Reflecting the importance of providing excellent self-service to manage rapid growth and satisfy customers, you might want to launch tier 0. What is tier 0? It’s the self-service tier; the support available to customers that does not require directly interacting with a customer advocate.
There are college degrees in computer science and software engineering that feature various different programming languages and methodologies. Looking further, there are technical architecture courses and many extended forms of tuition designed to school us in every aspect of technology you can think of.
There are two things many support teams struggle with when it comes to knowledge management: knowing exactly what their customers need help with, and how they can keep their help content fresh. Though it’s tough for them, it’s even tougher for customers.
There used to be a panicked feeling that would set in when we’d have any sort of outage or issue in Basecamp past — that stomach-dropping, heart-palpitating, sweaty-palmed feeling. But on November 8th when I awoke to a 6am text spelling out Basecamp’s downtime, I wasn’t worried.
We released Zulip Server 1.9.1 today. This is a bug fix release, containing a few dozen cherry-picked changes since 1.9.0.
If a paperless future is on your enterprise’s digital roadmap, the new integration between MOXIS and Egnyte will be music to your ears. That’s right, today we are excited to announce a new eSignature integration for Egnyte Connect – MOXIS QuickSign.
Look to the skies, or just our Apps Marketplace, to learn about all the great new integrations.
When a leader asks “what’s the project status?” it can lead to anxiety and wasted time. Program leads and teammates might not have one place to get the real answer. And even when they do finally collect all of the project statuses, the information is quickly outdated.