Latest Publications

Evolution of Mass Notification into Critical Event Management

According to the 2020-21 MIM Annual report, 73% of respondents felt their companies did not invest enough into Major Incident management. While your organization likely has a stand-alone mass notification tool, it is often no longer enough to handle a critical event in the most effective way. This is where a Critical Event Management platform comes in.

Enterprise Resilience During a Severe Weather Crisis

Since 2019, there has been a 40% increase in weather-related events causing a staggering $80B in insured losses according to Allianz Risk Barometer. As the world emerges from a global pandemic, more and more business leaders are no longer just preparing for 'one big disaster,' but rather preparing their companies to be agile against several severe weather threats.

Digital Transformation Secrets: Balancing Innovation and Uptime

Providing a superior digital customer experience is a critical component of business success for technology and digital service providers. But an enjoyable, effective, and reliable customer experience demands new IT architectures and places new expectations on the way SREs, development teams, ITOps, executives, and other previously siloed groups work together. And at what costs? To understand, we asked over 300 DevOps, ITOps and business leaders for perspectives.

Learn where you rank and how it affects digital service resilience

We evaluated where enterprises are positioned in the Incident Management Spectrum and in their journey to digital service resilience and found that incident management needs its own transformation. In the report, you'll learn which approach to incident management is the best for meeting today's business imperatives.

The Value of Digital Transformation in Financial Institutions

According to a 2020 survey done by Boston Consulting Group, 75% of executives regard digital transformation as an urgent priority in light of the recent COVID-19 crisis and 65% said that they were considering increasing their investment to that end. Standardized and automated threat detection and IT incident response across siloed operational risk groups is required to have the agility, reliability, and efficiency to establish organizational resiliency in financial institutions.

Time For Change: Managing A Successful Future Of Work

A successful return-to-work strategy involves transparency, flexibility, responsiveness, and support of employee wellness. Leaders at every level of an organization must recognize and communicate with distressed employees and respond to signs of trouble. This not only fosters a positive workplace for the employee to return to but has impacting effects on business itself. Higher retention rates and lower levels of stress often equate to highly productive business operations.