With more and more businesses continuing to work from home or allowing flexible remote work, managed services providers (MSPs) are faced with numerous obstacles—ranging from securing a multitude of new endpoints to remotely deploying software—as they work to best support their customers. This guide will outline the top seven IT challenges faced by businesses managing a remote workforce and provide solutions that MSPs can use to tackle them.
Throughout the training sessions I hosted at Empower 2021, I heard a lot of partners say things like, “I didn’t know we could do this” or “This is super useful and nice to know.” So I wanted to write a couple blogs to share some of the things partners were happy to learn about N-able™ RMM. Before I start, you can watch most of the sessions in the MSP Institute.
Sometimes it makes sense to switch your RMM vendor. For example, if your services have evolved to new requirements or you know there’s a good vendor who can really help your business. But I often see MSPs consider it for the wrong reasons. They think they’ll find a silver bullet in the next technology solution, not realizing their technology issue may actually be a deeper business issue. This is where having an MSP vendor who truly treats you as a partner can matter.
No longer a foreign concept, remote access has gained traction with businesses to facilitate convenient off-site support and virtual meetings, especially during these recent pandemic times. TeamViewer has been a popular professional choice for remote administration with its all-in-one solution that can be installed and updated with ease.
We’ve seen a number of MSPs hesitant to dive into using Microsoft Intune for their customers. One reason for this is that it may require them to encourage customers toward Microsoft 365 Business Premium, which, at an additional cost per seat, may seem like a tall order for a client for a 30-person team. It’s also a new discipline for many technicians, and often requires they find time to hone their skills while tackling existing tickets throughout a normal day.
When security is done well it’s not always convenient. Advanced security can sometimes even mean minor inconveniences to MSPs and their employees. But the rise in ransomware attacks requires improved security measures and harder environments, making small inconveniences worth it in the long run. In this blog I’ll look at some options for how you can harden your N-able™ RMM dashboard.
