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The latest News and Information on IT Service Management, Service Desk and related technologies.

motadata

What Is Cloud Networking? Types, Benefits and How to Monitor It

Nov 2, 2026 By Ramya Shah In Motadata
Think about Outlook, Salesforce or the shared drive your staff open each morning, and at least one of them probably runs in AWS, Azure or Google Cloud. That puts a good share of your traffic on a cloud network nobody on your team has ever seen. You still own a lot of that path (the VPN link, the route tables, the security groups), and it breaks in ways an office network doesn't.
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motadata

Network Diagram Examples: 8 Types and How to Draw Them

Nov 2, 2026 By Ramya Shah In Motadata
Most network diagrams we come across land in one of two piles: the one drawn for an audit years ago and never opened since, and the one so crowded that finding the firewall takes squinting. The network diagram examples below sit between those piles, 8 diagrams IT teams actually use, sorted into physical, logical, and cloud or WAN. For the full build process behind one map, see our guide to the network topology diagram.
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Alloy Software

IT Operations Management Software: How to Choose the Right Solution

Nov 2, 2026 By Daria Golomazova In Alloy Software
A monitoring dashboard can tell you a server is down. It may not tell you which services depend on it, what changed before the failure, or who should take the next step. Those gaps between systems, people, and processes are often what makes day-to-day IT operations difficult to manage. IT operations management software can help close those gaps, but the label covers very different kinds of products.
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almaden ai

Collective IQ: DEX Made Simple, Fast, Without Dedicated Specialists

Oct 30, 2026 By Almaden AI In Almaden AI
There is plenty of talk about the value of Digital Employee Experience (DEX). But how can you use it a typical day? Do organizations need a DEX specialist? And what about AI - must you master the art of prompting? During a casual conversation on the road to HDI Support World in Las Vegas, Dave Wagner (Almaden executive) and Bob Kruger (Chief Product Officer) answered these questions directly. Below are their key insights, preserved exactly as they shared them.
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motadata

VoIP Monitoring: Metrics, Tools and How to Fix Poor Call Quality

Oct 30, 2026 By Ramya Shah In Motadata
With VoIP monitoring, you hear about a bad call before anyone opens a ticket. Voice handles trouble worse than most traffic on your network. When a file download drops packets, it just asks for them again. A live call has no time for that. A 2% burst of packet loss, which a download wouldn't notice, is enough for everyone on the call to hear a gap. Most of those problems start on the network path, which you can measure and fix.
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motadata

What Does a Network Administrator Do? Skills and Faster Fixes with Network Observability

Oct 30, 2026 By Poonam Lalani In Motadata
When a branch office can’t reach the ERP system and customer calls start dropping, who gets the call? It’s almost always the network administrator. What that person does the rest of the week is less clear, and a CIO, a CFO and the admin themselves would probably each describe it differently. Part of the reason is how much the network has grown. Ten years ago it was mostly switches, cables and one building.
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nexthink

PHP2Shell Exposed a Bigger Problem. Is Your IT Team Ready for the Next Threat?

Oct 30, 2026 By Vedant Sampath Chief Technology Officer In Nexthink
A critical security vulnerability can put an entire business at risk before IT teams have even established where the problem lies. For CIOs, that means needing immediate answers about which systems are exposed, how essential business services could be affected and how quickly their teams can get ahead of the threat. That was the challenge facing organizations on October 21, when two critical PHP vulnerabilities, CVE-2026-109618 and CVE-2026-109619, emerged.
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motadata

Network Optimization Guide With 10 Top Ways to Cut Slowdowns and Downtime

Oct 29, 2026 By Poonam Lalani In Motadata
Why does everything crawl at peak hour, even though every switch looks fine? Calls break up and file copies stall. Then the tickets arrive, each one some version of "the network is slow." It's rarely one broken device. A WAN link maxes out for an hour with voice packets queued behind a backup job. Last week's config change hasn't been linked to any of it yet. Network optimization sorts this out one measured step at a time, starting with performance monitoring.
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InvGate

Purchase Order Tracking For IT Hardware: From PO to Asset Record

Oct 29, 2026 By Ignacio Graglia In InvGate
Purchase order tracking is the practice of following each purchase order (PO) from the moment it's issued until the goods are delivered, invoiced and the order is closed. Procurement, finance and IT teams use it to know what was ordered, what arrived and what is still pending. In IT, the trail runs one step further: every laptop, monitor or server on the order ends up as a device with a serial number that someone has to register in the inventory.
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