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By OnPage Corporation
The world of IT incident response is no longer just about getting an alert. As systems grow more complex, teams need tools that not only notify them of a problem but also help them solve it quickly. In this evolving landscape, two names dominate the conversation: PagerDuty, the established enterprise leader, and incident.io, the modern, Slack-native challenger.
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By OnPage Corporation
For IT and SecOps teams, the challenge is not a lack of alerts. It is the sheer volume of noise coming from monitoring tools, security systems, and support channels. Trying to manage this volume manually is not just slow; it’s a recipe for mistakes, team burnout, and critical system failures.
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By Michelle Chua
While physical pagers were once the undisputed gold standard for urgent communication, their technological limitations now create dangerous bottlenecks for modern healthcare and IT teams. Carrying multiple devices is not only inconvenient but increasingly inefficient, prompting a widespread shift away from legacy hardware. As of May 2026, the obsolescence of traditional pagers is undeniable.
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By Ritika Bramhe
It’s 2:00 AM on a Saturday. An energy company’s thermal storage system temperature violently spikes past safe operating thresholds. The monitoring system instantly fires off an emergency alert via a standard Verizon email-to-text gateway. But instead of waking the engineer, the message is delayed by the carrier network. By the time the on-call responder sees the text hours later, the equipment has failed, resulting in catastrophic downtime.
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By Ritika Bramhe
With Atlassian announcing the sunsetting of Opsgenie, IT teams, MSPs, and cybersecurity professionals find themselves at a critical crossroads. Technical leaders are actively searching the market for reliable opsgenie alternatives to keep their infrastructure running smoothly and minimize downtime. While migrating platforms can feel like a frustrating chore, it’s actually the perfect opportunity to upgrade your incident response strategy.
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By Michelle Chua
You requested, we implemented it. OnPage’s new web console with an improved and more modern interface design is coming to you in the next few days! But we’re aware of how difficult it is to introduce change for healthcare organizations. Not because clinicians and hospital admins are averse to learning new tools. But more so because they’re wary of anything that may come in between them and their patients, taking away their valuable time from care delivery.
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By Michelle Chua
In today’s fast-paced healthcare environment, patient outcomes rely entirely on immediate, accurate, and secure information transfer. Mismanaged communication is costly; industry data suggests that communication failures contribute to an estimated $12 billion in annual revenue loss and are linked to nearly 30% of malpractice claims.
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By Ritika Bramhe
A major new study from Harvard Medical School and Beth Israel Deaconess Medical Center has found that a large language model (LLM) outperformed physicians across a wide range of clinical reasoning tasks, including making emergency-room triage decisions from messy, real-world patient data. The findings, published April 30 in Science, represent one of the largest comparisons yet between AI and physicians on clinical tasks.
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By Ritika Bramhe
Quick Answer A Network Operations Center (NOC) — pronounced “knock” — is a centralized physical or virtual facility where IT professionals monitor, manage, and maintain an organization’s network infrastructure on a 24/7/365 basis. The NOC serves as the nerve center for detecting incidents, coordinating responses, and ensuring maximum network availability and performance.
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By Ritika Bramhe
When we talk about patient experience in hospitals, the conversation usually centers on clinical outcomes, bedside manner, or discharge satisfaction scores. But a growing body of research suggests that something far more basic, how quickly and clearly a care team communicates, may matter just as much. This isn’t just true inside the hospital walls.
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By OnPage Corporation
Introducing Tap-to-Phone Call in OnPage. When critical incidents require more than messaging, teams need a fast way to connect. With Tap-to-Phone Call, users can place a direct phone call to group members directly from within an OnPage conversation. By simply tapping the phone icon, responders can transition from secure messaging to live voice coordination through their mobile carrier network, helping teams communicate faster when every second counts.
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By OnPage Corporation
Introducing Round-Robin Alert Distribution in OnPage. When every alert starts with the same responder, critical issues can pile up fast and put too much pressure on the same on-call team members. With Round-Robin Alert Distribution, OnPage can route alerts sequentially across responders, helping teams distribute urgent work more evenly, reduce workload concentration and support a more balanced on-call experience.
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By OnPage Corporation
When a nurse calls for help, every second counts. ER nurses juggle a lot: admission decisions, discharge approvals, orders, physician consults. When they need support fast, they can't afford to chase down the right person manually. Here's how one physician-led medical group solved it using OnPage: Nurses leave a voicemail on a single intake line It's automatically routed into OnPage as an alert to the on-call triage coordinator.
