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The latest News and Information on IT Service Management, Service Desk and related technologies.

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Customer Service Management (Picking The Right Software)

Sep 20, 2021 By StartingPoint In StartingPoint

Customer service management can make or break the growth of your organization. If you're failing to deliver incredible customer experiences that prioritize clear communication, your organization is vulnerable to low customer retention rates. According to Gartner, more than two-thirds of businesses are now competing primarily on the basis of customer experience. This is up from only 36% in 2010. Customer experience is critical to your organization's future success. If you're delivering exceptional customer experiences that result in high levels of customer satisfaction, this will naturally drive up your customer retention rate. You can only deliver incredible experiences with the right customer service management tools in place.

codefresh

ServiceNow Integration

Sep 20, 2021 By Laurent Rochette In Codefresh

As some of you may already know, before joining Codefresh I was a Business Process Consultant (BPC) at ServiceNow for their DevOps application. So obviously on my to-do list from day 1 was to create an integration between Codefresh and ServiceNow. In case you’re not familiar with ServiceNow, they’re known for digitalizing enterprise processes and for their portfolio around IT Service Management. In their words, they “Make the world of work, work better for people”.

Improve MTTR by Using Machine Learning for Alerts

Sep 20, 2021 By Freshservice In Freshservice
Did you know Freshservice can help reduce noise by up to 50% using ML algorithms? Watch our video to learn how Freshservice uses machine learning to translate the swarm of signals from the monitoring tools into stories you can act upon fast. Join us to explore our latest ITOM features to break the silos in your processes. #letsTalkITOM
servicenow

ServiceNow: A Leader in Gartner Magic Quadrant for IT Risk Management for Second Year

Sep 20, 2021 By Vasant Balasubramanian In ServiceNow

ServiceNow is proud to be named a Leader, for the second consecutive year, in the Gartner 2021 Magic Quadrant for IT Risk Management (ITRM).1 We’re especially pleased that our ability to execute has been recognized with the highest rating of all vendors evaluated. Gartner also named ServiceNow a Leader in the August 2021 IT Vendor Risk Management Tools.

ivanti

Ivanti Delivers Zero-Day Compatibility and Key Feature Support for iOS and iPadOS 15

Sep 20, 2021 By Aruna Kureti In Ivanti

Here at Ivanti, we are excited about iOS 15 and iPadOS 15. I’m pleased to share that we offer zero-day compatibility and key feature support across the Ivanti product portfolio for the new features built into Apple’s updated OSs. iOS 15 and iPadOS 15 bring plenty of new things to see and experience with a combination of security, user experience, and performance.

startingpoint

Customer Service Management (Leveraging Software)

Sep 17, 2021 By StartingPoint In StartingPoint

Have you considered leveraging cloud-based software solutions to improve your customer service management? Workflow automation software can elevate customer experiences by improving response times. If you’re looking for a way to streamline communication between all parties, you need a centralized hub for project implementation and delivery. 58% of American consumers are prepared to switch companies because of poor customer service.

Decoding the power of enterprise AI - ManageEngine Insights Fireside Chat

Sep 17, 2021 By ManageEngine In ManageEngine
Artificial intelligence is becoming increasingly powerful and ubiquitous. This coupled with the rapid pace of AI adoption has many organizations scrambling to adopt some form of enterprise AI. However, many experts also believe that while AI adoption has accelerated in recent times, it may be moving too fast. In a bid not to get left behind, many organizations jump onto the AI bandwagon without fully understanding how it fits in with their organizational strategy. Many business leaders also believe that some level of control and regulations is required to ensure AI solutions achieve their full potential.
servicenow

Privacy Management: How to proactively manage risk and sustain compliance

Sep 16, 2021 By Vasant Balasubramanian In ServiceNow

“How can I manage privacy and risk of exposure of personal data from malicious attackers, or my own employees, while keeping pace with global evolving regulations?” For many organizations, this is a constant struggle made more daunting by the fact that data is siloed and processes are manual. Both remote workers and evolving infrastructure can represent opportunities for attackers. Because personal data is so precious, it’s most likely to be stolen or exposed during an attack.

servicenow

Now Platform Rome release delivers capabilities for hybrid work

Sep 16, 2021 By Jon Sigler In ServiceNow

The ways we live and work have fundamentally changed with remote working and hybrid work models becoming the norm. Digital transformation has taken on a new level of urgency to the point where its success or failure directly impacts an organization’s ability to prosper or even survive. More than ever, organizations need a single platform to enhance productivity, accelerate innovation, and engage their employees and customers, wherever they are.

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