ServiceNow

2003
Santa Clara, CA, USA
Jul 14, 2020   |  By Susanne Hansen
Implementing change in large organizations is always a challenge, and the City of Copenhagen, with its 45,000 employees, is no exception. Three years ago, we embarked on a journey to implement a central enterprise service management portal using ServiceNow HR Service Delivery. Our objective was to improve the employee experience.
Jul 9, 2020   |  By ServiceNow Blog
Efficient and productive customer service representatives are a baseline, not a gold standard. A recent Aberdeen report reveals that forward-thinking customer service organizations have developed strategies to directly benefit customers by making engaging with brands more convenient. These companies understand that effortless service experiences create a competitive advantage.
Jul 7, 2020   |  By ServiceNow Blog
Zoom Video Communications, Inc. and ServiceNow today announced a commitment to each other’s technology solutions to make work-anywhere experiences work even better. With the ongoing pandemic and shelter in place orders Zoom’s usage rocketed to 300 million daily meeting participants in April 2020. Zoom deployed ServiceNow’s Customer Service Management (CSM) to scale its customer service operations and enable critical communications capabilities for its global community.
Jun 25, 2020   |  By ServiceNow Blog
CareAR announces the availability of its ServiceNow integration, providing an innovative industry solution seamlessly extending enterprise-grade augmented reality (AR) visual support as part of a ServiceNow digital workflow experience.
Jun 25, 2020   |  By ServiceNow Blog
We measure a lot of our ITSM success through increments of time. But mean time to resolution, time on page in the knowledgebase, and cases-per-hour aren’t just go-to metrics. They set the cultural expectations for our service teams – that improving service times, without sacrificing quality, is paramount.
Oct 27, 2018   |  By ServiceNow
An end‑to‑end approach to managing the lifecycle of your IT portfolio
Oct 27, 2018   |  By ServiceNow
Get your ITIL project off to a great start
Oct 1, 2018   |  By ServiceNow
How to Create a Consumer Service Experience at Work
Oct 1, 2018   |  By ServiceNow
Make these common help desk issues a thing of the past with ITSM
Sep 1, 2018   |  By ServiceNow
Learn how today's CIOs deliver strategic IT while reducing costs, increasing agility and ensuring resources are deployed effectively.
Jan 31, 2019   |  By ServiceNow
The Success Navigator saves you time and effort by quickly assessing your digital transformation readiness and providing clear recommendations on the prescriptive actions that can be taken to successfully achieve your business outcomes faster.
Jan 30, 2019   |  By ServiceNow
London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.
Jan 30, 2019   |  By ServiceNow
London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.
Jan 30, 2019   |  By ServiceNow
London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.
Jan 30, 2019   |  By ServiceNow
London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.