Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. With the rising concern over cybersecurity in remote work, this week we explore the concept of the Zero Trust model in cybersecurity.

According to McAfee, Adaptive Threat Protection (ATP) is an endpoint security’s optional module that analyzes organizational content and decides action based on file rules, reputation, and reputation thresholds. According to another source, the ATP is a security model that monitors threats, improves cybersecurity risks changes, and evolves to meet the need for security systems that are integrated with IT for continuous deployment, as well as in hybrid environments and the virtual cloud.

According to the Zendesk Benchmark, it takes an average of 24.2 hours to provide the first response to an internal support ticket. And internal support teams receive around 492 tickets per month. This means that help desk agents in internal support teams have to spend approximately a whopping 11906.4 hours to solve tickets per month which leads to attrition. Moreover, the cost of manually handling a help desk ticket is $22.

In the second part of our "SLOs for AWS-based infrastructure" blog , Gigi Sayfan dives deeper into understanding the landscape of AWS compute by using the lens of Kubernetes to compare and contrast & covers in detail setting of SLOs for ECS, EKS, Fargate, and Lambda based services.

If you’ve been following the U.K. healthcare landscape, you would know that the country has been considering replacing pagers for the longest time. This may soon materialize, partly accelerated by the challenges that doctors are facing during the COVID-19 pandemic. The pager replacement initiative not only signifies a pivotal shift from the aging infrastructure, but it also indicates how pagers have failed to thrive in today’s unprecedented times.

As the saying goes, teamwork makes the dreamwork. Building an effective and successful team takes time, and it’s even harder in the case of distributed, remote teams. How can you run effectively a team of persons without, well, meeting in person? With the rise of remote work worldwide, many teams have found themselves juggling projects, deadlines, and goals while spread all over the country, or even all over the world. When the team works like a well-oiled clock, they can achieve big things.

Previously Netskope Threat Labs published a blog post about a Lnkr ad injector campaign launched using Google Chrome extensions. As Figure 1 illustrates, the number of Lnkr infections spiked dramatically in November 2019 and again in the spring of 2020, when Brian Krebs uncovered information about the source of the infected Chrome extensions. .

Over time, our customers have adopted and used our tool for detecting anomalies or discovering opportunities. We understand that the journey does not stop there. We still have to find the root cause of the incidents. To help our customers in their endeavor to investigate and reach closure, we now introduce Smart Insights on detected anomalies.

The easiest way to get started with Icinga is a single-node installation. If you are new to the Icinga world, here you have a kickstart for installing Icinga 2, Icinga Web 2 and Icinga Director on CentOS 7. With these steps you will have a ready Icinga environment for monitoring your infrastructure.

How a support agent is introduced to a new role and how they’re coached until they can get up to speed plays a huge role in their performance throughout their career. In fact, organizations with a strong training and onboarding process improve new hire retention by 82% and productivity by over 70%1. So, it’s vital that you train and onboard your agents well, especially in a remote work environment.