Martello Technologies

Ottawa, Canada
2009
  |  By Sara Purdon
This week at Enterprise Connect, Microsoft announced many compelling new Teams features to drive productivity, collaboration and to simplify the lives of its users. One of the most noteworthy announcements is that Microsoft is now delivering a 99.999% Microsoft Teams SLA uptime guarantee for Teams telephony. This covers uptime for calls that take place over the PSTN, including Microsoft Teams Phone, Teams Calling Plans and Audio Conferencing.
  |  By Sara Purdon
You’re 24 hours away from the next quarter. Have you achieved everything in this one that you wanted to? Got a last-minute deal you need to get over the line? That’s ok, your favorite customer is just a quick video call away from signing on the dotted line – that’ll help you hit your target. Be a real problem if the call kept dropping out though – especially if they asked to reschedule. Oh, no, suddenly, your Teams is acting up!
  |  By Get Leverage
In today’s lightning-fast world, seamless teamwork and communication are like oxygen for any company. And that’s where having a strategy for Microsoft 365 performance gives you an edge. It’s the epicenter of collaboration within the Microsoft 365 universe. It helps teams connect, build, and crush their goals. But, keeping Microsoft Teams purring like a kitten is essential to avoid revenue hiccups.
  |  By Get Leverage
Are you tired of troubleshooting Microsoft 365 performance issues with a blindfold on? Whether you’re dealing with the frustrating slowness of Office 365 or facing Microsoft Teams audio and video quality issues, you’re not alone. In this blog, we’ll explore a new report produced by research analyst EMA, tailor-made for IT Managers, revealing a critical IT blind spot when it comes to Microsoft 365 performance issues.
  |  By Sara Purdon
Hybrid work models have taken center stage as the new norm for global enterprises, and Microsoft Teams has become the leading collaboration platform to keep hybrid and remote teams connected and collaborating. However, as return to office has grown, the Teams user experience in the office hasn’t been as solid as it was for many employees at home, with friction in the user experience resulting from in-office network constraints.
  |  By Sara Purdon
Microsoft has pushed the end of availability for the classic Teams client from March 31, 2024 to July 1, 2024. This move will give administrators more time to address any issues they have encountered while transitioning to the new Teams app. Since its general availability in October 2023, enterprises have migrated users to the new Teams client and many have experienced both performance and functionality issues that have impacted user productivity and consumed considerable IT resources.
  |  By Sara Purdon
In a strategic move aimed at redefining the Microsoft Teams experience, Yorktel, a global managed services provider, announces its dynamic collaboration with Martello’s Vantage DX. This innovative partnership is not just about adding a solution but about Yorktel’s commitment to enhancing their existing offering through the power of Vantage DX.
  |  By Sara Purdon
Migrating to Microsoft Teams can be fraught with unexpected challenges that threaten to derail your project’s momentum and inflate costs. Typical issues during a Teams migration effort include timelines that perpetually stretch, unforeseen complications during software rollouts, and the dire consequences of inadequate network infrastructure. Especially with Teams’ reliance on high bandwidth due to integrated video and voice features, preparing your network to handle these demands is crucial.
  |  By Sara Purdon
In today’s digital work environment, the necessity for seamless connectivity cannot be overstated, with any disruption significantly impacting productivity. Microsoft Teams has emerged as the most impactful application on a user’s day-to-day work life. According to Okta, the authentication vendor, Microsoft 365 and Microsoft Teams is the #1 application across enterprises.
  |  By Sara Purdon
Our ‘Global Microsoft Teams Performance Trends’ report revealed some very interesting facts about enterprise usage of Teams. Using insight drawn from hundreds of thousands of Teams users, we’ve figured out the issues that plague certain regions. Don’t worry, we haven’t just filed that under “important stuff for later”, we’ve created an action plan for your organization you use to make its Teams performance much better. Let’s dive straight in.
  |  By Martello Technologies
Are you an IT manager running into challenges with Microsoft Teams? Purpose build monitoring solutions like Vantage DX provide proactive issue detection and end-to-end visibility features that are game changes for IT teams.
  |  By Martello Technologies
Unlocking Microsoft 365 Excellence: EMA Report Reveals Performance Secrets In today’s modern workplace, Microsoft Teams is the linchpin of productivity and customer experience. For the first time, a report launched today uncovers a critical IT blind spot when it comes to Teams, revealing its impact on the customer experience. Join EMA analyst Valerie O’Connell as she reveals insights from ‘The State of Microsoft 365 Performance Management’ report.
  |  By Martello Technologies
In a bustling office, meet Sarah, tasked with ensuring Microsoft Teams functions seamlessly. However, dissatisfied users often refrain from reporting issues, leaving Sarah in constant firefighting mode. Join her journey as she unveils strategies to detect and resolve hidden Teams performance problems, shifting from firefighting to staying ahead. Discover how you can transform your IT strategy for a smoother workplace with Microsoft Teams.
  |  By Martello Technologies
See the connection between your car's warnings and IT alerts? Just as your car warns you of problems, monitoring tools do the same for your business. But what about services you don't own, like Microsoft Teams? Discover how Vantage DX transforms Teams calls and meetings into monitoring insights, helping IT teams automatically detect and prevent issues, boosting user satisfaction and productivity.
