Customer support drives long-term relationships that can be the primary source of profit for your business. However, a customer support process that is slow or does not make itself as accessible as it needs to be can drive customers away. As such, we're going to look at 15 ways to streamline and improve the whole process. The farther that the customer has to go to get the support that they need, the more expensive it becomes for you, and the slower your response will become.
Chat can be every bit as annoying as email if you and your colleagues aren’t using it right. It’s ironic, really. The whole point of group chat is to be a fast, fun way to communicate. But based on the conventional wisdom around chat etiquette, you’d think sending a quick ping was as delicate as inviting the Queen to high tea.
The customer support department is an integral part of any organization. Startup business owner often handles it by themselves; however, medium to large-sized organizations establish separate workforce but in-house hiring or outsourcing to keep their customers happy. They use many proven tactics for user engagement and are still seeking the way to bridge the gap.