ServiceNow

2003
Santa Clara, CA, USA
Jan 17, 2020   |  By ServiceNow Blog
Six key trends are transforming customer service—Here’s how to translate them into real business value Today, digital transformation across the enterprise is impacting customer service. The most successful companies are evolving customer service from single-channel or non-integrated multichannel into a dynamic platform for customer experience.
Jan 16, 2020   |  By ServiceNow Blog
The new customer-centric customer service model—it’s all about resolving customer issues not efficiency and savings Are your customer service strategies shifting to align with enterprise digital transformation efforts across the business? If you’re still measuring customer service success based on how efficient and cheap it is to meet the needs of your customers, the answer likely is no.
Jan 15, 2020   |  By ServiceNow Blog
Customer service is changing. As we mentioned in our last blog post, channels don’t matter as much—the focus has shifted to customer service effectiveness instead of efficiency.  ThinkJar’s Esteban Kolsky recently spoke to customer service practitioners as part of his annual research project about the state of customer service. According to Esteban, practitioners identified six critical trends fueling customer service innovation.
Jan 14, 2020   |  By ServiceNow Blog
Everywhere you look, digital transformation initiatives are taking hold across the enterprise. Customer service is no exception. Today, new digital technology options mean customers expect choice, flexibility, speed, transparency, and personalization from the companies they do business with—expectations that are only increasing.
Jan 14, 2020   |  By ServiceNow Blog
Basware is known for delivering leading edge financial software that cuts costs, increases efficiencies, and reduces risks to an enterprise’s global operations. They help customers simplify operations and spend smarter by automating procurement and finance processes. What makes their offerings world-class is both the capabilities they provide and the way they provide them.
Oct 27, 2018   |  By ServiceNow
An end‑to‑end approach to managing the lifecycle of your IT portfolio
Oct 27, 2018   |  By ServiceNow
Get your ITIL project off to a great start
Oct 1, 2018   |  By ServiceNow
How to Create a Consumer Service Experience at Work
Oct 1, 2018   |  By ServiceNow
Make these common help desk issues a thing of the past with ITSM
Sep 1, 2018   |  By ServiceNow
Learn how today's CIOs deliver strategic IT while reducing costs, increasing agility and ensuring resources are deployed effectively.
Jan 31, 2019   |  By ServiceNow
The Success Navigator saves you time and effort by quickly assessing your digital transformation readiness and providing clear recommendations on the prescriptive actions that can be taken to successfully achieve your business outcomes faster.
Jan 30, 2019   |  By ServiceNow
London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.
Jan 30, 2019   |  By ServiceNow
London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.
Jan 30, 2019   |  By ServiceNow
London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.
Jan 30, 2019   |  By ServiceNow
London is here! Our latest release includes exciting new capabilities that deliver intelligence for everyday work and better experiences.