New York, NY, USA
Aug 6, 2020   |  By Navya Dwarakanath
The insidious spread of COVID-19 across the globe has accelerated changes to our way of life. The reliance on the internet saw a prodigious increase in March 2020 as people started relying on digital means to work, buy groceries, order food, and basically ensure they could stay home and stay safe! More people doing things online means more opportunities for cyber-attacks.
Aug 5, 2020   |  By Loy Colaco
The pandemic has changed the way teams collaborate within an organization and between companies. With work from home becoming the new normal, employees are turning to new options for collaboration, meeting, training and onboarding have moved online. The office is now a virtual space. With the increasing demand for online meetings, it is even more important to monitor the health and performance of such meetings.
Aug 4, 2020   |  By Joe McCarthy
Today’s Tip of the Day is the final of three focused on Domain Name System (DNS) monitoring. In the rest of the series, we looked at how digital experience monitoring (DEM) can (i) help ensure users are served by the correct DNS server to reduce latency and (ii) help to guard against DNS-related attacks. In today’s post, we talk about Anycast DNS, the advantages it provides, the challenges it presents in relation to troubleshooting DNS issues, and how to overcome them with Catchpoint.
Jul 31, 2020   |  By Leo Vasiliou
SaaS monitoring platforms must provide a flexible set of capabilities to their customers. A platform with the ability to adjust according to business needs reduces costs (e.g. the cost to switch) and tool sprawl since the need to perform different monitoring functions can be accommodated in a single place. A monitoring platform should allow you to adjust, for example: Not all digital experience monitoring platforms are the same.
Jul 30, 2020   |  By Nik Koutsoukos
Year after year, we have seen that when it comes to maintaining end-user experience during the holiday season, preparation is key. But this year promises to be different, there has never been a time where digital-first was so imperative to the survival of most retailers. The drastic changes brought in by COVID-19 is bound to have a significant impact on the holiday season. Black Friday 2020 might as well be the benchmark for DEM going forward.
Jul 28, 2020   |  By Catchpoint Systems
Without SRECon happening this year and the world turned upside down from COVID-19, we set out to hold a virtual event to bring SREs together to share their experiences of what has changed. Last week’s SRE from Home was exactly that. With 1900 registrants, 20 lively Slack channels, six illuminating and entertaining talks from a diverse range of experts in the field and our #askanSRE panel answering attendees’ questions with a candid generosity, it was an amazing, jam-packed day.
Jul 24, 2020   |  By Navya Dwarakanath
Edge computing – with its ability to help unleash the potential of smart cities and autonomous vehicles, is something often thought to exist “around the corner” as opposed to an industry already in motion.
Jul 21, 2020   |  By Joe McCarthy
Today’s Tip of the Day is the second in a three-part series on Domain Name System (DNS) monitoring. In the first, we looked at how the application delivery chain works and the way in which many companies outsource their DNS to third parties with a global presence in order to reduce latency. The connected tip was focused on ensuring users are served by the correct DNS server.
Jul 15, 2020   |  By Catchpoint Systems
Today, we are excited to share the first in a series of Employee Experience (EX) focused eBooks, helping you understand how Catchpoint can be used to ensure you get the best digital performance for your employees. In this eBook, we focus on five use cases, demonstrating through examples, how to best utilize digital experience monitoring for G Suite.
Jul 14, 2020   |  By Ankit Kumar
It would not be wrong to say that Observability is the new buzz word for the last couple of years at least and often we find organizations burden themselves with questions like – The answer to these questions lies in understanding the concept of Observability and how it ties in with the digital experience monitoring strategy of your organization and only then can you determine where you stand in terms of Observability.
Aug 10, 2020   |  By Catchpoint
Understand how your CDN's are performing with regards to the number of Hits or Misses !!! Remember, if a browser requests a piece of content and the CDN has it cached, then it will deliver that content. This is referred to as a cache hit. However, if the content is not available on the Cache Server(s), then the CDN makes the request back to the Origin server, this is classified as a cache miss. You want cache hits, NOT misses
Jul 29, 2020   |  By Catchpoint
Find out about Catchpoint's annual Black Friday Assurance Program from members of our professional services team.
Jul 28, 2020   |  By Catchpoint
In the final DNS series video, I’ll be talking about DNS Anycast and the advantages it provides, BUT, using Anycast can make troubleshooting DNS issues, very hard unless you have one trick up your sleeve !!
Jul 20, 2020   |  By Catchpoint
Always be vigilant on how your DNS Service is performing. So many "things" can effect the End User Experience with regards to DNS as this is the 1st interaction everyone has when visiting your site.
Jun 22, 2020   |  By Catchpoint
Make sure your users are being serviced by their local DNS to reduce latency and ensure a positive end-user experience
Jun 15, 2020   |  By Catchpoint
