Nexthink

Lausanne, Switzerland
2004
Jun 30, 2022   |  By Katharine Dahl
Learn how one Financial Institution stopped a flood of recurring IT tickets in its tracks with an automated 1-click fix When an L1 agent faces a mounting pile of IT tickets, it is hard to be anything but reactive. They need to resolve the issue as fast as possible and restore employee productivity. But when it comes to resolving the same IT ticket over and over again, no Service Desk team should have to do that more than once.
Jun 30, 2022   |  By Katharine Dahl
If your employees’ collaboration tools are out of date, they are out of luck. As employees continue to work remotely, they, as well as hybrid and in-office employees, heavily rely on digital collaboration tools. Picture it. If all the applications on your device went down, the first ones you would notice would be your digital collaboration tools. So, if they crash, employees will be impacted almost instantly.
Jun 30, 2022   |  By Pierre-Loïc Kuhn
If the Service Desk sees IT tickets pile up around a particular application, their first thought will be to identify and troubleshoot a recent issue or bug. However, employee frustrations aren’t always from technical failures and those tickets can be much harder to diagnose and resolve.
Jun 22, 2022   |  By Pierre-Loïc Kuhn
How a US-based consumer goods company reduced ticket count related to performance issues on macOS devices using Chrome as part of their digital collaboration platform. Thanks to digital collaboration tools, the world continues to evolve and accept new hybrid working styles. Today, reliance on these instant messaging, video calls, and conferencing tools has turned collaboration solutions into the lifeblood of modern business productivity and collaboration.
Jun 14, 2022   |  By Katharine Dahl
If you talk to any Service Desk agent, they will agree there has been an explosion in IT tickets since the transition to remote and hybrid work. Even now, there are growing challenges preventing them from being able to reduce IT incidents. In the last year, average ticket volume has risen by 16% since the pandemic, stressing already overtaxed help desk agents. This increase in tickets has led to wasted resources, poor IT service delivery and frustrated employees.
Jun 9, 2022   |  By Jonathan Butz
Healthcare providers are under more pressure than ever to provide better care and improve patient outcomes despite clinical resource scarcity, high turnover, and burn-out. Staffing shortages of physicians and nurses, growing populations in need of care, and rising costs create real barriers to exceptional care.
Jun 6, 2022   |  By Katharine Dahl
If an IT ticket is submitted, then it’s already too late. But what if you could get ahead of the pile up, reduce IT tickets, and solve issues before the tickets ever appear? Digital workplace technology is evolving fast, fueled by the post-pandemic realization that IT is vitally responsible for the productivity and satisfaction of modern organizations. But it’s not all going to plan.
Jun 3, 2022   |  By Megan Brake
Let’s start with a concept you’re probably familiar with: how it feels to get into a flow state at work. Maybe you were creating a new graphics package for a client deliverable. Maybe you were building a new website, or working on a coding sprint for the next product release. Maybe you were digging into some script automations for common technical issues. It doesn’t really matter what you were doing; what’s really important is how you felt while you were doing it.
Jun 2, 2022   |  By Yassine Zaied
In November 2021, a record 4.5 million workers switched jobs, topping the previous record set in September 2021. If there’s a side story to the global pandemic, it’s The Great Resignation. This phenomenon has companies spending more than ever to retain their human capital, with less and less to show for it.
Jun 1, 2022   |  By Sam Holzman
At Microsoft’s 2022 Build Conference, which took place on May 24 through May 26, the tech juggernaut revealed a number of new technologies and iterations that are poised to impact the workplace and the world at large. One announcement in particular has already sparked major conversation among the developer community: the new Microsoft Dev Box.
Jun 29, 2022   |  By Nexthink
Want to stop wasting time reacting to chaos and start investing time in building a better digital work experience that benefits you and your organization? Nexthink gives IT the tools and intelligence to create a workplace where employees feel less frustrated and more fulfilled.
Jun 21, 2022   |  By Nexthink
Don’t leave your organization’s digital workplace experience to chance. Nexthink helps IT professionals see and solve technology challenges before they become problems. Make employees happier, attract talent, meet goals, and be more productive with Nexthink.
Feb 2, 2022   |  By Nexthink
With the rapid development of innovation within the IT space, teams are dealing with an endless influx of support tickets. In order to provide a consistently exceptional digital experience IT teams must keep up with this evolution. This entails advancing beyond reacting to incidents that have already occurred – and starting to proactively solve issues before they ever make an impact on employees.
Feb 2, 2022   |  By Nexthink
With the rapid development of innovation within the IT space, teams are dealing with an endless influx of support tickets. In order to provide a consistently exceptional digital experience IT teams must keep up with this evolution. This entails advancing beyond reacting to incidents that have already occurred – and starting to proactively solve issues before they ever make an impact on employees. Stay up-to-date with Nexthink Follow us on.
Feb 2, 2022   |  By Nexthink
With the rapid development of innovation within the IT space, teams are dealing with an endless influx of support tickets. In order to provide a consistently exceptional digital experience IT teams must keep up with this evolution. This entails advancing beyond reacting to incidents that have already occurred – and starting to proactively solve issues before they ever make an impact on employees. Stay up-to-date with Nexthink Follow us on.
Feb 2, 2022   |  By Nexthink
