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Dec 2, 2019   |  By Jerry Weltsch
Recently, I wrote about an IDC business value study PagerDuty commissioned and shared some of the results from the research. In summary, after in-depth interviews with eight enterprise customers, IDC applied its proven business value methodology to the aggregated results of those interviews and found that enterprise customers were averaging a three-year return-on-investment (ROI) of 731% and a payback period (break-even point) on their investment in just 4.3 months.
Nov 21, 2019   |  By Jerry Weltsch
In order to keep digital services running around the clock, teams need to be able to solve problems faster—or, ideally, in real time. Many vendors claim to provide value and help organizations bolster their digital operations management.
Nov 20, 2019   |  By Ayla Anderson
Digital transformation may be the largest shift the IT industry will experience in a lifetime. It’s a term used throughout the tech industry and in various contexts. Gartner defines it as “…anything from IT modernization (for example, cloud computing), to digital optimization, to the invention of new digital business models,” which has massive implications for almost every organization.
Nov 14, 2019   |  By Anton Van Oosbree
Did you know ringtones in the PagerDuty mobile app are one of the most-requested features customers contact us about? And have you ever wondered what makes a good ringtone and how we come up with them? Imagine the following: You’re on an on-call rotation with no end in sight. There might be a trusted responder you can page in for help, but they’re already burnt out. The Incident Commander won’t be any assistance, because you are the Incident Commander.
Nov 13, 2019   |  By Derek Ralston
When we announced the launch of our Retrospectives Guide, we wrote about the value of scaling the continuous improvement mindset to beyond Product Development at PagerDuty by establishing the RetroDuty community. In this installment of our blog post series on retrospectives, I highlight the differences between postmortems and retrospectives. You might have heard of postmortems and/or retrospectives before reading our guides.
Nov 17, 2018   |  By PagerDuty
To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional complexity and chaos. More people are involved in operations and in incident response, across an ever-increasing mix of systems, applications, tools, and layers of abstraction, resulting in more and more risk to the business.
Sep 4, 2018   |  By PagerDuty
Given the speed at which technology and consumer expectations are changing, there are now significant gaps in existing ITSM approaches. As a result, ITSM and ITIL processes need to be modernized to address needs around integrating legacy processes and tools, to create workflows that are built around people to maximize flexibility and ease of use.
Sep 4, 2018   |  By PagerDuty
This study reviewed a combination of notification statistics and their impact on the well-being and work-life balance of human responders to help answer this question: When does on-call pain lead to employee attrition and how can it be avoided?
Sep 1, 2018   |  By PagerDuty
When your monitoring systems generate too many issues that require your attention, your organization starts to suffer from the phenomenon known as alert fatigue. Once alert fatigue sets in, it impacts the services you deliver to employees and customers. Teams become desensitized to alerts, which can cause them to miss critical notifications.
Sep 1, 2018   |  By PagerDuty
In this e-book, we introduce a new approach to AIOps that eliminates silos between event and incident management, has helped customers reduce noise on average by 98%, and supports both centralized and distributed workflows in harmony.
Nov 1, 2019   |  By PagerDuty
Learn how to install, configure, and test the PagerDuty ServiceNow Integration. (PagerDuty Integration Version 6.0).
Oct 24, 2019   |  By PagerDuty
Interested in how to tune-up your services to derive even more benefit from your PagerDuty implementation? Easy and simple changes can have a huge impact on how much time and money you spend.
Oct 10, 2019   |  By PagerDuty
Interested in how to tune-up your services to derive even more benefit from your PagerDuty implementation? Easy and simple changes can have a huge impact on how much time and money you spend.
Oct 9, 2019   |  By PagerDuty
At PagerDuty Connect London, customers shared their stories of how PagerDuty is helping lead digital transformation at their companies. We got a chance to take some of these customers aside to ask them why they love PagerDuty!
Oct 7, 2019   |  By PagerDuty
Vodafone is a telecommunications company providing 4G network coverage for 18 million customers and 99% of the United Kingdom’s population. Ben Connolly, Head of Digital Engineering at Vodafone, details the challenges that his engineering teams were facing and why PagerDuty was the perfect fix. PagerDuty helps Vodafone deliver a better customer experience by allowing their teams to see the impact that they're having in real time.