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By Sara Purdon
Our previous blog gave a quick overview of an all-too real scenario involving poor Microsoft Teams performance and frustrated VIP users. The situation, picking up on our recent Power Moves webinar, centered on a big board meeting held over Teams that suffered from multiple call quality issues — spurring the CEO to pay a stormy visit to IT. In that case, the issue had already happened, and our point was that with native Microsoft tools, it can be hard to get to a precise root cause quickly.
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By Sara Purdon
Imagine you’re the IT lead responsible for your organization’s Microsoft Teams experience. A big call with the board comes up, loaded with company VIPs — and it’s chock full of issues. Lag, choppy audio, bad connections. After the call, there’s a knock at your door. Not a happy knock. You answer and standing there is your CEO, stamping her foot demanding to know what went wrong.
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By Sara Purdon
For IT teams managing Teams Phone performance, the SBC is kind of a ‘last frontier’. Issues that occur there are hard to track down. Critical information slips out of view or can’t easily be associated with what users are experiencing. Our latest update to Vantage DX closes the Microsoft Teams Phone SBC monitoring visibility gap with automated correlation of SBC records and Teams Phone quality data — the first solution in the industry to do so.
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By Sara Purdon
Bells and whistles may inspire great ad headlines, but when it comes to investing in new tools, the only thing most MSPs care about is the business case. “If we buy this, how will it make us more efficient and more profitable?” Period.
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By Sara Purdon
LDI Connect is taking its managed IT services to the next level by adding Martello’s Vantage DX platform to its toolkit. This move is all about giving clients a smoother, more reliable Microsoft 365 and Teams experience … and it couldn’t come at a better time. By integrating Vantage DX, LDI Connect can now proactively monitor clients’ Microsoft environments.
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By Sara Purdon
It’s one of those unspoken facts of business that the better something is managed, the less people notice. Everything just glides along. That’s a double-edged sword for managed service providers. On the one hand, you want to give clients a frictionless experience. On the other, you want them to know that’s what they’re getting — and how much you put in to deliver it.
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By Sara Purdon
Recurring revenue streams bring stability to any business. For MSPs, that stability can be an essential foundation for service innovation and pursuing growth. Offering subscription-based managed services is an obvious way to get recurring revenue in place. Collaboration platforms like Microsoft Teams and Zoom are prime candidates for subscriptions since businesses depend on them every day, at all levels of the organization, to be productive and profitable.
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By Sara Purdon
Few things hold IT teams back more than a lack of visibility. It’s exponentially harder to solve issues when they originate in parts of the environment you can’t see. That’s one of the big limitations of native tools for monitoring and managing Microsoft Teams. Microsoft Call Quality Dashboard, Admin Center and Service Dashboard, and Meeting Room Pro Dashboard are all constrained to the aspects of Teams that Microsoft controls directly.
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By Sara Purdon
The more organizations depend on collaboration solutions like Microsoft Teams for productivity, the more IT departments are expected to ensure a seamless experience every time. That demands more than just rapid troubleshooting when issues occur: it requires IT teams to get ahead of problems and keep them from affecting users in the first place. For that, synthetic testing is a must.
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By Mia Martello
If your clients are like most, they use multiple collaboration platforms to drive business and get work done. A common combo is Microsoft Teams and Zoom: over 60% of organizations use both, and together the two have a more than 80% share of the videoconferencing market. More platforms mean more complexity for you to manage — more parameters to watch, more tools to bounce between to keep an eye on things.
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By MartelloTech
Who Solves It Faster? Microsoft Native Tools vs. Vantage DX Tickets piling up. Execs on your case. Teams acting up. Microsoft’s tools only show part of the story—leaving you stuck reacting. Watch our pros do a no-fluff, side-by-side showdown: Microsoft Native Tools vs. Martello Vantage DX. Watch them tackle real Teams issues and see who finds and fixes the problem faster. What Attendees will learn.
Organizations relying on Microsoft Teams Phone know that clear call quality is crucial for productivity and user satisfaction. Yet, when calls falter, the cause isn’t always on Microsoft’s end. Issues can arise from the user’s environment, PSTN integrations, the Microsoft 365 cloud, or other factors. So how can Teams Phone users quickly pinpoint and resolve these issues to keep communication seamless?
Keep Your VIPs Happy with Martello Vantage DX Tired of constantly firefighting Microsoft Teams issues for your VIPs? In this video, discover how Martello Vantage DX helps IT teams shift from reactive problem-solving to proactive management. With end-to-end visibility, automated correlation, and synthetic testing, Vantage DX identifies and resolves issues before they disrupt important meetings. See how you can deliver a flawless Teams experience and keep your VIPs satisfied.
Delve into the advanced strategies that industry leaders use to manage Microsoft Teams. Explore the three main hallmarks that set these leaders apart and elevate them to the top of the Microsoft Teams maturity pyramid: End-to-End Visibility: See how comprehensive visibility across the entire network, from the data center to endpoints, helps identify and troubleshoot issues effectively.
