Santa Clara, CA, USA
Dec 1, 2022   |  By Matt Gowarty
The traditional wall between IT operations and IT services—along with tedious, antiquated processes for resolving IT issues—is harmful to a company’s productivity. It’s also soul-sucking for team members. Those conditions hinder data sharing and collaboration. As a result, IT staffers must spend hours on cumbersome tasks rather than focusing on meaningful, strategic projects that make them look forward to their workdays.
Nov 30, 2022   |  By Fred Champlain
Nearly every business leader these days is focused on achieving value—and for good reason. Business leaders are accountable for ensuring all the work they do delivers the most value possible to the business. Some have adopted Agile methodologies to achieve this. For Agile methodologies to be effective, you need to measure the right things. And to measure the right things, you need the right data producing the right information to provide you with the right insights. Agile value metrics can help.
Nov 29, 2022   |  By Craig Riegelhaupt
These are uncertain times. When leaders are uneasy about the future, they start to look at ways to drive efficiency and cut costs to prepare for what might lurk around the corner. Most organizations know they can optimize processes, but they struggle to pinpoint where and how. ServiceNow customers are doing this by creating low-code apps using our App Engine solution.
Nov 22, 2022   |  By ServiceNow Blog
Fred Luddy, founder of ServiceNow, is not a traditional learner. He worked at a car wash and a mechanic shop, lived on a farm, and did various odd jobs while learning about his passion—computers and programming—from magazines, books, and tinkering with technology. “I really didn't want to go to school,” he says, referring to college. “I was really interested in programming and anything dealing with computers.” Fred thought he could probably have more fun working.
Nov 17, 2022   |  By ServiceNow Blog
Digitizing the customer experience remains a key initiative for many organizations—even during a tough economic climate when cutbacks are running rampant. Investing in digital strategies to connect people, processes, and systems can yield a unified approach to customer service that drives efficiencies, empowers colleagues, and increases customer loyalty.
Nov 15, 2022   |  By Evan Ramzipoor
In modern organizations, employee efficiency matters just as much as—if not more than—productivity. Although the terms are often used interchangeably, they capture different phenomena. Productivity measures how much work an employee gets done overall. Efficiency refers to an employee’s ability to get more done in less time, with fewer resources.
Nov 9, 2022   |  By ServiceNow Blog
Businesses face tough competition for employees in today’s job market. According to McKinsey research, 89% of employees want to feel they’re living their purpose. For 70% of survey respondents, that sense of purpose is largely tied to their work. If an employer doesn’t meet that need, many workers will flee to a company that does. Cultivating a climate that helps workers fulfill their purpose is vital—and can lead to increased employee satisfaction and decreased turnover.
Nov 8, 2022   |  By CJ Desai
In today’s complex, hybrid world of work, collaboration and productivity can quickly give way to chaos and silos if organizations don’t prioritize digital business transformation. At ServiceNow, our solutions help companies make the most of their digital business efforts by connecting teams, processes, and silos. Zoom has a similar goal: to help people connect, collaborate, and work together.
Nov 8, 2022   |  By Matt Schvimmer
I’m proud and humbled to announce ServiceNow is a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM) Platforms for the ninth year in a row. We also ranked first in all three use cases evaluated in the 2022 Critical Capabilities for ITSM Platforms: Service Desk (3.76/5), Service Operations (3.73/5), and Business Workflow Automation (3.81/5).
Nov 3, 2022   |  By Jon Sigler
ServiceNow is on a mission to help businesses be more resilient in the midst of trying times. Building on our recent Now Platform® Tokyo release, I’m excited to announce a host of new offerings designed to help organizations run better and increase workplace productivity. Our latest solutions aim to improve both employee and customer experiences across all industries and accelerate growth with tailor-made solutions for telecommunications and the public sector.
