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Jan 19, 2022   |  By Holly Chessman and Carol Hildebrand
What’s the first thing most people do when they’re unhappy with a business? Take to social media to complain about it. Observing those comments – otherwise known as “user sentiment observability” – gives you a head’s up as to when problems become big enough to impact user experience. How can you monitor that voice of the customer? And why is it important to do so? Let’s take a deeper look at the issues.
Jan 12, 2022   |  By Denis Ducasse
End user experience monitoring is a mindset and a philosophy. It’s the acknowledgement that IT is not the outcome, but rather a means to an end. Think of it this way: IT is here to support business operations. It does so by delivering technology to the tech-dependent workforce so employees can do their jobs seamlessly. Therefore, the most important thing to monitor in the IT ecosystem has shifted. It’s not the network, the device, or the cloud – these are only delivery mechanisms.
Dec 23, 2021   |  By Yashaswi Alva, Carol Hildebrand
The following is an analysis of the Amazon Web Services (AWS) incident on 12/22/2021. When it comes to major AWS outages, three times is certainly not the charm. For the third time in three weeks, the public cloud giant reported an outage, this time due to a power outage “within a single data center within a single Availability Zone (USE1-AZ4) in the U.S.-EAST-1 Region," according to the AWS status page. Here at Catchpoint, we first observed issues at 07:11 a.m.
Dec 22, 2021   |  By Carol Hildebrand
When it comes to work, we all know to put our best foot forward. However, as we increasingly rely on videoconferencing in our everyday work life, success also depends on being able to put our best face forward. Unfortunately, that can add up to a headache for IT when it comes to delivering flawless video experiences to a widely distributed workforce.
Dec 20, 2021   |  By Michael Kozicki
As an Engineering Manager, I don't get the chance to dig into code as much as I did when I was a developer. Catchpoint's semi-annual hackathon provided me that opportunity last month.
Dec 16, 2021   |  By Jeena James
Look out for our other video Q&As this week with Catchpoint co-founders, Mehdi Daoudi, CEO and Dritan Suljoti, Chief Product and Technology Officer. ‍Jeena: Can you tell us what you've been up to, what you've been doing with the team for the last couple of months, and how's it been so far with Catchpoint and WebPageTest?
Dec 15, 2021   |  By Jeena James
As all of us at WebPageTest and Catchpoint celebrate one year of partnership, Jeena James, WebPageTest, sat down for a Q&A with Dritan Suljoti, Chief Product and Technology Officer and co-founder, Catchpoint, to look at the key milestones from the last year, and ahead at what's next! Hope you enjoy!
Dec 15, 2021   |  By Zachary Henderson, Carol Hildebrand
The following is an analysis of the Amazon Web Services incident on 12/15/2021. It may be the holiday season for most of us, but for AWS it appears to be Groundhog Day, Bill Murray style. For the second week in a row, the company reported an outage, this time affecting its US-West-2 region in Oregon and US-West-1 in Northern California.
Dec 14, 2021   |  By Jeena James
As WebPageTest and Catchpoint celebrate one year of partnership, Jeena James, General Manager, WebPageTest, sat down for a Q&A with Mehdi Daoudi, CEO and co-founder, Catchpoint, to look at the key milestones from the last year, and ahead to what's next! Hope you enjoy!
Dec 13, 2021   |  By Jeena James
WebPageTest recently completed a year as part of the Catchpoint family (yes, we acquired a company during the pandemic). In the past twelve months, we have built an entire WebPageTest team to power the developer experience around web performance. We’ve also launched initial premium experiences on the platform. Our developer community continues to contribute to the beloved open-source version, as well as share best practices with other users.
Dec 16, 2021   |  By Catchpoint
See how Catchpoint provides detailed insight when monitoring a global call center where it's operators are located at their home offices.
Nov 12, 2021   |  By Catchpoint
See how Catchpoint resolved an ongoing voice/video call problem that our Chief Revenue Officer was having using Catchpoint's Endpoint Monitoring solution.
Nov 8, 2021   |  By Catchpoint
Take a tour of today's top use cases using Catchpoints Portal
Nov 4, 2021   |  By Catchpoint
Understand that monitoing both your remote users is just as important as monitoring your corporate users, and vice versa, when it comes to SaaS performance as you never know where problems will arise!!!!
Sep 27, 2021   |  By Catchpoint
Understand the BGP features that Catchpoint provides in 2 mins
Jun 28, 2021   |  By Catchpoint
See how Catchpoint provides visibility across the entire Service Delivery Chain, removing ALL blind spots !
Jun 17, 2021   |  By Catchpoint
See how the Zones and Hosts feature differentiates the Catchpoint solution by allowing users to quickly weed through all the Big Data noise, and get to where the problem exists.
Jul 7, 2020   |  By Catchpoint
Today's digital workplace includes SaaS apps, remote workers, and a digitally native workforce with high expectations for performance. Deliver a world-class digital employee experience, hold SaaS and other service providers accountable to SLAs, and maximize workforce productivity with Catchpoint. This handbook covers 10 common digital employee experience monitoring use cases.
Jul 7, 2020   |  By Catchpoint
According to the latest State of the Connected Customer report, 84% of customers say the experience a company provides is as important as its products or services. With these high stakes, retailers and enterprises alike can't afford mistakes during a high traffic event.
Jul 1, 2020   |  By Catchpoint
Real user monitoring (RUM) is an added advantage when trying to optimize website performance. It provides detailed insight into user behavior and correlates application performance with business outcomes. Catchpoint offers a single platform for both synthetic and RUM providing a complete 360-degree view of performance to ensure a positive end user experience.
Jul 1, 2020   |  By Catchpoint
Gain API Performance Visibility As systems become more distributed, Application Programming Interfaces (APIs) play an increasingly vital role in the performance of your digital services and end-user experiences.
Jun 1, 2020   |  By Catchpoint
Proactively monitoring Office 365 applications ensures maximum uptime and optimum performance. You can cut down on business disruptions due to slow performing applications and boost productivity by improving end-user experience for your organization. In this handbook, you'll learn how Catchpoint provides visibility into the service delivery chain, so you can track business critical applications and ensure SLAs are met.
Jun 1, 2020   |  By Catchpoint
Technology has transformed the way customers interact with financial institutions and IT teams need to keep up with digital experience expectations.

Our Digital Experience Monitoring Platform pinpoints performance and availability problems users experience anywhere in the world. We help the world's Internet Builders and Operators detect and fix issues with confidence—faster than ever before.

80% of performance and availability issues occur outside your firewall. Catchpoint's digital experience monitoring platform gives you the needed insights across your entire service delivery chain to detect, identify, and resolve these issues quickly.

One Unified Platform for Digital Experience Monitoring:

  • Synthetic Monitoring: Detect, identify, escalate, and fix performance issues with over 20 unique synthetic monitoring test types from over 800 global monitoring nodes.
  • Network Monitoring: Proactively detect and resolve issues throughout your entire network – from layer 3 to layer 7 – to lower MTTR and improve end users’ digital experiences.
  • Real User Monitoring: Gain the most accurate view of your user's experience to resolve performance issues faster, optimize conversions, and make better business decisions.
  • Endpoint Monitoring: True end-to-end employee experience monitoring starts with their devices. Enforce SLAs, minimize downtime, and keep your employees productive.

Instant insight into the digital experience of your customers and employees and the performance of all your networks, apps, and digital services.