Martello Technologies

Ottawa, Canada
Apr 7, 2021   |  By Stephen Burke
When internal IT teams are responsible for ensuring service uptime, it becomes a challenge with cloud applications like Teams – especially when you don’t know the root cause of an outage. The reality for most organizations relying on Microsoft Teams and other Office 365 cloud services is that there’s an innate expectation that service availability is going to be met; Microsoft has enough redundant infrastructure to ensure they can meet their 99.9% service level agreement.
Mar 31, 2021   |  By Stephen Burke
Written by Nick Cavalancia, Microsoft Cloud & Datacenter MVP The need for visibility into service availability and delivery quality has led to the rise in interest in monitoring Microsoft’s Office 365 services from the user perspective. With two different approaches available, what value do they each bring?
Mar 24, 2021   |  By Stephen Burke
Over a year after COVID-19 was declared a global pandemic, the hope of speaking about it in the past tense is something we all still hold on to. Not only are we still being challenged by it in the present, but it has changed the way we think and do many things. However, just because something has become normalized over time (out of necessity) doesn’t mean that everyone has adjusted without incident.
Mar 19, 2021   |  By Sara Purdon
You are at your desk, when all of a sudden there seems to be a hum that is growing louder, your heart starts to pound and you quickly realize that you might be in the midst of another Microsoft outage. You know that right now, Microsoft is your organization‘s core workforce engine and the backbone to ensure productivity - any outage or decrease in service quality can cause widespread productivity declines.
Mar 12, 2021   |  By Stephen Burke
Until recently, work has been thought of as a place you go, rather than a thing you do. While cloud technology has made a ‘digital workplace’ possible, for many businesses, this has been a long-term ambition. But what happens when this changes overnight? Suddenly more people are at home than in the office, and the typical 9-5 model doesn’t apply anymore. This is the reality that businesses the world over had to face head-on a year ago when the pandemic hit.
Feb 25, 2021   |  By Stephen Burke
In an industry where technological evolution is commonplace, it’s easy to get lost in a sea of terminology and acronyms. It’s important to establish a solid foundation of understanding. In the second installment of our ‘Frequently Asked Questions’ series, we tackle issues related to effective monitoring, speed, and performance related to Microsoft 365 services.
Feb 23, 2021   |  By Stephen Burke
Written by Nick Cavalancia, Microsoft Cloud & Datacenter MVP The increase in reliance upon Office 365 as an organization’s digital workspace has led many organizations to measure Office 365 against how well users interact with it rather than if it’s running.
Feb 18, 2021   |  By Stephen Burke
The primary goal of our solutions is to help companies achieve specific business goals; whether that’s maintaining and improving the user experience and overall productivity, gaining valuable insight from enhanced visibility into your organization’s IT infrastructure, developing proactive strategies that mitigate the impact of service interruptions or issues, or all of the above, Martello is proud of the products and services we are able to provide.
Feb 17, 2021   |  By Stephen Burke
Gaining enhanced visibility of your company’s IT infrastructure and developing a proactive strategy to minimize the likelihood and impact of potential issues is necessary to help maintain and improve overall business productivity. By empowering your organization with a Martello solution, you position it for success, no matter where you are in the world. Watch the videos below to learn more about our products and how they can help your business today.
Feb 12, 2021   |  By Salina Tran
Microsoft Monitoring health and usage information is a critical maintenance task for any site or application, whether it’s running in your on-premises datacenter, hybrid or public cloud environment, or hosted environment. Today’s challenge is that enterprises still require end-to-end monitoring insights of their running (and not running) application workloads, while also knowing that they are losing ground on the physical characteristics of managing their own datacenters.
Apr 6, 2021   |  By Martello Technologies
Measuring the user experience has become a critical priority and a constant challenge for IT teams. A growing number of services that users depend on to be productive are now delivered via the cloud. Few services are as critical to business today as Microsoft 365. Learn more about Martello’s new ‘work from anywhere’ solutions for Microsoft 365 that add capabilities that dramatically improve the user experience – from anywhere.
Mar 25, 2021   |  By Martello Technologies
Martello Co-Chairman Terry Matthews stopped by Martello for a Fireside Chat with CEO John Proctor. Watch their conversation as they discuss the company’s evolution.
Mar 12, 2021   |  By Martello Technologies
Microsoft 365 has become the new ‘virtual office’ and organizations are looking to ensure a consistent user experience, especially for employees working remotely. Watch this webinar to find out new approaches to manage your Microsoft 365 service delivery.
