Sep 15, 2023
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By Gilad Maayan
Incident management is a critical aspect of IT service management (ITSM) that revolves around restoring normal service operations as swiftly as possible after an unplanned interruption or reduction in quality. Also referred to as “incidents,” these interruptions could range from a minor issue like a single user being unable to access a service to a significant problem such as a server crash or network outage affecting many users.
Sep 12, 2023
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By Halle Katz
The release of the Gartner® Hype Cycle™ for I&O Automation, 2023 has inspired us here at OnPage to provide our insights on the latest trends in I&O optimization. In this blog, OnPage will predict the widespread adoption of technologies that can further automation efforts and thus contribute to I&O optimization.
Sep 7, 2023
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By Zoe Collins
Establishing an effective hospital discharge process is a crucial part of a patient’s stay and can significantly impact the success of their recovery. Patients, families, and subsequent care providers require a detailed education on continued treatment, aftercare processes, and required medications, to avoid any complications that may surface during recovery.
Sep 6, 2023
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By Ritika Bramhe
Within the broader context of organ transplantation, time is of the essence. Lives hang in the balance, waiting for that life-changing call announcing a matched donor organ. For organ transplant recipients, the waiting game is often a test of patience and resilience. However, with the advent of modern technology, a solution has emerged to alleviate this uncertainty – OnPage.
Sep 5, 2023
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By Ritika Bramhe
In critical healthcare scenarios, swift response is the linchpin to saving lives. Enter code blue workflows – a set of protocols that guide healthcare teams in high-stress scenarios. When a patient’s life is at stake due to cardiac arrest, respiratory failures, or other life-threatening conditions, these workflows ensure a rapid, synchronized response.
Aug 30, 2023
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By Halle Katz
Gartner recently published its Hype Cycle for Site Reliability Engineering, 2023, (July 2023) report. OnPage was inspired by this report to share its prediction about the future of site reliability engineering. In this blog, OnPage will review evolutionary tools that can improve site reliability engineering practices.
Aug 22, 2023
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By Zoe Collins
The OnPage team is pleased to inform you that we’ve been acknowledged in the Gartner® Hype Cycle™ for Real-Time Health System Technologies, 2023 report, as a Sample Vendor in the Clinical Communication and Collaboration category. As per the Gartner report, “This Hype Cycle includes technologies pivotal to the real-time health system vision.
Aug 15, 2023
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By OnPage Corporation
CloudOps, or Cloud Operations, is quickly becoming the standard for managing IT operations in the cloud computing ecosystem. By transforming traditional IT operations to harness the full potential of the cloud, businesses are experiencing greater automation, collaboration, agility, and resilience. This article is a deep dive into the concept of CloudOps, its core components, the advantages it offers, and the steps necessary to implement it effectively within an organization.
Aug 9, 2023
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By Halle Katz
Gartner recently published its Hype Cycle for Site Reliability Engineering, 2023, report. This blog reviews the future of site reliability engineering based on Gartner’s Hype Cycle. Additionally, the OnPage team is pleased that Gartner mentioned OnPage as a sample vendor in the Automated Incident Response category.
Aug 7, 2023
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By Ritika Bramhe
As the post-pandemic world finds its footing again, a resilient spirit drives the revival, propelling businesses to embrace a new era of technological innovation. Notably, IT teams are swiftly adopting the digital transformation of their processes, particularly in incident response. From virtual collaboration tools and remote IT support to automated incident management, teams have found innovative ways to ensure seamless business continuity while delivering IT services with minimum downtimes.
Sep 21, 2023
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By OnPage
Discover how OnPage's incident alert management solution can be seamlessly extended to ServiceNow's ITSM solution to provide a more efficient and streamlined service delivery experience. The two-way integration ensures that high-priority alerts are given top priority and reach the right team member in a timely manner. And, that's not all -- IT teams gain synchronization across audit trails, alert statuses, and notes, eliminating the need for app hopping and providing all the necessary information in one location.
Sep 6, 2023
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By OnPage
Discover how OnPage's incident alert management solution can be seamlessly extended to ServiceNow's ITSM solution to provide a more efficient and streamlined service delivery experience. The two-way integration ensures that high-priority alerts are given top priority and reach the right team member in a timely manner. And, that's not all -- IT teams gain synchronization across audit trails, alert statuses, and notes, eliminating the need for app hopping and providing all the necessary information in one location.
