Santa Clara, CA, USA
Jun 27, 2022   |  By Ben Sigelman
Digital business is an imperative for 21st-century companies. Increasingly, organizations are directing investments toward technologies that deliver outcomes fast and enable more resilient digital business models. In this landscape, incidents such as software bugs, power outages, or downed networks have major consequences that affect both revenue and customer loyalty.
Jun 24, 2022   |  By Lara Caimi
No matter what industry you’re in, your customers’ expectations have permanently shifted. Customers expect consumer-grade experiences that are frictionless, delightfully designed, and valuable for their needs. “Consumer-grade experiences” are associated with the best consumer companies, such as Apple, Netflix, and Amazon. These companies famously put the customer at the center of everything.
Jun 14, 2022   |  By Lisa Wolfe
I’m excited to announce Gartner has named ServiceNow the AIOps worldwide market share leader.1 We believe this confirms that ServiceNow® Predictive AIOps delivers on the promise of proactive IT. AIOps helps organizations drive resilience, efficiency, and proactive IT operations at scale. By distilling signal from noise, ServiceNow AIOps helps organizations better identify root causes and facilitate faster remediation.
Jun 9, 2022   |  By ServiceNow Blog
Cybersecurity is on the mind of every business leader, and for good reason: The number of data breaches rose 24% between 2020 and 2021, according to global ThoughtLab research co-sponsored by ServiceNow. Organizations everywhere need advanced security programs to navigate today’s fluid threat landscape. Here are three ways to help do that: 1. Create a framework Customers are increasingly concerned about data security.
Jun 8, 2022   |  By Matthew Talbot
Fintech companies around the world are transforming how financial services are delivered. Nowhere is that more apparent than in customer service, especially around complaints, disputes, and fraud operations, with new entrants redefining what good looks like. Australian firms such as Afterpay, the buy-now, pay-later giant acquired by Square, have succeeded by offering new products and experiences in line with consumer preferences for simple, intuitive, streamlined services.
Jun 6, 2022   |  By Jaime Honaker
Knowledge managers have an ongoing challenge: They want to encourage customers to self-serve and quickly find answers to their questions. They also want to minimize frustration if customers can’t quickly find an answer. Delivering great self-service is key to customer experience. It’s in everyone’s best interest if a customer doesn’t open a case (or incident). But where is the line between keeping your customer happy and causing undue delays?
Jun 3, 2022   |  By Gretchen Alarcon
Remote work, the Great Resignation, political and social unrest. The past few years have flipped the talent landscape on its head, and employees are rethinking what they want from work. At the same time, companies know they need to recruit, develop, and retain a workforce that can respond to evolving business demands. As the relationship between an employee and employer evolves, talent strategy must get personal.
Jun 2, 2022   |  By Dimitra Maniatis
Modern digital experiences play a major role in how government agencies serve their communities. Digital enhancements can streamline processes, improving reliability and accessibility for employees and citizens. Both groups need to access services through multiple channels. Modernized solutions that enhance employee experiences can improve service delivery across the board.
Jun 1, 2022   |  By Barbara Kay
No matter what business or industry you’re in, you want your business partners to deliver. Sometimes what we get is unexpected: toxic ingredients, software bugs, data breaches, sketchy hiring practices, unvetted subcontractors. As hundreds and even thousands of third and fourth parties become more integral to business, your risk posture and success trajectory are heavily influenced by your partners’ business practices. That’s why you need automated third-party risk management.
May 31, 2022   |  By ServiceNow Blog
Knowledge has been a fantastic time of keynote sessions, fireside chats, roundtables, and demos. We were excited to be able to bring people together again to four live, in-person events—in New York City, The Hague, Las Vegas, and Sydney—as well as provide a digital experience for those unable to make it to a live event.
Jun 16, 2022   |  By ServiceNow
Introducing AZIMUTH, an open-source software project from ServiceNow. Azimuth is an open-source software application that helps AI practitioners better understand their dataset and model predictions by performing thorough dataset and error analyses. The application leverages different tools, including robustness tests, semantic similarity analysis, and saliency maps, unified by concepts such as smart tags and proposed actions.
Jun 14, 2022   |  By ServiceNow
Yarra Valley Water delivers a unified employee experience and ensures a safe workplace with the Now Platform. This Australian utility company digitized the processes for reserving a hot desk with ServiceNow Workplace Service Delivery.
Jun 14, 2022   |  By ServiceNow
In our previous video, you were introduced to AZIMUTH, an open-source software project from ServiceNow. Azimuth is an application that helps AI practitioners better understand their dataset and model predictions by performing thorough dataset and error analyses. The application leverages different tools, including robustness tests, semantic similarity analysis, and saliency maps, unified by concepts such as smart tags and proposed actions.
May 2, 2022   |  By ServiceNow
When we come together, the movement is on.
Mar 23, 2022   |  By ServiceNow
A lot has changed since our days in San Diego, but our vision has remained—to build a platform to make work flow.
Mar 23, 2022   |  By ServiceNow
Deliver personalized experiences that engage teams and supercharge productivity with the new collaborative workspaces on Next Experience.
Jan 27, 2022   |  By ServiceNow
Take it from ServiceNow's founders: creating technology for the sole purpose of making other people's lives better is the most fulfilling thing you can do.
Dec 13, 2021   |  By ServiceNow
Watch this short explainer video to learn how ServiceNow helps global business services (GBS) organizations to establish a foundation that standardizes service delivery across the enterprise.
Dec 2, 2021   |  By ServiceNow
NTT DATA deploys ServiceNow to provide superior employee experience and enable workplace vaccination
Nov 4, 2021   |  By ServiceNow
ServiceNow Privacy Management provides a proactive, integrated, and automated means to manage privacy risk and sustain compliance. Current Privacy practices can’t keep up with evolving global regulations - are you ready for a better way?
Oct 27, 2018   |  By ServiceNow
An end‑to‑end approach to managing the lifecycle of your IT portfolio
Oct 27, 2018   |  By ServiceNow
Get your ITIL project off to a great start
Oct 1, 2018   |  By ServiceNow
How to Create a Consumer Service Experience at Work
Oct 1, 2018   |  By ServiceNow
Make these common help desk issues a thing of the past with ITSM
Sep 1, 2018   |  By ServiceNow
Learn how today's CIOs deliver strategic IT while reducing costs, increasing agility and ensuring resources are deployed effectively.
Sep 1, 2018   |  By ServiceNow
3 business challenges the Now Platform can help you solve
Aug 1, 2018   |  By ServiceNow
How financial institutions are using ServiceNow for security operations
Aug 1, 2018   |  By ServiceNow
With a reference guide of key features and functionality
Jul 1, 2018   |  By ServiceNow
On average, it takes nine months to detect and contain a data breach. Discover the seven security operations capabilities you need to decrease that time and reduce your risk of exposure.
Jul 1, 2018   |  By ServiceNow
Slash audit costs, improve efficiency, and minimize risk

ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.

Everyone deserves great experiences at work. Now routine tasks happen in a snap, and complex projects flow smoothly. With the Now Platform, anyone can work effortlessly across teams, silos, and systems. When people work better, business works better.

Say goodbye to silos: The Now Platform is a ready‑built foundation that transforms how your business operates. Because life at work is better when user experiences are intuitive and tasks are automated. And work moves faster when you can orchestrate across departments and IT applications with powerful workflows.

Work better: Whether you’re in IT, Security, HR or Customer Service—or just want to build your own custom applications—you can deliver great experiences to transform how work gets done.

ServiceNow makes work, work better for people.