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Jul 20, 2021   |  By Chris Terndrup
Even with work almost entirely digital, there is still a considerable gap between the optimized and seamless services IT teams aim to deliver, and the actual quality of the digital experiences of employees.
Jul 15, 2021   |  By Andy Philp
Why is it that when IT has to manage a virtual desktop environment, their job becomes infinitely harder? If you were to poll every major enterprise IT department, there’s always one team (or person) that’s ultimately held accountable for the organization’s Digital Employee Experience.
Jul 14, 2021   |  By Nexthink
Employees in today’s corporations are dependent on properly functioning technology in order to get their work done and realize their business objectives. User experience can affect outcomes positively or negatively. The IT team at HCL Technologies turned to Nexthink to grant them insight into their client’s user experience and facilitate proactive responses to issues affecting users.
Jul 12, 2021   |  By Jonathan Boyd
For years, IT experts and institutions have promoted the likes of Agile, ITSM, DevOps and other popular methods as a way for technology professionals to boost their own careers and to help departments break down complex modern work problems. And IT leaders have used these methods to communicate value (albeit reactively) to business executives to help explain the work they do between IT and non-IT people.
Jul 2, 2021   |  By Katharine Dahl
What’s the service desk ticket that finally broke the camel’s back? Andrew Cohen (Sr. Manager, Digital Workplace Services at Cox) never had to find out – because he transitioned to a proactive service desk. In other words: a service desk that isn’t weighed down by growing ticket counts, reoccurring issues, and non-responsive employees. In a recent BrightTALK-hosted webinar, Andrew shared some of his firsthand experiences with building a proactive IT team.
Jun 28, 2021   |  By Mary K. Pratt
Competition for good employees is fierce. Nearly all business leaders (95% according to a 2021 Robert Half study) say it’s challenging to find skilled professionals. So companies must invest in workplace experiences that can attract and retain talent. Competition for sales and market share is also tough, and that means companies must rely on top-tier talent to thrive in the digital era.
Jun 28, 2021   |  By Samuele Gantner
The turbulence of 2020 and increased remote working has meant that many businesses across the globe have been forced to make sudden and significant investments in hardware devices to support the working needs of their staff. Hardware companies like Apple, HP and Dell have been seeing a surge in personal computing/device sales to the point of shortages in the market.
Jun 28, 2021   |  By Prabhu Kaliaperumal
When an IT incident negatively impacts employee experience, IT teams rush to remedy the issue – understandably, as a widespread incident can have major effects on employees’ productivity, security, and overall experience. Yet, so many IT teams find themselves drowning in support tickets even as they continue to resolve top call drivers (the incidents that affect the most employees and drive the most support requests).
Jun 28, 2021   |  By Jon Grainger
We’ve all been there: the Zoom call that drops out in the middle of a crucial discussion; the browser application that won’t load when you badly need to access it. Network problems have been around since the dawn of the Internet, and they always will be. But during this recent period of remote working, connectivity issues have become a much bigger threat to workspace productivity and employee experience.
Jun 28, 2021   |  By Dion Hinchcliffe
If someone predicted how IT roles will change in the coming years, they’d likely envision tech roles maturing around emerging and high-value new technologies, such as AI, data science, and the cloud, as well as an ongoing focus on cybersecurity across industries and business divisions. These topics frequently come up in discussions with tech leaders about the near future of IT roles. But many would be surprised by two major trends.
Feb 9, 2021   |  By Nexthink
"Very similar to what Adobe's mission was around content, Nexthink is doing around the employee and their digital experiences." —Bruce Chizen 🚀 Watch now to hear Bruce, Pedro Bados, and Bernd Leger discuss our latest funding round, $1.1B valuation, and what this news means for Nexthink down the line. Welcome to the board, Bruce!
Dec 14, 2020   |  By Nexthink
Sep 21, 2020   |  By Nexthink
IWC is a Swiss luxury watchmaker that has been creating masterpieces since 1868. Of course, in recent months, and like so many businesses, IWC has had to adapt to the demands of a much more flexible and dispersed workforce. In this environment, IT’s capacity to communicate directly with employees is more important than ever. Fortunately, IWC was already using Nexthink Engage to reach out to its user base. Here, Ramon Hartmann explains how Engage makes a difference at the company, and why it’s superior to all standard modes of internal communication.
Jul 17, 2020   |  By Nexthink
Dr. Brennan Jacoby is a philosopher and the founder of Philosophy at Work, an organization that works with businesses seeking to improve their thinking skills, by leveraging the great philosophers and philosophical techniques. Here – as part of our Through the Crisis series on remote work during and beyond the COVID-19 lockdown – Dr. Jacoby discusses the new Virtues of Virtual report, Aristotle, and how the way we approach technology can help us get the best out of it…
Jul 8, 2020   |  By Nexthink
Our Through the Crisis series shares customers’ IT challenges and successes from the COVID-19 crisis. Here, Yves Habersaat (software engineer, BG Consulting Engineers) explains how his organization leveraged Nexthink to affect a significant update of their IT estate during the early stages of the pandemic.
Jun 8, 2020   |  By Nexthink
Our ‘Through the Crisis’ series shares customers’ IT challenges and successes from the COVID-19 quarantine and remote work surge. Here, Jelmer Berendsen (Enablement Lead, Digital Workplace, ABN AMRO) explains how ABN AMRO’s companywide Engage surveys came to be of as much interest to board members as they were to the Digital Workplace team.
