Discover how you can expand the potential of the service desk and get insights from Ivanti’s original research report, “Elevating the ITSM Experience.” Read the full report for more: ivanti.com/ITSM-experience Learn why Ivanti CIO Robert Grazioli believes that ITSM encompasses is so much more than a ticketing system. By integrating ITAM, AI-driven insights and digital employee experience (DEX) data from within the ITSM platform organizations like Ivanti are rethinking service delivery and leveraging ITSM as the central hub for enterprise IT management.

Discover why IT needs to measure digital employee experience (DEX) to enhance IT service management (ITSM). Research from Ivanti’s “Elevating the ITSM Experience” shows how high-performing organizations can leverage data, automation and measurement to radically rethink – and transform – service desk efficiency and experience. Read the full report for more: ivanti.com/ITSM-experience.

www. ivanti.com/experience Daren Goeson, SVP Product Management (SUEM), Ivanti) shares insights from Ivanti’s 2024 Digital Employee Experience Report, including the surprising fact that 69% of executives say that DEX is a high or critical priority. But less than half of IT teams have made significant progress. Goeson shares the reasons for this gap, including time constraints, reactive IT operations, employee burnout, and the lack of effective tools to truly understand and measure the digital experience. He also discusses the challenges of complex and costly integrations with existing systems.

www. ivanti.com/experience Ivanti CIO Robert Grazioli discusses how AI and digital employee experience (DEX) will transform the role of IT, citing findings from Ivanti’s 2024 Digital Employee Experience Report.

www. ivanti.com/experience Ivanti CEO Jeff Abbott discusses findings from Ivanti’s 2024 Digital Employee Experience Report. Learn why Ivanti believes IT is essential to shaping digital employee experience (DEX), and how taking the lead on digital employee experience initiatives elevates CIOs to a more strategic role across their organization.