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Jan 19, 2022   |  By Lana Gates
Like many business leaders, you may be wondering if you’re getting the most out of your technology investments and if there are things you can do to gain efficiency. Many organizations have taken steps toward optimization to reap the rewards of: In fact, 35% of organizations have made significant or very significant progress toward optimizing risk management and cybersecurity, according to a global survey of 900 senior business leaders by ServiceNow and ThoughtLab.
Jan 18, 2022   |  By Paul Fipps
As a former chief experience officer, I’ve seen just how impactful digital transformation can be. When I worked at Under Armour, we focused on our customers’ connected fitness journey, which unlocked new revenue streams and engagement opportunities. Yet, I’ve been around long enough to see my fair share of disappointments and underperforming projects. Any C-level executive will say the same.
Jan 14, 2022   |  By ServiceNow Blog
In today’s highly competitive and volatile business environment, service outages can result in the loss of customers. Because of those high stakes, it’s imperative that companies take action to avoid outages. But how can you prevent them before they happen? Enter artificial intelligence (AI). AI and machine learning can run in the background to monitor systems and detect anomalies before humans can spot them. ServiceNow Predictive AIOps was designed with this purpose in mind.
Jan 12, 2022   |  By Tom Henk
Minesh Patel, senior manager of support account management at ServiceNow, and JP Renaud, senior director of support management at ServiceNow, contributed to this blog. As part of our customer service and support team, the ServiceNow support account management (SAM) and customer escalations (CE) teams are committed to averting situations where performance affects customers’ ability to operate their business.
Jan 6, 2022   |  By Jason Barnes
Remember the days when you needed a pocket of change to pay for parking your car? How things have changed! Today, the focus is on smart parking solutions with ticketless entry, automatic license plate recognition, live monitoring of parking space availability, the use of QR codes, UHF windscreen tags, radio frequency identification, and payment cards.
Jan 5, 2022   |  By Sheri Kahn
On a video call, a customer asked why I had a stack of boxes behind me. That’s one of the things about Zoom—you get glimpses into other people’s worlds. My world is full of cardboard. I moved to a new home on the East Coast a few months ago, and unpacking is a slow process. The boxes are full of business books. I have a healthy collection, and my latest addition is Think Again by Adam Grant, the top-rated professor at the University of Pennsylvania's Wharton School.
Jan 4, 2022   |  By Ali Fatemi
ServiceNow IT support prides itself on providing world-class support services for employees. Because of the company’s hypergrowth, our previous model of 24/7 IT support couldn’t scale. We needed a better way to deal with the exponential increase in support case volume while maintaining a lean IT support team that continues to deliver exceptional support services. Here are four changes we’re undertaking to meet this challenge.
Dec 20, 2021   |  By Thomas Lee
The Now at Work 2021 Digital Experience provided a forum for companies around the world to demonstrate how they’re using the Now Platform, boosted by the Rome release, to bring about digital transformation. ServiceNow helped businesses not only cope with the pandemic, but also build more innovative, nimble organizations for the future.
Dec 17, 2021   |  By ServiceNow Blog
The ServiceNow product team had a clear goal: Reimagine the employee experience on the Now Platform. That meant designing a solution that would deliver a unified and proactive experience personalized for each user. The team started by talking with customers around the world—of all sizes and across many industries. They also turned to the ServiceNow IT team. IT provided firsthand knowledge of what it means to deliver an exceptional employee experience on the platform.
Dec 16, 2021   |  By Avin Sijariya
Hari Vats, senior knowledge manager of global technical support at ServiceNow, co-authored this blog. Who wouldn’t want a faster, more relevant search on their knowledge base? Improving search results is tricky. Organizations can spend a lot of time and money making small improvements to very complex, dynamic environments of information. When ServiceNow acquired an AI search technology company in 2020, we were thrilled to see an immediate return.
Dec 13, 2021   |  By ServiceNow
Watch this short explainer video to learn how ServiceNow helps global business services (GBS) organizations to establish a foundation that standardizes service delivery across the enterprise.
Dec 2, 2021   |  By ServiceNow
NTT DATA deploys ServiceNow to provide superior employee experience and enable workplace vaccination
Nov 4, 2021   |  By ServiceNow
ServiceNow Privacy Management provides a proactive, integrated, and automated means to manage privacy risk and sustain compliance. Current Privacy practices can’t keep up with evolving global regulations - are you ready for a better way?
Sep 24, 2021   |  By ServiceNow

ServiceNow is proud to participate in the 2021 Grace Hopper Celebration as we #DareToTransform the world’s largest gathering of women technologists!

Sep 24, 2021   |  By ServiceNow
Businesses have a once-in-a-generation opportunity to redefine work – with people at the center. Digital workflows on the Now Platform are the key to delivering exception employee experiences and driving productivity, no matter where work happens.
Sep 9, 2021   |  By ServiceNow
After many long months of waiting to see each other again in person, ServiceNow employee Carolyn and her mother, Linda, see a light at the end of the tunnel, thanks to vaccination efforts supported in part by ServiceNow vaccine management solutions.
Sep 2, 2021   |  By ServiceNow
Australia’s leading demographics expert Bernard Salt predicts 3 trends driving new ways of working and marks the biggest economic, social, and demographic changes in Australia’s history—backed by workflows—that paved the way to better work and life.
Jun 17, 2021   |  By ServiceNow
With ServiceNow, the NHS Scotland integrated national data with local GP records to create a consistent, dynamic workflow—protecting citizens in the fight against COVID-19.
May 26, 2021   |  By ServiceNow
Let’s take it from the top: our leadership team shares what gives us our edge – and what keeps us humble.
Mar 10, 2021   |  By ServiceNow
Learn how you can better manager your vendor risk with ServiceNow Vendor Risk Management and BitSight Security Ratings.
Oct 27, 2018   |  By ServiceNow
An end‑to‑end approach to managing the lifecycle of your IT portfolio
Oct 27, 2018   |  By ServiceNow
Get your ITIL project off to a great start
Oct 1, 2018   |  By ServiceNow
How to Create a Consumer Service Experience at Work
Oct 1, 2018   |  By ServiceNow
Make these common help desk issues a thing of the past with ITSM
Sep 1, 2018   |  By ServiceNow
Learn how today's CIOs deliver strategic IT while reducing costs, increasing agility and ensuring resources are deployed effectively.
Sep 1, 2018   |  By ServiceNow
3 business challenges the Now Platform can help you solve
Aug 1, 2018   |  By ServiceNow
How financial institutions are using ServiceNow for security operations
Aug 1, 2018   |  By ServiceNow
With a reference guide of key features and functionality
Jul 1, 2018   |  By ServiceNow
On average, it takes nine months to detect and contain a data breach. Discover the seven security operations capabilities you need to decrease that time and reduce your risk of exposure.
Jul 1, 2018   |  By ServiceNow
Slash audit costs, improve efficiency, and minimize risk

ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.

Everyone deserves great experiences at work. Now routine tasks happen in a snap, and complex projects flow smoothly. With the Now Platform, anyone can work effortlessly across teams, silos, and systems. When people work better, business works better.

Say goodbye to silos: The Now Platform is a ready‑built foundation that transforms how your business operates. Because life at work is better when user experiences are intuitive and tasks are automated. And work moves faster when you can orchestrate across departments and IT applications with powerful workflows.

Work better: Whether you’re in IT, Security, HR or Customer Service—or just want to build your own custom applications—you can deliver great experiences to transform how work gets done.

ServiceNow makes work, work better for people.