What’s the critical variable organizations overlook when it comes to implementation? According to David Shepherd, SVP EMEA Sales at Ivanti, the missing link that often hurts the success of AI investments is digital employee experience (DEX)! In this video, David shares the keys to a successful AI deployment and highlights the critical factors organizations overlook around employee experience and AI adoption. See how you can create a better culture and eliminate digital friction to ensure that your organization will maximize ROI from AI and other major digital transformation initiatives.

Why do IT teams need to ensure digital employee experience is an intentional part of digital transformation? To Daren Goeson, SVP of Product Management at SUEM, Ivanti, undervaluing digital employee experience has huge repercussions for IT leaders’ strategic tech-driven initiatives and tech-driven efficiency programs.

Discover how you can expand the potential of the service desk and get insights from Ivanti’s original research report, “Elevating the ITSM Experience.” Read the full report for more: ivanti.com/ITSM-experience Learn why Ivanti CIO Robert Grazioli believes that ITSM encompasses is so much more than a ticketing system. By integrating ITAM, AI-driven insights and digital employee experience (DEX) data from within the ITSM platform organizations like Ivanti are rethinking service delivery and leveraging ITSM as the central hub for enterprise IT management.

Discover why IT needs to measure digital employee experience (DEX) to enhance IT service management (ITSM). Research from Ivanti’s “Elevating the ITSM Experience” shows how high-performing organizations can leverage data, automation and measurement to radically rethink – and transform – service desk efficiency and experience. Read the full report for more: ivanti.com/ITSM-experience.