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Jun 10, 2021   |  By Anna Jones
Smartsheet was founded in 2005 with the mission of helping companies simplify and streamline how work is managed. Over three quarters of the Fortune 500 rely on Smartsheet. Through its enterprise platform for dynamic work, the platform aligns people and technology to help businesses move faster, drive innovation, and achieve more.
Jun 8, 2021   |  By Kameerath Kareem
On June 8, 2021, many of us were left staring at blank screens or “Service Unavailable” errors when trying to access the internet. The panic was shared by millions of people around the world. Everything from Spotify, Amazon, and Reddit to Vimeo, Twitch, and Pinterest was inaccessible to users. This major outage that impacted any service using Fastly. Here is a quick rundown of what happened and why.
Jun 2, 2021   |  By Sergey Katsev
At Catchpoint, our mission is to provide customers with actionable data that will help them reduce MTTR and maintain a positive digital experience. We measure "from where the users are" to ensure the data reflects real end-user experience. As someone that's part of the Catchpoint on-call chain, this is extremely important to me. I do not want to be woken up at 2 AM because a server is misbehaving, only to find out that the application failed over gracefully and no users were impacted.
May 27, 2021   |  By Anna Jones
At Catchpoint, our award-winning support team aims to be a partner, not just a gateway to the tool. Earlier this month when UltraDNS, a major DNS provider, went down, they found themselves faced with nine support tickets within one hour. Our customers were experiencing outages on their websites and online services. They needed urgent help from Catchpoint in understanding what was causing the disruption, so they could quickly resolve the situation.
May 18, 2021   |  By Kameerath Kareem
Monitoring methodologies evaluate application reachability, availability, performance, and reliability to measure digital experience accurately. Only measuring one or the other will offer a skewed view of the end-user experience. For example, higher availability is not the sole indicator of a good end-user experience. At the same time, reliability is a critical performance indicator for service providers.
May 12, 2021   |  By Navya Dwarakanath
At Catchpoint, I work as a Solutions Engineer. Being on the sales side, one of the applications I use a lot is Salesforce, the CRM platform used at Catchpoint and thousands of other organizations. You don’t have to take my word for it. Here is Catchpoint’s endpoint monitoring data showing I speak the truth!
May 6, 2021   |  By Catchpoint
To optimize global user experiences, amplify application observability and deliver positive digital business outcomes for global enterprises.
Apr 29, 2021   |  By Christopher Lopez
When the world transitioned to a remote workspace, one of the things that most of us figured out quickly was that some applications just don’t work well with corporate VPN. Video and voice applications, like Microsoft Teams, are essential to business operations. I wouldn’t want to add another point of failure that I’d need to troubleshoot if I didn’t have to.
Apr 27, 2021   |  By Catchpoint
Offering the most accurate, actionable and comprehensive metrics for digital experience management; improving user experience and search ranking.
Apr 27, 2021   |  By Leo Vasiliou
We are in this together. As part of our continuous efforts to meet customer expectations, we have recently added Core Web Vitals to our performance measurement programs. We are happy to share that these metrics are now a native part of the Catchpoint Platform. DevOps’ SREs, Platform Operations Engineers, and business and monitoring strategists alike will realize a series of key benefits from this addition.
Feb 18, 2021   |  By Catchpoint
In this video, we’re going to cover how to design and deploy an MQTT test inside of Catchpoint, and how to apply that data effectively towards troubleshooting your IoT service or application.
Feb 4, 2021   |  By Catchpoint
Making sure your employees are able to be productive and have a great user experience is just as important as monitoring the health and well-being of your customers. Find out how Catchpoint can monitor each of your employee's experience right down to their device.
Jan 19, 2021   |  By Catchpoint
Learn how the HTTP Live Streaming protocol works, and what kind of view Catchpoint gives you into the entire process!
Jan 13, 2021   |  By Catchpoint
See why you should be integrating Catchpoint alert data with your existing ITSM tools, and how to set up an alert webhook from scratch?
Jul 7, 2020   |  By Catchpoint
Today's digital workplace includes SaaS apps, remote workers, and a digitally native workforce with high expectations for performance. Deliver a world-class digital employee experience, hold SaaS and other service providers accountable to SLAs, and maximize workforce productivity with Catchpoint. This handbook covers 10 common digital employee experience monitoring use cases.
Jul 7, 2020   |  By Catchpoint
According to the latest State of the Connected Customer report, 84% of customers say the experience a company provides is as important as its products or services. With these high stakes, retailers and enterprises alike can't afford mistakes during a high traffic event.
Jul 1, 2020   |  By Catchpoint
Real user monitoring (RUM) is an added advantage when trying to optimize website performance. It provides detailed insight into user behavior and correlates application performance with business outcomes. Catchpoint offers a single platform for both synthetic and RUM providing a complete 360-degree view of performance to ensure a positive end user experience.
Jul 1, 2020   |  By Catchpoint
Gain API Performance Visibility As systems become more distributed, Application Programming Interfaces (APIs) play an increasingly vital role in the performance of your digital services and end-user experiences.
Jun 1, 2020   |  By Catchpoint
Proactively monitoring Office 365 applications ensures maximum uptime and optimum performance. You can cut down on business disruptions due to slow performing applications and boost productivity by improving end-user experience for your organization. In this handbook, you'll learn how Catchpoint provides visibility into the service delivery chain, so you can track business critical applications and ensure SLAs are met.
Jun 1, 2020   |  By Catchpoint
Technology has transformed the way customers interact with financial institutions and IT teams need to keep up with digital experience expectations.

Our Digital Experience Monitoring Platform pinpoints performance and availability problems users experience anywhere in the world. We help the world's Internet Builders and Operators detect and fix issues with confidence—faster than ever before.

80% of performance and availability issues occur outside your firewall. Catchpoint's digital experience monitoring platform gives you the needed insights across your entire service delivery chain to detect, identify, and resolve these issues quickly.

One Unified Platform for Digital Experience Monitoring:

  • Synthetic Monitoring: Detect, identify, escalate, and fix performance issues with over 20 unique synthetic monitoring test types from over 800 global monitoring nodes.
  • Network Monitoring: Proactively detect and resolve issues throughout your entire network – from layer 3 to layer 7 – to lower MTTR and improve end users’ digital experiences.
  • Real User Monitoring: Gain the most accurate view of your user's experience to resolve performance issues faster, optimize conversions, and make better business decisions.
  • Endpoint Monitoring: True end-to-end employee experience monitoring starts with their devices. Enforce SLAs, minimize downtime, and keep your employees productive.

Instant insight into the digital experience of your customers and employees and the performance of all your networks, apps, and digital services.