  |  By Martello Technologies
Detect and troubleshoot your Microsoft Teams issues today to fix call quality and collaboration performance problems.
  |  By Martello Technologies
Join 4-time Microsoft MVP, Nick Cavalancia, along with Rob Doucette, VP of Product Management from Martello, as they discuss.
  |  By Martello Technologies
In this webinar session , discover how to easily transform Teams CQD data into actual monitoring insight to ensure your business lines productivity and user satisfaction.
  |  By Martello Technologies
Think delivering Microsoft Teams service to your users is simple? Microsoft MVP Nick Cavalancia lists all of the factors at play in delivering a successful Teams user experience. Spoiler alert: most of them have nothing to do with Microsoft.
  |  By Martello Technologies
See what Cloud Solution Architect, Evan Zaleschuk from Microsoft had to say about the end-to-end visibility provided by Vantage DX.
  |  By Martello Technologies
Download our eBook to gain deep insights and get the most out of Microsoft Teams phone.
  |  By Martello Technologies
Download this eBook to learn how to ensure your mix of Teams, PSTN, and internal telephony infrastructure thrive while increasing your visibility into the source of any service delivery issues.
  |  By Martello Technologies
Dependence on Microsoft 365 and Teams has never been greater, and the pressure is on for IT teams to deliver exceptional user experiences - anytime, anywhere. The modern workplace sees users connecting from the office, home and pretty much any place in between. This hybrid work model has a significant impact on IT, the network and the overall quality of service perceived by the users.
  |  By Martello Technologies
The global shift to remote work in early 2020 resulted in enterprises heavily relying on digital touchpoints, such as Microsoft Teams, to keep the hybrid workplace connected. Without deep visibility into the Teams user experience, IT is left in the dark when it comes to overall Teams performance. So, what can you do to optimize your hybrid workforce's interaction with Microsoft Teams? Download now to see.
  |  By Martello Technologies
We have developed the ultimate Microsoft Teams Performance Guide that identifies the top metrics IT teams need to be measuring and outlines Microsoft's best practices to improve the Teams user experience. Whether you're already monitoring your Microsoft Teams or not, you're sure to find this guide helpful.
  |  By Martello Technologies
Enhanced visibility is crucial and to best meet current business needs requires an understanding of the level of satisfaction when using Microsoft 365. There is a growing demand to learn and know how users feel about the quality of their experience. Take a deep dive into the difference between Service Level Agreements and Experience Level Agreements and why the enhanced visibility is crucial to best meetyour current business needs.
  |  By Martello Technologies
As digital transformation accelerates, the user experience is becoming a critical priority for CIOs. A growing number of services are being delivered as cloud-based software as a service (SaaS), but infrastructure and operations (I&O) teams lack visibility and control of the user experience. Digital business initiatives can only be successful if the user's experience is a good one.
  |  By Martello Technologies
With over 200 million users of Microsoft 365 worldwide, it's evident that organizations are putting the productivity of their users into the hands of Microsoft's cloud-based office solution. From communications using products like Exchange Online, and Teams; to collaboration using SharePoint Online; to leveraging OneDrive for document storage and sharing; organizations shifting to Microsoft 365 rely heavily on these tools as the foundation for their operational ecosystem.
  |  By Martello Technologies
It has become the backbone of many organizations, where conference calls, meetings, collaboration, and sharing all take place. This dependency makes it a critical application that requires consistent optimal performance to effectively maintain user productivity. For most Microsoft 365 applications, monitoring performance of a service like Exchange Online revolves around Exchange-related services, logs, etc. With Teams however, ensuring optimal performance proves to be a more complex task, and even more so when utilizing native tools.
  |  By Martello Technologies
With increasingly complex systems sustaining mission-critical services, IT departments are hard at work designing business continuity strategies to avoid unpleasant surprises. Each year companies lose $26.5 billion in revenue due to IT downtime - either planned or unplanned. When there are critical application failures on the network the costs can hit a staggering 1 million dollars per hour lost in Fortune 100 companies.

Martello Technologies is headquartered in Ottawa, Canada with staff in Canada, Europe and the United States. We provide digital experience monitoring (DEM) solutions that monitor the performance of cloud collaboration and productivity tools to give enterprises insight into the user experience. Our products include unified communications (UC) performance analytics software, Microsoft 365 user experience monitoring software and IT analytics software.

Traditional network and application performance monitoring approaches lack insight into the user experience of cloud services. Martello’s digital experience monitoring (DEM) solutions provide deeper insight by correlating data on network and application performance with insight into the user’s experience of the service. While other DEM solutions can make this connection between performance and user experience, Martello takes this a step further, demonstrating to enterprises why the problem happened.