Martello Technologies

Ottawa, Canada
Jan 14, 2022   |  By Sara Purdon
Martello recently commissioned EMA to conduct an entirely independent exploration of the state of Microsoft 365 and how enterprises are managing its performance and user experience in today’s modern workplace. With special attention given to Microsoft Teams, EMA set out to gauge the criticality, impact, performance, management, challenges, and best practices of Microsoft 365.
Jan 10, 2022   |  By Sara Purdon
The work landscape has changed dramatically over the past two years and it has been a challenge for an organizations IT teams to keep the workforce connected. For many businesses, Microsoft Teams has become a core part of their efforts to keep connected but supporting the Microsoft Teams infrastructure has been something many IT departments have had to learn on the fly. Pre-pandemic, businesses might have had thousands of employees working in a handful of offices.
Nov 30, 2021   |  By Sara Purdon
Written by Microsoft MVP Nick Cavalancia. Earlier this month, Microsoft announced the 2022 rollout of Mesh for Microsoft Teams as the next step in online and virtual collaboration. This seemingly bold step forward into a new type of interaction between individuals is more a natural evolution, taking years of augmented reality research and applying it in a way that provides value to organizations wanting to better collaborate.
Nov 22, 2021   |  By Uzair Iram
Within an organization, the Network Operations Center (NOC) and Security Operations Center (SOC) teams need to work together to maintain optimal network performance in addition to ensuring both overall security and the availability of IT services for business lines. In the past, these two teams were focused on two separate objectives, using different tools to do so and often running specific processes.
Nov 11, 2021   |  By Uzair Iram
With Microsoft Teams usage continuing to increase, it was only a matter of time until we also saw the rise of Teams voice through PSTN. Even though this requires more expensive Microsoft 365 licenses, the return on investment can be significant purely based on the pricing structure but sizable savings can be realized when it comes to management overhead costs. However, it can be a challenge to ensure PSTN call quality for all your business lines and users.
Oct 26, 2021   |  By Uzair Iram
Many organizations have become reliant on Microsoft Teams as the central hub of the digital workplace, allowing teams to work together more efficiently, amalgamating chat, file sharing, email, calendar, meetings, and integrations with countless third-party solutions all in one place. With this reliance comes the need for 24/7 reliability, so that users can stay productive on Microsoft Teams.
Sep 10, 2021   |  By Stephen Burke
The IT department of an organization is tasked with helping maintain the productivity of their Microsoft Teams and Microsoft 365 services, facilitating effective service delivery for all users. The executives of the business (VIPs) are sensitive to optimized performance as they must regularly conduct very important calls and meetings.
Sep 9, 2021   |  By Stephen Burke
When using Microsoft 365 services the main benefit of having a monitoring tool that can assess performance quality and identify issues is that it sends alerts into a ticketing tool such as ServiceNow for example, to initiate the process of remediating the problem. When you don’t have a monitoring tool in place then support tickets aren’t automatically sent and users must identify issues and send in tickets manually with little to no information on where the problem came from.
Sep 2, 2021   |  By Stephen Burke
The phrase “Teams is slow” means that somewhere something isn’t working. But who in the organization should lead the charge to address the problem – especially when the problem isn’t Teams? This blog will examine the different information barriers in Microsoft Teams and how to overcome them.
Aug 27, 2021   |  By Stephen Burke
Providing an effective service – especially in a world with constantly evolving needs – goes beyond standard operating hours. Imagine if a bank only kept your investments secure while they were ‘open’ during their hours of standard operation? Issues can arise at any time and having effective service delivery monitoring and support for enterprise’s IT teams and managed service providers is critical.
Jan 4, 2022   |  By Martello Technologies
Rob Doucette, VP, Product Management reviews real-life examples from businesses in various industries and see how IT can gain complete end-to-end visibility of the Microsoft Teams user experience, to rapidly detect and resolve problems before they impact the user experience.
Dec 13, 2021   |  By Martello Technologies
With the holidays coming up are you worried about Microsoft 365 and Teams performance while your IT team is off? Martello gives IT teams complete end-to-end visibility of the Microsoft 365 and Teams user experience to rapidly detect and easily resolve problems before they impact the user experience so you can finally take that break you deserve.
Dec 8, 2021   |  By Martello Technologies
With the participation of Cam Smith, Microsoft Teams Product Manager at Microsoft Canada. What Teams performance challenges will organizations face as they return to the office, and how do you avoid them proactively? This educational webinar will showcase these topics.
Nov 16, 2021   |  By Martello Technologies
Martello Vantage DX helps you prioritize and resolve problems to optimize the performance of Microsoft Teams, Microsoft Office 365 and business applications delivered to your business lines and customers.
Nov 8, 2021   |  By Martello Technologies
Quickly find out the bottlenecks that drop performance levels on MS apps.
Oct 5, 2021   |  By Martello Technologies
Martello Vantage DX™ gives IT teams complete end-to-end visibility of Microsoft 365 user experience to rapidly detect and resolve problems before they impact the user experience.
Jun 30, 2021   |  By Martello Technologies
