Operations | Monitoring | ITSM | DevOps | Cloud


How SMS Services Can Transform Your Contact Center Operations

Consumers now demand quick, efficient, and personalized service across multiple channels. While traditional call centers remain crucial, SMS customer service is emerging as a powerful tool to improve customer satisfaction and operational efficiency. In this blog post, we'll find out what SMS customer service is, why it's essential for call centers, its numerous benefits, and best practices for successful implementation.

Streamline communication between applications by monitoring IBM MQ effectively

Efficient communication between applications is essential for seamless operations in modern IT environments. IBM MQ, robust messaging middleware, plays a pivotal role in facilitating this. Monitoring IBM MQ is crucial for enhancing communication efficiency and enables organizations to optimize performance, identify potential issues before they escalate, and ensure reliable message delivery.

The Challenges of Partition Rebalancing in Kafka Brokers and Effective Monitoring Strategies

Apache Kafka has become an essential component in data streaming and processing architectures due to its high throughput and scalability. However, as organizations scale up their Kafka usage, they often encounter challenges such as partition rebalancing across different brokers. This imbalance can lead to significant issues, including overloaded partitions that jam traffic, affecting performance and reliability.

Deep dive into observability of Messaging Queues with OpenTelemetry

Working in the observability and monitoring space for the last few years, we have had multiple users complain about the lack of detailed monitoring for messaging queues and Kafka in particular. Especially with the coming of instrumentation standards like OpenTelemetry, we thought there must a better way to solve this. We dived deeper into the problem and were trying to understand what better can be done here to make understanding and remediating issues in messaging systems much easier.

Streamline Your App's Communication: The Power of SMS Integration

Keeping users engaged and informed is crucial for any app's success. Businesses of all sizes are recognizing the advantages of adding text message marketing to their overall strategies. With 97% of Americans owning a cell phone, SMS (Short Message Service) is a highly effective tool for exchanging information, as people often prefer texting over calling. Think about how often you check your text messages compared to other notifications.

How to be a no-code AI power user

This presentation was delivered on May 21, 2024 at the Artificially Intelligent Enterprise conference by Andrew Zigler, Developer Advocate at Mattermost. Mattermost is at the forefront of providing a seamless platform for teams to connect and collaborate. Mattermost AI Copilot has already proven invaluable, automating tasks and answering questions with conversational ease. But we’re envisioning a world where Copilot can do more than just chat.