Sep 4, 2018
San Francisco, CA, USA
Feb 21, 2019   |  By Alex Solomon
This month is a big month for PagerDuty—we turned 10 on February 18! I never imagined we’d reach this milestone, honestly. A lot of Dutonians have asked me recently: When you first started PagerDuty, did you ever imagine it would become what it is today?
Feb 20, 2019   |  By Morgan Dornbush
Last fall, we introduced PagerDuty Analytics, a product that combines machine and human response data to provide operational insights that enable organizations to drive process maturity and improved business outcomes. Today, we’re excited to announce that it’s generally available! As part of our expanded Analytics product offering, we’re rolling out a set of prescriptive operational performance scorecards.
Feb 7, 2019   |  By Rachael Byrne
Culture is the way we do things together. It’s the secret sauce that results in happy, healthy teams that consistently meet their goals. It’s also the hardest thing to define, cultivate, and change in an organization. True cultural change requires more than creating and communicating policies. It takes collaboration, persistence, and experimentation.
Feb 1, 2019   |  By Rachael Byrne
Your team had been fighting this major incident for hours, but your investigation was hitting one dead end after another. Finally, you managed to isolate the problem and your graphs started to improve. When all systems went back to normal, everyone let out a collective sigh of relief, shut down the response call, and went back to bed, never to think of this incident again. Or so you thought.
Jan 23, 2019   |  By PagerDuty
To kick off the year, we’re launching a monthly blog series to share new product announcements on an ongoing basis. This month, we’re excited to announce several new integrations, as well as the new global events rule API that empowers admins and developers to easily manage event rules at scale. (Be sure to also check out our platform release notes to stay up-to-date on what’s new.)
Nov 17, 2018   |  By PagerDuty
To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional complexity and chaos. More people are involved in operations and in incident response, across an ever-increasing mix of systems, applications, tools, and layers of abstraction, resulting in more and more risk to the business.
Sep 4, 2018   |  By PagerDuty
Given the speed at which technology and consumer expectations are changing, there are now significant gaps in existing ITSM approaches. As a result, ITSM and ITIL processes need to be modernized to address needs around integrating legacy processes and tools, to create workflows that are built around people to maximize flexibility and ease of use.
Sep 4, 2018   |  By PagerDuty
This study reviewed a combination of notification statistics and their impact on the well-being and work-life balance of human responders to help answer this question: When does on-call pain lead to employee attrition and how can it be avoided?
Sep 1, 2018   |  By PagerDuty
When your monitoring systems generate too many issues that require your attention, your organization starts to suffer from the phenomenon known as alert fatigue. Once alert fatigue sets in, it impacts the services you deliver to employees and customers. Teams become desensitized to alerts, which can cause them to miss critical notifications.
Sep 1, 2018   |  By PagerDuty
In this e-book, we introduce a new approach to AIOps that eliminates silos between event and incident management, has helped customers reduce noise on average by 98%, and supports both centralized and distributed workflows in harmony.
Feb 14, 2019   |  By PagerDuty
When suspicious or risky behaviors occur on one of your servers or containers, what can you see and how quickly can you see it? The growing use of complex infrastructure coupled with sophisticated malicious actors requires immediate action when an incident does occur. Preparation is key.
Feb 13, 2019   |  By PagerDuty
Cox Automotive aims to transform the way the world buys, sells, and owns cars by providing insights and products to bridge the gap between consumers, manufacturers, dealers, and lenders at every stage of the automotive experience.
Feb 5, 2019   |  By PagerDuty
Catch up on all the exciting things we’ve released over the past several months. In this edition of PagerDuty Pulse, you’ll get a view into innovations in mobile to drive smarter response, our new Analytics product for powerful operations insights, a host of new integrations and APIs, and more.
Jan 29, 2019   |  By PagerDuty
Ana is currently working as a Chaos Engineer at Gremlin 10, helping companies avoid outages by running proactive chaos engineering experiments. She last worked at Uber where she was an engineer on the SRE and Infrastructure teams specifically focusing on chaos engineering and cloud computing. Catch her tweeting at @Ana_M_Medina 11 mostly about traveling, diversity in tech, and mental health.
Jan 11, 2019   |  By PagerDuty
When everything's on fire, PagerDuty's live updating keeps you focused on what's most important.