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By Almaden AI
From a business executive's perspective, the core question is not how many metrics a tool collects, but how clearly it connects technology to business productivity, cost, and risk. Dave Wagner summarizes this nicely: "if you're a business leader, what's really powerful about Collective IQ is it's not just technology metrics, it's productivity metrics."
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By Almaden AI
Collective IQ DEX (CIQ DEX) provides a unified view of the employee experience across different devices, locations, applications, collaboration tools, and even user sentiment. The platform combines intelligent IT asset analysis and employee perception, with drill-down capability to the level of each user and endpoint.
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By Almaden AI
Most IT organizations still operate in “firefighting” mode: an employee opens a ticket, the service desk investigates, depending on severity and complexity multiple teams or people are involved to diagnose, and then the appropriate person or team fixes the issue. The whole process then repeats for the next reported incident. This model doesn’t scale, drains time and budget, and leaves a huge number of issues unresolved because many employees simply don’t bother to report them.
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By Almaden AI
The way IT teams interact with technology has changed dramatically over the years. From early text-based interfaces to today’s dashboards and now conversational AI, each stage has reshaped how we monitor, diagnose, and understand complex IT environments. But while dashboards gave us visibility, they often led to more questions than answers. In this post, we briefly explore the evolution of UI in IT products and how conversational AI is bridging the gap between data and understanding.
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By Almaden AI
In a scenario where IT teams face growing pressure to deliver positive business outcomes, relying solely on technical metrics is no longer enough. During the webinar held on March 26, 2026, Leandro Silva and Bob Kruger spoke about how Digital Employee Experience (DEX) — a tangible discipline supported by specialized tools — transforms IT decision-making, resource prioritization, and strategic value delivery for organizations.
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By Almaden AI
AlmaIQ, the intelligent self-service agent for employees just received an incredible boost that expands its role to uniquely help IT teams. Interacting with users through Microsoft Teams, AlmaIQ answers questions about devices and internal processes in natural language. Whereas that intelligence simplified employees lives on the job, it now enables IT teams to interact with Collective IQ at the level of departments, groups, and collections of devices to spot patterns and trends. The overall result: vastly more productive operations and satisfied employees.
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By Almaden AI
Almaden strengthened its leadership in the HaaS ecosystem by participating in the Arklok Technology Kickoff on March 11 and 12, 2026. CEO Leandro Silva shared strategic insights on ITAM and DEX, essential for providers to scale services efficiently.
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By Almaden AI
When a CFO evaluates a technology investment, the natural focus is often on cost reduction. That's a valid perspective-and one that will always matter-but what if there were a smarter, more impactful way to improve EBITDA? In an exclusive interview, Leandro Silva, CEO of Almaden, argues that technology decisions shouldn't only address the bottom of the income statement. To truly drive business results, leaders must also look at the top-and the key lies in the Employee Digital Experience (DEX)
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By Almaden AI
At Almaden, our mission has always been simple: help organizations deliver exceptional digital employee experiences with confidence. Today, we’re proud to share a major milestone in that commitment. Almaden, Inc. has successfully achieved SOC 2 Type II compliance. This accomplishment reflects not just a security checkbox, but a rigorous independent validation of how we protect our customers’ data every single day.
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By Almaden AI
Over the last few years, “DEX – digital employee experience” has stopped being a buzzword and become a core pillar of both IT and business strategy. The shift started with the pandemic, but its impact is here to stay. As Dave Wagner, Head of Business Development at Almaden, explains, “the big factor that made managing the employee experience more critical than ever started with COVID.
With Collective IQ and Alma Predict, your IT team can instantly forecast whether existing devices will deliver a good user experience after migrating to Windows 11. What once required hours of manual analysis is now done automatically with AI — ensuring proactive decisions, compatibility, and continuous productivity. The future of IT management has already begun with Almaden. Talk to our specialists and request your personalized demo.
