DEM

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5 Stars on Gartner for Microsoft 365 Digital Experience Monitoring

IT executives, operators, and administrators can quickly assess end-user availability and performance experience based on Microsoft 365 services’ critical data from end-to-end monitoring. This eases their day-to-day tasks by reliable reporting data, troubleshooting information, and end user experience for their Microsoft 365 services.

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AWS Outage Ahead of Black Friday

Catchpoint detected an AWS outage earlier today, 25th November 2020. Enterprises that had their applications or services running on AWS US East 1 were impacted. Even some of the AWS products were impacted by the outage. We noticed Amazon services such as Athena slowing down at 5AM PST followed by intermittent HTTP 500 errors that started around 5:15AM PST. However, by 5:30AM PST, the fallout from the outage was evident.

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Why Performance Monitoring for Salesforce is Essential

Today we bring you the latest installment in our series of Employee Experience (EX) related eBooks, focused on how Catchpoint can help you guarantee optimal digital experience for your employees. In our last eBook, we looked at how you can best utilize digital experience monitoring for G Suite. In the latest edition, we demonstrate how you can use performance monitoring to ensure the optimal end-user experience for Salesforce.

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Rethinking Employee Experience in the Remote Era: Recommended Reading, Listening and Viewing

Looking back to our virtual event last week, Remote CTRL, we decided to round up some of the best literature out there around employee experience and technology. As workforces around the US and the globe continue to adapt to remote working and SaaS usage keeps on rising, we wanted to know more about how I.T. teams are managing digital employee experience (DEX) and gain insight from some of the leaders in the field.

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Device Upgrades for Work-From-Everywhere Employees Can Save an Hour a Day

As the global pandemic drags on, it has become increasingly clear that companies are planning the next normal of the future of work with a much longer-term view. They have moved from serially extending temporary work-from-home (WFH) arrangements to establishing permanent policies. In the next normal, WFH is being replaced by WFE – work-from-everywhere. During last month’s DXNow customer event, Aternity surveyed over 100 business leaders on their return-to-office plans.

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Our Customer's Take on Why Catchpoint Leads the way - Gartner Peer Insights 2020

Gartner Peer Insights evaluates peer review and ratings for software and service providers. The reviews offer valuable insights for decision-makers and plays a key role in the IT buying process. Catchpoint was picked as a Gartner Peer Insights 2020 Customers’ Choice in the Network Performance Monitoring & Diagnostics (NPMD) category. Network performance monitoring and diagnostic (NPMD) tools aid in understanding network health, performance, and how it behaves in different scenarios.

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50 Best Customer Experience Management Software Solutions

Discovering powerful insights buried deep in user interaction data, getting said data in the first place and acting on your findings are all key elements of the customer experience management process. By focusing on the customer experience, businesses can effectively build brand loyalty and advocacy while improving their core products and services in the process. However, to do so, you need to know just what customer experience is all about.

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Digital Experience Monitoring provides visibility from the end-user's perspective.

Digital Experience Monitoring (DEM) provides insight into the quality of an end user’s experience with your applications and services. Whether your end users are customers or employees, ensuring that you have visibility on your products and services from your end-user’s perspective is essential.

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What is Online Customer Experience Management?

Customer experience management (CEM) describes a company’s efforts to monitor and oversee all interactions with their customers as they occur and the process for implementing strategies and changes to ensure that every interaction leaves customers satisfied. When these interactions are interpreted as a whole and integrated into each customer’s journey, they can be acted upon to improve customer satisfaction and boost business performance.