Building a successful business case for customer experience (CX)

Too many customer experience initiatives don’t even get their business case approved. Why is that? Usually because the business case is just weak. It lacks a clear focus on measurable deliverables that will have a positive financial impact on the business. To make the board invest in your CX business case you must show how the initiative will do one, two, or all of the following.


4 Ways To Balance Under And Over-Communication As A Remote Work Manager

As employees around the world settle into the nuances of remote and hybrid work models, companies are starting to plan for the next era of distributed communication and collaboration. How do you offer structure and independence at the same time? How do you open up offices for some employees who are craving the space while still supporting employees who are working from home?

time doctor

The 8 Essential Entrepreneurial Skills You Need to Run an All-Remote Business

Throughout 2020, businesses scrambled to find ways to adapt their operations to accommodate all-remote workforces. For the most part, their efforts paid off. Studies have subsequently shown that the abrupt shift had a negligible effect on productivity. That new reality has changed the dynamics in the business world surrounding remote work. As a result, it’s beginning to look like some of the pandemic-driven changes will become permanent.


Synchronize Jira to Teamwork with our latest integration, SoftSync!

Complete and up-to-date visibility of tasks and processes is key, especially when it comes to driving seamless collaboration across multiple teams and projects. However, ensuring that your team achieves a high level of synchronicity manually can be a tall order, even for the most seasoned of project managers. Our latest integration is taking the manual work out of bridging the gap between siloes by syncing Teamwork with Jira, offering a real-time view of all of your processes and activities.


Part 2: Three Ways to Achieve Success for Your Customers...and Your Bottom Line

In Part 1 of this blog series we introduced the new imperative for customer support and customer success—achieving success for your customers…and for your bottom line. The first way to do so is to ensure product adoption and use. The second way is to use B2B customer support tools to proactively strengthen your customer relationships and reduce churn. That’s what we explore in Part 2. Reduce Churn and Prove Value Overall support demand grew by 10.6% in 2020.


Labor Productivity Calculator: How to Measure Employee Performance

Productivity isn’t everything, but in the long run it is almost everything. A country’s ability to improve its standard of living over time depends almost entirely on its ability to raise its output per worker. Paul Krugman, The Age of Diminishing Expectations There are different definitions when it comes to productivity. Wikipedia would say that “productivity describes various measures of the efficiency of production”.


Clinical Trial Diversity and Accessibility: Managing the Data Demands

As the pharmaceutical industry seeks to improve health outcomes globally, a critical area of investment is increasing participant diversity. We know that gender, age, and race have profound effects on the way pharmaceuticals are metabolized. That is why the FDA has been encouraging diversity in clinical trials for years, although without mandate nor incentive. The burden has largely fallen on industry groups to work out the how.


How a Construction Company Grew Their Business with Scoro

The 2020 global pandemic challenged businesses across the globe. However, some companies still found a way to continue growth regardless of the challenges. We’re happy that one of our customers could take their work management to a new level with the help of Scoro. Laguna Pools is an Australian construction company that builds innovative, high-quality concrete pools.