Martello Technologies

Ottawa, Canada
2009
Jun 21, 2022   |  By Sara Purdon
As we continue to see Microsoft Teams usage skyrocket, now more than ever, users are depending on Microsoft Teams service excellence to maintain productivity. But it can be challenging to deliver a reliable user experience in today’s modern workplace. There are many factors in the IT environment impacting Microsoft Teams performance, and IT teams typically don’t have full visibility into them, or the service quality delivered to end users.
May 20, 2022   |  By Sara Purdon
IT silos, which originated from operational processes that made sense in an on-premise world are still a fact today. It’s easy to understand how these silos, which segregate and isolate IT data and operations from other points in the infrastructure came about.
May 11, 2022   |  By Sara Purdon
As Teams Phone becomes the norm in the Enterprise space, managing the quality of service delivery and user satisfaction, whether it’s cloud or connected to the PSTN, is mission critical. Teams PSTN calls are used for just about every type of meeting as well as for Contact Centers, Customer service, town halls and client pitches. Because of this ubiquitous usage, Enterprise IT needs analytics to understand how this service is performing for users and when problems are occurring.
May 9, 2022   |  By Sara Purdon
Today’s organizations are adapting office spaces and technology to meet the needs of a hybrid workforce. Microsoft is leading the way, bridging the gap between people working remotely and those in the office with the Microsoft Teams Meeting Room solution that allows everyone to be seen, heard, and fully participate from anywhere.
May 6, 2022   |  By Salina Tran
Vitrolife Saves More than 10,000 Hours of Microsoft Teams Troubleshooting with Vantage DX Sweden-based Vitrolife has approximately 1,200 employees spread across 20 countries worldwide. In their hybrid workplace, the IT team felt as if they were working with a blindfold on when it came to figuring out the source of a problem impacting Microsoft Teams performance.
Apr 19, 2022   |  By Salina Tran
With so many organizations focused on locking down environments, protocols like ICMP get immediately blocked without first weighing out the benefits.
Mar 8, 2022   |  By Sara Purdon
Microsoft Teams users, whether they use peer-to-peer calls, meetings, or PSTN Telephony very often switch from their laptop to their mobile and expect reliable call quality on all devices. Monitoring and ensuring call quality for Microsoft Teams users, in general, is already challenging at times. But when it comes to Microsoft Teams mobile calling, there is added complexity for IT teams.
Mar 8, 2022   |  By Sara Purdon
It is no secret that for IT teams, troubleshooting Microsoft 365 or Microsoft Teams issues takes time, and more often than not, the culprit is not even Microsoft.
Mar 7, 2022   |  By Sara Purdon
In late 2021, Microsoft published an article regarding the connectivity principles for securely managing Microsoft 365 traffic in order to get the best possible performance. Take me to the Article: Microsoft 365 Network Connectivity Principles >> In the section focused on avoiding network hairpins, Microsoft states that as a general rule, the shortest and most direct route/call flow between the user and their closest Microsoft 365 endpoint will offer the best performance.
Mar 1, 2022   |  By Sara Purdon
In any organization, the IT operations teams bear the responsibility of providing reliable cloud services to users that are increasingly distributed, working from home, the office, or elsewhere. As a result, IT professionals are looking for solutions to achieve visibility of the user’s network from end to end to quickly identify and resolve bottlenecks and ensure maximum productivity and ROI of their cloud applications.
Jun 1, 2022   |  By Martello Technologies
What's the modern workplace challenge, and how is Martello solving it? See what's got Microsoft customers and partners excited!
Jun 1, 2022   |  By Martello Technologies
Understand the story but want to see Vantage DX in action? Check out this deep dive demo video from Martello VP Product Management Rob Doucette.
Jun 1, 2022   |  By Martello Technologies
Ever wonder how Martello got its start, or why the company is focused on the Microsoft modern workplace? Martello VP of Global Sales & Partnerships Mike Danforth has the story.
Jun 1, 2022   |  By Martello Technologies
It's a frequently asked question: why is your stock price so low? Martello CEO John Proctor offers his perspective on why MTLO is undervalued.
May 23, 2022   |  By Martello Technologies
We have all seen multiple customers deploying Teams without adequate network capabilities and without any proper way to measure, troubleshoot and improve the user experience. That is why solutions like Martello are highly recommended to our Enterprise size customers.
May 18, 2022   |  By Martello Technologies
Managing Microsoft Teams and Microsoft Office 365 application performance requires deep insight into the real user experience as well as coordination between IT departments and service providers that each work with different tools with different objectives. IT teams often struggle to qualify and solve application performance or voice quality issues because available data from user feedback and traditional monitoring tools don’t provide substantial insight into the user experience.
Apr 29, 2022   |  By Martello Technologies
Dependence on Microsoft Teams has never been greater, and the pressure is on for IT teams to deliver exceptional user experiences – anytime, anywhere. In this series of videos, we explore the most common Microsoft Teams performance use cases that our customers managed with our help. Our Microsoft Teams monitoring solution enables the IT to prioritize and resolve problems to optimize the performance of Microsoft Teams, Microsoft Office 365 and business applications delivered to the business lines and customers.
Apr 29, 2022   |  By Martello Technologies
Dependence on Microsoft Teams has never been greater, and the pressure is on for IT teams to deliver exceptional user experiences – anytime, anywhere. In this series of videos, we explore the most common Microsoft Teams performance use cases that our customers managed with our help. Our Microsoft Teams monitoring solution enables the IT to prioritize and resolve problems to optimize the performance of Microsoft Teams, Microsoft Office 365 and business applications delivered to the business lines and customers.
Apr 29, 2022   |  By Martello Technologies
