Operations | Monitoring | ITSM | DevOps | Cloud

AWS re:Invent has come and gone. A great deal of fun was had along with many new insights shared. Here’s a recap from some ScienceLogicians who were in attendance.

Incident Commanders play a crucial role in the successful operation of IT service management (ITSM) teams. By applying best practices, they can ensure that incidents are handled quickly and efficiently, so that downtime for end users is kept to a minimum. ‍ This article provides an overview of the requirements for an effective Incident Commander in ITSM. It discusses the skills and competencies needed for effective incident management, and highlights some best practices for this role.

Microsoft Teams Phone is a powerful collaboration and communication tool, making the use of Teams easier and more flexible than ever. Many businesses want to grab the benefits of an easy-to-manage platform that flexibly supports the complexities of their existing operations, incorporating PSTN calling. But before you dive in, what are the key things you should know?

Over the last few years, the Grafana open source project has grown at an eye-watering pace, with more than 1 million active Grafana instances now in the wild. With that growth, our processes have had to run to keep up. This is especially true when it comes to how frequently we release new versions of Grafana. Currently we cut.

As today’s enterprises shift to the cloud, Kubernetes has emerged as the de facto platform for running containerized microservices. And while Kubernetes operates as a single cluster, enterprises inevitably run their applications on a complex, often confusing, architecture of multiple clusters deployed to a hybrid of multiple cloud providers and private data centers. This approach creates a lot of problems. How do your services find each other? How do they communicate securely?

Highly successful companies and individuals share one similarity: They have an extremely clear vision of what they want to achieve and why. They know that although all work delivers outcomes, not all outcomes yield the same value. That’s why goals and a goal framework are important. Goal setting has always been essential to business success. Businesses today face different conditions and need systems to support their unique challenges in managing goals.

Kubernetes Lens is an integrated development environment (IDE) that allows users to connect and manage multiple Kubernetes clusters on Mac, Windows, and Linux platforms. It is an intuitive graphical interface that allows users to deploy and manage clusters directly from the console. It provides dashboards that display key metrics and insights into everything running on a cluster, including deployments, configurations, networking, storage, and access control.

MongoDB has evolved into the database solution of choice for developers looking to build efficient, scalable applications in the cloud. But, as when using any cloud-based infrastructure, using MongoDB introduces an additional layer of complexity to customers’ IT spend. This week, we announced support for MongoDB on the CloudZero Platform.

We know how tedious it can be to juggle work in progress, pull requests, and branches for issues across multiple repos. That’s why we’re so excited to present GitKraken Client 9.0. This major version release will truly transform your development workflow. Here are the headlines.

File integrity monitoring is an important aspect in managing your infrastructure. Tripwire and AIDE are often cited as necessary tools by compliance frameworks1,2,3. Of course CFEngine can manage a file to make sure it contains desired content, but did you know that CFEngine also has the capability to simply monitor a file for change? In this blog post we take a look at CFEngines’ changes attribute for files promises.