ITSM

cookdown

Simple DateTime checks with ServiceNow Script Includes

I can’t remember the exact reason I created this script include, but after finding it figured I’d draft up a couple quick examples as the logic could be expanded to other checks, plus, I might need it again one day so its good to have on hand. The script include detailed below creates a new class type in ServiceNow that can be used both from the client-side with Ajax, and from the server-side as a simple object call.

cookdown

Getting Related Record Data on ServiceNow Forms

Sometimes a case comes up where you need to lookup further information on the active record, via is referenced records. ServiceNow makes it pretty painless with the g_form.getReference method, which uses a callback to keep from blocking the rest of your script. The example I have below, and on our GitHub repo, uses getReference in a Client Script as a way to notify uses if they are setting the owner of a CI as an inactive user.

servicenow

Reporting on risk to the board of directors: Finding the right altitude

The regulatory and compliance landscape has been an ever-moving target, and growing in complexity. Organizations are dealing with cybersecurity, data privacy (General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA), third-party risk, and government contracts to name a few. The complexity of providing governance over these critical areas has drastically expanded as organizations extend the boundaries of their environment to areas outside of their direct control.

blue medora

Blue Medora ServiceNow Management Pack For VMware VRealize Operations

IT monitoring integration company Blue Medora recently introduced new ServiceNow capabilities in its True Visibility Suite for VMware vRealize Operations at VMworld US. The idea is to help enterprises looking for simpler as well as comprehensive insights into their IT environments from an application or business-centric context.

servicenow

How using ServiceNow can financially boost communication service providers

A commissioned Forrester TEI Study reveals the numbers behind good customer service Are you having difficulty achieving or even tracking your SLAs? Are your agents spending too much time on the phone answering routine questions? Does your organization have critical information scattered across multiple support platforms? If you’re nodding yes to any of these, you’re not alone.

servicenow

For the 6th...year in a row,...Gartner names ServiceNow an ITSM Magic Quadrant Leader

We’re delighted to be named as a Leader once again in the Gartner Magic Quadrant. That’s six consecutive years that we believe, Gartner and our customers have validated our efforts and success in transforming the employee experience with ServiceNow® IT Service Management (ITSM).

cookdown

Deleting ServiceNow Records via List Filter

When doing testing and development I frequently want to clean up all of the records between releases to give myself a fresh start. Using the list view is helpful, but can be slow if you have more than 100 or so records to delete. The below script is run via the Scripts – Background view to take the results of your list view and delete the records, logging if they are successfully deleted or not with each one.

servicenow

Your Work Life Just Became as Great as Real Life

ServiceNow (NYSE: NOW), the company that makes work, work better for people, today announced the general availability of the Now Platform® New York release, which extends new desktop and native mobile capabilities across the workplace at scale, enabling companies to make their employees’ lives at work as simple, easy and mobile-friendly as our real lives. The New York release of the Now Platform includes more than 650 new innovations across IT, employee and customer workflows.

servicenow

How ServiceNow is reinventing the financial close

Once a quarter, I used to do a vanishing act that any professional magician would envy.  Along with scores of accountants worldwide, I vanished into accounting’s month-end close cycle. That’s when we take all the work that's happened organization-wide during a month and prepare for quarter-end when we prepare financial statements for stockholders, SEC regulators and the management teams.

siemplify

Connecting the SOC to IT with Digital Workflows via ServiceNow

A common challenge security operations centers face is competing remediation and recovery actions fast. If the analyst has the authority to personally take action, this isn’t usually a problem. However, in many organizations, analysts don’t have unfettered power to make changes across the organization. Instead, analysts commonly submit a change request to the IT department to fulfill.