Dependence on Microsoft Teams has never been greater, and the pressure is on for IT teams to deliver exceptional user experiences – anytime, anywhere. In this series of videos, we explore the most common Microsoft Teams performance use cases that our customers managed with our help. Our Microsoft Teams monitoring solution enables the IT to prioritize and resolve problems to optimize the performance of Microsoft Teams, Microsoft Office 365 and business applications delivered to the business lines and customers.
Apr 29, 2022   |  By Martello Technologies
Dependence on Microsoft Teams has never been greater, and the pressure is on for IT teams to deliver exceptional user experiences – anytime, anywhere. In this series of videos, we explore the most common Microsoft Teams performance use cases that our customers managed with our help. Our Microsoft Teams monitoring solution enables the IT to prioritize and resolve problems to optimize the performance of Microsoft Teams, Microsoft Office 365 and business applications delivered to the business lines and customers.
Mar 31, 2022   |  By Martello Technologies
Download this eBook to learn how to ensure your mix of Teams, PSTN, and internal telephony infrastructure thrive while increasing your visibility into the source of any service delivery issues.
Jan 25, 2022   |  By Martello Technologies
Dependence on Microsoft 365 and Teams has never been greater, and the pressure is on for IT teams to deliver exceptional user experiences - anytime, anywhere. The modern workplace sees users connecting from the office, home and pretty much any place in between. This hybrid work model has a significant impact on IT, the network and the overall quality of service perceived by the users.
Aug 3, 2021   |  By Martello Technologies
The global shift to remote work in early 2020 resulted in enterprises heavily relying on digital touchpoints, such as Microsoft Teams, to keep the hybrid workplace connected. Without deep visibility into the Teams user experience, IT is left in the dark when it comes to overall Teams performance. So, what can you do to optimize your hybrid workforce's interaction with Microsoft Teams? Download now to see.
Jul 16, 2021   |  By Martello Technologies
We have developed the ultimate Microsoft Teams Performance Guide that identifies the top metrics IT teams need to be measuring and outlines Microsoft's best practices to improve the Teams user experience. Whether you're already monitoring your Microsoft Teams or not, you're sure to find this guide helpful.
Apr 28, 2021   |  By Martello Technologies
Enhanced visibility is crucial and to best meet current business needs requires an understanding of the level of satisfaction when using Microsoft 365. There is a growing demand to learn and know how users feel about the quality of their experience. Take a deep dive into the difference between Service Level Agreements and Experience Level Agreements and why the enhanced visibility is crucial to best meetyour current business needs.
Dec 10, 2020   |  By Martello Technologies
As digital transformation accelerates, the user experience is becoming a critical priority for CIOs. A growing number of services are being delivered as cloud-based software as a service (SaaS), but infrastructure and operations (I&O) teams lack visibility and control of the user experience. Digital business initiatives can only be successful if the user's experience is a good one.
Dec 10, 2020   |  By Martello Technologies
With over 200 million users of Microsoft 365 worldwide, it's evident that organizations are putting the productivity of their users into the hands of Microsoft's cloud-based office solution. From communications using products like Exchange Online, and Teams; to collaboration using SharePoint Online; to leveraging OneDrive for document storage and sharing; organizations shifting to Microsoft 365 rely heavily on these tools as the foundation for their operational ecosystem.
Dec 1, 2020   |  By Martello Technologies
It has become the backbone of many organizations, where conference calls, meetings, collaboration, and sharing all take place. This dependency makes it a critical application that requires consistent optimal performance to effectively maintain user productivity. For most Microsoft 365 applications, monitoring performance of a service like Exchange Online revolves around Exchange-related services, logs, etc. With Teams however, ensuring optimal performance proves to be a more complex task, and even more so when utilizing native tools.
Dec 1, 2020   |  By Martello Technologies
With increasingly complex systems sustaining mission-critical services, IT departments are hard at work designing business continuity strategies to avoid unpleasant surprises. Each year companies lose $26.5 billion in revenue due to IT downtime - either planned or unplanned. When there are critical application failures on the network the costs can hit a staggering 1 million dollars per hour lost in Fortune 100 companies.
Nov 1, 2020   |  By Martello Technologies
Technology has evolved the critical need for accessing real-time applications such as cloud-collaboration, VoIP and video conferencing from anywhere in the world. CIOs who prioritize around the clock performance and availability for cloud-based productivity tools, have an opportunity to deliver more value and can give their business a competitive edge. IT dashboards are a critical tool in enabling productivity. However, one of the biggest challenges that IT leaders face is to integrate data from multiple business systems that are already in place, both on-premise and in cloud solutions.

Martello Technologies is headquartered in Ottawa, Canada with staff in Canada, Europe and the United States. We provide digital experience monitoring (DEM) solutions that monitor the performance of cloud collaboration and productivity tools to give enterprises insight into the user experience. Our products include unified communications (UC) performance analytics software, Microsoft 365 user experience monitoring software and IT analytics software.

Traditional network and application performance monitoring approaches lack insight into the user experience of cloud services. Martello’s digital experience monitoring (DEM) solutions provide deeper insight by correlating data on network and application performance with insight into the user’s experience of the service. While other DEM solutions can make this connection between performance and user experience, Martello takes this a step further, demonstrating to enterprises why the problem happened.