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Jun 1, 2023   |  By Brent Hunter
Implementing a Cognitive Network Operations Center (Cognitive NOC) comes with its fair share of challenges, but businesses must be able to rely on technology to operate and grow, making network performance, reliability, and security top priorities.
May 30, 2023   |  By Jacob Caddy
Generative Artificial Intelligence (AI) is commanding conversations these days, a never-before-seen system that’s captured many millions of users since its debut in November 2022. A machine learning innovation that creates content of all kinds (and that’s just the beginning), generative AI also comes up with new product designs and optimizes business processes. We have only begun to exploit and understand this disruption.
May 23, 2023   |  By Olga Shonina
Seamless shopping experiences, along with superior customer service and overall customer satisfaction keep the retail world running and serve as the foundations for business growth. Behind the scenes, IT teams are working on incident response and operational efficiency, which brings things full circle for retail companies.
May 16, 2023   |  By Gabby Nizri
Thanks to the economic downturn and rising interest rates, leading financial industry stalwarts such as Accenture, BlackRock, BNY Mellon, Goldman Sachs, and PayPal have already laid off hundreds or thousands of employees. And these are just the big names; banks, credit unions, insurers, and private equity firms of all sizes worldwide are carefully reviewing their headcount and trimming their workforce in order to stay competitive.
May 11, 2023   |  By Gabby Nizri
Last month, the Singapore bank DBS experienced a 10-hour outage of its digital services. Not only was it massively disruptive to customers, but it caused the bank’s stock to lose 1.4% of its value in a single day. And it’s not the first time DBS has had to deal with the fallout of an IT snafu; in November 2021, Singapore’s finance regulatory body imposed significant additional capital requirements on the bank after its digital banking services were disrupted for two days.
May 9, 2023   |  By Brent Hunter
Navigating the fast-paced, highly competitive telecommunications industry calls for a proactive approach to stay ahead of the curve. As customer expectations soar and technological advancements continue to shape the sector, telcos must embrace IT automation to remain relevant. Delving into 5 top use cases for IT automation in the telco industry, let’s uncover the key drivers that empower businesses to thrive in today's market and be well-prepared for the demands of the future.
May 4, 2023   |  By Gabby Nizri
The unexpected collapse of Silicon Valley Bank (SVB) in March served as a wake-up call for financial institutions, depositors, shareholders, and regulators alike. If a seemingly-solid bank like SVB can go under almost overnight, everyone has begun to wonder if any financial institution is safe, with banks and regulators worldwide analyzing the continued risk to the entire banking system.
Apr 18, 2023   |  By Derek Pascarella
Too many IT tickets, not enough time. That’s just one problem that comes with a poor employee onboarding experience, and it’s one that causes deal-breaking difficulties for new employees, and just as importantly, IT leaders in the IT service management (ITSM) department. Ninety-three percent of employers said that a good onboarding experience is critical for retention of new employees, according to market share data from Finances Online. The total cost of voluntary turnover in 2020?
Apr 4, 2023   |  By Gabby Nizri
While network automation tools can help infrastructure and operations (I&O) teams improve their agility, lower their costs, and reduce the risk of manual errors, network management stubbornly remains a largely manual process. According to a recent Gartner report, less than 35% of enterprise network activities are automated today, forcing enterprises to run largely using a ClickOps model.
Mar 30, 2023   |  By Brinda Sreedhar
While your approach to network operations (NetOps) is critical to business performance, the challenges of managing the needs of a modern network can keep Infrastructure & Operations (I&O) teams from helping their organization reach its full potential. Here’s what you need to know about NetOps to meet those challenges head on.
Apr 7, 2023   |  By Resolve
No organization is immune to outages, unplanned interruptions, or quality reduction of normal service. But having a streamlined response plan can ensure these situations are dealt with more effectively to restore normalcy. In a world where increasingly IT efficiency is being measured by mean time to resolutions, triaging and remediating IT incidents as soon as they occur can directly impact the business in a positive way.
Mar 31, 2023   |  By Resolve
No organization is immune to outages, unplanned interruptions, or quality reduction of normal service. But having a streamlined response plan can ensure these situations are dealt with more effectively to restore normalcy. In a world where IT efficiency is being measured by mean time to resolution, triaging and remediating alarms can directly impact the business in a positive way.
Mar 30, 2023   |  By Resolve
There is no doubt that automation done right and applied to the right use cases can be a game changer. It can bring in efficiencies, streamline IT processes, and allow for greater visibility and governance. In this LinkedIn live, The 7 IT Automations for Highly Effective Organizations - Resource Provisioning, we explore one real world use case with our own internal subject matter experts (SMEs). Whether you are in IT operations, a network professional, or in the ITSM arm of your organization, learn how you can automate with Resolve.
Mar 8, 2023   |  By Resolve
What areas of IT automation should companies focus on in 2023? In this video, Arun Baid, Senior Advisor at McKinsey & Company, explains the key areas of focus that IT organizations should focus on during their automation journey in 2023.
Mar 8, 2023   |  By Resolve
What are the top barriers to implementing IT automation? In this video, Arun Baid, Senior Advisor at McKinsey & Company, illustrates the top 3 barriers for most organizations when implementing automation in IT.
Feb 23, 2023   |  By Resolve
In today’s digital world, we have logins for most everything that needs to be done online. With so many passwords to remember, its easy to end up in a situation where passwords are forgotten. Most organizations report Password Reset is one of the top requests that come into their service desk. According to Forrester large US-based organizations allocate ~1 million annually for password reset related support cost. Getting locked out also has a siginificant loss in productivity.
Feb 16, 2023   |  By Resolve
New hires today are expected to hit the ground running from their start date, especially in this landscape where businesses are under pressure to deliver high efficiency and high productivity. Yet, the onboarding process to set up the new employee up with systems, apps, and critical access remains broken and highly cumbersome at most companies. It’s time HR and IT team up to fix this to enable HR to focus on high value onboarding experiences, IT to ensure enterprise security compliance is always met, and for new team members to be ready to start from day 1.
Feb 16, 2023   |  By Resolve
Just as important as employee onboarding, is offboarding an employee i.e. managing employee experience at the end of his or her tenure. The laundry list of to-dos for IT during this time is not insignificant, right from managing the logistics of the exit to ensuring they close on the loop on any resources they might have access to. Most of these post-exit activities can also have security implications if left unchecked.
Feb 2, 2023   |  By Resolve
Welcome to the introductory video series for Resolve Actions PRO, where I will introduce some of the main features and functionality of our enterprise-class IT Automation & Orchestration platform.
Jul 16, 2021   |  By Resolve
By initiating a digital transformation that reaches far beyond adopting new technology, an organization can undergo a profound metamorphosis that not only dramatically changes its form and appearance, but leaves it far better positioned to compete in the 21st century.
Mar 26, 2021   |  By Resolve
Network operations have evolved radically in the wake of digital transformation - and the increasing infrastructure complexity that accompanied it. As NetOps teams roll out and support next-generation technologies, they face a myriad of challenges and changes in their daily operations. Every network team is under unprecedented pressure to safeguard business continuity, network security, and quality of service at all costs. Reliable and high-performing connectivity has truly never been more important, making the role of the NOC more critical than ever before.
Mar 6, 2021   |  By Resolve
The role of IT teams continues to expand and evolve as digital transformation accelerates. Technologies such as cloud, virtualization, edge computing, microservices, and containers have now entered a phase of mass adoption and are being implemented at unprecedented rates while staffing has remained flat for most IT teams. Overburdened IT organizations are struggling to keep up with the scale of their infrastructure and the diversity of the technologies they support.
Feb 19, 2021   |  By Resolve
The CMDB has been around for decades, creating heartache and misery for the IT people tasked with maintaining it. Originally implemented to help track and manage ever-changing IT assets, more often than not, the CMDB is outdated the moment the last keystrokes are made. This eBook explores the checkered past of the CMDB and how AIOps and IT automation tools are helping it overcome its bad reputation to usher in a new era where the CMDB can finally deliver on its long-awaited promise.
Sep 1, 2020   |  By Resolve
2020 has presented many unexpected challenges. As we adjust to new ways of working and living, IT teams have felt the changes more acutely than most. Global organizations have seen their business processes turned upside down with tectonic shifts towards digital channels.
Mar 9, 2020   |  By Resolve
IT Service Management (ITSM) platforms drive increasing value over time by identifying, tracking, and reporting IT incidents. However, incident resolution needs are not fully addressed by an ITSM. Optimizing incident management is an important step to explore as validating, diagnosing, and resolving incidents today are often manual, time consuming, and can have dire consequences.
Mar 9, 2020   |  By Resolve
Artificial Intelligence for IT Operations, or AIOps, is very much in its infancy, and most IT Operations pros are still trying to figure out what it means. That's not to mention thinking about where to even start. Each chapter in this eBook provides a deeper understanding of AIOps with actionable steps to help you get started on the path to revolutionizing your IT Operations.
Mar 1, 2020   |  By Resolve
60% of organizations say incidents and outages cause IT team disruption and distraction*. While ServiceNow helps IT organize and manage incidents, Resolve seamlessly integrates ticket data from ServiceNow and accelerates incident resolution with automation.
Mar 1, 2020   |  By Resolve
Today's Security Operations Centers are inherently at risk. Plagued with skill shortages and increasing incident volume, CISOs need to counteract widespread threats-like phishing, exfiltration, ransomware and lost devices-fast. A unified Security Incident Response Platform helps expedite your response by optimizing processes and empowering your security team.
Feb 1, 2020   |  By Resolve
We hear a variety of reasons why security agents don't believe automation technology will work for them. Maybe they heard something from a peer or another technology vendor. Simply put, some of what you have heard, is an Automation Myth.

