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May 25, 2023   |  By Justyn Roberts
In our previous blogs on Capturing Application State and using Ephemeral Containers for Debugging Kubernetes, we discussed the value of being able to deploy specific tools to gather diagnostics for later analysis, while also providing the responder to the incident the means to resolve infrastructure or application issues.
May 24, 2023   |  By Mandi Walls
The PagerDuty REST API provides 200+ endpoints for users to programmatically access objects and workflows in the PagerDuty platform. Teams leverage these APIs to streamline creating and managing users, teams, services and other components for their environment. Up until now, access to the REST API has been authorized and authenticated via API Keys.
May 23, 2023   |  By Ariel Russo
The number of tools used by distributed teams to manage incidents has multiplied over the years, leading to a valley of tool sprawl. Throw in manual processes and you’ve got too much toil and multiple points of failure. Maintaining disparate tools and systems isn’t just unwieldy, it’s expensive. Our latest capabilities add to the PagerDuty Operations Cloud to make it easier than ever for teams to consolidate their incident management stack.
May 19, 2023   |  By Rachel Schmitz
Saving time and money is always important, but these days, it’s a mission-critical business imperative. At PagerDuty, we help organizations realize transformational gains in efficiency that drive both immediate financial impact and long-term business success. PagerDuty delivers clear value for any organization at any stage of operational maturity. But you don’t have to take our word for it – the real-life experiences of our customers speak volumes.
May 2, 2023   |  By Jake Cohen
In our previous blog, we discussed the difficulty in capturing all relevant diagnostics during an incident before a “band-aid” fix is applied. The most common, concrete example of this is an application running in a container and the container is redeployed—perhaps to a prior version or the same version—simply to solve the immediate issue.
Apr 20, 2023   |  By Hannah Culver
More data for data’s sake doesn’t help anyone. What organizations need is more information–actionable insight. With data coming from incoming streams of events and alerts, teams don’t have enough time to look at each one. And they struggle to parse and consolidate this data in order to figure out what they need to do next to resolve an incident.
Apr 18, 2023   |  By Hannah Culver
PagerDuty’s Global Event Orchestration is now generally available. Global Event Orchestration’s powerful decision engine enriches events, controls their routing, and triggers self-healing actions based on event data. Teams can use this functionality across any or all services within PagerDuty. This feature is a continued investment in Event Orchestration, demonstrating PagerDuty’s commitment to providing customers with best-in-class automation capabilities.
Apr 11, 2023   |  By PagerDuty
Customers using PagerDuty AIOps saw an average of 87% noise reduction and deployed automated incident response 9x faster than existing solutions.
Apr 11, 2023   |  By Hannah Culver
Today, PagerDuty launched a new AIOps solution to leverage the power of AI, provide built-in automation and build on the company’s foundation data model to transform modern operations for the enterprise. PagerDuty has long suppressed noise to help distributed development teams focus.
Apr 10, 2023   |  By Jennifer Tejada
Four years ago tomorrow, our team rang the bell to open the NYSE for PagerDuty’s IPO. We spent two weeks traveling to meet hundreds of prospective investors in person, sustained by a diet of Cheetos and green M&Ms, sneaker-clad walks to meetings, and unwinding with bad karaoke. We’ve grown in many ways in our first four years as a public company. We have more than doubled the number of customers on the PagerDuty platform, and nearly tripled the number of users.
May 23, 2023   |  By PagerDuty
PagerDuty Innovation Software Engineer and Terraform Provider Maintainer José Antonio Reyes talks about improvements to the PagerDuty API with API Scopes and previews its implementation on PagerDuty’s Terraform Provider.
May 17, 2023   |  By PagerDuty
Product Managers Jake Cohen and Forrest Evans are back to update us on what’s new in the 4.12.0 and 4.13.0 releases of PagerDuty Process Automation. New in these releases are features to support #Kubernetes automation, managing resources in multiple #AWS accounts, and a new plugin suite for Sensu.
May 16, 2023   |  By PagerDuty
In a one-hour guided tour, watch eight demos of new capabilities coming to the PagerDuty Operations Cloud.
May 12, 2023   |  By PagerDuty
PagerDuty Technical Product Manager Nakul Bhagat joins DevOps Advocate Mandi Walls to talk about improvements to the PagerDuty API and API Scopes. API Scopes will be generally available May, 2023..
May 5, 2023   |  By PagerDuty
Global Event Orchestration’s powerful decision engine enriches events, controls their routing, and triggers self-healing actions based on event data. Teams can use this functionality across any or all services within PagerDuty. This feature is a continued investment in Event Orchestration, demonstrating PagerDuty’s commitment to providing customers with best-in-class automation capabilities. Check out this live demo from Principal Product Manager Frank Emery.
