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Martello Technologies

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SIP Trunk with Teams Phone Explained

SIP trunking is a great way to improve your business’s communication system. It is cost effective and scalable, and it offers many features that traditional systems do not. In this article, we’ll give you a quick introduction to SIP trunking, how it can benefit your business and how to easily monitor it when linked to Microsoft Teams.

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Did You Survive This Week's Microsoft Teams Outage?

Though rare, Microsoft Teams outages can impact the productivity of your entire organization. For IT teams, staying one step ahead of an outage has never been more critical. From the time an outage begins productivity can plummet and IT starts to scramble in the dark to identify who, where and what is impacted and why. Below we unpack this week’s outage and outline the difference that deep Microsoft Teams monitoring can make.

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3 Reasons Why You Should Have a Service Focus on Microsoft Teams

Written by Nick Cavalancia, Technical Evangelist, Microsoft MVP, & CEO of Conversational Geek In a world of Managed IT Service Providers that all offer some form of services around Microsoft 365, there’s a compelling case to be made for your business to be centering in on Microsoft Teams.

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Feature Spotlight: New Microsoft CQD Saved Searches

The Microsoft CQD is rich with Teams data but for IT professionals, toggling between multiple dashboards can leave you feeling as though you might not have the visibility into Teams performance that you would like. For IT teams, configuring custom dashboards in Elasticsearch can take time and not always yield the results you are looking for.

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Why Your Business Needs To Monitor Microsoft Teams

To give your business the best Microsoft Teams experience you need to monitor Microsoft Teams make sure all the features you are paying for are actually working. To do that, you need visibility into how it is working, how well it is working, and where any problems might arise.

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3 Tips to Deliver Microsoft Teams Service Excellence

As we continue to see Microsoft Teams usage skyrocket, now more than ever, users are depending on Microsoft Teams service excellence to maintain productivity. But it can be challenging to deliver a reliable user experience in today’s modern workplace. There are many factors in the IT environment impacting Microsoft Teams performance, and IT teams typically don’t have full visibility into them, or the service quality delivered to end users.

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Proactively Deliver a Better Microsoft Teams Experience

Legendary wine and spirit merchants Berry Brothers & Rudd arm their IT team with deep Microsoft Teams visibility to speed issue resolution and deliver an exceptional user experience. Berry Bros. & Rudd (BBR) is a family-run British wine and spirits merchant founded in London in 1698. Over the years, the company has grown to include six offices worldwide, including Japan, Singapore and Hong Kong.