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DEX in IT Routine: How Digital Experience-Driven Decisions Elevate Operational Quality and Results

Jun 3, 2026 By Almaden AI In Almaden AI
In a scenario where IT teams face growing pressure to deliver positive business outcomes, relying solely on technical metrics is no longer enough. During the webinar held on March 26, 2026, Leandro Silva and Bob Kruger spoke about how Digital Employee Experience (DEX) - a tangible discipline supported by specialized tools - transforms IT decision-making, resource prioritization, and strategic value delivery for organizations.
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Reality Byes The Birth of Mobile DEX (Opening the Black Box)

May 19, 2026 By Nexthink In Nexthink
On this edition of Reality Bytes, Dina and Tom welcome Rose Cicala, Director of Product Marketing, and Mile Djokic, Senior Product Manager, to discuss the launch of Mobile Experience — and what it means for the future of Digital Employee Experience. Together, they explore why mobile devices have become mission-critical for frontline and hybrid workforces, why mobile visibility has remained a major blind spot for IT, and how Mobile DEX changes that. The conversation covers healthcare, retail and manufacturing use cases, AI compliance, application insights, VDI convergence, and the growing shift toward mobile-first work strategies.
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Collective IQ: DEX Made Simple, Fast, Without Dedicated Specialists

May 14, 2026 By Almaden AI In Almaden AI
There is plenty of talk about the value of Digital Employee Experience (DEX). But how can you use it a typical day? Do organizations need a DEX specialist? And what about AI — must you master the art of prompting? During a casual conversation on the road to HDI Support World in Las Vegas, Dave Wagner (Almaden executive) and Bob Kruger (Chief Product Officer) answered these questions directly. Below are their key insights, preserved exactly as they shared them.
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"Proactive Insights for a Reactive World": What Makes Collective IQ Different for Business Leaders

Apr 28, 2026 By Almaden AI In Almaden AI
From a business executive's perspective, the core question is not how many metrics a tool collects, but how clearly it connects technology to business productivity, cost, and risk. Dave Wagner summarizes this nicely: "if you're a business leader, what's really powerful about Collective IQ is it's not just technology metrics, it's productivity metrics."
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Welcome to Almaden Collective IQ

Apr 28, 2026 By Almaden - Proactive Insights for a Reactive World In Almaden AI
Collective IQ DEX gives you visibility into the digital employee experience, helping IT become more proactive to reduce friction, resolve issues faster, and keep employees productive and engaged. Collective IQ DEX (CIQ DEX) gives you a unified view of employee experience across devices, locations, applications, collaboration tools, and sentiment, combining performance monitoring, intelligent IT asset analysis, and employee perception with drill‑down to each user and endpoint.
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Collective IQ DEX: complete visibility into the employee digital experience

Apr 23, 2026 By Almaden AI In Almaden AI
Collective IQ DEX (CIQ DEX) provides a unified view of the employee experience across different devices, locations, applications, collaboration tools, and even user sentiment. The platform combines intelligent IT asset analysis and employee perception, with drill-down capability to the level of each user and endpoint.
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Storytelling as Strategy: DEX Strategy 1:1 with Laura Reeves

Apr 15, 2026 By Nexthink In Nexthink
In today's episode, Tom is joined by Senior Client Director Laura Reeves for a wide-ranging conversation on storytelling as the defining skill in digital employee experience. From her “squiggly line” career journey across marketing and client leadership to the evolution of DEX itself, Laura explores how the role of IT has shifted from fixing issues to shaping strategic narratives. They discuss the impact of the pandemic, the rise of experience-led organisations, and why the most successful professionals are those who can connect data to meaning.
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Closing the Mobile Visibility Gap: Extending DEX to Mobile

Apr 8, 2026 By Samuele Gantner In Nexthink
In 2026, I think it’s safe to say that most mobile devices in enterprise organizations aren’t purchased just for their ability to make calls. And for millions of employees, especially frontline workers, their primary device isn’t even a laptop anymore - it’s a smartphone or tablet. Yet, mobile device insights have largely remained a blind spot for IT.
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How to Communicate the Value of DEX Across Your Organization

Mar 23, 2026 By Megan Brake In Nexthink
For many EUC and Digital Workplace leaders, the challenge with digital employee experience (DEX) isn’t the technology, it’s building alignment. You can see the data. You know where friction exists. You can quantify disruption, productivity loss, and inefficiencies. But you struggle to achieve your targets, because you need buy in from other teams, and right now, they don’t want to hear anything about DEX. Security has different priorities. Application owners are focused on releases.
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4 Key DEXOps Process Improvements

Mar 13, 2026 By Megan Brake In Nexthink
Most IT organizations want to improve the digital employee experience. But good intentions alone rarely move the needle. The real shift happens when organizations evolve how IT operates. Traditional IT operations are built around reacting to incidents. But ticket-based operations, or operations based on poor data, lack the ability to create truly predictive ways of working.
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