Apr 28, 2023   |  By PagerDuty
Each PagerDuty account can have one Account Owner. Learn how an Account Owner can easily transfer ownership to another user and remain an Admin on the account.
Apr 18, 2023   |  By PagerDuty
In this 5-minute demo, we’ll share how PagerDuty AIOps can help teams achieve 14% faster MTTR. We’ll also talk about Global Event Orchestration, a new feature that allows users to scale automation seamlessly across an organization.
Apr 14, 2023   |  By PagerDuty
Frank Emery, Principal Product Manager, joins the Twitch stream to talk about and show off enhancements to Event Orchestration, featuring the new Global Event Orchestrations feature. Global orchestration rules will enable your organization to suppress, annotate, and customize events for all services in your PagerDuty account. This new feature is available to all accounts with AIOps plans.
Apr 11, 2023   |  By PagerDuty
After covering PagerDuty 101, go beyond the basics with this advanced webinar. What’s covered?
Apr 11, 2023   |  By PagerDuty
PagerDuty AIOps helps teams achieve fewer incidents and faster resolution. We leverage machine learning to improve triage and reduce toil for teams. See capabilities such as outlier, past, and related incidents, change correlation, and more.
Nov 17, 2018   |  By PagerDuty
To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional complexity and chaos. More people are involved in operations and in incident response, across an ever-increasing mix of systems, applications, tools, and layers of abstraction, resulting in more and more risk to the business.
Sep 4, 2018   |  By PagerDuty
Given the speed at which technology and consumer expectations are changing, there are now significant gaps in existing ITSM approaches. As a result, ITSM and ITIL processes need to be modernized to address needs around integrating legacy processes and tools, to create workflows that are built around people to maximize flexibility and ease of use.
Sep 4, 2018   |  By PagerDuty
This study reviewed a combination of notification statistics and their impact on the well-being and work-life balance of human responders to help answer this question: When does on-call pain lead to employee attrition and how can it be avoided?
Sep 1, 2018   |  By PagerDuty
When your monitoring systems generate too many issues that require your attention, your organization starts to suffer from the phenomenon known as alert fatigue. Once alert fatigue sets in, it impacts the services you deliver to employees and customers. Teams become desensitized to alerts, which can cause them to miss critical notifications.
Sep 1, 2018   |  By PagerDuty
In this e-book, we introduce a new approach to AIOps that eliminates silos between event and incident management, has helped customers reduce noise on average by 98%, and supports both centralized and distributed workflows in harmony.
Aug 1, 2018   |  By PagerDuty
Organizations today require disruption in security management, which means not only modernizing security tools and best practices, but also involving more stakeholders in security ops, streamlining communication about security incidents, and coordinating responses efficiently and rapidly. It means embracing SecOps, a new approach to security management.
Jul 1, 2018   |  By PagerDuty
DevOps best practices can benefit all types of organizations, across all industries. Nearly half of enterprises have already begun adopting DevOps, and most of the remainder have plans to do so. If your org doesn't make the shift to DevOps, it risks being disrupted by others that achieve greater agility, automation, and communication.
Jun 1, 2018   |  By PagerDuty
In order to continue pleasing your customers in today's rapidly changing digital landscape, you need to adapt your customer support operations to meet this new set of expectations. Instant responses, zero service disruptions, and multiple channels of engagement are the new normal for customer relations. Companies that fail to live up to these ideals risk losing customers and falling behind.
May 1, 2018   |  By PagerDuty
How critical is incident resolution at your company? When the estimated cost of downtime is $7,900 a minute, how do you ensure you're setting yourself up for success with the right incident management solution?
Apr 1, 2018   |  By PagerDuty
From POS systems to QR systems, building management, mobile devices, IoT, and more, retailers must deliver a seamless omnichannel experience to stay ahead of the competition. But are you equipped to provide reliable digital services while continuing to deliver innovation?

Enterprise-grade incident management that helps you orchestrate the ideal response to create better customer, employee, and business value.

Visualize every dimension of the customer experience with contextual insights and interactive applications, and optimize response orchestration and continuous development and delivery:

  • Event Intelligence: Understand the health and common context of disruptions across your entire infrastructure with actionable, time-series visualizations of correlated events.
  • Modern Incident Response: All teams get the same visibility for technical and business response orchestration, enabling better collaboration and rapid resolution.
  • Continuous Learning: Discover patterns in performance during build and in production for continuous delivery. View postmortem reports to analyze system efficiency and employee agility.