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By Leo Baecker
In today's tech world, clear communication during incidents is crucial. Whether it's a small issue or a major outage, how you communicate with stakeholders can build trust and speed up resolution. This post explores the essential elements of incident communication templates, providing a straightforward guide to crafting clear and concise messages. From planned maintenance to critical system failures, we'll cover a range of templates for different situations, so you're prepared for anything.
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By Leo Baecker
While most businesses invest heavily in website creation, many overlook the ongoing website maintenance plans needed to keep their digital presence performing at its peak. Data from recent studies reveals a harsh truth: 88% of online consumers won't return to a website after encountering technical issues or outdated information.
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By Leo Baecker
Getting that message from a customer — "Your site is down!" — feels like a punch to the gut. Manual checks and basic scripts leave too much to chance. When every minute offline costs you money and frustrated customers, you need reliable uptime monitoring tools. But the market offers dozens of options, which can make choosing the right one challenging. This guide cuts straight to what works.
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By Leo Baecker
Your system just went down. Your team scrambles around frantically while customers flood your inbox with complaints. Each passing minute feels like an eternity — sound familiar? DevOps and SRE teams know this scenario all too well. Meantime to repair (MTTR) directly impacts your customer trust and company reputation. MTTR might seem simple on the surface — measure how long it takes to fix problems. But nailing this metric takes more than just tracking numbers.
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By Leo Baecker
Picture this: Your team is scrambling during a system hiccup. Messages fly back and forth, everyone's checking different dashboards, and no one has the full picture. Sounds familiar? That's why more companies use internal status pages as their single source of truth. These private dashboards show you everything that matters.
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By Leo Baecker
When systems go down, every minute counts. You need more than just quick fixes. You need a solid system to spot problems early, take action fast, and learn from each incident to keep your users happy. That's what incident management is. In this guide, we'll walk through everything you need to know about incident management, from basic concepts to advanced strategies used by top DevOps teams.
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By Leo Baecker
Businesses rely on software solutions increasingly in our modern age, and it’s constantly evolving. Compared to some of the software being used in the early 2000s, we’ve seen large changes, resulting in more complex frameworks, which come with their own unique changes. As software and systems become more complex, so increases the probability of errors occurring and the level of jeopardy those errors might present.
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By Leo Baecker
A status page serves as a vital communication tool, offering real-time updates on the operational status of a service or website. Businesses leverage status pages to enhance transparency, build trust with users, and proactively address potential issues. An effective status page minimizes downtime impact, fosters customer loyalty, and demonstrates a commitment to customer satisfaction, making it an essential component for maintaining a positive online presence.
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By Leo Baecker
If you work as a CTO, then you already know that having robust monitoring and analytical tools for your technology stack is a prerequisite to getting your job done right. Many companies that started off using Datadog discovered that it can become prohibitively expensive and complex when they needed to scale. As such, there are a lot of people out there currently seeking out alternatives.
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By Leo Baecker
As someone tasked with handling the pitfalls and consequences of unwanted downtime, it can be difficult to keep up to date with the latest software developments working to address these undesirable yet inevitable situations. And yet, whilst recognizing this fact is a necessary condition of overcoming such challenges, it is not in itself sufficient to meet the task.
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Beautifully simple and reliable website monitoring. Receive alerts when your website is down through emails, Slack or SMS, integrated with real time data and insights.
Know when your website is down before your users do with downtime alerts through emails and webhooks, real time data and insights.
Why Hyperping?
- Everything you need, visualized: Monitor your sites with simple and beautiful charts. Measure your uptime, response time and more every minute.
- Get alerted anywhere you are: Seamlessly integrate notification channels for you and your teammates such as Slack, SMS and emails. Get alerts and react before your users even notice.
- Global monitoring: Choose from 10 different locations worldwide. We double check (no false positives) from two more locations whenever an error occurs to confirm downtime.
- Transparency for customer trust: Inform your users about your availability and reliability through the Public Status Page feature. Set up one in seconds.
- Keep control of your branding: Customise your status page by changing your favicon, a custom logo and the color of the graphs.
- SSL Monitoring: Never worry about when your SSL certificate is expired or damaged.
- User Satisfaction: Understand what your users feel when browsing your site.
- Data retention: Go back in time by keeping a large history of your uptime, response time and outages.
Top companies have peace of mind using Hyperping.