11 Best Team Chat Apps. Who's Got the Muscle?

Here’s the truth: there are hardly any ‘team chat apps’ left on the market. Today’s corporate messengers are not about communication only. As demands of businesses have risen, team chat apps turned into powerful collaboration tools. They mix chats, work items and integrations with third-party apps, becoming a kind of ‘work hubs’ to satisfy business needs. Back in 2013, Slack pioneered with this approach to team chat apps.


15 Ways to Streamline and Improve Your Customer Support

‍Customer support drives long-term relationships that can be the primary source of profit for your business. However, a customer support process that is slow or does not make itself as accessible as it needs to be can drive customers away. As such, we're going to look at 15 ways to streamline and improve the whole process. The farther that the customer has to go to get the support that they need, the more expensive it becomes for you, and the slower your response will become.


The Pivot to Chat: How Blue Nile Doubled Their Chat Revenue in 2020

Jewelry is meant for special occasions, and often customers want to see and feel the product before making that special purchase. Major players in the jewelry market like Tiffany’s and Cartier started out with purely physical retail stores, before eventually incorporating online identities. That’s why Blue Nile, one of the first companies in the jewelry space to establish an online-first business, has had to work harder than most in making their business a success.


6 myths about chat etiquette that are slowing you down

Chat can be every bit as annoying as email if you and your colleagues aren’t using it right. It’s ironic, really. The whole point of group chat is to be a fast, fun way to communicate. But based on the conventional wisdom around chat etiquette, you’d think sending a quick ping was as delicate as inviting the Queen to high tea.


7 Reasons Why Your Business Needs 24/7 Chat Support

The customer support department is an integral part of any organization. Startup business owner often handles it by themselves; however, medium to large-sized organizations establish separate workforce but in-house hiring or outsourcing to keep their customers happy. They use many proven tactics for user engagement and are still seeking the way to bridge the gap.


Live Chat Support 101

The past two decades have witnessed emails going on to become one of the most preferred modes of contact in customer support. The reason for this newfound affinity was straightforward. They were easy to use, track and respond. Though email support isn’t dead, chat as a support channel has become more engaging and favored among customers in recent times.


15 Examples of Brands That Deliver Proactive Support and How to Learn From Them

Customer support is a make or break service for a business that differs by region. While 24/4 live chats and support phone numbers that connect to skilled agents and managers are the most direct ways to communicate with your audience, it helps to also practice proactive support techniques.