Sep 4, 2018
San Francisco, CA, USA
Dec 6, 2018   |  By Lisa Yang
In The Hitchhiker’s Guide to the Galaxy, a group of scientist mice built a mega-computer named “Deep Thought” to Answer “The Ultimate Question of Life, the Universe, and Everything.” After 7.5 million years, the machine produced “42.” At PagerDuty, we did something similar, except we didn’t have scientist mice or wait 7.5 million years.
Dec 5, 2018   |  By Dave Bresci
Once a year, PagerDuty’s SREs get together for a three-day, in-person offsite. With the team spread across three time zones in the U.S. and Canada, encompassing two offices and three remote members, face time is rare and valuable. We use our offsites for thoughtful discussions on team health, long-term project roadmap planning, refining and updating our team’s mission, and to simply spend time together as a team.
Nov 28, 2018   |  By Dave Cliffe
Raise your hand if you’re a believer in DevOps—thank you, I see that hand. As a former organizer of devopsdays Toronto (2014 – 2016), you could say that I drank the Kool-Aid early on. But thanks to the outstanding research of the DevOps Research Association (DORA) and numerous State of DevOps reports before it, DevOps culture is much less of a religious battle than it has been in the past.
Nov 26, 2018   |  By Ophir Ronen
The ITOps world is a harsh working environment where ITOps personnel are expected to minimize the business impact of incidents at all hours of the day—regardless of the impact to themselves or their families. As more companies undergo digital transformation, the number of alerts and interruptions flowing to IT first responders will continue to increase.
Nov 26, 2018   |  By Andrew Marshall
As you may expect from a company founded by former Amazon employees, PagerDuty has been helping AWS users automatically turn any signal into the right insight and action for years. Our Amazon CloudWatch integration enables teams to proactively mitigate customer-impacting issues, which in turn allows organizations to innovate and scale both their AWS and hybrid environments with confidence.
Nov 17, 2018   |  By PagerDuty
To meet the rising demands of customers, organizations are being forced to scale their operations in ways that introduce additional complexity and chaos. More people are involved in operations and in incident response, across an ever-increasing mix of systems, applications, tools, and layers of abstraction, resulting in more and more risk to the business.
Sep 4, 2018   |  By PagerDuty
Given the speed at which technology and consumer expectations are changing, there are now significant gaps in existing ITSM approaches. As a result, ITSM and ITIL processes need to be modernized to address needs around integrating legacy processes and tools, to create workflows that are built around people to maximize flexibility and ease of use.
Sep 4, 2018   |  By PagerDuty
This study reviewed a combination of notification statistics and their impact on the well-being and work-life balance of human responders to help answer this question: When does on-call pain lead to employee attrition and how can it be avoided?
Sep 1, 2018   |  By PagerDuty
When your monitoring systems generate too many issues that require your attention, your organization starts to suffer from the phenomenon known as alert fatigue. Once alert fatigue sets in, it impacts the services you deliver to employees and customers. Teams become desensitized to alerts, which can cause them to miss critical notifications.
Sep 1, 2018   |  By PagerDuty
In this e-book, we introduce a new approach to AIOps that eliminates silos between event and incident management, has helped customers reduce noise on average by 98%, and supports both centralized and distributed workflows in harmony.
Dec 4, 2018   |  By PagerDuty
Incident Response Training @ PagerDuty Summit Series Chicago, September 27th, 2017
Nov 8, 2018   |  By PagerDuty
Learn how easy it is to get up and running with the PagerDuty API in just a few minutes. Harness automation in your incident response and digital operations by leveraging PagerDuty’s REST based API. This video covers basic concepts regarding APIs, REST and JSON. You will also be introduced to PagerDuty’s industry leading interactive API documentation that will automatically provide executable API code at your fingertips.
Nov 8, 2018   |  By PagerDuty
TDD is table stakes for any good team, but it’s not enough: these days you need ODD: Observability-Driven Development (and Design). Observability should be baked into every step of your software development process, from conception to maintenance period. No pull request should ever be accepted without being able to answer the question, "how will you know if this works?".
Nov 7, 2018   |  By PagerDuty
Speakers: Rachel Obstler, VP, Product Management, PagerDuty; Jonathan Rende, SVP, Product and Marketing; Tim Armandpour, SVP, Product Development, PagerDuty
Nov 7, 2018   |  By PagerDuty
There is a tendency to imagine (or remember!) incidents as unfolding much neater and orderly than they actually are. Events can lead some engineers scratching their heads about what is happening, while their teammates can instead be confused about how it's happening.