Chat

onedesk

Using the OneDesk messenger application to offer live chat-based support

With the latest release of OneDesk we now offer a built-in chat application that allows you to offer real-time support to your customers. This is released in beta so please go ahead and use it, but don’t forget to give us your feedback. Once you put the customer apps on your website, you can now chat with your visitors directly from within OneDesk.

freshworks

15 Examples of Brands That Deliver Proactive Support and How to Learn From Them

Customer support is a make or break service for a business that differs by region. While 24/4 live chats and support phone numbers that connect to skilled agents and managers are the most direct ways to communicate with your audience, it helps to also practice proactive support techniques.

zendesk

Chat support models: shared vs dedicated

Offering omnichannel customer service is the core of any organization’s support strategy. But, in some cases it’s not possible for agents to do everything, and it’s critical that there is a plan in place for assigning agents to channels. There are two methodologies for channel assignment: a shared agent model and a dedicated one. In a shared model, agents handle some or all channels simultaneously. In a dedicated model, agents are focused on a single channel.

teamsupport

Live Chat Tips and Tricks to Increase Customer Satisfaction

Technological advancements have created new ways to optimize customer service and increase sales. One of the most exciting developments over the past decade has been the live chat feature that has become a staple for most websites. With this feature, customers can ask questions before buying or get assistance with a product without the frustration of long wait times.

ngdesk

Best free live chat solutions for law service

Live chat software has been used in a variety of industries, such as e-commerce, medical and financial services. Now, law offices are implementing live chat to reach out to individuals who are seeking to retain counsel for various legal purposes. Choosing the best live chat system for your firm can be based on factors, such as cost, productivity and its effect on clients. However, ngDesk live chat is a free system that will change how your office functions and client list. So how can ngDesk help you?