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By Hannah Culver
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey toward autonomous operations. Read on to learn about the PagerDuty agent app in GitHub (Early Access) and how it builds toward this vision. How many tabs do you have open right now? And how many more do you open the moment an incident hits? Context switching during incident response is one of the most persistent sources of toil in engineering.
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By Ariel Russo
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about how AI Orchestrations builds towards this vision. “We should automate this.” Sound familiar? For many operations teams, that sentence never becomes action. Building event orchestration rules demands deep platform expertise, time no one has, and the ability to spot which patterns in your data actually matter.
This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about how PagerDuty’s Rundeck/RBA 6.0 recently announced in GA builds towards this vision.
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By PagerDuty
Organizations are no longer asking whether to adopt AI; that question is settled. The focus now is on reaching a point where AI is doing meaningful operational work—or as the industry calls it, being “AI-first.” But being “AI-first” isn’t binary. You don’t go from zero AI to meaningful autonomy by flipping a switch. In reality, getting there means moving through distinct stages.
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By PagerDuty
Engineering teams have plenty of ideas, but they’re often short on time to act on them. As software systems grow more complex, an increasing share of engineering capacity is consumed by non-building activities: investigating alerts, coordinating fixes, and managing operational incidents. Every hour spent diagnosing failures is an hour not spent shipping features or experimenting with new product ideas. Over time, that lost capacity compounds.
Featured Post
Operational innovation is often treated as a back-office efficiency exercise, but in practice, it is becoming a strategic discipline. As AI moves deeper into day-to-day operations, technical leaders need a clearer way to cut toil, reduce risk and build the capacity to innovate. For many operations teams, it starts with incident management. When responders are trapped in noisy alert streams, manual escalations and fragmented workflows, innovation is pushed aside by the urgent work of keeping services available.
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By Debbie O'Brien
The impact vision for PagerDuty.org is to enable mission-driven teams to build a resilient world and a sustainable future for all. As a leader in modern, AI-first operations, we know that operational excellence supercharges social impact. As artificial intelligence rapidly reshapes the social sector, this commitment to resilience and efficiency has never been more vital.
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By PagerDuty
When a major IT incident hits, most organizations know what it costs in the moment: lost transactions and missed SLAs. But according to the findings of our 2026 State of AI-First Operations report, the most significant consequences often don’t show up until long after the incident is closed—in customer relationships, team health, and brand reputation.
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By PagerDuty
Three-quarters of office professionals (75%) say they would be likely to look for a new job that offered better AI skills development, a figure that climbs to 80% at companies with $1 billion or more in revenue.
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By Amberly Janke
A majority of office professionals (72%) believe they understand how to use AI for their job better than the team responsible for managing AI at their company. While it’s encouraging to see employees embrace AI with such confidence, organizations will want to ensure they are providing the tools, guidance, and safeguards needed to help employees use AI safely.
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By PagerDuty Inc.
Autocreated for incidents matching your top two priority types, consolidating communication, actions, and audit trails in one place. Reduce noise in shared channels and accelerate your response.
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By PagerDuty Inc.
A major platform modernization bringing Java 17, Spring Boot 3, native Prometheus monitoring, and meaningful performance and security improvements to your automation stack.#AIOps.
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By PagerDuty Inc.
AI Orchestrations analyzes historical event and incident data, including past responder behavior, and surfaces actionable recommendations for event orchestration rules that reduce noise, improve triage, and lower MTTR — so teams can spend more time innovating and less time fighting fires.#AIOps.
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By PagerDuty Inc.
PagerDuty's agent app shows live incident state, incident history and change correlations inside GitHub so you can get context right within your PR without interrupting your flow. Automatically correlate incident data with recent commits and deployments to identify root causes, then generate fix PRs with proper incident linking.#IncidentResponse.
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By PagerDuty Inc.
PagerDuty’s monthly drops are here! July’s drop delivers AI Orchestrations (Generally Available), Runbook Automation/Rundeck 6.0 (GA forthcoming), Dedicated Incident Channels in Slack (GA), and PagerDuty agent app in GitHub Agent HQ (Early Access).
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By PagerDuty Inc.
At LLMday Lisbon, our Software Engineer, Viktor Vasylkovskyi, highlights the realities of building production AI agents with LangGraph - sometimes getting it right, often learning the hard way. This talk is about what was actually shipped, including a distributed multi-agent setup at PagerDuty. Viktor breaks down the real tradeoffs between LLM-driven and deterministic orchestration, what broke, and how he’d approach it differently now.
