Lausanne, Switzerland
Dec 4, 2019   |  By Sean Malvey
I wouldn’t wish even upon my worst enemy the task of writing a company’s mission statement or brand slogan. Nowadays customers respond most to companies that convey higher-level, altruistic values in their messaging—especially in the world of enterprise tech, or Silicon Valley startups. You can’t write something like “we’re here to make lots of money and dominate the market”—that’s just not going to fly.
Nov 12, 2019   |  By Nexthink
Many Industry and Operations (I&O) Leaders working in end-user computing today can attest to that famous Dylan lyric. In Gartner’s latest Market Guide on Digital Experience Monitoring (DEM) they report that “by 2023, 60% of digital business intiatives will require I&O to report on user’s digital experience, up 15% from today”. Compare that to just a decade ago when I&O Leaders rarely had to think about their employees’ digital experiences when making decisions.
Nov 11, 2019   |  By Gavrilo Bozovic
If you have successfully deployed an ITSM solution like Nexthink, you’ll next want to collect timely employee survey data to provide context for your support team. From our experience we recommend you take the following steps: In most large-scale companies, internal communication is usually already owned by the corporate communications department.
Nov 6, 2019   |  By Sean Malvey
You can’t really blame most people for thinking employee surveys are a lost cause. Survey fatigue is a real thing, and every organization has its unique red tape when it comes to data collection and HR policy. If you can even manage to convince your employees to respond to that well-crafted questionnaire, how do you separate the signal from the noise and operationalize this information for ITOps?
Oct 29, 2019   |  By Sean Malvey
Good IT Support is harder to pin down than you’d think but deciding which technology is better than the next is pretty straightforward for most of us. Who wouldn’t pick the latest iPhone or Android device over a flip-phone? Actually, most senior citizens—but to their credit flip-phones never really die, they just regenerate into larger flip-phones. Bad example. Point is we can rate, compare, trial, and study just about every digital technology on the market.
Aug 21, 2019   |  By Nexthink
The pace is accelerating. Analysts predict that the traditional IT monitoring tooling landscape will be unrecognizable in 5 years. Drastic changes are occurring that are challenging traditional monitoring tool and are forcing IT teams to reevaluate their approach.
Feb 4, 2019   |  By Nexthink
The underlying trend of M&A activity is upwards, meaning more downward pressure on IT to execute IT integration strategies. The key to success is ensuring IT has the right data to make informed decisions.
Feb 4, 2019   |  By Nexthink
Outside work, your employees lead connected lives. The apps and devices enhancing their leisure time have set a new benchmark for workplace IT performance, and it’s high. Meeting these expectations results in increased employee satisfaction and far better productivity through a more connected workforce. When employees are satisfied with their working environment the business enjoys an 81% increase in happy clients.
Feb 1, 2019   |  By Nexthink
The very essence of IT is all about innovation - finding ways to do things better, faster and more efficiently. When incidents are out of sight and out of mind, IT has the opportunity to refocus on its core mission and become a strategic business enabler - lighting sparks of innovation instead of putting out fires.
Feb 1, 2019   |  By Nexthink
Top companies focusing on employee experience tend to have four times the average profit and more than twice the average revenue. Companies who fail to understand the individual digital needs of their employees are squandering opportunities to have a more engaged, energized and productive workforce.
Dec 3, 2019   |  By Nexthink
Watch Nexthink CEO Pedro Bados discuss Europe’s growing tech ecosystem, the need for government incentives for startups and how having more European entrepreneurs with the right experience is essential to drive innovation.
Oct 11, 2019   |  By Nexthink
Discover how Nexthink allows IT to create and manage deployment rings to ensure a streamlined and representative testing of Windows 10's continuous quality updates before full deployment.
Oct 10, 2019   |  By Nexthink
This scenario shows how Nexthink can help prevent any compliance or performance deviations from specific Windows 10 services - such as Windows Defender - and how to easily, remotely, and automatically remediate them.
Oct 10, 2019   |  By Nexthink
In this scenario, see how Nexthink allows IT to see their Windows 10 migration progress in real-time and use insight from the Digital Experience Score to drill down and remediate specific issues affecting employee's experiences during the migration
Jul 8, 2019   |  By Nexthink
Discover how Nexhtink enables IT to easily resolve their Teams-related problems with simplified investigation and instant remote action remediation capabilities.