We had a great time in Las Vegas, attending ServiceNow’s Knowledge 2019 conference. We enjoyed everything the city has to offer, while also exploring the latest on IT workflow transformations. Though there are several valuable experiences to report on, I’ll cover just a few takeaways from Knowledge ‘19 and how it resonated with the OnPage team.

PagerDuty is excited to participate in ServiceNow’s Knowledge19 event in Las Vegas this week. As a ServiceNow Gold Technology Partner, this is an event our team looks forward to all year because it gives us a chance to connect with many of our shared customers who depend on ServiceNow for critical parts of their operations. This year is even more exciting for us since we’re launching the newest version of our ServiceNow integration for HybridOps teams.

Cloud computing offers organizations the opportunity to increase competitiveness and improve agility. This is why organizations in all industry verticals are turning to public cloud solutions to accelerate innovation, expand market reach, and drive down IT costs.

We all want better results with less effort. Automation increases reliability and improves quality. These truths mean that every software company out there is trying to accomplish a similar end result for their customers. But let's face it - no single company is going to get there alone, it's too big a job for just one tool. Your best option is to use the best tools for their specific feature sets... but make sure they play well together, in order to get the results you want.

ServiceNow’s approach to AIOps helps IT fix system issues faster than ever before. Whether it’s cyberattacks, software failures, or natural disasters triggering IT issues, the end result is always the same—a huge expense. The average cost of IT downtime runs as high as $5,600 per minute, according to Gartner. The hit to a business’s reputation can be just as damaging.

ITSM (IT Service Management) has gone through several stages of evolution over the years. With the changing dynamics of the software delivery process and higher customer expectations, ITSM has undergone a paradigm shift in its implementation and execution. In various types of working environments, ITSM frameworks are giving way to a DevOps culture – continuously improving on processes and tightening the relationship between software developers and IT operations teams.

I recently had the opportunity to present FIT’s collaboration with ServiceNow for the first time. One of my key points that garnered very positive feedback was that digital transformation today isn’t about technology per se; it’s about making experiences in the workplace easier and better.