Operations | Monitoring | ITSM | DevOps | Cloud

DEM

What's your DEM missing when all you have are native Microsoft tools?

If you want performance snapshots for the endpoints that access your organization’s Microsoft 365 and Teams solutions, Microsoft provides a good array of tools to do the job, including Call Quality Dashboard, Teams Admin, Teams Room Pro Dashboard and Service Health. But what happens at those endpoints is only a small part of your users’ digital experience. And managing that digital experience is an increasingly big accountability for most IT departments. So what are the gaps?

Monitoring in the Age of the Internet: DEM, IPM, and APM-What You Need to Know

Gartner recently published the first ever Magic Quadrant for Digital Experience Monitoring (DEM). This landmark report raises important questions about what DEM is and why we need a new category now. It also prompts discussions about how DEM, Internet Performance Monitoring (IPM), and Application Performance Monitoring (APM) relate to each other and what roles they play in modern monitoring strategies.
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How MSPs Provide SaaS, UCaaS, and Network Monitoring

With the reliance on cloud computing continuously surging, Managed Service Providers (MSPs) are required to deliver a wider range of support services. Efficiently managing Unified Communications as a Service (UCaaS) and Software as a Service (SaaS) has become increasingly difficult but more important. To meet and exceed their clients' demands, who depend heavily on these cloud solutions, MSPs need robust Digital Experience Monitoring (DEM) tools. These tools are essential for identifying application performance issues, maintaining service quality, and ensuring an optimized end-user experience.
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Understanding Network Traffic Flow and Segment Analysis

With every webpage loaded, email sent, or video streamed, network traffic takes a complex journey across multiple infrastructure nodes. From the device to the destination, data packets travel across various gateways, networks, through routers, switches, and service providers along the way. Understanding the network traffic paths and segments along the journey reveals much about performance, latency, congestion, and possibly even bottlenecks. In this article, we'll delve into the interconnected, intricate routes, network traffic takes.

Four Practical Ways to Grow Your Microsoft DEM Business

Our previous blog explained why enterprises need help managing Microsoft 365 and Microsoft Teams. If you can step in with a digital experience management (DEM) offer, you can create opportunities to expand into new markets, establish recurring revenue streams, cement customer loyalty and improve your margins. The challenge is that every enterprise is going to have its own specific pain points.

Reflecting on Site24x7's digital experience monitoring for the year 2024!

Last year, we made significant progress at Site24x7. We focused on delivering new features and updates to improve your monitoring experience. Our releases and enhancements this year were more focused towards including more metrics, widening your visibility into the performance of your resources, and ensuring that you're not missing out on even the minutest data. We hope you've found these improvements valuable.
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Why Your Desktop-as-a-Service (DaaS) Is Causing More Support Tickets

As organizations continue to embrace digital transformation, Desktop-as-a-Service (DaaS) has become a popular solution for delivering virtual desktop environments to employees. With the flexibility, scalability, and security Virtual Desktop Infrastructure (VDI) offers, DaaS has the potential to streamline operations and boost productivity. However, this technology is not without its challenges, particularly when it comes to managing and monitoring end-user digital experience or DEX/DEM.

Datadog named a Leader in first ever 2024 Gartner Magic Quadrant for Digital Experience Monitoring

We are thrilled to announce that Datadog has been named a Leader in the first ever 2024 Gartner Magic Quadrant for Digital Experience Monitoring. Datadog was positioned the highest in its Ability to Execute. We believe this placement reflects our commitment to being an end-to-end observability platform that brings together all signals from across your tech stack into a unified ecosystem.

What is Digital Experience Monitoring?

Digital experience monitoring (DEM) is the evolution of application performance monitoring (APM) and end user experience monitoring (EUEM) into a comprehensive tool that analyzes the efficacy of an enterprise’s applications and services. Essentially, DEM combines these functions and goes beyond both — all to ensure consistency across the customer experience.