Up until recently, you may have felt that it was easy to ignore Macs on your customers’ networks. Particularly if there were just one or two in the marketing department or maybe a handful in a graphics team somewhere. Maybe the person in charge of those devices had even been on Macs since the 90s and had got used to supporting themselves.

Apple has issued its hot new release—MacOS Ventura for the Mac desktop computer operating system. Apple users are excited about new features, such as continuity camera and stage manager, but organizations might need more time for testing the operating system in their production environments. Either bulk-deployment or bulk-deferring the OS update comes with its own challenges.

Over the years I have spoken with many prospects and partners about changing RMM solutions. When I’d ask the question “Why did you change?”, often the answer would be that their previous solution was too noisy when it came to generating email notifications. The sheer volume of notifications that some RMM solutions generate can make it very difficult for users to see the wood from the trees, resulting in important notifications being missed.