Aug 23, 2023
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By OnPage
OnPage partners with Datto’s Autotask PSA to convert tickets into intelligent alerts, reducing operating costs, improving response rates and SLA compliance.
Aug 10, 2023
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By OnPage
OnPage has combined the power of voicemail transcription with keyword-based triggers to identify and prioritize after-hours incidents. The new OnPage + ConnectWise workflow enhances incident alert management for IT and Managed IT clients by drastically decreasing incident response times. By streamlining after-hours on-call communication, OnPage's critical alerting platform has revolutionized the on-call IT industry.
Jan 31, 2023
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By OnPage
OnPage is an Incident Alert Management platform that elevates critical notifications to the right person on call to remediate critical events. With Alert-Until-Read capabilities, dynamic digital schedules, escalation policies, incident reports, and redundancies, OnPage aims to ensure that critical alerts are never missed. OnPage serves many industries including, healthcare, information technology, managed services, IoT, and manufacturing. With over 250+ integrations, the solution extends incident alert management to popular ITSM (ticketing), RMM, monitoring and cybersecurity tools. On the healthcare front, OnPage integrates with popular scheduling, IoT, nurse calls, and EMR systems.
Dec 20, 2021
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By OnPage
Adrienne, a Family and Nurse Practitioner at a leading healthcare organization recommends OnPage to anyone looking to adopt a clinical communication and collaboration solution. Keep watching to learn how her organization adopts OnPage to enhance their after-hours call paging workflows.
Dec 16, 2021
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By OnPage
In this video, Brian Domschke, CEO of BD Net Corporate Networking recommends OnPage for on-call management. Keep watching to learn how his organization leverages OnPage's digital fail-safe scheduling capabilities and alerting system to notify on-call staff after hours. OnPage continues to empower Managed Service Providers of all sizes to accelerate incident remediation for clients and provide exceptional IT services.
Mar 2, 2020
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By OnPage
69% of healthcare CIOs said their hospitals see mobile strategies as a key initiative to improve clinical and operational outcomes. At the same time, these CIOs are also worried that enabling the use of mobile devices by clinicians, nurses and admins will significantly harm their institution's security and ability to comply with HIPAA.
Jan 14, 2020
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By OnPage
In this eBook, Michael Zboray, Gartner's former chief information officer and OnPage's current information and cybersecurity advisor, discusses the current state of cybersecurity operations in the MSP and IT industries.
Oct 24, 2018
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By OnPage
While monitoring makes it easy to keep track of your IT, getting ahold of the right person when IT fails is often difficult.
Oct 1, 2018
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By OnPage
Every year, IT teams waste an average of $1.27 million responding to alert noise from false alerts. False alerts not only waste engineers' time, they also make engineers less able to react to real alerts.
Sep 1, 2018
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By OnPage
Not all IT departments handle critical incidents in the same way. The differences explain a large part of why some teams are successful and others are not. Our latest whitepaper 6 Ways to Improve Incident Management details practical ways for your team to improve its incident management track record.
Aug 1, 2018
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By OnPage
How much can you afford to lose? It takes 18.5 hours on average to resolve a data center incident. How much will that cost you?
Jul 1, 2018
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By OnPage
IT teams know that strong escalation policies are like the net under an acrobat. They ensure that if an alert is not heard or cannot be handled by the recipient, the alert won't fall out of view and suffer a quick demise.
Jun 1, 2018
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By OnPage
In our latest e-book 5 Ways to Enhance Slack through Critical Alerting, we detail ways you and your team can better manage your critical alerts.
Jun 1, 2018
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By OnPage
In our latest e-book The ChatOps E-Book, we look at how IT teams can get the most out of their use of ChatOps by adding critical alerting capabilities.
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OnPage is the industry leading HIPAA secure Incident Alert Management System. Built around the incident resolution life cycle, OnPage’s unique ALERT-UNTIL-READ notifications for up to 8 hours enables organizations to get the most out of their digital investments, ensuring that sensors , monitoring systems , and people have a reliable means to escalate anomaly notifications to the right person immediately.
OnPage’s escalation policies, redundancies, and scheduling algorithms ensure that a critical message is never missed. Infinitely more reliable and secure than emails, text messages and phone calls combined, OnPage reduces incident resolution time by automating the notification process thereby reducing human errors and advancing the digital operations of your business.
Whether to minimize IT infrastructure downtime, or to minimize response time of healthcare providers in life and death situations, organizations are relying on OnPage for all their secure, HIPAA compliant, critical notifications needs.