Discover how industry leaders achieve top-tier Microsoft Teams performance by mastering three key hallmarks of Teams maturity. End-to-End Visibility: Understand the importance of comprehensive visibility across your entire network, enabling effective issue identification and troubleshooting.
Business Leaders, can you afford to 'roll the dice' on Microsoft Teams performance? Watch our video, 'Navigating Teams Success,' to explore critical considerations for your team's collaboration. Understand the risks and discover proactive strategies to optimize Teams performance. Make an informed decision that ensures seamless communication and enhances your team's effectiveness. Don't leave success to chance—empower your business with the right Microsoft Teams solutions.
Ensure your team's success with Microsoft Teams. You already know the importance of effective communication and collaboration. And you understand the impact on closing deals and maximizing productivity. Explore how Microsoft Teams can be a game-changer for your business. Empower your team with the right tools for success.
In a bustling office overrun by support tickets, meet Alex, struggling to keep his team afloat amidst Microsoft Teams chaos. Discover how insights from "The State of Microsoft 365 Performance Management" offer a breakthrough, leading to faster issue resolution and renewed team morale. Break free from reactive troubleshooting with proactive solutions and seize control of your Microsoft Teams instance today.
If you are managing a revenue generating or customer facing team the highs and lows of poor Microsoft Teams performance can be frustrating. See why a top-notch Microsoft Teams experience is so critical to your team’s success.
Are you an IT manager running into challenges with Microsoft Teams? Purpose build monitoring solutions like Vantage DX provide proactive issue detection and end-to-end visibility features that are game changes for IT teams.
Download our eBook to gain deep insights and get the most out of Microsoft Teams phone.
Download this eBook to learn how to ensure your mix of Teams, PSTN, and internal telephony infrastructure thrive while increasing your visibility into the source of any service delivery issues.
Dependence on Microsoft 365 and Teams has never been greater, and the pressure is on for IT teams to deliver exceptional user experiences - anytime, anywhere. The modern workplace sees users connecting from the office, home and pretty much any place in between. This hybrid work model has a significant impact on IT, the network and the overall quality of service perceived by the users.
The global shift to remote work in early 2020 resulted in enterprises heavily relying on digital touchpoints, such as Microsoft Teams, to keep the hybrid workplace connected. Without deep visibility into the Teams user experience, IT is left in the dark when it comes to overall Teams performance. So, what can you do to optimize your hybrid workforce's interaction with Microsoft Teams? Download now to see.
We have developed the ultimate Microsoft Teams Performance Guide that identifies the top metrics IT teams need to be measuring and outlines Microsoft's best practices to improve the Teams user experience. Whether you're already monitoring your Microsoft Teams or not, you're sure to find this guide helpful.
Enhanced visibility is crucial and to best meet current business needs requires an understanding of the level of satisfaction when using Microsoft 365. There is a growing demand to learn and know how users feel about the quality of their experience. Take a deep dive into the difference between Service Level Agreements and Experience Level Agreements and why the enhanced visibility is crucial to best meetyour current business needs.
As digital transformation accelerates, the user experience is becoming a critical priority for CIOs. A growing number of services are being delivered as cloud-based software as a service (SaaS), but infrastructure and operations (I&O) teams lack visibility and control of the user experience. Digital business initiatives can only be successful if the user's experience is a good one.
With over 200 million users of Microsoft 365 worldwide, it's evident that organizations are putting the productivity of their users into the hands of Microsoft's cloud-based office solution. From communications using products like Exchange Online, and Teams; to collaboration using SharePoint Online; to leveraging OneDrive for document storage and sharing; organizations shifting to Microsoft 365 rely heavily on these tools as the foundation for their operational ecosystem.
It has become the backbone of many organizations, where conference calls, meetings, collaboration, and sharing all take place. This dependency makes it a critical application that requires consistent optimal performance to effectively maintain user productivity. For most Microsoft 365 applications, monitoring performance of a service like Exchange Online revolves around Exchange-related services, logs, etc. With Teams however, ensuring optimal performance proves to be a more complex task, and even more so when utilizing native tools.
With increasingly complex systems sustaining mission-critical services, IT departments are hard at work designing business continuity strategies to avoid unpleasant surprises. Each year companies lose $26.5 billion in revenue due to IT downtime - either planned or unplanned. When there are critical application failures on the network the costs can hit a staggering 1 million dollars per hour lost in Fortune 100 companies.
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Martello Technologies is headquartered in Ottawa, Canada with staff in Canada, Europe and the United States. We provide digital experience monitoring (DEM) solutions that monitor the performance of cloud collaboration and productivity tools to give enterprises insight into the user experience. Our products include unified communications (UC) performance analytics software, Microsoft 365 user experience monitoring software and IT analytics software.
Traditional network and application performance monitoring approaches lack insight into the user experience of cloud services. Martello’s digital experience monitoring (DEM) solutions provide deeper insight by correlating data on network and application performance with insight into the user’s experience of the service. While other DEM solutions can make this connection between performance and user experience, Martello takes this a step further, demonstrating to enterprises why the problem happened.