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By Michelle Chua
IT incidents do not follow a 9-to-5 schedule. A server can go down overnight, a critical application can fail on a weekend, or a high-priority support ticket can arrive when the IT team has already left the office. For IT teams, the challenge goes beyond simply providing after-hours IT support. They need a reliable on-call process that identifies the right responder, delivers critical alerts and ensures timely escalation when necessary.
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By Ritika Bramhe
To manage cloud alerts effectively, define which conditions require immediate action, include useful incident context, and route critical notifications to the engineer currently on call. Add escalation rules for unanswered alerts and test the entire path from detection to response. This process applies whether your team uses AWS, Azure, Google Cloud, or several providers. Cloud monitoring can tell you something is wrong.
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By Ritika Bramhe
The best AI SRE tools to evaluate in 2026 include Sherlocks AI, Resolve AI, Traversal, Cleric, Rootly AI SRE, Komodor Klaudia, Datadog Bits Investigation, and Dynatrace Intelligence. Each addresses a different part of reliability work, from investigating alerts across multiple systems to diagnosing Kubernetes failures or validating production changes. Choosing the right tool starts with a practical question: where does your team lose time during an incident?
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By Michelle Chua
As businesses increasingly integrate artificial intelligence into their applications and workflows, understanding what happens behind the scenes of these AI systems has become essential. AI-powered chatbots, large language models (LLMs), and autonomous AI agents can process thousands of requests, interact with external applications, and execute complex tasks. However, when something goes wrong, identifying the source of the problem isn’t always straightforward. Was the AI response incorrect?
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By Michelle Chua
After-hours calls can create missed messages and send urgent issues to the wrong clinician. For private medical practices, that risk grows when call answering and on-call escalation rely on the same loosely defined workflow. Answering service receives an inbound call, captures information, and categorizes the request. On-call routing identifies the responsible clinician, delivers the message, and escalates it when the clinician does not respond.
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By Michelle Chua
Managing a growing IT environment requires more than reacting to problems as they appear. IT teams and managed service providers (MSPs) need continuous visibility into endpoints, servers, networks and other infrastructure so they can identify potential issues, perform maintenance and resolve problems remotely. That is where remote monitoring and management (RMM) software comes in. RMM tools provide IT teams with a centralized way to monitor and manage distributed IT environments.
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By Michelle Chua
Pharmacists manage much more than dispensing medications. Throughout the day, they may be processing prescriptions, communicating with healthcare providers, assisting patients and coordinating with other pharmacy staff, all while managing a steady flow of incoming calls. For pharmacies that accept prescriptions by phone, those calls add another important communication workflow to an already busy environment.
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By Michelle Chua
When an urgent situation occurs, organizations need more than a way to send a message. They need a communication strategy that considers who needs to receive the message, whether they need to take action and how quickly they need to respond. This is where the difference between on-call alerting and mass notification becomes important. A critical IT incident, for example, may require an immediate response from a specific on-call engineer or incident response team.
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By Ritika Bramhe
A missed page at 2 a.m. can turn a minor service degradation into an hours-long outage, an SLA breach, and a costly customer-trust problem. For IT operations, SRE, and DevOps teams, the tool that decides who gets alerted, how, and when someone stops the escalation is a critical piece of infrastructure.
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By Michelle Chua
IT Ops teams face two failures that pull in opposite directions: responders interrupted so often that they stop reacting, and a truly critical alert lost inside that same flood. Alert noise and alert fatigue describe those two problems, and treating them as one usually makes both worse. This article shows how to reduce interruptions without making critical incidents easier to miss.
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By OnPage Corporation
Learn how to navigate the OnPage Web Portal Reporting Console and gain greater visibility into your organization’s critical messaging activity. In this video, we walk through OnPage’s reporting tools and show how administrators can review alert and message activity, delivery and response metrics, responder performance, account and group activity, and communication trends from one centralized dashboard.
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By OnPage Corporation
Learn how to navigate and manage the Settings section in the OnPage Console. In this video, we walk through the OnPage Console Settings and show administrators how to manage administrator accounts, permissions and groups, reusable message templates, notifications, security settings, and other organization-level preferences. The Settings section gives administrators a centralized place to configure their OnPage environment, control user permissions, and manage important account preferences.
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By OnPage Corporation
What are the different ways to send a critical alert to the OnPage app? This video shows three ways people and external systems can trigger a high-priority OnPage mobile alert that's also HIPAA compliant (secure or healthcare use cases): These options are particularly useful for users with OnPage mobile licenses who do not have a Silver or Gold plan.
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By OnPage Corporation
Learn how to configure redundancy notifications and copy recipients for a contact in the OnPage Console. This video walks through disabling Secure Messaging, setting the redundancy time interval, selecting additional delivery channels and sending message copies through email, SMS or IVR/voice call. Important: Disabling Secure Messaging means messages will no longer be delivered through OnPage’s secure channel. This configuration is not HIPAA compliant and should not be used for healthcare communications requiring HIPAA compliance.
