Nexthink

Feb 4, 2019
2004
Lausanne, Switzerland
Feb 14, 2019   |  By Pedro Bados
As we reach the midpoint of the first quarter, we wanted to take a moment to look back on the past year – and thank our customers and employees for helping make it such a great one!
Feb 12, 2019   |  By Emily Schlick
The top priority for Express Scripts’ end-user experience (EUE) team is to improve the technology experience for employees; they’re both our end users and our customers. But how do we know where to focus to improve the experience? Our users tell us!
Feb 5, 2019   |  By Tim Flower
Unless end users (EUs) are directly prevented from using applications, they are unlikely to report IT anomalies or malfunctions; it’s much easier to restart a program or click “x” to make the error message disappear than submitting a ticket. Every day, employees settle for small IT glitches which never go reported, giving IT departments the perception of smooth service delivery while, in reality, EUs are experiencing constant obstacles and frustration.
Jan 29, 2019   |  By Vincent Bieri
Better employee experience drives better business outcomes1. The result? Technology is no longer the driving force of IT — instead, the end-users’ digital experience is the key to unlocking business value and driving ROI. The challenge? Mending the gap between traditional metric-based monitoring and the need for real-time, contextual data about the end-user experience. Here’s how to get started.
Jan 22, 2019   |  By Mark Boggia
Mergers and Acquisitions (M&A) in the private sector have been experiencing unprecedented growth, not only in terms of the number of yearly global transactions, but also in terms of their value. M&As are also well-reputed for their exceptionally high failure rates, as highlighted by the Harvard Business review in 2016: “…companies spend trillions on acquisitions every year. Yet study after study puts the failure rate of mergers and acquisitions somewhere between 70% and 90%”.
Feb 4, 2019   |  By Nexthink
Outside work, your employees lead connected lives. The apps and devices enhancing their leisure time have set a new benchmark for workplace IT performance, and it’s high. Meeting these expectations results in increased employee satisfaction and far better productivity through a more connected workforce. When employees are satisfied with their working environment the business enjoys an 81% increase in happy clients.
Feb 4, 2019   |  By Nexthink
The underlying trend of M&A activity is upwards, meaning more downward pressure on IT to execute IT integration strategies. The key to success is ensuring IT has the right data to make informed decisions.
Feb 1, 2019   |  By Nexthink
The very essence of IT is all about innovation – finding ways to do things better, faster and more efficiently. When incidents are out of sight and out of mind, IT has the opportunity to refocus on its core mission and become a strategic business enabler – lighting sparks of innovation instead of putting out fires.
Feb 1, 2019   |  By Nexthink
Top companies focusing on employee experience tend to have four times the average profit and more than twice the average revenue. Companies who fail to understand the individual digital needs of their employees are squandering opportunities to have a more engaged, energized and productive workforce.
Jan 1, 2019   |  By Nexthink
Bringing new technology and tools into organizations increases productivity and is critical for achieving digital transformation. But according to a study by MIT Sloan Management Review and Capgemini Consulting, 63% of managers believe that the pace of technological change in their workplaces is too slow, primarily due to “lack of urgency” and poor communication about the strategic benefits of new tools. Increasingly, savvy managers are realizing that the key to realizing the full potential of IT investments lies in their users fully adopting and embracing it.
Jan 21, 2019   |  By Nexthink
As workplace technologies evolve, so should its management. Taking a proactive stance on IT Service Management can spark the flame to amazing Digital Experience Management! Watch how the world of ITSM is changing, with Nexthink's very own ITSM expert at the board!
Jan 21, 2019   |  By Nexthink
As workplace technologies evolve, so should its management. Taking a proactive stance on IT Service Management can spark the flame to amazing Digital Experience Management! Watch how the world of ITSM is changing, with Nexthink's very own ITSM expert at the board!
Jan 21, 2019   |  By Nexthink
As workplace technologies evolve, so should its management. Taking a proactive stance on IT Service Management can spark the flame to amazing Digital Experience Management! Watch how the world of ITSM is changing, with Nexthink's very own ITSM expert at the board!
Jan 21, 2019   |  By Nexthink
As workplace technologies evolve, so should its management. Taking a proactive stance on IT Service Management can spark the flame to amazing Digital Experience Management! Watch how the world of ITSM is changing, with Nexthink's very own ITSM expert at the board!
Dec 12, 2018   |  By Nexthink
We’re excited to announce that we’ve raised $85M in funding led by Index Ventures, and that Index Ventures’ Neil Rimer will join our board. The investment will help as we continue to develop new innovations for our platform and expand across the globe.