Zenduty

Bangalore, India
2019
  |  By Anjali Udasi
External dependencies and third-party services play a crucial role in powering modern applications. These components bring a wealth of benefits, ranging from access to specialized tools and resources to the ability to offload non-core tasks, allowing development teams to focus on delivering value-added features.
  |  By Anjali Udasi
Alert fatigue is a state of exhaustion caused by receiving too many alerts. This can happen when the alerts are not actionable, are irrelevant or too frequent. Misconfigurations or configurations with the wrong assumptions or that lack Service-level objectives (SLOs) can have a dual impact, leading to alert fatigue and, more alarmingly, the potential of overlooking critical alerts We spoke with more than 200 teams using Prometheus Alertmanager. Many face alert fatigue from trivial, nonactionable alerts.
  |  By Anjali Udasi
Securing reliable system operation necessitates building a formidable Site Reliability Engineering (SRE) team. However, a critical strategic decision confronts every organization: do we cultivate SRE talent internally or venture into the external talent pool? Both approaches possess distinct advantages and disadvantages, each impacting the composition, skillset, and overall effectiveness of the SRE team.
  |  By Anjali Udasi
Site Reliability Engineers (SREs) and DevOps teams often deal with alert fatigue. It's like when you get too alert that it's hard to keep up, making it tougher to respond quickly and adding extra stress to the current responsibilities. According to a study, 62% of participants noted that alert fatigue played a role in employee turnover, while 60% reported that it resulted in internal conflicts within their organization.
  |  By Anjali Udasi
Non-Abstract Large System Design (NALSD) is an approach where intricate systems are crafted with precision and purpose. It holds particular importance for Site Reliability Engineers (SREs) due to its inherent alignment with the core principles and goals of SRE practices. It improves the reliability of systems, allows for scalable architectures, optimizes performance, encourages fault tolerance, streamlines the processes of monitoring and debugging, and enables efficient incident response.
  |  By Anjali Udasi
Downtime is an unwelcome reality. But, beyond the immediate disruption, outages carry a significant financial burden, impacting revenue, customer satisfaction, and brand reputation. For SREs and IT professionals, understanding the cost of downtime is crucial to mitigating its impact and building a more resilient infrastructure.
  |  By Anjali Udasi
What differentiates tech companies that weather digital storms with unwavering resilience? In many cases, the answer lies in a deeply ingrained SRE culture, which fosters proactive approaches to system reliability. Site Reliability Engineering (SRE) culture extends beyond mere tech tools and automated scripts. It emphasizes proactive care, shared responsibility, and continuous improvement, leveraging incident management software as a vital component in fostering these core values of SRE.
  |  By Anjali Udasi
Incidents and bugs are two common occurrences that can disrupt the smooth operation of systems and applications. While these terms may seem similar, they represent distinct concepts with different implications. Understanding the nuances between incidents and bugs is crucial for effective incident management and proactive problem resolution.
  |  By Anjali Udasi
Site Reliability Engineering (SRE) stands out as a crucial discipline, ensuring the smooth operation and scalability of intricate software systems. SREs employ a diverse toolkit, automating tasks, monitoring system health, and proactively tackling potential issues. The goal? To elevate site reliability and keep downtime at bay. In this blog, we'll dive deep into the realm of SRE tools, breaking down what each tool brings to the table.
  |  By Anjali Udasi
When multiple users are affected by an incident, it can quickly escalate into a chaotic situation. To effectively manage and prioritize such incidents, organizations need a robust incident priority matrix. An incident priority matrix is a tool organizations use to deal with critical issues quickly. It’s a roadmap for handling incidents efficiently.
  |  By Zenduty
Settle in and listen to Suresh Kumar Khemka(Head of Platform & Infra at apna) talk about platform engineering, balancing bureaucracy and velocity at startups and Tech Giants, and the rippling impact of an e-commerce's downtime. Exclusively on The Incidentally Reliable podcast — made by SREs for SREs, hosted by Zenduty.
  |  By Zenduty
Grab some popcorn and catch Viraj talk about his experiences and BookMyShow's journey from its inception in the early 2000s to the entertainment behemoth it is today, their stints innovating at the forefront of the mobile and e-commerce revolutions, and their harmony with reliability engineering in the colourful, ever-changing yet challenging world of movies and online ticketing. Exclusively on The Incidentally Reliable podcast — made by SREs for SREs, hosted by Zenduty.
  |  By Zenduty
Incidentally Reliable Episode 4 dropping this Thursday the 14th, chatting about BookMyShow's journey from inception to the entertainment behemoth it is today, their experience innovating at the forefront of the mobile and e-commerce revolutions, and their harmony with reliability in the colourful yet challenging world of movies. Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.
  |  By Zenduty
Zenduty is an end-to-end incident management platform that gives you greater control and automation over the incident management lifecycle.
  |  By Zenduty
Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.
  |  By Zenduty
Zenduty is an end-to-end incident management platform that gives you greater control and automation over the incident management lifecycle.
  |  By Zenduty
Watch Ankur Rawal and Dheeraj Reddy talk about how to choose the right metrics for noise K8s alerting, with insights and suggestions based on the mistakes made by hundreds of companies while implementing Prometheus Alertmanager in their production systems, and learn how much bad monitoring could be costing you. This talk was delivered at PromCon'2023 in Berlin.
  |  By Zenduty
Catch Manoj Sebastian(ex-Flipkart, Amazon, Atlassian, Intuit, Yahoo) talk about The Evolution of SRE through 20 years, Incident Response and Post Incident Culture at Big Tech and the Future of Reliability with AI ramping up at full speed. The freshest podcast for Site Reliability Engineers, hosted by Vishwa and Shubham from Zenduty.
  |  By Zenduty
Catch Manan Verma talk about his First Major Incident, Reliability at Unicorns and the Cost of Incidents for different stakeholders.
  |  By Zenduty
Catch Rajesh Tilwani talking about Building a DevTools SaaS Company, and everything reliability only on the Incidentally Reliable Podcast, live now on all major platforms! About Zenduty: Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle. With the Zenduty API, you can supplement and deploy Zenduty in sync with other tools and services, allowing you to create and update incidents, users, teams, services, integrations, schedules etc. and automate your workflows using simple scripts.

Zenduty is a collaborative incident management system for the management of always-on services, helping teams orchestrate incident response for creating better user experiences and brand value. Zenduty centralizes all incoming alerts through predefined notification rules to ensure that the right people are notified at the right time.

Zenduty supports over 100+ integrations where IT teams receive contextual notifications from the services of their choice to foster speedy resolution of potentially damaging downtime:

  • Assign predefined incident roles along with highly customizable task templates to empower teams to rapidly resolve crisis with minimal noise and confusion.
  • Customizable escalation policies define your internal alerting rules as per your company's on-call schedules to notify the right responders.
  • Leverage rich contextual data to perform rapid RCAs
  • Customizable post-mortems insights to streamline processes and institutionalize a culture of continuous improvement and world-class reliability.

Modern on-call and incident response platform for SRE, DevOps, ITOps and Support teams.