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Sep 11, 2020   |  By Lindsey Adler
We are super excited this week to celebrate not just one but two major accolades: winning a Gold Stevie Award and achieving the highest ranking in every category of EMA’s new AIOps Radar Report. Resolve won the Gold Stevie in the Digital Process Automation Business Technology Solution category, which recognizes the best solutions for automating complex workflows and digital business processes.
Aug 27, 2020   |  By Marcus Rebelo
The Configuration Management Database (CMDB) has always been a tricky beast to tame, despite having a longstanding presence in enterprise IT. Originally implemented to help track and manage ever-changing IT assets, the CMDB has a checkered past but is finally ready to shed its bad reputation thanks to new technology.
Aug 11, 2020   |  By Julie Albright
We are excited to share that Resolve has been named a Strong Performer in “The Forrester Wave™: Infrastructure Automation Platforms, Q3 2020.” This report evaluates how the 13 most significant infrastructure automation platform providers measure up and helps infrastructure and operations professionals select the right solution for their needs.
Jul 20, 2020   |  By Vijay Kurkal
There’s next to nothing in the world that hasn’t been impacted by COVID-19. We’ve now reached the stage of the pandemic where we’re evaluating the effect on every part of our lives. Over the last few weeks, I’ve spent a lot of time speaking with IT leaders and reflecting on how the business technology landscape has been shifting.
Jun 8, 2020   |  By Vijay Kurkal
In recent years, digital transformation projects have dominated the tech priorities of most IT departments – and rightfully so given that they are tasked with ensuring their organizations stay relevant in a fast-changing world where customer expectations are soaring, and agility is everything. However, the COVID-19 pandemic has thrown a curveball to businesses around the globe.
May 4, 2020   |  By Lindsey Adler
So much of the digital transformation conversation is naturally focused on technology, but technology alone isn’t transforming any business. The rest of the story depends on the people and evolving the culture to drive adoption, champion benefits, and advocate for wider acceptance. Driving change organizationally to implement wide-scale IT automation and AIOps starts with developing the right message.
Apr 7, 2020   |  By Vijay Kurkal
In today’s digital world, a business’ success is inextricably tied to its ability to meet customer demands and rising expectations for quality, performance, responsiveness, and innovation. Digital transformation is no longer an optional add-on to help an organization stand out in a saturated market. It is a necessity for businesses hoping to keep up with fierce competition.
Mar 4, 2020   |  By Lindsey Adler
AIOps is the trendy cool new kid on the block in the IT operations world. No doubt about it. However, with all the buzz surrounding AIOps, it’s easy to skip over some of the basics. How many IT operations professionals can clearly define what AIOps is? Beyond the baseline definition, why should you care? What about plugging it into your existing automation and analytics ecosystem?
Feb 27, 2020   |  By Rob Kelsall
Managing IT infrastructure today can feel like a game of Tetris. Operations staff are constantly managing the addition of new pieces, trying to quickly determine how to best position them while the clock is ticking before the next round drops. Ultimately, decisions made early on impact what comes later and vice versa.
Feb 5, 2020   |  By Lindsey Adler
Imagine you’ve flown into an unfamiliar city. You may have no idea how to get to your hotel or where to grab lunch. But no worries, right? You just open up your trusty Google Maps, and instantly you know where to go and what’s available along the way. Google Maps even warns you about traffic conditions, so you can steer clear of trouble. Now compare that situation to managing your hybrid IT environment.
Sep 1, 2020   |  By Resolve
In part 2 senior sales engineer Alan Loos gives a quick overview of the event correlation and noise reduction capabilities in the Resolve Insights platform.
Aug 5, 2020   |  By Resolve
See how Cherwell CMDB can be enhanced with dynamic infrastructure discovery and dependency mapping capabilities from Resolve. In this video demonstration, we see how datacenter devices can be auto discovered using agent less technology, visualized, and pushed over to Cherwell CMDB.
Jul 9, 2020   |  By Resolve
View some of the popular requests for a Service Desk chatbot in Teams, using Resolve Actions as the back-end IT automation platform.
Jul 9, 2020   |  By Resolve
Looking for a chat capability for your ITSM tool, and already have Microsoft Teams? Why not use Resolve Automation to power chat ops for Service Desk Transformation. Join Brent Hunter to see how you can quickly integrate common tasks.
Jun 24, 2020   |  By Resolve
In this short video, Rob Kelsall and Brent Hunter explain how organizations can quickly take advantage of integration between Resolve Actions (automation) and MS Teams to introduce chat ops in their organization to better support end users. This example explores a simple integration , that enables services offerings, and workflows created in Resolve to be exposed via a Resolve virtual agent (application) within the Teams platform.
May 26, 2020   |  By Resolve
This video talks about the before & after changes, as well as a demonstration of how you can automate the expansion/extension of a Windows disk/volume and associated VMWare VMDK file.
May 19, 2020   |  By Resolve
Part 1 of the Resolve Insights short video series, showing Auto Discovery and dependency mapping as well as CMDB push.
May 13, 2020   |  By Resolve
Watch this quick "how to" video on creating a self-service input form for your end-users to create new Meeting Rooms in Office365 or Exchange Online.
May 11, 2020   |  By Resolve
This is an overview demonstration of Resolve Insights and Actions.
May 7, 2020   |  By Resolve
What happens when you combine powerful, service-level automation with AIOps? Resolve gives you one powerful, unified platform to finally tame the beast of ever-increasing IT complexity and take your ITSM game to the next level!
Sep 1, 2020   |  By Resolve
2020 has presented many unexpected challenges. As we adjust to new ways of working and living, IT teams have felt the changes more acutely than most. Global organizations have seen their business processes turned upside down with tectonic shifts towards digital channels.
Mar 9, 2020   |  By Resolve
Artificial Intelligence for IT Operations, or AIOps, is very much in its infancy, and most IT Operations pros are still trying to figure out what it means. That's not to mention thinking about where to even start. Each chapter in this eBook provides a deeper understanding of AIOps with actionable steps to help you get started on the path to revolutionizing your IT Operations.
Mar 9, 2020   |  By Resolve
IT Service Management (ITSM) platforms drive increasing value over time by identifying, tracking, and reporting IT incidents. However, incident resolution needs are not fully addressed by an ITSM. Optimizing incident management is an important step to explore as validating, diagnosing, and resolving incidents today are often manual, time consuming, and can have dire consequences.
Mar 1, 2020   |  By Resolve
60% of organizations say incidents and outages cause IT team disruption and distraction*. While ServiceNow helps IT organize and manage incidents, Resolve seamlessly integrates ticket data from ServiceNow and accelerates incident resolution with automation.
Mar 1, 2020   |  By Resolve
Today's Security Operations Centers are inherently at risk. Plagued with skill shortages and increasing incident volume, CISOs need to counteract widespread threats-like phishing, exfiltration, ransomware and lost devices-fast. A unified Security Incident Response Platform helps expedite your response by optimizing processes and empowering your security team.
Feb 1, 2020   |  By Resolve
We hear a variety of reasons why security agents don't believe automation technology will work for them. Maybe they heard something from a peer or another technology vendor. Simply put, some of what you have heard, is an Automation Myth.
Feb 1, 2020   |  By Resolve
It's virtually impossible for today's typical security teams and Security Operation Centers (SOCs) to quickly and accurately respond to the massive volume of threat-related events encountered across their networks and systems. The trajectory of many security operations is unsustainable and alert fatigue is a real concern. What can you and your teams do to better mitigate risk?

