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Jun 13, 2019   |  By Ted Nixon
Real-time operations is a term PagerDuty uses to describe the process in which people can acknowledge, communicate, resolve, and learn from impactful events—all in real time. What can be a more impactful and real time than the miracle of childbirth? Whether it’s your first or fifth child, things don’t always go as planned, but the experience also generally comes with a good story filled with hindsight. It isn’t too different than the major incidents our customers manage every day.
Jun 12, 2019   |  By Andrew Turner
Code for America is a nonprofit that focuses on reforming government services to make them simple, easy to use, and accessible for all Americans. Founded in 2009, the organization’s first initiative was to create fellowship programs that connected small teams of developers with city governments to solve problems in the community, such as reporting blighted properties or helping parents determine which public school is right for their child, using lightweight technology and design.
Jun 11, 2019   |  By Ancy Dow
The accelerating pace of technological change is the most disruptive force affecting the financial services industry today, with fintech disruptors making significant headway across every segment across the sector—including banking, payments, lending, insurance, and trading.
Jun 6, 2019   |  By Lisa Yang
Welcome, Yangstas! (Can I call you folks that? What are Yangstas? YOU! I’m Lisa Yang. Get it?) I’m excited to take you folks on a new type of journey today! But first, go give Setting Up Your PagerDuty for Sweet Victory a quick read if you haven’t read it already, it’ll give you some context around PagerDuty setup on its own.
May 30, 2019   |  By Ancy Dow
In the digital era, state and local government and education (SLED) agencies are increasingly leveraging new technological advances such as mobility, the cloud, and big data to better serve constituents while achieving cost efficiencies.
Nov 17, 2018   |  By PagerDuty
To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional complexity and chaos. More people are involved in operations and in incident response, across an ever-increasing mix of systems, applications, tools, and layers of abstraction, resulting in more and more risk to the business.
Sep 4, 2018   |  By PagerDuty
Given the speed at which technology and consumer expectations are changing, there are now significant gaps in existing ITSM approaches. As a result, ITSM and ITIL processes need to be modernized to address needs around integrating legacy processes and tools, to create workflows that are built around people to maximize flexibility and ease of use.
Sep 4, 2018   |  By PagerDuty
This study reviewed a combination of notification statistics and their impact on the well-being and work-life balance of human responders to help answer this question: When does on-call pain lead to employee attrition and how can it be avoided?
Sep 1, 2018   |  By PagerDuty
When your monitoring systems generate too many issues that require your attention, your organization starts to suffer from the phenomenon known as alert fatigue. Once alert fatigue sets in, it impacts the services you deliver to employees and customers. Teams become desensitized to alerts, which can cause them to miss critical notifications.
Sep 1, 2018   |  By PagerDuty
In this e-book, we introduce a new approach to AIOps that eliminates silos between event and incident management, has helped customers reduce noise on average by 98%, and supports both centralized and distributed workflows in harmony.
Jun 13, 2019   |  By PagerDuty
Failures are inevitable. Every once in a long while, those failures can become major outages so big that they can cause irreversible damage to your company's brand and reputation. During these rare events, how you communicate with customers can make or break the valuable relationships you've built with them over the years. But when the blast radius of a technical outage is so big that it requires involvement from other parts of your company (like legal, marketing, and sales) many companies inadvertently make problems worse.
Jun 12, 2019   |  By PagerDuty
CIOs leading digital transformation initiatives often find themselves juggling multiple tools, processes, and teams. A ‘HybridOps’ approach can help IT leaders knit together multiple operating models and empower teams to work the way the want to, which together will help to improve the speed and efficiency of digital operations and facilitate automation at scale. Join our panel of experts as they discuss digital operations innovation, the need to break down silos, and the best path forward for CIOs and their teams.
May 24, 2019   |  By PagerDuty
View how the PagerDuty Digital Operations Management Platform delivers advanced analytics and visibility. Contextual insights, leading-edge indicators of potential problems, and an integrated incident lifecycle powered by machine learning equip businesses with the ability to operate proactively across the organization and truly manage digital operations at scale.
May 24, 2019   |  By PagerDuty
See how PagerDuty's Event Intelligence enables organizations to manage the behavior of digital signals at scale, and surfaces algorithmic insights to identify actionable signals among the noise.
and surface algorithmic insights to identify actionable signals among the noise.
May 24, 2019   |  By PagerDuty
PagerDuty streamlines major incident response and engages responders and business stakeholders immediately with the right level of information for the most critical incidents.