Call Routing

uptime

Building a Smarter Escalation Matrix with Uptime.com

The idea behind an escalation matrix is simple: the situation requires greater authority to resolve. Authority can take many forms, including experience with a particular toolset or simply the proper permissions to flip the right switches. Therefore, escalation must involve putting the proper information into the right person’s hands (well, device).

uptime

Escalations and Maintenance Windows Are Critical to Downtime Response

Uptime.com includes several advanced check options to provide the flexibility organizations need in creating a response plan to downtime. Maintenance and planned downtime for patches and updates don’t typically create severe downtime events. With escalations, teams have an automated alert system that contacts designated senior-level personnel with relevant technical data.

onpage

Four Reasons to Use an Escalation Policy

Let’s set the scene – an IT professional just received a critical alert, notifying him of an urgent matter. Unfortunately, due to a distracting social event, this professional is completely unaware of the notification. Even worse, he receives incident alerts via email, a communication method which doesn’t have the ability to forward the alert to another person if he doesn’t respond within a short time frame. Maybe he should stop attending social events.

Introducing OpsRamp #OpsQ

With OpsRamp OpsQ, IT operations teams can analyze IT event streams in real-time, extract meaningful insights from events for continuous improvement, drive faster deployments and better collaboration, and reduce downtime with proactive detection. In this webinar you’ll get an overview of OpsQ, including demonstrations of features to drive greater efficiency within modern IT operational environments.

Monitoring that Monitors the Monitors of the Monitors

One way to break the cycle of alert fatigue is by improving the quality of the signals you monitor. That can mean greater resolution at which monitoring data is ingested and processed, smarter statistical methods for aggregating and correlating data across multiple services, or routing alerts through an escalation and incident management system.
signalfx

Monitoring Social Signals to Reduce Alert Fatigue With SignalFx and PagerDuty

During last week’s PagerDuty Summit in San Francisco, SignalFx was named PagerDuty’s Innovation Partner of the Year for work on seamlessly integrating problem detection with incident management. Last year’s winner was Amazon Web Services (AWS). Our integration with PagerDuty allows organizations to instantly route intelligent alerts to teams, automatically open incidents, and trigger escalation policies based on incident severity.

opsgenie

Three Keys to Incident Response: On-Call Schedules, Escalation Policies, and Routing Rules

Organizations are drowning in alerts, incidents, and chaos that prevent them from doing their jobs and serving their customers. Notably, for businesses who operate always-on services, an outage or downtime can be devastating to their bottom line, not to mention a poor experience for their customers and users.