Featured Post
Delivering digital operations excellence - DevOps, incident management, and keeping organisations running - is a constant challenge. As customer digital expectations rise, so do the complexities of the tech stack and cloud services integrations. But to insist on 100% uptime and rush through incident management without taking learnings into account creates a poor culture that can damage the ability of the DevOps team. This is not how a business creates resilient infrastructure and high-performing teams.
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By Nora Jones
While they are untimely, stressful and likely to highlight communication breakdowns within an organization; incidents can be a powerful tool for learning and growth in organizations. When an incident occurs with a large impact, which it feels like we read about this happening in the news on a weekly basis, oftentimes the focus is on two things: stabilizing the situation, and controlling the narrative. Organizations often miss the opportunity incidents present: learning.
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By PagerDuty
PagerDuty, Inc. releases study of 500 IT leaders and decision-makers of companies with more than 1,000 employees responsible for IT operations from the United States, the United Kingdom and Australia, that highlights the growing impacts of customer-facing incidents and the ways automation can help mitigate.
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By Joseph Mandros
Read the full ebook, The Value of Implementing an Automation Center of Excellence, here. Automation has been a proven change-maker for business operations for decades. In this era of technology and innovation, its use is geared towards streamlining repetitive tasks, boosting developer productivity, and reducing operational costs.
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By Lee Fredricks
Since I wrote DORA vs DORA!, a number of people have asked if I could give more practical advice on how the PagerDuty Operations Cloud can play a part in helping firms in the Financial Services Industry (FSI) to meet their obligations under DORA. Let me try to do that now.
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By PagerDuty
Advanced AI and Automation Enhancements Accelerate the Resolution of Operational Issues and Increase Revenue.
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By Hadijah Creary
The PagerDuty Operations Cloud empowers modern enterprises to tackle critical operations work and deliver on top strategic initiatives. From transforming incident management to modernizing NOC operations, streamlining automation, and improving customer experience, the PagerDuty Operations Cloud enables organizations to augment their workforce with AI and automation. This approach ensures our customers can operate more efficiently, accelerate innovation velocity, and sustain seamless digital experiences.
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By PagerDuty
PagerDuty, Inc announces the appointment of Eduardo Crespo as vice president of EMEA. Crespo will lead PagerDuty's next phase of growth in the EMEA region bringing the PagerDuty Operations Cloud to enterprise customers across EMEA to solve their biggest digital challenges.
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By Mandi Walls
Figuring out how to represent your as-built environment in PagerDuty can be confusing for new users. There are a lot of components to PagerDuty that will help your team be successful managing incidents, integrating with other systems in your environment, running workflows, and using automation. Your organization might have a lot of these components – users, teams, services, integrations, orchestrations, etc.
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By Hannah Culver
Many organizations are heavily investing in AI and automation to remove the burden of manual work and operational efficiency. However to drive their wide scale adoption, they also need employees who can collaborate effectively with the technology. To bridge that gap, companies can use upskilling to retain talent, mitigate risks to the business, and allow employees to grow their careers.
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By PagerDuty
PagerDuty’s Solutions Consulting Team Lead Michael Aravopoulos presents an exclusive live demo showcasing PagerDuty's Customer Service Operations capabilities. Identify and address issues before they affect your customers Automate incident discovery and response to deliver streamlined digital experiences Facilitate communication and coordination between customer service and technical team.
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By PagerDuty
Bring powerful AI troubleshooting and cause analysis to your incident response with Robusta's integration with PagerDuty. Join us to learn more from CEO Natan Yellin on how your team can improve your k8s reliability.
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By PagerDuty
Automation is at full speed and back with #7 EMEA Rundeck by PagerDuty Meetup! Justyn Roberts, Sr. Solutions Consultant at PagerDuty, presents Learnings from the Last 3 Years: 10 Tips to Get the Best from Rundeck by PagerDuty. Follow us on Social.
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By PagerDuty
Part I:#3 Virtual Meetup Rundeck by PagerDuty Asia Pacific OSS Community. Customer Success Story: Samuel Kanagaraj (SRE Lead @ Telstra). Automate with Rundeck by PagerDuty! Explore the transformative power of automation through real-world success stories and expert insights. Hear firsthand from Samuel Kanagaraj, SRE Lead at Telstra, as he shares how automation has revolutionised their operations.
