The incident resolution mandate of telehealth and telepharmacy providers in the age of Covid-19

The incident management challenges of a pandemic-driven world & how to overcome them “While the safety and well-being of workers affected by COVID-19 is the first priority, companies will also triage other essentials, such as incident management and stakeholder communications.” (PWC) In a pandemic-stricken world that is consuming products and services over the internet, more than ever, there is a great strain on digital and connectivity systems.


Galileo and Splunk: Ensuring Patient Trust with Serverless Observability

When it comes to patient care, convenience and trust are critical to success. Healthcare startup Galileo prioritizes just that through technology that gives people 24/7 access to medical care and improves the dialogue between patients and their doctors. Galileo ensures uptime, minimizes latency, and reduces errors so patients get the help they need when they need it and can ultimately live better, healthier lives.


Case Study: Healthcare Provider Cuts their Paper-Pushing Time by 20% to Spend More Time with Patients

The world’s healthcare workers have taken center stage in 2020, due to the Coronavirus pandemic. The work they do to keep patients healthy is tough work — hallmarked by long shifts and lots of information to digest and record. Anyone in the healthcare space will attest to the fact that managing information sits at the center of their work. They need to access patient information, process insurance claims, record new patient information, among tons of other document-related work.

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How to Measure Employee Productivity in Healthcare

Want to learn how to measure employee productivity in healthcare? Knowing how productive your employees are is essential in just about any industry, including healthcare. This way, you can better determine if you’re meeting patient and company goals and if there’s room for improvement. But what are the productivity metrics you should track when it comes to the healthcare sector?

Improve Telehealth Patient Care with High Performing Virtual Workspaces Running on Citrix or VMware

Watch and learn how Goliath Technologies is helping health systems anticipate, troubleshoot, and document performance issues in order to deliver better user experiences across their EHR and virtual workspace environments.

How Prepared is your IT Organization to Support the Rise in eHealth?

From electronic medical records (EMR) to tools for diagnosis, treatment and management, global healthcare has been adopting digital technologies to improve day-to-day operations and patient care for many years. Unsurprisingly the COVID-19 pandemic has intensified digital demands on hospitals and other medical institutions as they adapt to remote patient care.

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Goliath Partners with Automai for App Performance Monitoring

IPhiladelphia, PA and Los Angeles, CA – August 25, 2020 – Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software, and Automai, specialized in application monitoring, today announced their partnership to extend Goliath’s solution to provide visibility into users’ experiences working within applications.


Beyond the EHR: 3 Other Places Healthcare Organizations Need to Watch to Ensure HIPAA Compliance

With the state of the world today, healthcare facilities of all kinds and sizes are operating under a state of distress. Employees are working on the frontlines, while also having to manage low budgets for IT security, coupled with low resources and all the while having to manage legal and compliance issues on top of it. Sometimes there’s so much emphasis put on the primary platform where patient health information (PHI) resides, other parts of the network are overlooked to determine compliance.


What Are the Ways to Respond to an Unintentional HIPAA Violation?

Accidents or mistakes are bound to happen. Even if healthcare providers and business associates are compliant to HIPAA Standards, there is always a possibility of unintentional or accidental disclosure of Protected Health Information (PHI). Accidental disclosure of PHI includes sending an email to the wrong recipient and an employee accidentally viewing a patient’s report, which leads to an unintentional HIPAA violation.