It’s one thing to be using Teams. It’s entirely different to have your users running Teams efficiently. From dropped calls, to lags in response time, to jittery video connections – Teams isn’t without its daily problems. And yet, you’re being held responsible to not just make sure Teams is up and running, but to also improve the quality of the user experience.
May 21, 2021   |  By Martello Technologies
Winning and retaining customers in a subscription-based business model requires solid and reliable service delivery. For Mitel partners, it has never been more critical for your UC customers to be able to rely on state-of-the-art service quality to maintain their business continuity. Mitel Performance Analytics (MPA) already enables hundreds of partners to ensure exceptional service delivery quality for their customers.  
Aug 3, 2021   |  By Martello Technologies
The global shift to remote work in early 2020 resulted in enterprises heavily relying on digital touchpoints, such as Microsoft Teams, to keep the hybrid workplace connected. Without deep visibility into the Teams user experience, IT is left in the dark when it comes to overall Teams performance. So, what can you do to optimize your hybrid workforce's interaction with Microsoft Teams? Download now to see.
Jul 16, 2021   |  By Martello Technologies
We have developed the ultimate Microsoft Teams Performance Guide that identifies the top metrics IT teams need to be measuring and outlines Microsoft's best practices to improve the Teams user experience. Whether you're already monitoring your Microsoft Teams or not, you're sure to find this guide helpful.
Apr 28, 2021   |  By Martello Technologies
Enhanced visibility is crucial and to best meet current business needs requires an understanding of the level of satisfaction when using Microsoft 365. There is a growing demand to learn and know how users feel about the quality of their experience. Take a deep dive into the difference between Service Level Agreements and Experience Level Agreements and why the enhanced visibility is crucial to best meetyour current business needs.
Dec 10, 2020   |  By Martello Technologies
As digital transformation accelerates, the user experience is becoming a critical priority for CIOs. A growing number of services are being delivered as cloud-based software as a service (SaaS), but infrastructure and operations (I&O) teams lack visibility and control of the user experience. Digital business initiatives can only be successful if the user's experience is a good one.
Dec 10, 2020   |  By Martello Technologies
With over 200 million users of Microsoft 365 worldwide, it's evident that organizations are putting the productivity of their users into the hands of Microsoft's cloud-based office solution. From communications using products like Exchange Online, and Teams; to collaboration using SharePoint Online; to leveraging OneDrive for document storage and sharing; organizations shifting to Microsoft 365 rely heavily on these tools as the foundation for their operational ecosystem.
Dec 1, 2020   |  By Martello Technologies
It has become the backbone of many organizations, where conference calls, meetings, collaboration, and sharing all take place. This dependency makes it a critical application that requires consistent optimal performance to effectively maintain user productivity. For most Microsoft 365 applications, monitoring performance of a service like Exchange Online revolves around Exchange-related services, logs, etc. With Teams however, ensuring optimal performance proves to be a more complex task, and even more so when utilizing native tools.
Dec 1, 2020   |  By Martello Technologies
With increasingly complex systems sustaining mission-critical services, IT departments are hard at work designing business continuity strategies to avoid unpleasant surprises. Each year companies lose $26.5 billion in revenue due to IT downtime - either planned or unplanned. When there are critical application failures on the network the costs can hit a staggering 1 million dollars per hour lost in Fortune 100 companies.
Nov 1, 2020   |  By Martello Technologies
Technology has evolved the critical need for accessing real-time applications such as cloud-collaboration, VoIP and video conferencing from anywhere in the world. CIOs who prioritize around the clock performance and availability for cloud-based productivity tools, have an opportunity to deliver more value and can give their business a competitive edge. IT dashboards are a critical tool in enabling productivity. However, one of the biggest challenges that IT leaders face is to integrate data from multiple business systems that are already in place, both on-premise and in cloud solutions.
Nov 1, 2020   |  By Martello Technologies
Relevant and timely alerts are a key tool to manage application performance successfully. However, IT administrators are often overwhelmed by alerts. Either they receive too many alerts or get notified of ones that aren't relevant to them. By setting up alarm properties to suit your needs, you'll find them more relevant and avoid alarm fatigue. Becoming proactive, rather than reactive when it comes to detecting problems on the network reduces stress on the IT staff and offers a better end-user experience, by preventing downtime.

Martello Technologies is headquartered in Ottawa, Canada with staff in Canada, Europe and the United States. We provide digital experience monitoring (DEM) solutions that monitor the performance of cloud collaboration and productivity tools to give enterprises insight into the user experience. Our products include unified communications (UC) performance analytics software, Microsoft 365 user experience monitoring software and IT analytics software.

Traditional network and application performance monitoring approaches lack insight into the user experience of cloud services. Martello’s digital experience monitoring (DEM) solutions provide deeper insight by correlating data on network and application performance with insight into the user’s experience of the service. While other DEM solutions can make this connection between performance and user experience, Martello takes this a step further, demonstrating to enterprises why the problem happened.