Operations | Monitoring | ITSM | DevOps | Cloud

Building with AI: Our Approach to Responsible Agentic Development in Open Source

The tech world has been building up towards the shift to a fully agentic development life cycle for a few years now. AI is changing how software gets built. Across the Puppet ecosystem, we’re seeing a shift toward more agentic engineering workflows. AI helps generate code, shape documentation, and accelerate how Puppet modules evolve.

Can a T-Shirt Fool AI? Why AI Guardrails Matter for IT | Zero Ticket Minute

Can AI be influenced by something as simple as a T-shirt? New research suggests irrelevant context can affect how some AI models respond. In this Zero Ticket Minute, Ian explains why AI guardrails matter and what IT leaders should consider as they adopt agentic AI and autonomous operations.

Dynamic MCP Server Demo | Connect Claude to Enterprise Automation in Minutes

See how the new Dynamic MCP Server in Resolve Actions Pro 8.1 lets AI assistants like Claude discover and execute approved Resolve runbooks through the Model Context Protocol (MCP). Watch enterprise automation happen in real time with secure, auditable execution.

From Documentation to Discipline: Enforcing Audit-Ready Governance Across All Infrastructure

Is your organization truly audit-ready or just preparing when auditors arrive? In this webinar, Puppet's Robin Tatam and Betadots CEO Martin Alfke share practical strategies for building audit-ready operations through automation, traceability, and accountability. Learn how to reduce audit friction, strengthen compliance, improve governance, and maintain control across rapidly changing infrastructure.

How to Test IT Workflows for Enterprise Workflow Automation

Enterprise workflow automation can deliver faster resolution and ultimately more time back for IT teams. But not every workflow is ready to automate on day one, is it? This is where many automation programs stumble. Teams often start with signals like the most visible problem or the workflow that creates the most frustration. These are useful signals, but they’re not enough on their own. The best automation candidates are usually repeatable, measurable, and have clear inputs and outputs.

How Agencies Can Simplify Complex Digital Marketing Workflows

Digital marketing agencies often manage a huge number of moving parts at once. Between SEO campaigns, paid advertising, content creation, client reporting, social media, and analytics, even a well-organized team can find its workflows becoming unnecessarily complicated. As an agency grows and takes on more clients, small inefficiencies can quickly turn into major bottlenecks. Simplifying digital marketing workflows does not mean cutting corners. Instead, it is about creating clearer processes, reducing repetitive work, and giving teams the tools they need to focus on higher-value tasks.

From Estimate to Invoice: How AI Is Streamlining Contractor Workflows

Artificial intelligence is rapidly becoming one of the most valuable operational tools available to contractors. While much of the public conversation focuses on AI generating text or images, construction companies are discovering far more practical uses. From the moment a homeowner requests an estimate until the final invoice is sent, AI is helping contractors reduce administrative work, improve communication, and keep projects moving more efficiently.

AI-Powered Ransomware Is Here: How Agentic AI Is Changing Cybersecurity

AI-powered ransomware is becoming a reality. Researchers recently demonstrated autonomous AI agents that can scout networks, steal credentials, and accelerate ransomware attacks. In this 60-second Zero Ticket Minute, learn what this means for cybersecurity, IT operations, and the future of agentic AI. Can AI also help stop these attacks? Watch to find out.

How Business Process Workflow Automation Reduces Human Errors

Human error is one of the most expensive problems businesses deal with every single day. From data entry mistakes and missed approvals to incorrect invoices and compliance oversights, the cost of getting things wrong adds up fast. The good news is that business process workflow automation is changing how organizations manage their operations, and reducing human error is one of the most compelling reasons to adopt it. When repetitive, rule based tasks are handed off to automated systems, the margin for error shrinks dramatically and the quality of output improves across the board.