Takeaways From ServiceNow’s Knowledge 2019

We had a great time in Las Vegas, attending ServiceNow’s Knowledge 2019 conference. We enjoyed everything the city has to offer, while also exploring the latest on IT workflow transformations. Though there are several valuable experiences to report on, I’ll cover just a few takeaways from Knowledge ‘19 and how it resonated with the OnPage team.


PagerDuty Helps ServiceNow Users Shift From Queued To Real-Time Digital Operations

PagerDuty is excited to participate in ServiceNow’s Knowledge19 event in Las Vegas this week. As a ServiceNow Gold Technology Partner, this is an event our team looks forward to all year because it gives us a chance to connect with many of our shared customers who depend on ServiceNow for critical parts of their operations. This year is even more exciting for us since we’re launching the newest version of our ServiceNow integration for HybridOps teams.

Automating Scheduled Down Time with the ServiceNow CMDB Integration

Managing CIs has become ubiquitous in the CMDB Sync landscape, but taking that connection between further and providing deeper functionality was planned from the start. This video demonstrates as recently released Update Set that combines the Change Management feature of ServiceNow with LogicMonitor’s ability to set Scheduled Down Time on Devices and Instances.

LogicMonitor CMDB Integration: Have it Your Way

We all want better results with less effort. Automation increases reliability and improves quality. These truths mean that every software company out there is trying to accomplish a similar end result for their customers. But let's face it - no single company is going to get there alone, it's too big a job for just one tool. Your best option is to use the best tools for their specific feature sets... but make sure they play well together, in order to get the results you want.


Transforming IT operations: A conversation with Chanda Dani

ServiceNow’s approach to AIOps helps IT fix system issues faster than ever before. Whether it’s cyberattacks, software failures, or natural disasters triggering IT issues, the end result is always the same—a huge expense. The average cost of IT downtime runs as high as $5,600 per minute, according to Gartner. The hit to a business’s reputation can be just as damaging.


What is ITSM in the Future?

ITSM (IT Service Management) has gone through several stages of evolution over the years. With the changing dynamics of the software delivery process and higher customer expectations, ITSM has undergone a paradigm shift in its implementation and execution. In various types of working environments, ITSM frameworks are giving way to a DevOps culture – continuously improving on processes and tightening the relationship between software developers and IT operations teams.