Aug 1, 2022   |  By ServiceNow
Thank you for watching this short video where we present Azimuth, an easy-to-use open-source tool that helps AI practitioners analyze AI models and datasets to check for errors in text classification. In this video, we walk you through a high-level overview of using Azimuth. The description below provides a summary of what is covered in the video.
Jul 6, 2022   |  By ServiceNow
See how ServiceNow GRC transforms manual, siloed, and unfamiliar processes into an automated, actionable, and integrated risk program.
Jun 16, 2022   |  By ServiceNow
Introducing AZIMUTH, an open-source software project from ServiceNow. Azimuth is an open-source software application that helps AI practitioners better understand their dataset and model predictions by performing thorough dataset and error analyses. The application leverages different tools, including robustness tests, semantic similarity analysis, and saliency maps, unified by concepts such as smart tags and proposed actions.
Jun 14, 2022   |  By ServiceNow
Yarra Valley Water delivers a unified employee experience and ensures a safe workplace with the Now Platform. This Australian utility company digitized the processes for reserving a hot desk with ServiceNow Workplace Service Delivery.
Jun 14, 2022   |  By ServiceNow
In our previous video, you were introduced to AZIMUTH, an open-source software project from ServiceNow. Azimuth is an application that helps AI practitioners better understand their dataset and model predictions by performing thorough dataset and error analyses. The application leverages different tools, including robustness tests, semantic similarity analysis, and saliency maps, unified by concepts such as smart tags and proposed actions.
May 2, 2022   |  By ServiceNow
When we come together, the movement is on.
Mar 23, 2022   |  By ServiceNow
A lot has changed since our days in San Diego, but our vision has remained—to build a platform to make work flow.
Mar 23, 2022   |  By ServiceNow
Deliver personalized experiences that engage teams and supercharge productivity with the new collaborative workspaces on Next Experience.
Jan 27, 2022   |  By ServiceNow
Take it from ServiceNow's founders: creating technology for the sole purpose of making other people's lives better is the most fulfilling thing you can do.
Dec 13, 2021   |  By ServiceNow
Watch this short explainer video to learn how ServiceNow helps global business services (GBS) organizations to establish a foundation that standardizes service delivery across the enterprise.
Oct 27, 2018   |  By ServiceNow
An end‑to‑end approach to managing the lifecycle of your IT portfolio
Oct 27, 2018   |  By ServiceNow
Get your ITIL project off to a great start
Oct 1, 2018   |  By ServiceNow
How to Create a Consumer Service Experience at Work
Oct 1, 2018   |  By ServiceNow
Make these common help desk issues a thing of the past with ITSM
Sep 1, 2018   |  By ServiceNow
Learn how today's CIOs deliver strategic IT while reducing costs, increasing agility and ensuring resources are deployed effectively.
Sep 1, 2018   |  By ServiceNow
3 business challenges the Now Platform can help you solve
Aug 1, 2018   |  By ServiceNow
How financial institutions are using ServiceNow for security operations
Aug 1, 2018   |  By ServiceNow
With a reference guide of key features and functionality
Jul 1, 2018   |  By ServiceNow
On average, it takes nine months to detect and contain a data breach. Discover the seven security operations capabilities you need to decrease that time and reduce your risk of exposure.
Jul 1, 2018   |  By ServiceNow
Slash audit costs, improve efficiency, and minimize risk

ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.

Everyone deserves great experiences at work. Now routine tasks happen in a snap, and complex projects flow smoothly. With the Now Platform, anyone can work effortlessly across teams, silos, and systems. When people work better, business works better.

Say goodbye to silos: The Now Platform is a ready‑built foundation that transforms how your business operates. Because life at work is better when user experiences are intuitive and tasks are automated. And work moves faster when you can orchestrate across departments and IT applications with powerful workflows.

Work better: Whether you’re in IT, Security, HR or Customer Service—or just want to build your own custom applications—you can deliver great experiences to transform how work gets done.

ServiceNow makes work, work better for people.