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By PagerDuty
Part II:#3 Virtual Meetup Rundeck by PagerDuty Asia Pacific OSS Community. Customer Success Story: Jared Vern & Christopher Gadd (Automation Engineers @ One New Zealand). Automate with Rundeck by PagerDuty! Explore the transformative power of automation through real-world success stories and expert insights. Jared Vern and Christopher Gadd, Automation Engineers at One NZ, discuss their experiences and the impact of automation on their workflows.
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By PagerDuty
Chat with the PagerDuty Runbook Automation product management team. Join us to learn more about what's new in the new release - v5.4 - and what's coming for automation!
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By PagerDuty
Developer Advocate Mandi Walls welcomes Alan Hickmon, Sr. Solutions Consultant at PagerDuty, who demonstrates how to standardize and automate routine tasks, such as database upgrades, to enhance efficiency and free up valuable time for engineering teams.
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By PagerDuty
Chat with the PagerDuty Runbook Automation product management team. Join us to learn more about what's new in the new release - v5.3 - and what's coming for automation! If you user Runners you cannot miss this one.
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By PagerDuty
PagerDuty Workflow Automation enables speed at scale by blending technical automation with human-driven steps, to reduce manual interventions, streamline repetitive tasks, and increase operational efficiency.
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By PagerDuty
Build operational excellence with PagerDuty. Watch this demo to see how the latest innovations for the PagerDuty Operations Cloud come together to help a team tackle a major incident related to a database upgrade. You’ll see how PagerDuty Copilot capabilities work in concert with new functionality built for modernizing operations centers, standardizing automation at scale, and transforming incident management. The result? Improved innovation velocity, reduced operating costs, and better customer experiences.
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By PagerDuty
To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional complexity and chaos. More people are involved in operations and in incident response, across an ever-increasing mix of systems, applications, tools, and layers of abstraction, resulting in more and more risk to the business.
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By PagerDuty
This study reviewed a combination of notification statistics and their impact on the well-being and work-life balance of human responders to help answer this question: When does on-call pain lead to employee attrition and how can it be avoided?
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By PagerDuty
Given the speed at which technology and consumer expectations are changing, there are now significant gaps in existing ITSM approaches. As a result, ITSM and ITIL processes need to be modernized to address needs around integrating legacy processes and tools, to create workflows that are built around people to maximize flexibility and ease of use.
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By PagerDuty
When your monitoring systems generate too many issues that require your attention, your organization starts to suffer from the phenomenon known as alert fatigue. Once alert fatigue sets in, it impacts the services you deliver to employees and customers. Teams become desensitized to alerts, which can cause them to miss critical notifications.
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By PagerDuty
In this e-book, we introduce a new approach to AIOps that eliminates silos between event and incident management, has helped customers reduce noise on average by 98%, and supports both centralized and distributed workflows in harmony.
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By PagerDuty
Organizations today require disruption in security management, which means not only modernizing security tools and best practices, but also involving more stakeholders in security ops, streamlining communication about security incidents, and coordinating responses efficiently and rapidly. It means embracing SecOps, a new approach to security management.
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By PagerDuty
DevOps best practices can benefit all types of organizations, across all industries. Nearly half of enterprises have already begun adopting DevOps, and most of the remainder have plans to do so. If your org doesn't make the shift to DevOps, it risks being disrupted by others that achieve greater agility, automation, and communication.
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By PagerDuty
In order to continue pleasing your customers in today's rapidly changing digital landscape, you need to adapt your customer support operations to meet this new set of expectations. Instant responses, zero service disruptions, and multiple channels of engagement are the new normal for customer relations. Companies that fail to live up to these ideals risk losing customers and falling behind.
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By PagerDuty
How critical is incident resolution at your company? When the estimated cost of downtime is $7,900 a minute, how do you ensure you're setting yourself up for success with the right incident management solution?
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By PagerDuty
From POS systems to QR systems, building management, mobile devices, IoT, and more, retailers must deliver a seamless omnichannel experience to stay ahead of the competition. But are you equipped to provide reliable digital services while continuing to deliver innovation?
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Enterprise-grade incident management that helps you orchestrate the ideal response to create better customer, employee, and business value.
Visualize every dimension of the customer experience with contextual insights and interactive applications, and optimize response orchestration and continuous development and delivery:
- Event Intelligence: Understand the health and common context of disruptions across your entire infrastructure with actionable, time-series visualizations of correlated events.
- Modern Incident Response: All teams get the same visibility for technical and business response orchestration, enabling better collaboration and rapid resolution.
- Continuous Learning: Discover patterns in performance during build and in production for continuous delivery. View postmortem reports to analyze system efficiency and employee agility.