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By PagerDuty Inc.
You've seen the updates about our new Shift-Based Schedules update. Join us Thursday to get a deeper look at how you can use the new features to create the schedules you need for your teams!
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By PagerDuty Inc.
The PagerDuty team lifts the hood on the newly rolled out Shift-Based Schedules. This session breaks down how PagerDuty is moving away from layer-based architecture to a flexible system that natively scales with modern engineering teams and naturally fits their workflows. Timestamps: Speakers: Ken Choate (Software Engineer) Kelsey Yocum (Sr. Product Designer) MJ (Sr. Engineering Manager) Todd Murphy (Principal Product Manager)
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By PagerDuty Inc.
Scribe Agent enriches two new Incident Workflow actions: add a Google Meet bridge and automatically transcribe it from the moment it starts, and post Periodic Incident Progress updates to the incident channel, enhanced with context from the ongoing call. Responders stay focused on resolution. Stakeholders stay informed. Critical incident knowledge documented.
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By PagerDuty Inc.
Recorded during the PagerDuty User Group Toronto, May 2026 - part of Toronto Tech Week. About PagerDuty User Groups: Connect with PagerDuty users, share your experiences, and learn new ways to maximize the power of digital operations. It's a space where technical leaders and practitioners come together to collaborate, solve challenges, and get inspired by each other's successes.
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By PagerDuty
To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional complexity and chaos. More people are involved in operations and in incident response, across an ever-increasing mix of systems, applications, tools, and layers of abstraction, resulting in more and more risk to the business.
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By PagerDuty
Given the speed at which technology and consumer expectations are changing, there are now significant gaps in existing ITSM approaches. As a result, ITSM and ITIL processes need to be modernized to address needs around integrating legacy processes and tools, to create workflows that are built around people to maximize flexibility and ease of use.
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By PagerDuty
This study reviewed a combination of notification statistics and their impact on the well-being and work-life balance of human responders to help answer this question: When does on-call pain lead to employee attrition and how can it be avoided?
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By PagerDuty
When your monitoring systems generate too many issues that require your attention, your organization starts to suffer from the phenomenon known as alert fatigue. Once alert fatigue sets in, it impacts the services you deliver to employees and customers. Teams become desensitized to alerts, which can cause them to miss critical notifications.
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By PagerDuty
In this e-book, we introduce a new approach to AIOps that eliminates silos between event and incident management, has helped customers reduce noise on average by 98%, and supports both centralized and distributed workflows in harmony.
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By PagerDuty
Organizations today require disruption in security management, which means not only modernizing security tools and best practices, but also involving more stakeholders in security ops, streamlining communication about security incidents, and coordinating responses efficiently and rapidly. It means embracing SecOps, a new approach to security management.
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By PagerDuty
DevOps best practices can benefit all types of organizations, across all industries. Nearly half of enterprises have already begun adopting DevOps, and most of the remainder have plans to do so. If your org doesn't make the shift to DevOps, it risks being disrupted by others that achieve greater agility, automation, and communication.
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By PagerDuty
In order to continue pleasing your customers in today's rapidly changing digital landscape, you need to adapt your customer support operations to meet this new set of expectations. Instant responses, zero service disruptions, and multiple channels of engagement are the new normal for customer relations. Companies that fail to live up to these ideals risk losing customers and falling behind.
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By PagerDuty
How critical is incident resolution at your company? When the estimated cost of downtime is $7,900 a minute, how do you ensure you're setting yourself up for success with the right incident management solution?
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By PagerDuty
From POS systems to QR systems, building management, mobile devices, IoT, and more, retailers must deliver a seamless omnichannel experience to stay ahead of the competition. But are you equipped to provide reliable digital services while continuing to deliver innovation?
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Enterprise-grade incident management that helps you orchestrate the ideal response to create better customer, employee, and business value.
Visualize every dimension of the customer experience with contextual insights and interactive applications, and optimize response orchestration and continuous development and delivery:
- Event Intelligence: Understand the health and common context of disruptions across your entire infrastructure with actionable, time-series visualizations of correlated events.
- Modern Incident Response: All teams get the same visibility for technical and business response orchestration, enabling better collaboration and rapid resolution.
- Continuous Learning: Discover patterns in performance during build and in production for continuous delivery. View postmortem reports to analyze system efficiency and employee agility.