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Service Desk vs. Help Desk: What's the Difference (and Where Does ITSM Fit In)?

Sep 15, 2026 By Zack Austin In Resolve
A help desk is the front-line function that receives user issues and requests, records them, provides basic troubleshooting, and routes unresolved work to the appropriate specialist. Its goal is to restore user productivity quickly. Typical help desk activities include: The work is usually tactical and reactive. A user cannot connect, open an application, or complete a task, so the help desk responds.
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Installing CFEngine with Ansible

Sep 14, 2026 By Lars Erik Wik In CFEngine
You started with Ansible, and for a long time it was the only thing you needed. With a handful of playbooks and an inventory file, you got the job done. However, as the fleet grew, runs went from taking minutes to hours, and parts of the inventory were unreachable at any given moment. This is not an Ansible flaw. Push-based configuration and continuous state enforcement are simply two different jobs. This blog post is all about getting you started with a hybrid system.
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How Automated Low Disk Space Remediation Closes the Loop

Sep 10, 2026 By Derek Pascarella In Resolve
Low disk space remediation is the process of diagnosing storage consumption, safely recovering capacity, and confirming that the affected system and its dependent services are healthy. Automated remediation begins when a monitoring or AIOps platform detects a threshold breach and triggers a governed workflow.
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5 Step Workflow for a Zero-Downtime Load Balancer Reboot

Sep 9, 2026 By Derek Pascarella In Resolve
A load balancer reboot is planned maintenance that restarts each device in a high-availability pair without intentionally interrupting service. A safe automated workflow verifies health and synchronization, restarts the standby device, confirms its recovery, performs a controlled failover, restarts the remaining device, validates traffic, and records the outcome.
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Why Your Help Desk Knowledge Base Isn't Reducing Tickets

Sep 8, 2026 By Zack Austin In Resolve
The help desk knowledge base has hundreds of articles. Search traffic looks healthy, and employees are reminded to try self-service first. Yet ticket volume barely moves. That gap appears when a knowledge base is measured as content instead of ticket prevention. Article counts, page views, and searches can rise while the queue remains busy. None proves that an employee received a trustworthy answer before filing a ticket.
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How to Build an HR PTO AI Agent with Resolve Agent Lab

Sep 8, 2026 By Resolve In Resolve
See how to build an HR PTO agent with Resolve Agent Lab. In this Resolve Reels demo, we create a purpose-built AI agent by adding automation skills, instructions, conversation starters, and guardrails. The agent can answer PTO questions, check balances, account for calendar conflicts, and submit requests through systems like Workday or ADP. See how Resolve helps teams build AI agents that take action across enterprise systems.
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How to automate sending and receiving faxes in IT processes? APIs, webhooks, integrations

How to automate sending and receiving faxes in IT processes? APIs, webhooks, integrations

Sep 3, 2026 By OpsMatters In OpsMatters
It's true that fax in 2026 may seem like a technology out of place in today's DevOps environments. However, it's also true that in many regulated industries - it's still a key part of document workflows. The problem isn't necessarily the communication channel itself, but rather how it's handled. Traditional fax requires devices, phone lines, and manual document processing. API integration allows you to migrate this process to a software environment and connect it with existing systems. Curious? Let's dive in.
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How Is AI Changing IT Operations? Building Production-Ready AI Agents with Alex Zinovy

Sep 2, 2026 By Resolve In Resolve
How is AI changing IT operations, and what does it take to move AI agents from impressive demos to production-ready systems? In this episode of Agents of IT, Resolve’s Zack Austin sits down with Alex Cinovoj, Founder and CTO of TechTide AI, to explore what enterprise AI looks like when it has to work in the real world. Alex brings years of hands-on IT, infrastructure, DevOps, and AI engineering experience to a conversation about the shift from experimenting with AI to building trustworthy systems that deliver measurable outcomes.
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