Resolve helps IT teams achieve agile, autonomous operations with an industry-leading, enterprise automation and AIOps platform. By combining insights from artificial intelligence with powerful, cross-domain automation, Resolve handles a wide array of IT operations – from dependency mapping, event correlation, and predictive analytics to intelligently automating actions based on those findings. Resolve leverages machine learning to analyze large volumes of systems data, producing a comprehensive view of infrastructure health. The platform identifies existing or potential performance issues, spots anomalies, and pinpoints the root cause of problems. Leveraging AI-driven insights, Resolve even predicts future issues and automates proactive fixes before issues impact the business.

Resolve also provides robust automation capabilities, enabling customers to automate things they never thought possible — ranging from simple tasks to highly complex, multi-step processes that involve multiple tech stacks, environments, and integrated systems. With thousands of prebuilt automations for everyday tasks and processes, Resolve makes it easy for organizations to get started quickly and then scale automation seamlessly. A drag-and-drop designer also enables new automations to be built with little to no code.

Purpose-built to address challenges posed by increasing IT complexity, Resolve enables organizations to maximize operational efficiency, reduce costs, quickly troubleshoot and fix problems, and accelerate service delivery. See why the Fortune 1000, leading MSPs, and the largest telcos on the planet trust Resolve to power more than a million automations every day. Learn more at or follow us on Twitter @ResolveSystems.