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By Rohan Taneja
Downtime isn’t just about systems going offline. It’s about how well your business can adapt and keep moving forward. Whether it’s a minor glitch or a large-scale outage, it affects revenue, productivity, and the trust your customers place in your services. For instance, in July 2024, CrowdStrike’s Falcon platform faced an outage that cost Fortune 500 companies $5.4 billion. Businesses that had proactive strategies recovered faster, minimizing the damage.
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By Rohan Taneja
As an SRE, you constantly juggle proactive tasks to improve reliability and scalability with reactive firefighting when issues arise—often leaving little time to address the root causes. This is not unlike the firefighters of Ancient Rome, the Vigiles, who were tasked with not only responding to fires but also preventing them. Established in 6 AD under Emperor Augustus, the Vigiles patrolled the streets of Rome, looking for potential fire hazards.
Logs play a critical role in monitoring your applications and systems in terms of health, system behavior, and problem diagnosis. However, logs can assuredly bring value only if they are structured and well-formatted. Effective log formatting can help identify an issue to fix on time rather than having to sift through unorganized, hard-to-read logs. In this blog, we delve into 7 super-effective practices for production logging to help you maximize your log analysis capabilities.
In today’s complex environments such as cloud-native technologies, containers, and microservices-based architectures, reliable log monitoring is crucial for keeping your systems secure and resilient. Continuous monitoring enables organizations to stay in-control, providing proactive insights into system health and performance. With platforms like AWS, GCP, and Azure churning out massive amounts of logs, it’s easy to get overwhelmed.
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By Vishwa Krishnakumar
One of the biggest challenges for some of our customers was allowing non-engineering teams, such as Support, Sales, or Sustomer Success teams, to raise incidents for specific Dev/Infra/Security/Ops teams on Zenduty in a structured and efficient manner as soon as a customer reports an issue. In many organizations, we observed that non-technical team members often needed to switch between platforms, fill out complex forms, or reach out to multiple stakeholders manually to ensure that an issue is escalated.
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By Alka Gupta
In an increasingly connected world where businesses operate around the clock, the importance of having an effective on-call system cannot be stressed enough. With technological advances and the expectation of immediate attention to business-critical issues, creating a reliable on-call rotation and schedule is essential for ensuring operational continuity. This comprehensive guide will walk you through the various aspects of on-call rotations and schedules that you need to consider for 2024.
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By Vishwa Krishnakumar
If you’ve been wondering about setting up a Customer Advisory Board (CAB) at your company, you’re not alone. Many companies, including our product team here at Zenduty, have found them incredibly valuable for getting direct input from clients, shaping product roadmaps, and building stronger relationships. Let’s dive into what makes a CAB effective, drawing from some real-world experiences shared by some of the best in the business.
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By Ankur Rawal
Stand-up meetings are a cornerstone for any engineering team. When done right, they can make a huge difference in keeping everyone on the same page, fostering collaboration, and building a strong team culture. However, getting them right can be a bit tricky. Drawing from our own experience of running engineering stand-ups at Zenduty, and insights from some of the best engineering managers in my network, I'd love to share some tips and insights on how to make your stand-ups effective.
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By Vishwa Krishnakumar
We are excited to announce a significant enhancement to our scheduling feature based on your valuable feedback! At Zenduty, we understand the importance of flexibility and efficiency in managing on-call schedules and ensuring seamless incident response. Previously, only team managers had the capability to edit schedules and add overrides. This meant that non-manager team members had to reach out to their managers to request override coverage, potentially delaying critical adjustments.
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By Anjali Udasi
Shubham Srivastava from our team had the pleasure of meeting Andreas Grabner at KubeCon + CloudNativeCon Europe earlier this year. Andreas wears many hats in his daily work, primarily serving as a DevOps Activist at Dynatrace, where he has dedicated over 16 years to shape the Observability solutions we see today. He is also a Developer Advocate at Keptn – helping teams automate and orchestrate their deployments end-to-end and plays an active role as an Ambassador in the CNCF community.
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By Zenduty
In our latest episode, we speak with Denys Pashutynski, Senior Engineering Manager of Site Reliability at Roblox, about the formidable challenges of sustaining a global gaming platform. Drawing from his tenure at Twitter, AWS, and eBay, Denys delves into managing traffic surges, latency optimization, and strategic change management. Exclusively on The Incidentally Reliable podcast, which is made by SREs for SREs and hosted by Zenduty.
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By Zenduty
Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.
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By Zenduty
Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.
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By Zenduty
We dive into the trenches with Abhishek Ghosh, a veteran who has led SRE teams at Pinterest, and now at Cribl. He shares gripping war room stories from Pinterest, strategies for maintaining uptime, insights into the role of AI in observability, and more! Discover the future of SRE and learn how to navigate the challenges of digital reliability. Tune in to gain valuable lessons from one of the industry's leading experts.
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By Zenduty
Zenduty is a distributed, end-to-end major incident management platform for production engineering teams, that helps you minimize downtime, implement scalable incident response processes and institutionalize site reliability within your organization. Grafana is a multi-platform open source analytics and interactive visualization web application. It can produce charts, graphs, and alerts for the web when connected to supported data sources.
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By Zenduty
Zenduty is a distributed, end-to-end major incident management platform for production engineering teams, that helps you minimize downtime, implement scalable incident response processes and institutionalize site reliability within your organization. Alertmanager is a powerful component of the Prometheus ecosystem designed to handle alerts. It manages alerts by deduplicating, grouping, and routing them to the appropriate receiver integrations such as email, Slack, or custom webhooks.
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By Zenduty
Catch Ramiro Berrelleza — Founder and CEO at Okteto talk about how impactful DevTool startups are built, the importance of investing in Developer Experience, and the emerging issues with the Cloud Native ecosystem.
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By Zenduty
Catch Krishnendu Majumdar (CPTO at Yubi) talk about his journey in the dynamic Indian startup ecosystem, strategies to build for scale from Day 1 and insights into building sustained user trust via exceptional product performance in high governance industries like credit and finance.
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By Zenduty
Catch Niall Murphy (Co-Founder of Stanza Systems) talk about graceful degradation, what startups are getting wrong about reliability and how well-thought user-experiences can communicate credibility to current and potential customers. Exclusively on The Incidentally Reliable podcast — made by SREs for SREs, hosted by Zenduty.
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By Zenduty
What are some startups Solomon Hykes is rooting for? What's his most controversial opinion? Who are some community members that more people should follow? Discover the answers to these questions, and a lot more in the Incidentally Reliable Podcast with Solomon Hykes, live on all major platforms! Tune in as Solomon shares stories from the early days of Docker, Inc, the rollercoaster journey leading to 20 million active developers worldwide, the heavy crown of a tech leader and his vision to revolutionize CI/CD with Dagger today.
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Zenduty is a collaborative incident management system for the management of always-on services, helping teams orchestrate incident response for creating better user experiences and brand value. Zenduty centralizes all incoming alerts through predefined notification rules to ensure that the right people are notified at the right time.
Zenduty supports over 100+ integrations where IT teams receive contextual notifications from the services of their choice to foster speedy resolution of potentially damaging downtime:
- Assign predefined incident roles along with highly customizable task templates to empower teams to rapidly resolve crisis with minimal noise and confusion.
- Customizable escalation policies define your internal alerting rules as per your company's on-call schedules to notify the right responders.
- Leverage rich contextual data to perform rapid RCAs
- Customizable post-mortems insights to streamline processes and institutionalize a culture of continuous improvement and world-class reliability.
Modern on-call and incident response platform for SRE, DevOps, ITOps and Support teams.