When is the right time to replace your hardware? That’s one of the most common questions IT leaders face. The hardware lifecycle is a major dilemma: replace too early, and you waste resources; wait too long, and you risk productivity, security, and even sustainability. That’s where AlmaAnalysis, the new feature of Almaden’s Collective IQ, comes in. With AI-powered smart analysis, your IT team can: Evaluate the real performance of every device. Predict bottlenecks before they impact users. Compare whether it’s smarter to upgrade components or invest in new equipment.
AskAlma about the devices in your company that are experiencing problems and get a quick summary and suggested problem resolutions.
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By Almaden AI
Collective IQ is a Digital Employee Experience (DEX) solution that applies machine learning and artificial intelligence to understand the journey of local and remote users interacting with their devices and applications, generating visibility and insights for troubleshooting through continuous learning.
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By Almaden AI
Almaden’s IT asset management (ITAM) technology positions IT as an important business agent within companies. Collective IQ® delivers visibility and management of IT assets, investment optimization, operational efficiency, and compliance. Collective IQ® is cloud-based and does not require infrastructure investment. Collective IQ® is simple to install and operate, providing immediate business benefits.
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By Almaden AI
Collective IQ® Business Edition incorporates Alma Analysis, enabling IT organizations to select specific devices, detect patterns, and receive intelligent suggestions for incident resolution. By leveraging Generative AI algorithms, Collective IQ® delivers actionable insights to enhance system performance and ensure a seamless digital employee experience.
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By Almaden AI
With increasing digital transformation and remote work, poor IT user experience has a direct impact on customer satisfaction, employee productivity, and morale.Almaden helps IT teams deliver an optimal digital employee experience, in the office and remote, by analyzing quantitative systems data and user sentiments, and resolving issues through continuous learning and automation. Almaden Collective IQ DEX (CIQ®) and CIQ® SmartCenter remove obstacles that impact employee results and creativity.
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By Almaden AI
Collective IQ is a Digital Employee Experience (DEX) solution that applies machine learning and artificial intelligence to understand the journey of local and remote users interacting with their devices and applications, generating visibility and insights for troubleshooting through continuous learning.
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By Almaden AI
Collective IQ Digital Employee Experience - Introduction - Almaden - Reimagined Digital Experience.
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Almaden helps IT teams deliver an optimal digital employee experience, in the office and remotely, by analyzing quantitative systems data and user sentiments, and resolving issues through continuous learning and automation.
Predictively and proactively manage the end-users digital experience. Identify and resolve issues that impact productivity and creativity:
- Are employees wasting time trying to complete simple tasks? Users entering data into an online form on a very responsive website have fast Internet with a strong WiFi signal. Yet, are frustrated by the SLOW speed at which this task is being completed. Almaden Collective IQ® (CIQ®) detects the root cause and advises affected users on how to correct it. Plus, advises IT so configuration changes can be made to help other users.
- Do employees have the computing resources they need to be successful? Employees can’t deliver on commitments if they don’t have the necessary equipment and software, or if assets were acquired with inadequate capabilities. CIQ SmartCenter™ ensures resources are available in a timely and cost-effective manner.
- Does my business have what’s needed for its digital transformation? CIQ SmartCenter™ collects and reports on all IT assets, licenses, and subscriptions. Combined with Almaden Collective IQ®, enterprises can proactively and predictively ensure employees are able to satisfactorily perform their roles.
Almaden Products connect the dots:
- COLLECTIVE IQ® Digital Experience Management: Elevate employee productivity and satisfaction with a better digital experience. Optimize the company’s technology operations and processes with high availability and cost savings.
- SMARTCENTER™ IT Asset Management: Employees can’t deliver on commitments if they don’t have the necessary equipment and software, or if assets were acquired with inadequate capabilities. SmartCenter™ ensures resources are available in a timely and cost-effective manner.
- Consulting and Professional Services: CIQ® SmartCenter® collects and reports on all IT assets, licenses, and subscriptions. Combined with Almaden Collective IQ® (CIQ®), enterprises can proactively and predictively ensure employees are able to satisfactorily perform their roles.
Maximizing the Digital Experience for End-User Productivity and Satisfaction.