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By Catchpoint
Catchpoint's annual report reveals the rise of operational toil, the growing importance of user experience as a reliability metric, and the challenges of balancing speed and stability in a rapidly developing AI-driven landscape.
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By Leo Vasiliou
The SRE Report is now seven years old. I’ve had the honor and privilege of authoring it for the last five years. This 2025 version included working with some amazing individuals like Kurt Andersen and Denton Chikura. My heartfelt thanks go to them for shouldering the weight of what is both a labor of love and an often daunting, procrastination-inducing marathon of analysis.
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By Gerardo Dada
Gartner recently published the first ever Magic Quadrant for Digital Experience Monitoring (DEM). This landmark report raises important questions about what DEM is and why we need a new category now. It also prompts discussions about how DEM, Internet Performance Monitoring (IPM), and Application Performance Monitoring (APM) relate to each other and what roles they play in modern monitoring strategies.
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By Denton Chikura
This was an important year for our industry. On one side, digital transformation efforts continue to make almost every business process and almost every human process digital, which means dependent on the internet. Almost every application, every system is cloud-centric, service-oriented, and composed of multiple geographically dispersed services. The Internet is fragile, complex, and constantly changing.
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By Leo Vasiliou
The recent ServiceNow Secure Sockets Layer (SSL) certificate error disrupted operations for hundreds of organizations causing widespread connectivity failures. IT operations stalled, developers hit roadblocks, and businesses across industries felt the impact. The culprit? An expired SSL certificate. While these disruptions highlight the importance of SSL monitoring, they point to a deeper issue: trust.
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By Matt Izzo
With the holiday shopping season in full swing, poor web performance can have a big impact on revenue. There’s intense competition for online shoppers, and customers will quickly bounce to another site instead of slogging through a bad experience. The best way to track and achieve your web performance goals is through experience-based SLOs (Experience Level Objectives, or XLOs).
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By Vinutha Chandra
Imagine you're on a website trying to purchase a product, but every time you click the "Add to Cart" button, nothing happens. Frustrating, isn’t it? Such moments can deter consumers from completing their online purchases. And while users find this annoying, it poses an even bigger challenge for businesses.
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By Ankit Kumar
When your software powers productivity for millions of users, trust becomes your ultimate currency. Trust is earned through transparency, clear communication, and unwavering reliability—especially when disruptions occur. Microsoft learned this lesson recently during a significant outage that took down two of its flagship services: Outlook and Teams.
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By Howard Beader
Dubbed 'the most important election ever,' it was expected that online traffic would skyrocket across traditional broadcasters, online streaming platforms, and digital publishers on November 5, 2024. As the initial results rolled in, Internet traffic surged nationwide by up to 15%, both at national and state levels. Surprisingly, though, this surge in traffic didn’t happen where you might expect—not on TV.
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By Catchpoint Team
Every week, we hear about critical applications failing, leaving users frustrated and businesses scrambling. IT teams are fighting too many fires, dealing with too many disruptions, and spending too much time guessing instead of fixing. A 2023 study by Forrester Consulting found that in the month before the study, 37% of companies estimated they lost between $100,000-$499,000, and 39% lost $500,000-$999,999 due to internet disruptions. The costs are real, and they’re massive.
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By Catchpoint
As APIs continue to shape our digital landscape, monitoring them has never been more crucial. Proactive API monitoring ensures these "hidden heroes" keep performing at their best, supporting seamless user experiences.
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By Catchpoint
APIs are the crucial, hidden heroes for today's connected world, but poor performance or failure can negatively impact user experience. Proper API monitoring and testing are essential. Watch this technical session exploring how proactive API transaction monitoring can fulfill a variety of use cases, e.g. performance, regression, and functional monitoring. Learn best practices for monitoring APIs in real-world scenarios.
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By Catchpoint
Join us as we explore how Internet Performance Monitoring (IPM) redefines network management in today’s evolving digital landscape. Say goodbye to late-night troubleshooting and discover how IPM empowers IT teams to proactively address issues before they impact your users.
