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Aug 15, 2019   |  By Simon Darken
Continuous improvement is one of the fundamental tenets of Agile methodology that PagerDuty’s product development teams emphasize. This already works fairly well at the individual team level via retrospective meetings and postmortems but sometimes we don’t notice larger or systemic issues that are outside the control of a single team. This blog will share the process that we use at PagerDuty to uncover those issues, the outcomes we have seen, and how we have evolved that process.
Aug 12, 2019   |  By George Miranda
Most technical incident response plans typically account for stakeholder communications—for both internal teams and external customers. But at PagerDuty, what we’ve learned from our customers is that there’s still a painful and expensive gap in alignment between IT and business teams. To close that gap, we need to focus on what incident response means for business teams.
Aug 6, 2019   |  By Joseph Mandros
Are you a practitioner looking to attend the speaking sessions at PagerDuty Summit 2019 and want to get into the weeds with the PagerDuty developer community? This year, the PagerDuty Community Team is drumming up many special activities that puts users at the front lines of real-time operations.
Jul 25, 2019   |  By Adam Keller
Imagine this: An airline encounters a major IT incident in a data center that affects their ticketing system. Behind the scenes, technical responders are scrambling to diagnose and fix the issue. However, because today’s systems are so complex, this issue is taking longer than expected to resolve, and hours have passed since the system went down. Meanwhile, passengers are stranded and taking their anger out on customer service agents and sharing their frustrations on social media.
Jul 23, 2019   |  By Derek Ralston
Nearly two years ago, I joined PagerDuty as an Agile Coach with limited experience working with Kanban delivery teams. I started coaching two Scrum teams, but as soon as my teams got word that their peers using Kanban were happier and higher-performing, they pushed for the switch. Today, nearly all delivery teams here have transitioned from Scrum to Kanban.
Nov 17, 2018   |  By PagerDuty
To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional complexity and chaos. More people are involved in operations and in incident response, across an ever-increasing mix of systems, applications, tools, and layers of abstraction, resulting in more and more risk to the business.
Sep 4, 2018   |  By PagerDuty
Given the speed at which technology and consumer expectations are changing, there are now significant gaps in existing ITSM approaches. As a result, ITSM and ITIL processes need to be modernized to address needs around integrating legacy processes and tools, to create workflows that are built around people to maximize flexibility and ease of use.
Sep 4, 2018   |  By PagerDuty
This study reviewed a combination of notification statistics and their impact on the well-being and work-life balance of human responders to help answer this question: When does on-call pain lead to employee attrition and how can it be avoided?
Sep 1, 2018   |  By PagerDuty
When your monitoring systems generate too many issues that require your attention, your organization starts to suffer from the phenomenon known as alert fatigue. Once alert fatigue sets in, it impacts the services you deliver to employees and customers. Teams become desensitized to alerts, which can cause them to miss critical notifications.
Sep 1, 2018   |  By PagerDuty
In this e-book, we introduce a new approach to AIOps that eliminates silos between event and incident management, has helped customers reduce noise on average by 98%, and supports both centralized and distributed workflows in harmony.
Aug 9, 2019   |  By PagerDuty
Catch up on all the exciting things we’ve released over the past several months. In this edition of PagerDuty Pulse, you’ll get insight into our most recent releases, which help teams across the enterprise effectively take action during the most critical moments with the power of data, intelligence, and automation at scale. We’re excited to release and share new enhancements to the core platform, as well as across many of our products (Event Intelligence, Modern Incident Response, Analytics, and Visibility).
Aug 6, 2019   |  By PagerDuty
MetaPack is the leading provider of e-commerce delivery management technology to enterprise retailers and brands. In this video, several members of the tech team at MetaPack share how PagerDuty empowers teams throughout the company with data, clarity, and context so that they are able to work together to respond to issues in real time and have confidence when making complex technical decisions in the future.
Jul 26, 2019   |  By PagerDuty
See how you can subscribe users, teams to receive status updates, and post status updates on mobile to orchestrate business response wherever you are.
Jul 26, 2019   |  By PagerDuty
Learn how to create a custom dashboard to orchestrate business response.
Jul 26, 2019   |  By PagerDuty
Learn how to add subscribers and status updates and view status dashboards to orchestrate business response, aligning business-level communications with the existing technical incident response process.