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By OnPage Corporation
Learn how to download the OnPage app and create a new account. This quick tutorial walks you through entering your account details, choosing a unique OnPage ID, creating a password, and completing registration. You’ll also learn how to enable notifications and critical alerts so important OnPage alerts can sound and appear on your lock screen—even when your iPhone is muted or Focus mode is enabled.
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By OnPage Corporation
Forgot your OnPage password? Enter your OnPage ID, click Next, and select Forgot Password. Submit the email address associated with your account or your OnPage ID, then click Recover Password. You’ll receive a temporary password by email, which you can use to log in and create a new password. If you don’t see the email, check your spam folder.
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By OnPage Corporation
How to Use the OnPage Mobile App Get more out of the OnPage mobile app with this step-by-step walkthrough. In this video, we take an in-depth look at the app’s key features and show you how to use them, from managing alerts and responding to incidents to staying connected wherever you are. Whether you’re new to OnPage or looking for a quick refresher, this guide makes it easy to get started.
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By OnPage Corporation
Learn how to set up and manage Dedicated Lines in OnPage. In this step-by-step tutorial, we’ll walk through how to configure your Dedicated Lines to control how incoming calls are received, processed, and routed. You’ll learn how to:✓ Configure basic line details✓ Customize call processing behavior✓ Set up interactive routing menus✓ Add caller instructions and prompts✓ Review and save your Dedicated Line settings.
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By OnPage Corporation
Welcome to the OnPage Dispatcher Console, your central hub for messaging activity and performance insights. In this video, we’ll walk through the main dashboard and show how it gives dispatchers a consolidated view of messaging activity, performance metrics, on-call status, and upcoming schedules, all in one place. See how the OnPage Dispatcher Dashboard helps teams stay informed and maintain visibility into critical communications.
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By OnPage Corporation
Need to keep your OnPage schedule in sync with your calendar? In this step-by-step video, we’ll show you how to share an OnPage Web Management Console schedule with your personal Google Calendar or Outlook Calendar. You’ll learn how to: Copy your OnPage schedule subscription URL Add it to Google Calendar Add it to Outlook Calendar Keep your OnPage schedule accessible alongside your other calendar events.
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By OnPage
69% of healthcare CIOs said their hospitals see mobile strategies as a key initiative to improve clinical and operational outcomes. At the same time, these CIOs are also worried that enabling the use of mobile devices by clinicians, nurses and admins will significantly harm their institution's security and ability to comply with HIPAA.
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By OnPage
In this eBook, Michael Zboray, Gartner's former chief information officer and OnPage's current information and cybersecurity advisor, discusses the current state of cybersecurity operations in the MSP and IT industries.
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By OnPage
While monitoring makes it easy to keep track of your IT, getting ahold of the right person when IT fails is often difficult.
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By OnPage
Every year, IT teams waste an average of $1.27 million responding to alert noise from false alerts. False alerts not only waste engineers' time, they also make engineers less able to react to real alerts.
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By OnPage
Not all IT departments handle critical incidents in the same way. The differences explain a large part of why some teams are successful and others are not. Our latest whitepaper 6 Ways to Improve Incident Management details practical ways for your team to improve its incident management track record.
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By OnPage
How much can you afford to lose? It takes 18.5 hours on average to resolve a data center incident. How much will that cost you?
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By OnPage
IT teams know that strong escalation policies are like the net under an acrobat. They ensure that if an alert is not heard or cannot be handled by the recipient, the alert won't fall out of view and suffer a quick demise.
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By OnPage
In our latest e-book 5 Ways to Enhance Slack through Critical Alerting, we detail ways you and your team can better manage your critical alerts.
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By OnPage
In our latest e-book The ChatOps E-Book, we look at how IT teams can get the most out of their use of ChatOps by adding critical alerting capabilities.
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OnPage is the industry leading HIPAA secure Incident Alert Management System. Built around the incident resolution life cycle, OnPage’s unique ALERT-UNTIL-READ notifications for up to 8 hours enables organizations to get the most out of their digital investments, ensuring that sensors , monitoring systems , and people have a reliable means to escalate anomaly notifications to the right person immediately.
OnPage’s escalation policies, redundancies, and scheduling algorithms ensure that a critical message is never missed. Infinitely more reliable and secure than emails, text messages and phone calls combined, OnPage reduces incident resolution time by automating the notification process thereby reducing human errors and advancing the digital operations of your business.
Whether to minimize IT infrastructure downtime, or to minimize response time of healthcare providers in life and death situations, organizations are relying on OnPage for all their secure, HIPAA compliant, critical notifications needs.