Launch Your ITSM Transformation with Automation & AIOps

In this Spotlight Session from Cherwell CLEAR 2020, Resolve VP of Global Sales Engineering Rob Kelsall explores how AIOps and automation can transform your entire incident management process by reducing alarm noise, correlating events, and automating resolution procedures without any human intervention.

3 Ways How Live Call Routing Increases Care Team Efficiency

Hospitals require a solution to streamline after-hours communication between patients and medical professionals. Exceptional after-hours care helps enhance the patient experience in critical situations. In this blog, we’ll discuss the importance of dedicated lines and after-hour live calls.


KubeCon North America 2020 Wrapup

KubeCon + CloudNativeCon North America 2020 Virtual (say that five times fast) was held online, November 18th to 20th. It was the second virtual KubeCon, due to the Coronavirus pandemic. I had a lot of fun attending and saw a lot of great talks. If you weren’t able to participate in real-time, the CNCF will post the talks soon to its YouTube channel.


AlertOps Automates Ticket Lifecycle with ConnectWise Manage Integration

Chicago, Illinois — November 23, 2020 — AlertOps has integrated its major incident management platform with the ConnectWise Manage professional services automation (PSA) software. The integration empowers end-users to forward ConnectWise Manage tickets to AlertOps as alerts and increase visibility across the ticket lifecycle. With the integration, users can automatically create an alert in AlertOps and a ticket in ConnectWise Manage at the same time.


Data World Highlights: T-Mobile Netherlands, Anodot Discuss the Future of Network Monitoring

During the Data World event, Erwin Halmans, Project Manager of Data-Driven Network Operations & Assurance at T-Mobile Netherlands, Shounit Lax-Swisa, CEO of Company Booster, and Anodot Chief Data Scientist and Co-Founder Ira Cohen got together to discuss the future of network monitoring.

OpsRamp Discovery and Monitoring 2020

In this video, we will show you how the OpsRamp #Fall2020 release simplifies the discovery and monitoring of #cloud and #cloudnative resources. Learn how OpsRamp’s new onboarding wizard can get you up and running in as little as four steps, and how the new curated dashboards save time so that you can see your infrastructure health in one place quickly, with a modern look and feel.

Highlight Critical Security Attacks with's New Alerts Correlation

The ever-evolving cloud-native landscape creates constantly changing attack surfaces. As a result, teams implement a whole suite of security tools to identify large varieties of vulnerabilities and attacks, as well as monitor more logs than ever to find malicious activity. But monitoring so much information can cause a barrage of notifications and alerts. Even if you’re identifying real security threats, it can be impossible to know where to start and where to focus.


What's New: Change Impact Mapping, Visibility, and On-Call Improvements

We’re excited to announce a new set of product updates and enhancements to the PagerDuty platform! Our latest release expands Change Impact Mapping integrations and experiences, gives access to the Visibility dashboard for Business plans, improves on-call processes and analytics, and advances incident response automation so teams can work more efficiently during the moments that matter.