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By Catchpoint
Discover how Internet Performance Monitoring (IPM) is essential for staying ahead in today’s fast-evolving digital landscape. Traditional tools like SNMP, telemetry, and Netflow are no longer enough—your business needs visibility across networks, applications, and user experiences. This video breaks down the challenges IT teams face and explains how IPM empowers you to monitor critical connections from every user’s location—whether it's internal employees, customers, APIs, or IoT devices.
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By Catchpoint
Watch our semi-annual launch event hosted by Matt Izzo, CPO, and Howard Beader, VP Product Marketing - with a live demo from Bob Ruggiero, Director of Solutions Engineering. We share details of our Internet Performance Monitoring (IPM) platform strategy, enabling you to monitor what matters from where it matters to get to the answers faster, and highlight our new capabilities around.
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By Catchpoint
To understand, optimize and ensure application reliability, you must look beyond just the code only from the cloud. Internet Performance Monitoring gives you visibility into the Internet stack from DNS latency to ISP performance to API response times. Catchpoint Internet Stack Map is the world's first live visual dashboard, providing true end to end monitoring for everything impacting applications and user experience.
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By Catchpoint
IT does not need to be a cost-center; this session explores the opportunity for IT to become the enabler of business, enable digital experiences, and align the IT organization with the business – proving its strategic value. Learn how a digital operations center can demonstrate alignment between top-tier applications, improving resilience and ensuring great digital experiences for your users. The session also covers an approach based on a maturity model approach as a roadmap to ensure IT is strategically aligned with the business and is value-led.
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By Catchpoint
Traditional service level objectives (SLOs) focus on IT metrics, not customer experiences. An SLO might be met, but the customer could still be unhappy with their digital experience. This makes it hard to get actionable insights to continually improve product reliability and customer experiences.
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By Catchpoint
As the gold standard for web performance testing and optimization, WebPageTest has long been the trusted choice for performance experts and the top online retailers aiming to enhance website speed, SEO rankings, user experience, and conversion rates. In this webinar, we explore how we’re bringing together the best of both worlds by blending the gold standard web performance testing capabilities of WebPageTest with Catchpoint’s market-leading Internet Performance Monitoring (IPM) Platform with its AI-powered analytics, RUM, the largest Global Observability Network, and more!
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By Catchpoint
Now in its fifth year, The SRE Report has become the trusted source of trends and insights for reliability-as-a-feature practices. This year in partnership with Blameless, the report contains special contributions from Adrian Cockcroft and Steve McGhee and highlights findings from a global community of reliability practitioners, including SREs, managers, architects, and executives. As ever, we found some familiar trends and some thought-provoking anti-patterns.
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By Catchpoint
In-depth analysis of key Internet outages across the past 18 months, from AWS to Facebook; includes six critical lessons for IT teams to improve Internet Resilience.
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By Catchpoint
The Border Gateway Protocol (BGP) is the primary protocol for how packets are routed across the internet. It's one of the pillars of the digital world, but one which comes with serious vulnerabilities.
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By Catchpoint
A 2023 commissioned study conducted by Forrester Consulting Internet Performance Monitoring avoids Internet disruptions and mitigates risk for a successful eCommerce business.
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By Catchpoint
Supporting an anywhere, anytime, hybrid workforce is now a top priority as hybrid work continues to be the new norm. IDC's new Spotlight Paper provides valuable insights and actionable recommendations for implementing a robust and resilient employee experience strategy to ensure your workforce stays connected, engaged, and productive. Download the paper to gain a better understanding of.
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Catchpoint is the Internet Resilience Company™. The top online retailers, Global2000, CDNs, cloud service providers, and xSPs in the world rely on Catchpoint to increase their resilience by catching any issues in the Internet Stack before they impact their business. Catchpoint's Internet Performance Monitoring (IPM) suite offers synthetics, RUM, performance optimization, high fidelity data and flexible visualizations with advanced analytics. It leverages thousands of global vantage points (including inside wireless networks, BGP, backbone, last mile, endpoint, enterprise, ISPs and more) to provide unparalleled observability into anything that impacts your customers, workforce, networks, website performance, applications, and APIs.