Resolve helps IT teams achieve agile, autonomous operations with an industry-leading, enterprise automation and AIOps platform. By combining insights from artificial intelligence with powerful, cross-domain automation, Resolve handles a wide array of IT operations – from dependency mapping, event correlation, and predictive analytics to intelligently automating actions based on those findings. Resolve leverages machine learning to analyze large volumes of systems data, producing a comprehensive view of infrastructure health. The platform identifies existing or potential performance issues, spots anomalies, and pinpoints the root cause of problems. Leveraging AI-driven insights, Resolve even predicts future issues and automates proactive fixes before issues impact the business.

Resolve also provides robust automation capabilities, enabling customers to automate things they never thought possible — ranging from simple tasks to highly complex, multi-step processes that involve multiple tech stacks, environments, and integrated systems. With thousands of prebuilt automations for everyday tasks and processes, Resolve makes it easy for organizations to get started quickly and then scale automation seamlessly. A drag-and-drop designer also enables new automations to be built with little to no code.

Purpose-built to address challenges posed by increasing IT complexity, Resolve enables organizations to maximize operational efficiency, reduce costs, quickly troubleshoot and fix problems, and accelerate service delivery. See why the Fortune 1000, leading MSPs, and the largest telcos on the planet trust Resolve to power more than a million automations every day. Learn more at or follow us on Twitter @ResolveSystems.