Jun 8, 2020   |  By Nexthink
Our Through the Crisis series shares customers’ IT challenges and successes from the COVID-19 crisis. Here, in our second instalment from ABN AMRO, Daan Tuijnman (Product Owner, Digital Workplace, ABN AMRO) details a number of Nexthink-facilitated use cases that helped their employees enjoy a superior remote work experience throughout the quarantine.
Jun 2, 2020   |  By Nexthink
Our customer base was impacted globally by COVID-19, and we were honored to be able to support them whenever and however we could. Now, in this new Through the Crisis series, they’ll be sharing some of their stories from the IT frontline. The first contribution comes from Christophe Verducci, Head of Proximity Services at leading financial services provider AXA IM.
May 28, 2020   |  By Nexthink
Discover how a Fortune 500 healthcare company managed to identify their remote employees without MS Teams and accelerate its rollout to ensure their remote workforce was able to collaborate and stay productive while working from home.
May 28, 2020   |  By Nexthink
While monitoring its remote worker compliance dashboard, this global pharmaceutical company noticed a large portion of its remote workforce had expired VPN certificates. Take a look at how they were able to detect, target and fix this issue with just a couple of clicks.
Jan 26, 2021   |  By Nexthink
Why is that IT innovation is often synonymous with employee disruption? It seems like you cannot make any improvements without interrupting employees and taking time away from their workday. We think-no, we know-there's a better way to innovate and improve the delivery of new applications & IT services. These 10 success stories from our customers in the IT Innovation Without Disruption eBook show you that there's a better way forward.
Sep 30, 2020   |  By Nexthink
You will receive an email shortly containing the asset. Supporting a work-from-anywhere (WFA) model can be especially tricky for IT and at times, down right counterproductive for employees. Get practical advice that has been tested by 1,000s of Nexthink customers. Learn how your IT team can deliver a powerful Digital Employee Experience to your distributed workforce in these 12 simple steps.
Aug 21, 2019   |  By Nexthink
The pace is accelerating. Analysts predict that the traditional IT monitoring tooling landscape will be unrecognizable in 5 years. Drastic changes are occurring that are challenging traditional monitoring tool and are forcing IT teams to reevaluate their approach.
Feb 4, 2019   |  By Nexthink
The underlying trend of M&A activity is upwards, meaning more downward pressure on IT to execute IT integration strategies. The key to success is ensuring IT has the right data to make informed decisions.
Feb 4, 2019   |  By Nexthink
Outside work, your employees lead connected lives. The apps and devices enhancing their leisure time have set a new benchmark for workplace IT performance, and it's high. Meeting these expectations results in increased employee satisfaction and far better productivity through a more connected workforce. When employees are satisfied with their working environment the business enjoys an 81% increase in happy clients.
Feb 1, 2019   |  By Nexthink
The very essence of IT is all about innovation - finding ways to do things better, faster and more efficiently. When incidents are out of sight and out of mind, IT has the opportunity to refocus on its core mission and become a strategic business enabler - lighting sparks of innovation instead of putting out fires.
Feb 1, 2019   |  By Nexthink
Top companies focusing on employee experience tend to have four times the average profit and more than twice the average revenue. Companies who fail to understand the individual digital needs of their employees are squandering opportunities to have a more engaged, energized and productive workforce.
Jan 1, 2019   |  By Nexthink
Bringing new technology and tools into organizations increases productivity and is critical for achieving digital transformation. But according to a study by MIT Sloan Management Review and Capgemini Consulting, 63% of managers believe that the pace of technological change in their workplaces is too slow, primarily due to "lack of urgency" and poor communication about the strategic benefits of new tools. Increasingly, savvy managers are realizing that the key to realizing the full potential of IT investments lies in their users fully adopting and embracing it.
Jan 1, 2019   |  By Nexthink
Learn everything you need to know about how to create the ultimate digital employee experience in this free guide.
Dec 1, 2018   |  By Nexthink
Move beyond standard data consolidation to a more pro-active approach with the Nexthink-ServiceNow CMDB Connector.

Nexthink is a global leader in digital employee experience. Our product allows enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experience. Through a unique combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams meet the needs of the modern digital workplace.

Put your employees at the heart of IT. Gain real-time visibility into the workplace, fix IT problems automatically and best of all, delight your employees.

Why Nexthink:

  • Improve quality of IT services for end-users: Win the favor of your employees by helping them win back the 22 minutes a day they lose on IT issues. Nexthink helps proactively prevent the creation of incidents and reduces the MTTR for open incidents while providing deep insight into the end-user experience.
  • Empower digital workplace transformation: Change is a constant in the enterprise. With Nexthink, IT can seamlessly handle change management and deliver migration projects smoothly with complete span of control and visibility.
  • Ensure endpoint security and compliance: Your bedrock in the age of disruption: Safeguard compliance and security to minimize risk exposure. Nexthink ensures compliance and fixes security threats automatically, anytime and all the time.

Transform the IT experience of your employees, transform your business.