Accelerating Thames Water’s IT Flow

I once came across a quote by Tim Huval, CHRO of Humana, on how ‘a good employee experience is one where each employee feels that they can fully be themselves, freely contributing their talents, bright ideas and energy, to support the organisation’s mission and success’. This quote echoes with what we are striving to achieve for our own employees at Thames Water. We want to create amazing experiences for our workforce and our 15 million customers and inspire them to become our lifelong advocates.


What does customer service mean?

Defining good customer service can seem to be a bit of a moving target, especially in this era of ever-increasing customer expectations. But the forward-thinking companies leading the charge in this new reality—such as Zendesk strategic partners Guru, Lessonly, and Stella Connect—are keenly aware that it’s their customers who get to make that determination, not them.

time doctor

Does Remote Work in Software Development Lead to Better Productivity?

Remote work is more popular than ever. Software developers often work with clients around the world, while at the same time, a growing number of large companies are embracing remote work. Countless studies show that remote workers are more productive. Not only that, but companies that allow remote working – whether that is only some of the time or going ‘all in’ on the idea, are saving a fortune in real estate.

time doctor

15 Virtual Team Building Activities To Level-Up Your Remote Team

Looking to strengthen your remote team? Seeking better team collaboration? Virtual team building is a fantastic and easy way to boost team productivity, communication, trust and cohesion. Look: Remote work is great. It allows for flexibility, diversity of ideas and qualifications, and more efficient time use. But what about the emotional connection that employees of co-located companies form over water-cooler chats and smoking breaks?


CreatorCon Challenge finalists ready to disrupt the digital age

They built it and showed it. Now it’s time to show it again – this time for money – on the big stage at Knowledge 2019. Buckle up finalists, it’s about to get real! We challenged entrepreneurs to unleash innovation on the Now Platform back in October – to take the platform into new workflows in white spaces where ServiceNow isn’t, to think strategically about how to leverage the platform for what it does best – creating digital workflows that unlock productivity and delivering great experiences.