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Customer Service Management (Picking The Right Software)

Customer service management can make or break the growth of your organization. If you're failing to deliver incredible customer experiences that prioritize clear communication, your organization is vulnerable to low customer retention rates. According to Gartner, more than two-thirds of businesses are now competing primarily on the basis of customer experience. This is up from only 36% in 2010. Customer experience is critical to your organization's future success. If you're delivering exceptional customer experiences that result in high levels of customer satisfaction, this will naturally drive up your customer retention rate. You can only deliver incredible experiences with the right customer service management tools in place.

splunk

Splunk Delivers Real-Time Salesforce Visibility with New Streaming API Integration

You might already be using Splunk to manage your Salesforce environment with the help of the Splunk App for Salesforce and the Splunk Add-on for Salesforce that allows a Splunk administrator to collect different types of data from Salesforce using REST APIs. This solution is great and the events give you an idea of how users interact with Salesforce. These events can range from Apex executions to page views.

blameless

A Migration That Paid Tech Dividends

TL;DR: Old, deprecated code/infrastructure is a challenge that every engineer will come across. Remedy what you can and remember that some extra effort can go a long way. It can uncover issues that, when addressed, will save you in the future. Part of the challenge of software development is maintaining legacy code and infrastructure. When you ignore or neglect these, issues start to pop up and your reliability suffers, causing pain for your customers.

jfrog

Delivering on Our Commitments to the Public Sector with Iron Bank Certification

Serving our customers in the public sector, including government agencies and contractors, is both a great honor and a major responsibility for JFrog. The applications and digital services that they release have a direct impact on the well-being of our communities, across critical areas including national defense, healthcare, public safety, education and more. Today, I’m proud to share that JFrog is further strengthening its position in the government sector with the U.S.

jfrog

Set Up a Remote Repository in Artifactory To Proxy Iron Bank Images

U.S. Department of Defense (DoD) teams that manage DevSecOps software factories or that use DevSecOps factories to develop, secure and operate mission applications, need a trusted repository management system to store their local artifacts as well as artifacts pulled from Iron Bank, the DoD’s central repository of hardened container images. Artifacts that are stored include VM images, container images, binary executables, archives, documentation and many more package types.

epsagon

Observability in HIPAA-Compliant Environments

The Health Information Portability and Accountability Act (HIPAA) was put in place to standardize the electronic recording and transmission of medical information. HIPAA-compliant systems enable the protection of insurance for people changing jobs, simplify the administration of electronic healthcare transactions, and outline the tax-related provisions for healthcare.

grafana

How we use Grafana and Prometheus to monitor the traffic of our many GitHub repositories

If you want to understand the popularity of your GitHub repositories, knowing the number of stars isn’t enough. GitHub understands this, and that’s why the team released traffic insights. Anyone with push access to a repository can view these insights, which include: full clones, visitors from the past 14 days, referring sites, and popular content in the traffic graph.

Torq

5 Security Automation Myths Debunked

It has been argued that automation in the workplace tends to be misunderstood. Analysts are keen to point out that, despite myths to the contrary, automation isn’t going to put most people out of work, for instance. Nor is AI going to become a real substitute for actual human intelligence. These are compelling arguments for rethinking the way we think about automation in general.

cloudzero

The Complete Cloud Financial Management Guide

As companies migrate to the cloud, they often overlook costs, instead focusing on innovation, speed, and flexibility. They assume the cloud is inherently cost-effective and less costly than on-premise infrastructure. As they expand their cloud operations, though, organizations soon realize that the same things that make the cloud alluring and extensively flexible, can also potentially push usage bills way beyond budget.

logz.io

OpenSearch Clusters: Get Started with Install and Configuration

Our first tutorial gave a general introduction to OpenSearch installation and configuration. We recently also published a comparative introduction for OpenSearch queries (and how they parallel or contrast with Elasticsearch). Now, we’ll continue that series with an intro to OpenSearch clusters. This is a very simple tutorial with straight-forward examples, but we will try to cover some detail and common advanced settings.