Call Routing

derdack

Alert Escalation in Enterprise Alert

Enterprise Alert® is the leading enterprise-class software for automated, targeted, and traceable alerting. But what does “escalation” mean in this case? In the course of my work, be it with new customers, existing customers or even prospects, I repeatedly find that the term escalation is often defined very differently. Therefore, I would like to clarify in the context of this blog what we mean by escalation.

lightstep

Adaptive Paging and the (dreaded) Christmas Tree Effect

We recently sat down with Luis Mineiro, Head of Site Reliability Engineering at Zalando, during a session on our 99PercentVisible: DevOps Reliability tech talks. "Are we on the same page? Let’s fix that" discusses the practice of alerting and how it can go from a routine task to team burn out if not done correctly. We’ll recap the conversation and do a deep dive on what is known as “The Christmas Tree Effect” and how Adaptive Paging is the correct solution for it.

logicmonitor

Optimizing Your Alerting Escalation Policy

Reacting to alerts can be a pain, however, there are ways to be proactive and decrease frustration concerning IT Alerting. Developing an alerting strategy saves IT Operations and Development teams time, money, and eliminates notifications from low priority alerts. Keep reading for more information on routing and escalation chains, fielding alerts, and how to communicate an alerting strategy to management.

uptime

Building a Smarter Escalation Matrix with Uptime.com

The idea behind an escalation matrix is simple: the situation requires greater authority to resolve. Authority can take many forms, including experience with a particular toolset or simply the proper permissions to flip the right switches. Therefore, escalation must involve putting the proper information into the right person’s hands (well, device).

uptime

Escalations and Maintenance Windows Are Critical to Downtime Response

Uptime.com includes several advanced check options to provide the flexibility organizations need in creating a response plan to downtime. Maintenance and planned downtime for patches and updates don’t typically create severe downtime events. With escalations, teams have an automated alert system that contacts designated senior-level personnel with relevant technical data.

onpage

Four Reasons to Use an Escalation Policy

Let’s set the scene – an IT professional just received a critical alert, notifying him of an urgent matter. Unfortunately, due to a distracting social event, this professional is completely unaware of the notification. Even worse, he receives incident alerts via email, a communication method which doesn’t have the ability to forward the alert to another person if he doesn’t respond within a short time frame. Maybe he should stop attending social events.

Introducing OpsRamp #OpsQ

With OpsRamp OpsQ, IT operations teams can analyze IT event streams in real-time, extract meaningful insights from events for continuous improvement, drive faster deployments and better collaboration, and reduce downtime with proactive detection. In this webinar you’ll get an overview of OpsQ, including demonstrations of features to drive greater efficiency within modern IT operational environments.

Monitoring that Monitors the Monitors of the Monitors

One way to break the cycle of alert fatigue is by improving the quality of the signals you monitor. That can mean greater resolution at which monitoring data is ingested and processed, smarter statistical methods for aggregating and correlating data across multiple services, or routing alerts through an escalation and incident management system.