Feb 4, 2021   |  By Martello Technologies
Get started today with Microsoft 365 monitoring and see how you can keep your employees on the path to optimal productivity.
Dec 17, 2020   |  By Martello Technologies
Martello CEO John Proctor speaks at 13th Annual LD Micro Main Event - Virtual Conference'
Nov 12, 2020   |  By Martello Technologies
How should you approach monitoring and troubleshooting Microsoft 365 so that you are the first to know of problems and have the tools at hand for quick remediation? Watch Microsoft Cloud and Datacenter MVP, Nick Cavalancia, and Martello VP of Product Development, Rob Doucette as they discuss how to troubleshoot SaaS applications like Microsoft 365 with end-to-end monitoring.
Sep 24, 2020   |  By Martello Technologies
From email, to word documents, presentations and spreadsheets, Microsoft’s suite of productivity software is an essential tool for most businesses. With Microsoft 365 being cloud-hosted it offers the ability to collaborate from any location. This flexibility comes at a cost, where it presents a new set of challenges to monitor and manage the end user experience. Organizations who are heavily dependent on Microsoft Office 365 simply can’t afford to not have visibility into what users are experiencing.
Dec 10, 2020   |  By Martello Technologies
As digital transformation accelerates, the user experience is becoming a critical priority for CIOs. A growing number of services are being delivered as cloud-based software as a service (SaaS), but infrastructure and operations (I&O) teams lack visibility and control of the user experience. Digital business initiatives can only be successful if the user's experience is a good one.
Dec 10, 2020   |  By Martello Technologies
With over 200 million users of Microsoft 365 worldwide, it's evident that organizations are putting the productivity of their users into the hands of Microsoft's cloud-based office solution. From communications using products like Exchange Online, and Teams; to collaboration using SharePoint Online; to leveraging OneDrive for document storage and sharing; organizations shifting to Microsoft 365 rely heavily on these tools as the foundation for their operational ecosystem.
Dec 1, 2020   |  By Martello Technologies
It has become the backbone of many organizations, where conference calls, meetings, collaboration, and sharing all take place. This dependency makes it a critical application that requires consistent optimal performance to effectively maintain user productivity. For most Microsoft 365 applications, monitoring performance of a service like Exchange Online revolves around Exchange-related services, logs, etc. With Teams however, ensuring optimal performance proves to be a more complex task, and even more so when utilizing native tools.
Dec 1, 2020   |  By Martello Technologies
With increasingly complex systems sustaining mission-critical services, IT departments are hard at work designing business continuity strategies to avoid unpleasant surprises. Each year companies lose $26.5 billion in revenue due to IT downtime - either planned or unplanned. When there are critical application failures on the network the costs can hit a staggering 1 million dollars per hour lost in Fortune 100 companies.
Nov 1, 2020   |  By Martello Technologies
Technology has evolved the critical need for accessing real-time applications such as cloud-collaboration, VoIP and video conferencing from anywhere in the world. CIOs who prioritize around the clock performance and availability for cloud-based productivity tools, have an opportunity to deliver more value and can give their business a competitive edge. IT dashboards are a critical tool in enabling productivity. However, one of the biggest challenges that IT leaders face is to integrate data from multiple business systems that are already in place, both on-premise and in cloud solutions.
Nov 1, 2020   |  By Martello Technologies
Relevant and timely alerts are a key tool to manage application performance successfully. However, IT administrators are often overwhelmed by alerts. Either they receive too many alerts or get notified of ones that aren't relevant to them. By setting up alarm properties to suit your needs, you'll find them more relevant and avoid alarm fatigue. Becoming proactive, rather than reactive when it comes to detecting problems on the network reduces stress on the IT staff and offers a better end-user experience, by preventing downtime.

Martello Technologies is headquartered in Ottawa, Canada with staff in Canada, Europe and the United States. We provide digital experience monitoring (DEM) solutions that monitor the performance of cloud collaboration and productivity tools to give enterprises insight into the user experience. Our products include unified communications (UC) performance analytics software, Microsoft 365 user experience monitoring software and IT analytics software.

Traditional network and application performance monitoring approaches lack insight into the user experience of cloud services. Martello’s digital experience monitoring (DEM) solutions provide deeper insight by correlating data on network and application performance with insight into the user’s experience of the service. While other DEM solutions can make this connection between performance and user experience, Martello takes this a step further, demonstrating to enterprises why the problem happened.