Nexthink Engage allows employees to cut through the digital workplace noise with two-way communication. Attention grabbing notifications further reduce the inefficiency caused by emails and ensure employees only respond by sending messages relevant to their digital experience. Nexthink Engage combines employee feedback with Nexthink technical data to solve problems that matter in the workplace.
Dec 3, 2021   |  By Nexthink
Watch now to hear Nexthink’s CEO and Co-founder Pedro Bados announce an important milestone for Nexthink: raising $180M in a Series D round and garnering a $1.1B valuation. Accelerated innovation and further customer success is on the horizon following this announcement. Find out more about what this means for Nexthink’s future and the future of Digital Employee Experience.
Jun 16, 2021   |  By Nexthink
Nexthink Experience, a cloud-native platform, shines a light on all aspects of every single employee’s digital journey. As a result, you can make informed decisions to optimize their experience. Nexthink offers a unique combination of real-time analytics, automation and employee feedback across all endpoints to help IT teams meet the needs of the modern digital workplace.
Feb 9, 2021   |  By Nexthink
"Very similar to what Adobe's mission was around content, Nexthink is doing around the employee and their digital experiences." —Bruce Chizen 🚀 Watch now to hear Bruce, Pedro Bados, and Bernd Leger discuss our latest funding round, $1.1B valuation, and what this news means for Nexthink down the line. Welcome to the board, Bruce!
Dec 14, 2020   |  By Nexthink
Jan 26, 2021   |  By Nexthink
Why is that IT innovation is often synonymous with employee disruption? It seems like you cannot make any improvements without interrupting employees and taking time away from their workday. We think-no, we know-there's a better way to innovate and improve the delivery of new applications & IT services. These 10 success stories from our customers in the IT Innovation Without Disruption eBook show you that there's a better way forward.
Sep 30, 2020   |  By Nexthink
You will receive an email shortly containing the asset. Supporting a work-from-anywhere (WFA) model can be especially tricky for IT and at times, down right counterproductive for employees. Get practical advice that has been tested by 1,000s of Nexthink customers. Learn how your IT team can deliver a powerful Digital Employee Experience to your distributed workforce in these 12 simple steps.
Aug 21, 2019   |  By Nexthink
The pace is accelerating. Analysts predict that the traditional IT monitoring tooling landscape will be unrecognizable in 5 years. Drastic changes are occurring that are challenging traditional monitoring tool and are forcing IT teams to reevaluate their approach.
Feb 4, 2019   |  By Nexthink
The underlying trend of M&A activity is upwards, meaning more downward pressure on IT to execute IT integration strategies. The key to success is ensuring IT has the right data to make informed decisions.
Feb 4, 2019   |  By Nexthink
Outside work, your employees lead connected lives. The apps and devices enhancing their leisure time have set a new benchmark for workplace IT performance, and it's high. Meeting these expectations results in increased employee satisfaction and far better productivity through a more connected workforce. When employees are satisfied with their working environment the business enjoys an 81% increase in happy clients.
Feb 1, 2019   |  By Nexthink
The very essence of IT is all about innovation - finding ways to do things better, faster and more efficiently. When incidents are out of sight and out of mind, IT has the opportunity to refocus on its core mission and become a strategic business enabler - lighting sparks of innovation instead of putting out fires.
Feb 1, 2019   |  By Nexthink
Top companies focusing on employee experience tend to have four times the average profit and more than twice the average revenue. Companies who fail to understand the individual digital needs of their employees are squandering opportunities to have a more engaged, energized and productive workforce.
Jan 1, 2019   |  By Nexthink
Bringing new technology and tools into organizations increases productivity and is critical for achieving digital transformation. But according to a study by MIT Sloan Management Review and Capgemini Consulting, 63% of managers believe that the pace of technological change in their workplaces is too slow, primarily due to "lack of urgency" and poor communication about the strategic benefits of new tools. Increasingly, savvy managers are realizing that the key to realizing the full potential of IT investments lies in their users fully adopting and embracing it.
Jan 1, 2019   |  By Nexthink
Learn everything you need to know about how to create the ultimate digital employee experience in this free guide.
Dec 1, 2018   |  By Nexthink
Move beyond standard data consolidation to a more pro-active approach with the Nexthink-ServiceNow CMDB Connector.

Nexthink is a global leader in digital employee experience. Our product allows enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experience. Through a unique combination of real-time analytics, automation and employee feedback across all endpoints, Nexthink helps IT teams meet the needs of the modern digital workplace.

Put your employees at the heart of IT. Gain real-time visibility into the workplace, fix IT problems automatically and best of all, delight your employees.

Why Nexthink:

  • Improve quality of IT services for end-users: Win the favor of your employees by helping them win back the 22 minutes a day they lose on IT issues. Nexthink helps proactively prevent the creation of incidents and reduces the MTTR for open incidents while providing deep insight into the end-user experience.
  • Empower digital workplace transformation: Change is a constant in the enterprise. With Nexthink, IT can seamlessly handle change management and deliver migration projects smoothly with complete span of control and visibility.
  • Ensure endpoint security and compliance: Your bedrock in the age of disruption: Safeguard compliance and security to minimize risk exposure. Nexthink ensures compliance and fixes security threats automatically, anytime and all the time.

Transform the IT experience of your employees, transform your business.