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By OnPage Corporation
Get a first look at the next-generation OnPage Enterprise Web Management Console, a modernized platform designed to help critical response and operations teams across IT, Healthcare, and other industries improve visibility, streamline communication workflows, and respond faster from one centralized interface.
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By OnPage Corporation
Learn more about what is NEW for our upgraded Web Console: https://www.onpage.com/from-alerting-tool-to-critical-communication-platform/
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By OnPage Corporation
OnPage Unveils Next-Generation Enterprise Web Management Console for its Critical Communications and Collaboration Platform.
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By OnPage Corporation
Are hospitals still using pagers in 2026? The answer might surprise you. In this video, we break down why hospital pagers are still used today, the security risks of pagers, and whether they meet HIPAA compliance standards. While pagers have long been trusted for their reliability, many healthcare organizations are now re-evaluating their role in modern clinical communication. We also explore why pagers are considered insecure, including the lack of encryption, no read receipts, and limited communication capabilities, all of which can impact patient care and coordination.
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By OnPage Corporation
See the next-generation OnPage Enterprise Web Management Console in action, built to simplify on-call scheduling, incident alerting, critical communication workflows and post-event reporting. In this demo, we walk through how teams can: Manage on-call schedules and escalation pathsSend and track critical alerts in real timeGain visibility into alert activity, read rates, and response timelinesConfigure contact groups and communication workflowsUse the new Lines Management module to set up call routing, menus, and rules through a self-service interface.
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By OnPage Corporation
OnPage has introduced a next-generation Enterprise Web Management Console, designed to modernize how critical response teams manage on-call, incident alerting, and HIPAA-compliant communication workflows at scale. This platform-wide upgrade goes beyond a UI refresh. It delivers a more intuitive, visible, and controllable experience for teams operating in high-stakes environments across IT, healthcare, and other industries.
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By OnPage Corporation
Veterinary clinics typically operate during standard 9–5 business hours. But emergencies don’t follow a schedule. Having the option to reach an on-call veterinarian through a dedicated after-hours emergency line provides peace of mind not only for pet owners, but, believe it or not, for veterinarians as well. So how does ONCALL work for veterinary clinics? Find out more through our Doggy Explain video.#dog.
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By OnPage
69% of healthcare CIOs said their hospitals see mobile strategies as a key initiative to improve clinical and operational outcomes. At the same time, these CIOs are also worried that enabling the use of mobile devices by clinicians, nurses and admins will significantly harm their institution's security and ability to comply with HIPAA.
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By OnPage
In this eBook, Michael Zboray, Gartner's former chief information officer and OnPage's current information and cybersecurity advisor, discusses the current state of cybersecurity operations in the MSP and IT industries.
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By OnPage
While monitoring makes it easy to keep track of your IT, getting ahold of the right person when IT fails is often difficult.
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By OnPage
Every year, IT teams waste an average of $1.27 million responding to alert noise from false alerts. False alerts not only waste engineers' time, they also make engineers less able to react to real alerts.
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By OnPage
Not all IT departments handle critical incidents in the same way. The differences explain a large part of why some teams are successful and others are not. Our latest whitepaper 6 Ways to Improve Incident Management details practical ways for your team to improve its incident management track record.
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By OnPage
How much can you afford to lose? It takes 18.5 hours on average to resolve a data center incident. How much will that cost you?
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By OnPage
IT teams know that strong escalation policies are like the net under an acrobat. They ensure that if an alert is not heard or cannot be handled by the recipient, the alert won't fall out of view and suffer a quick demise.
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By OnPage
In our latest e-book 5 Ways to Enhance Slack through Critical Alerting, we detail ways you and your team can better manage your critical alerts.
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By OnPage
In our latest e-book The ChatOps E-Book, we look at how IT teams can get the most out of their use of ChatOps by adding critical alerting capabilities.
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OnPage is the industry leading HIPAA secure Incident Alert Management System. Built around the incident resolution life cycle, OnPage’s unique ALERT-UNTIL-READ notifications for up to 8 hours enables organizations to get the most out of their digital investments, ensuring that sensors , monitoring systems , and people have a reliable means to escalate anomaly notifications to the right person immediately.
OnPage’s escalation policies, redundancies, and scheduling algorithms ensure that a critical message is never missed. Infinitely more reliable and secure than emails, text messages and phone calls combined, OnPage reduces incident resolution time by automating the notification process thereby reducing human errors and advancing the digital operations of your business.
Whether to minimize IT infrastructure downtime, or to minimize response time of healthcare providers in life and death situations, organizations are relying on OnPage for all their secure, HIPAA compliant, critical notifications needs.