Resolve's Zero Ticket Minute - Ep. 23 #agenticai #itautomation
Most AI agents fail in real operations. Too many systems. Too many edge cases. If it needs babysitting, it’s not ROI. Zero Ticket means automation that resolves work end to end.
Operations | Monitoring | ITSM | DevOps | Cloud
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Automation will reshape IT operations within three years, say a third of teams
SolarWinds research reveals growing confidence in automation, however concerns around accuracy, skills and oversight remain.
Resolve's Agents of IT podcast - S2E10 - Effective AI Governance & Farewell, Ari
In this special episode of Agents of IT, the team dives into one of the biggest questions shaping enterprise AI right now: Is AI adoption moving faster than governance can keep up? Ari, Fran, Zach, and Ian break down the growing tension between agentic AI, automation, security, and oversight. From AI hallucinations and context overload to GRC challenges, shadow AI, and the future of AI governance roles, the conversation explores what enterprises need to consider as autonomous operations become reality.
Resolve's Agents of IT podcast - S2E10 - Effective AI Governance & Farewell, Ari
AI without context is just autocomplete with confidence. We’re breaking down: AI agents vs assistants Governance gaps in enterprise AI The real path to Zero Ticket IT Plus, a big thank you to Ari as he signs off from the show.
Inbound Marketing for B2B Growth: Building a Predictable Pipeline in a Complex Buyer Journey
Growth in B2B rarely happens because of one brilliant campaign. It usually happens because a company builds a system. A prospect discovers a useful article while researching a problem. A technical lead watches a product demo after comparing possible solutions. A finance stakeholder downloads a guide to understand cost and implementation risk. A sales team receives better-qualified conversations because marketing has already answered the first ten objections.
Claude Mythos: Sorting Fact from Fiction and What It Means for Cyber Defense in 2026
Claude Mythos may be wrapped in hype, but the core signal is real: AI is making vulnerability discovery much faster, which means defenders have less time than ever to patch and enforce secure configurations. The real risk isn’t just smarter models, it’s that security teams will face a flood of new findings while the window between disclosure and exploitation keeps shrinking.
Transform IT with Agentic AI: the Dawn of Accelerated, Autonomous Service
The IT service management (ITSM) industry stands at a real inflection point. For decades, service desks have operated on a fundamentally reactive model — employees face problems, submit tickets and wait for human analysts to diagnose, triage and resolve their issues. Automation improved throughput within that model, but it never challenged the model itself.
Why Standard Service Desk Automation Doesn't Reduce Ticket Volume (and What Does)
The platform has been live for six months. Workflows are running, the virtual agent is fielding requests, and the vendor dashboard shows deflection numbers are going up. Then someone pulls the actual ticket volume report, and it looks almost identical to the one before the rollout. This comes up constantly in enterprise IT, and most teams respond the same way. They tell themselves the platform needs more automations, a wider user base, and another quarter to mature. Months pass.
Resolve Reels - Ep. 4 - Agent Lab
Episode 4 of Resolve Reels is live! See how Agent Builder helps teams create purpose-built AI agents with the right guardrails, routing logic, and orchestration for enterprise operations. In this episode: Build specialized agents with defined responsibilities Improve routing with conversation starters and guardrails Test and operationalize agentic AI at scale This is how enterprises move toward Autonomous Operations and Zero Ticket IT.
Building Automated Document-to-Video Workflows for Enterprise Operations
In enterprise environments, the volume of documentation is staggering. An average Fortune 500 company maintains hundreds of thousands of documents across HR policies, engineering specifications, sales playbooks, compliance guidelines, and customer support knowledge bases. This content represents a massive investment in institutional knowledge, but its impact is limited by a persistent delivery problem: people do not read documents.