Collaboration

Tasktop

Tasktop gives you the ability to see through the black box of software delivery, align IT with business needs and accelerate time to market.

The Buyer's Guide for Value Stream Management and Flow Metrics

Why value stream management? Setting the bar: some general considerations Getting ROI: seven must-have features Where to get additional help In this guide, you will learn how to select the right value stream management solution for your software delivery organization so you can improve velocity and time-to-market: Get the white paper!

Measuring Your SAFe Transformation with Flow Metrics

If your organization has invested in SAFe® to generate more business value through software, you should be able to clearly see that you're delivering more value every Program Increment (PI) for the business in some way and responding to customer demands faster. If you're not seeing the results you were expecting and you can't quantify the impact of SAFe (or any other IT investments) through existing solutions, The Flow Framework® can help you ensure your moving in the right direction, providing you with real-time insights into the relationship between technology delivery and business outcomes.
chanty

5 Tips to Encourage Effective Teamwork While Remote

As the saying goes, teamwork makes the dreamwork. Building an effective and successful team takes time, and it’s even harder in the case of distributed, remote teams. How can you run effectively a team of persons without, well, meeting in person? With the rise of remote work worldwide, many teams have found themselves juggling projects, deadlines, and goals while spread all over the country, or even all over the world. When the team works like a well-oiled clock, they can achieve big things.

freshworks

How Do Chatbots Help With Training Customer Service Teams Remotely

How a support agent is introduced to a new role and how they’re coached until they can get up to speed plays a huge role in their performance throughout their career. In fact, organizations with a strong training and onboarding process improve new hire retention by 82% and productivity by over 70%1. So, it’s vital that you train and onboard your agents well, especially in a remote work environment.

workativ

Step-by-step guide: How to set up a Zendesk chatbot with Workativ Assistant

According to the Zendesk Benchmark, it takes an average of 24.2 hours to provide the first response to an internal support ticket. And internal support teams receive around 492 tickets per month. This means that help desk agents in internal support teams have to spend approximately a whopping 11906.4 hours to solve tickets per month which leads to attrition. Moreover, the cost of manually handling a help desk ticket is $22.

teamsupport

Part 2: Ouch! Solve the pain caused by your current B2B customer support system.

The right B2B customer support software means never having to say goodbye. In our first blog post in this four-part series we introduced the top pain points reported by B2B customer support professionals and how the right B2B customer support software will help you solve for all of them, starting with using a B2B help desk ticketing system instead of your inbox to resolve issues in a more timely, efficient manner.

freshworks

What is Email Tracking and How to Use it for Customer Service

People barely consider email tracking to be a new thing these days. Salespeople and marketers have been using it for the last 15 to 20 years to engage with leads in a better manner and develop an email marketing strategy that actually delivers! Some of you might be wondering – what exactly is email tracking? And is there a hidden opportunity to use email tracking to provide better customer service? Keep reading to find out.