in a row. I want to share this recognition with our customers, our partners and ecosystem, and every Nexthinker across the world. As a founder, it’s a true honor to work alongside so many talented people. To us, this recognition is also yours.
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InvGate

HAM Audit: How InvGate Asset Management Helps You Pass

Jun 8, 2026 By Ignacio Graglia In InvGate
A Hardware Asset Management (HAM) audit is a formal check of whether your hardware inventory reflects physical reality. It covers what devices exist, where they are, who has them, what state they're in, and how retired assets were documented out of the system. Most organizations don't fail HAM audits because their IT teams are negligent.
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motadata

11 Incident Management Best Practices Every IT Team Should Follow

Jun 5, 2026 By Written by In Motadata
A well-defined incident management process can mean the difference between a minor disruption and a major business outage. When critical services fail, every minute of downtime matters. Yet many IT teams still face challenges such as unclear ownership, poor prioritization, communication gaps, alert fatigue, and manual processes that delay resolution. The result is longer outages, missed SLAs, and frustrated users.
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InvGate

How to Set up QR Code Asset Tracking For Manufacturing: A Step-by-Step Guide With InvGate Asset Management

Jun 5, 2026 By Ignacio Graglia In InvGate
In manufacturing environments, keeping accurate records of physical assets is harder than it sounds. Equipment moves between shifts, changes hands without notice, and ends up somewhere different from where it was last logged. QR code asset tracking for manufacturing solves that problem with a lightweight, low-cost method. Each asset gets a printed label. Any team member with a smartphone can scan it, pull up the full asset profile, and update information on the spot.
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motadata

What is Cloud Infrastructure? Everything You Need to Know

Jun 4, 2026 By Motadata Team In Motadata
Modern businesses need infrastructure that can scale as quickly as their demands change. Yet many organizations still struggle with infrastructure that is costly to maintain, difficult to expand, and slow to adapt to new requirements. As applications, users, and data continue to grow, managing resources efficiently becomes increasingly challenging. Cloud infrastructure provides a more flexible approach.
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