Tech Talk: Agentless Monitoring and Custom Monitors

In addition to Agent-Based Custom Monitors, OpsRamp supports agentless infrastructure monitoring to allow our customers to track the health and performance of network, storage, and virtual resources as well as platform as a service (PaaS) cloud resources. In this interactive session we'll dive into why this is more important than ever as organizations adopt remote work strategies and prioritize digital transformation initiatives.

Why Your Online Business Needs SMS Messaging in 2020

2020 might be the year that we get mainstream adoption of folding cell phones and 5G connectivity, but some things don't change, and SMS usage appears to be one of them. This reliable technology is still widely used by businesses, professionals, and consumers on a daily basis, even as social media dominates our lives. SMS messaging is just convenient and quick.


How SRE's can Embrace Resilience During Crises

Blameless recently had the privilege of hosting SRE leaders Liz Fong-Jones, Dave Rensin, and Alex Hidalgo to discuss how SREs can embrace resilience during pandemic, and how the principles of SRE intersect with global trends. The transcript below has been lightly edited, and if you’re interested in watching the full panel, you can do so here.


Our new Incident Management Experience: The Panopta Incident Hub

As a monitoring platform built by systems engineers, for systems engineers, we wanted to create an incident management experience that brings together all of the important tools that systems engineers use on a daily basis. From alert to resolution, the Panopta Incident Hub offers efficient, streamlined solutions for incident management tasks and simplifies collaboration among team members.


Q&A with Alex Hidalgo on SLOs

Alex Hidalgo is a Site Reliability Engineer at Squarespace, and he’s currently writing a book called Implementing Service Level Objectives for O’Reilly Media. The first three chapters of the book are available now through O’Reilly’s early access program. I had a chance to read those chapters and ask Alex some questions about service level objectives and reliability. Thanks, Alex, for sharing your knowledge.


How AI Helps IT Ops Pros Work Remotely

While the COVID-19 pandemic reshapes work processes, digitalization is allowing businesses to adjust to the fluid situation. The deployment of AI in IT operations is a good case study of this. Human beings’ social dimension needs cultivation. Otherwise, people become unhappy and perform ineffectively. Beyond that, many tasks require social interaction to be executed successfully, including in IT operations.

Coronavirus: From the Office to Working From Home

Coronavirus (COVID-19) is greatly impacting the lives of organizations, employees and stakeholders. With the outbreak’s rising impact, more employees are migrating to remote, work-from-home practices as means of achieving “social distancing.” However, inevitable challenges are emerging with remote workdays. Obstacles include, but aren’t limited to, employee isolation, diminished productivity and poor team communication or collaboration.