How Are Customer Service Chatbots Revolutionizing Support

Much like every other aspect of virtually running a business, technology has drastically changed customer service. There are constantly new channels for customers to reach out to businesses. An important addition to this growing list of channels is a customer service chatbot. In this blog, we talk about everything you need to know about a customer service chatbot.


4 Types of Chatbots and their Role in Customer Experience

If businesses were previously skeptical about the potential of chatbots in customer service, there is no longer any question about it. The pandemic has pushed businesses to mainstream AI and different types of chatbots for varied objectives. With evasive measures such as cost cuts, chatbots have not just helped businesses stay afloat but also garner the goodwill of customers and ROI.


Do chatbots and voice assistants make mobile shopping more expansive?

E-commerce is on a steep rise with 95% of purchases expected to be made online by 2040, and mobile shopping responsible for a 500bn average year-on-year growth since 2017. AI-enabled agents can differentiate your mobile strategy while elevating your conversion rates and the customer journey.


20 Fascinating Chatbot Applications From Six Key Industries

What’s common between the customer service offered by a hotel, a retailer, and a bank these days? Chatbots! Chatbots today are being deployed across industries to assist customers (customer service), or engage with customers (sales and marketing), or do both. However, there are a few chatbot applications that are unique to each industry. In this blog, we explore the different applications of chatbots in six key industries, along with real-life examples.

ServiceDesk Plus Chatbot

Enhance your ServiceDesk Plus experience with Slack or Microsoft Teams chatbot and workflow automation, from Workativ. For ServiceDesk Plus users and organizations using Slack or Microsoft Teams, Workativ enables you to deliver an AI-powered contextual chatbot with workflow automation, to enable 24/7 conversational self-service for your employee support. 

Virtual assistants vs Chatbots: What's the Difference & How to Choose the Right One?

In the world of AI – chatbots, and virtual assistants are two popular words that are used interchangeably too often even though they mean two different things. Sometimes, you might even hear the term ‘virtual assistant chatbot’ being used in place of a chatbot or a virtual assistant. In this blog, we take a look at the differences between a chatbot, a virtual assistant, and a virtual assistant chatbot, and give you some guidelines on which solution to use, and when.


10 Ways to Use AI Chatbots for Internal IT and HR Support - Workativ

AI chatbots aren’t just for customers. They can provide useful support throughout a business, including your help desk. Help desks are the hub of your support. The help desk team not only supports your customers but also manages internal IT and HR support. They’re busy handling tickets, maintaining office network infrastructure, speaking to customers, and dealing with all manner of technical difficulties your departments could find themselves facing.