This is a companion post to a recent webinar with an OpsRamp partner, Flycast Partners. Check out the recorded webinar on YouTube and slides on SlideShare for the potential impacts of ITSM and ITOM silos and how a modern ITOM platform can help improve bi-directional collaboration and reduce mean-time-to-resolution.

I hear it all the time when talking to future BigPanda customers; “I’m not sure BigPanda can really help me correlate all these alerts together because our CMDB is very immature.” Or sometimes, they don’t even have a CMDB, and incorrectly assume this disqualifies them from meaningful noise reduction and alert correlation. I’m happy to tell you the same thing I tell the folks who are looking at BigPanda for the first time. “No CMDB? No problem!”.

In 2018, pharmaceutical giant Novartis logged $44 billion in net sales to 750 million customers. Novartis needs a lot of outside help to manufacture, market, sell, and distribute its goods and services—namely, more than 80,000 third-party vendors in 155 countries. The scope of its multinational operation is massive.

The telecom industry is seeing major growth but also big shakeups. Communication Service Providers (CSPs) are transforming from only being providers of communication and data services into essential business partners, co-innovating with their customers while providing an increasing number of value-added services such as multi-cloud, the Internet of Things (IoT), 5G, mission-critical applications and cybersecurity.

Anyone can find the switch after the lights are on, observed the Chinese philosopher Confucius (okay, maybe he didn’t say it exactly like that in 500 BC, but you get my point). This insight applies to all of the customers, partners, entrepreneurs and tinkerers who find the inspiration to build something new on the Now Platform®.

Cloud infrastructure presents new risks, new systems, and less control for security teams that are already overwhelmed by security alerts, manual processes and siloed security tools that complicate decision-making and the hand-off of remediation to IT counterparts. To help solve this challenge, ServiceNow, the digital workflow company that creates great experiences and unlocks productivity, has extended its security operations portfolio with the release today of two integrations with