Offsite meetings can be great for getting things done. Being out of the office can clear the cobwebs, break down barriers, and lead to real breakthroughs.
Announcing the following integrations: BMC Remedy OnDemand
IT Ops and DevOps teams in every organization are capable of focusing on revenue-generating initiatives and projects. Unfortunately they’re held back by constant fire-fighting…which means they are reduced to supporting just the current state and existing/legacy applications and services.
The transition to Agile development and continuous deployment has resulted in the DevOps movement to break down organizational walls. While there are many benefits to this approach, some best practices of traditional IT Service Management (ITSM) have been lost in the transition.
IT operations teams have some of the most stressful jobs in IT. Keeping data centers online, servers running, enterprise systems functioning, and applications performing — all while responding to incidents and requests is hard work.
On-call compensation models may vary based on local laws, company culture, and management practices. Some common compensation models include: 1 - Incentivized on-call, 2 - Paid for scheduled overtime, 3 - Paid for total time spent resolving issues
When an incident occurs, do you shudder when either you or your team proceed to open multiple browser tabs for each of your monitoring tools? This is the picture painted by the “swivel-chair” effect, context-switching between tools to gather information needed to determine a path of resolution.