Jun 9, 2018
Waltham, MA, USA
Feb 14, 2019   |  By Christopher Gonzalez
If you’re like me, you’re pleased to learn that Slack Technologies is expanding its exceptional service to the healthcare industry and is ready to meet the sector’s HIPAA requirements. For healthcare pros, physicians and organizations, this means that they can use Slack’s mobile app and desktop platform to securely share PHI and other sensitive medical records—this is huge news for the industry!
Feb 6, 2019   |  By Christopher Gonzalez
What do VHS players and Tamagotchis have in common with the pager? It’s simple, they’re old pieces of technology that were popular in the ‘90s. It’s no longer the “Saved by the Bell” years and doctors need to get with the times by ditching their hammer pants, fanny packs … and pagers! By saying goodbye to the pager, doctors can adopt a more secure, clinical communications solution that’s equipped to handle all 21st century hospital demands.
Jan 29, 2019   |  By Christopher Gonzalez
Improving MSP Incident Alert ManagementAs the big game approaches this Sunday, I’ve been thinking about the NFL’s introduction of instant replay and how it makes the league much more enjoyable! Whether you’re rooting for the Patriots led by Tom Brady … or the Rams, you can’t deny that instant replay makes every Super Bowl much more efficient and adds more clarity to the game.
Jan 17, 2019   |  By Christopher Gonzalez
Let’s set the scene – an IT professional just received a critical alert, notifying him of an urgent matter. Unfortunately, due to a distracting social event, this professional is completely unaware of the notification. Even worse, he receives incident alerts via email, a communication method which doesn’t have the ability to forward the alert to another person if he doesn’t respond within a short time frame. Maybe he should stop attending social events.
Jan 16, 2019   |  By Shawn Lazarus
OnPage and ConnectWise has come a long way from when we first announced our integration 3 years ago. Today the integration supports the day to day workings of over 3000 MSPs with more and more being added to the number. Here at OnPage we love our MSP customers because they are an active bunch who work with us to create better solutions. Many of their suggestions have been incorporated in to our latest release of the OnPage + ConnectWise Manage integration. OnPage+ConnectWise 3.0 !!!
Oct 24, 2018   |  By OnPage
While monitoring makes it easy to keep track of your IT, getting ahold of the right person when IT fails is often difficult.
Oct 1, 2018   |  By OnPage
Every year, IT teams waste an average of $1.27 million responding to alert noise from false alerts. False alerts not only waste engineers’ time, they also make engineers less able to react to real alerts.
Sep 1, 2018   |  By OnPage
Not all IT departments handle critical incidents in the same way. The differences explain a large part of why some teams are successful and others are not. Our latest whitepaper 6 Ways to Improve Incident Management details practical ways for your team to improve its incident management track record.
Aug 1, 2018   |  By OnPage
How much can you afford to lose? It takes 18.5 hours on average to resolve a data center incident. How much will that cost you?
Jul 1, 2018   |  By OnPage
IT teams know that strong escalation policies are like the net under an acrobat. They ensure that if an alert is not heard or cannot be handled by the recipient, the alert won’t fall out of view and suffer a quick demise.
Feb 8, 2019   |  By OnPage
Consolidate IT alerts onto one platform. Access time stamped alerts with relevant information. Manage incident responders and stakeholders through secure messaging, live ticket updates and postmortem reporting. Rock-solid reliability.
Jan 16, 2019   |  By OnPage
OnPage complements ServiceNow’s ITSM software with critical alerting to lower risk, improve business agility, and reduce costs.
Jan 15, 2019   |  By OnPage
OnPage complements ServiceNow’s ITSM software with critical alerting to lower risk, improve business agility, and reduce costs.
Dec 7, 2018   |  By OnPage
When you absolutely need to be notified, only OnPage has Alert-Until-Read capabilities. The alert is unique, loud and very hard to ignore. And it will keep going for up to eight hours until it's acknowledged. For IT, MSP and healthcare professionals, OnPage'automates incident management, reduces human error and drastically cuts down response times.
Dec 3, 2018   |  By OnPage
OnPage partners with Datto’s Autotask PSA to convert tickets into intelligent alerts, reducing operating costs, improving response rates and SLA compliance.