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Jun 8, 2020   |  By Vijay Kurkal
In recent years, digital transformation projects have dominated the tech priorities of most IT departments – and rightfully so given that they are tasked with ensuring their organizations stay relevant in a fast-changing world where customer expectations are soaring, and agility is everything. However, the COVID-19 pandemic has thrown a curveball to businesses around the globe.
May 4, 2020   |  By Lindsey Adler
So much of the digital transformation conversation is naturally focused on technology, but technology alone isn’t transforming any business. The rest of the story depends on the people and evolving the culture to drive adoption, champion benefits, and advocate for wider acceptance. Driving change organizationally to implement wide-scale IT automation and AIOps starts with developing the right message.
Apr 7, 2020   |  By Vijay Kurkal
In today’s digital world, a business’ success is inextricably tied to its ability to meet customer demands and rising expectations for quality, performance, responsiveness, and innovation. Digital transformation is no longer an optional add-on to help an organization stand out in a saturated market. It is a necessity for businesses hoping to keep up with fierce competition.
Mar 4, 2020   |  By Lindsey Adler
AIOps is the trendy cool new kid on the block in the IT operations world. No doubt about it. However, with all the buzz surrounding AIOps, it’s easy to skip over some of the basics. How many IT operations professionals can clearly define what AIOps is? Beyond the baseline definition, why should you care? What about plugging it into your existing automation and analytics ecosystem?
Feb 27, 2020   |  By Rob Kelsall
Managing IT infrastructure today can feel like a game of Tetris. Operations staff are constantly managing the addition of new pieces, trying to quickly determine how to best position them while the clock is ticking before the next round drops. Ultimately, decisions made early on impact what comes later and vice versa.
Mar 9, 2020   |  By Resolve
Artificial Intelligence for IT Operations, or AIOps, is very much in its infancy, and most IT Operations pros are still trying to figure out what it means. That's not to mention thinking about where to even start. Each chapter in this eBook provides a deeper understanding of AIOps with actionable steps to help you get started on the path to revolutionizing your IT Operations.
Mar 9, 2020   |  By Resolve
IT Service Management (ITSM) platforms drive increasing value over time by identifying, tracking, and reporting IT incidents. However, incident resolution needs are not fully addressed by an ITSM. Optimizing incident management is an important step to explore as validating, diagnosing, and resolving incidents today are often manual, time consuming, and can have dire consequences.
Mar 1, 2020   |  By Resolve
60% of organizations say incidents and outages cause IT team disruption and distraction*. While ServiceNow helps IT organize and manage incidents, Resolve seamlessly integrates ticket data from ServiceNow and accelerates incident resolution with automation.
Mar 1, 2020   |  By Resolve
Today's Security Operations Centers are inherently at risk. Plagued with skill shortages and increasing incident volume, CISOs need to counteract widespread threats-like phishing, exfiltration, ransomware and lost devices-fast. A unified Security Incident Response Platform helps expedite your response by optimizing processes and empowering your security team.
Feb 1, 2020   |  By Resolve
We hear a variety of reasons why security agents don't believe automation technology will work for them. Maybe they heard something from a peer or another technology vendor. Simply put, some of what you have heard, is an Automation Myth.
Jul 9, 2020   |  By Resolve
View some of the popular requests for a Service Desk chatbot in Teams, using Resolve Actions as the back-end IT automation platform.
Jul 9, 2020   |  By Resolve
Looking for a chat capability for your ITSM tool, and already have Microsoft Teams? Why not use Resolve Automation to power chat ops for Service Desk Transformation. Join Brent Hunter to see how you can quickly integrate common tasks.
Jun 24, 2020   |  By Resolve
In this short video, Rob Kelsall and Brent Hunter explain how organizations can quickly take advantage of integration between Resolve Actions (automation) and MS Teams to introduce chat ops in their organization to better support end users. This example explores a simple integration , that enables services offerings, and workflows created in Resolve to be exposed via a Resolve virtual agent (application) within the Teams platform.
May 26, 2020   |  By Resolve
This video talks about the before & after changes, as well as a demonstration of how you can automate the expansion/extension of a Windows disk/volume and associated VMWare VMDK file.
May 19, 2020   |  By Resolve
Part 1 of the Resolve Insights short video series, showing Auto Discovery and dependency mapping as well as CMDB push.