Watch this short video to learn about the latest updates on Catchpoint's release titled Yosemite
Jun 3, 2020   |  By Catchpoint
Today’s Digital world, is an API-Centric world, we just don’t realize how pervasive these little helpers are !!!! API’s are part of every eCommerce transaction, Social media interaction, and provide integrations across the applications we use, for both work and play, so when they’re not working properly, our lives are impacted greatly. See how Catchpoint provides complete visibility into all your API interactions to make sure you stay in front of any performance issues.
Jun 3, 2020   |  By Catchpoint
Alerts are one of the main reasons why we monitor. Having a robust Alerting Tool can ensure proactive notification of issues and allows for quick access to the data required to troubleshoot the issue(s). This video provides insight into the Catchpoint Alert Monitoring solution, showing you what to do after the Alert along with some very helpful links to make sure you've configured your Alerts so they provide the information you need.
Jun 3, 2020   |  By Catchpoint
Not all synthetic monitoring solutions are created equal. A truly proactive synthetic monitoring platform runs tests from the networks and locations where end users are located, and emulates the same path that the end users take to access websites and applications. Synthetic tests that are run from cloud providers miss many critical issues that affect the customer experience, and often lead to a painfully slow troubleshooting process because they don't capture all the components in the application delivery chain. Learn how Catchpoint's industry-leading synthetic monitoring infrastructure provides easy and effective monitoring from the outside-in for a truly comprehensive Digital Experience Monitoring (DEM) solution.
Jun 3, 2020   |  By Catchpoint
Expired SSL certificates are one of the most overlooked causes of performance and reachability problems, as keeping track of all of them and their expiration dates is a long and challenging task. See how Catchpoint's Digitial Experience Montoring (DEM) platform can help you esnure that your SSL certificates remain valid by alerting you whenever their expiration date is approaching.
Jul 7, 2020   |  By Catchpoint
Today's digital workplace includes SaaS apps, remote workers, and a digitally native workforce with high expectations for performance. Deliver a world-class digital employee experience, hold SaaS and other service providers accountable to SLAs, and maximize workforce productivity with Catchpoint. This handbook covers 10 common digital employee experience monitoring use cases.
Jul 7, 2020   |  By Catchpoint
According to the latest State of the Connected Customer report, 84% of customers say the experience a company provides is as important as its products or services. With these high stakes, retailers and enterprises alike can't afford mistakes during a high traffic event.
Jul 1, 2020   |  By Catchpoint
Real user monitoring (RUM) is an added advantage when trying to optimize website performance. It provides detailed insight into user behavior and correlates application performance with business outcomes. Catchpoint offers a single platform for both synthetic and RUM providing a complete 360-degree view of performance to ensure a positive end user experience.
Jul 1, 2020   |  By Catchpoint
Gain API Performance Visibility As systems become more distributed, Application Programming Interfaces (APIs) play an increasingly vital role in the performance of your digital services and end-user experiences.
Jun 1, 2020   |  By Catchpoint
Proactively monitoring Office 365 applications ensures maximum uptime and optimum performance. You can cut down on business disruptions due to slow performing applications and boost productivity by improving end-user experience for your organization. In this handbook, you'll learn how Catchpoint provides visibility into the service delivery chain, so you can track business critical applications and ensure SLAs are met.
Jun 1, 2020   |  By Catchpoint
Technology has transformed the way customers interact with financial institutions and IT teams need to keep up with digital experience expectations.

Our Digital Experience Monitoring Platform pinpoints performance and availability problems users experience anywhere in the world. We help the world's Internet Builders and Operators detect and fix issues with confidence—faster than ever before.

80% of performance and availability issues occur outside your firewall. Catchpoint's digital experience monitoring platform gives you the needed insights across your entire service delivery chain to detect, identify, and resolve these issues quickly.

One Unified Platform for Digital Experience Monitoring:

  • Synthetic Monitoring: Detect, identify, escalate, and fix performance issues with over 20 unique synthetic monitoring test types from over 800 global monitoring nodes.
  • Network Monitoring: Proactively detect and resolve issues throughout your entire network – from layer 3 to layer 7 – to lower MTTR and improve end users’ digital experiences.
  • Real User Monitoring: Gain the most accurate view of your user's experience to resolve performance issues faster, optimize conversions, and make better business decisions.
  • Endpoint Monitoring: True end-to-end employee experience monitoring starts with their devices. Enforce SLAs, minimize downtime, and keep your employees productive.

Instant insight into the digital experience of your customers and employees and the performance of all your networks, apps, and digital services.