Martello Technologies

Ottawa, Canada
2009
Jul 30, 2021   |  By Stephen Burke
The “shared responsibility” model of the cloud puts most of the control with Microsoft, despite the MSP being responsible. As shown below, Microsoft puts very little responsibility into the hands of the customer (or, in your case, the MSP), which is why most MSPs stick to the basic onboarding-related tasks as their Microsoft 365 offering. But the customer’s reliance on Microsoft 365 has changed in the last 14 months… and so have their expectations.
Jul 21, 2021   |  By Stephen Burke
Before you can achieve access to any cloud service a connection to the internet is required. Sounds simple enough, however, the challenge lies not only with the internet connection itself, but the provider of the service as well. Not all internet service providers (ISPs) and pathways to the internet are created equally which makes assessing and understanding the quality of the service you’re on a critical step toward maintaining business productivity.
Jul 15, 2021   |  By Stephen Burke
If a customer has an issue with any part of Microsoft 365, MSPs just don’t have the native visibility to identify the root cause, let alone respond to and remediate the problem. Most of the time, it’s little more than checking Microsoft’s Service Health status to see if Microsoft knows it’s having a problem.
Jul 9, 2021   |  By Stephen Burke
The ability to maintain successful operations in business requires specific agreements that are critical to helping justify service delivery, understand the service performance, and get a budget for any potential infrastructure projects. Service Level Agreements (SLAs) are made between partners and customers and focus on the commitment of the partner to uphold an agreed-to level of service.
Jun 25, 2021   |  By Stephen Burke
To maintain effective Microsoft Teams performance, you must first understand two things: the metrics that define an optimal Microsoft Teams performance and where your Teams performance currently ranks against those metrics. By establishing a Microsoft Teams service quality baseline for your business, you can determine what is normal in terms of performance, and what isn’t. More importantly, you can identify where and when your focus should be to improve the overall user experience.
Jun 24, 2021   |  By Stephen Burke
It’s one thing to be using Microsoft Teams. It’s entirely different to have your users running Teams efficiently. From dropped calls to lags in response time to jittery video connections – Teams isn’t without its daily problems. And yet, you’re being held responsible to not just make sure Teams is up and running but to also improve the quality of the user experience and overall business productivity.
Jun 18, 2021   |  By Stephen Burke
The effects of remote work go beyond an employee trying to remain productive and stay connected to their team. The organization’s IT team must deal with a host of challenges that stem from trying to keep everyone effectively connected to a network when there are things such as different internet service providers and routing paths to contend with. Another challenge faced by IT is the influx of ‘poor call quality issues because of the varying internet connections, equipment setups, etc.
Jun 16, 2021   |  By Stephen Burke
It’s no secret that the modern era in which we live and work must fulfill an ever-increasing demand for digital transformation, especially when it comes to business. Microsoft Teams’ growth over the past year has been exponential, and while many companies rely on Microsoft 365 for their business continuity, very few of them have the tools to manage and support these services internally.
May 27, 2021   |  By Stephen Burke
In the past year, Microsoft Teams has become one of the top videoconferencing and telecommunications platforms that have helped keep businesses productive throughout this global pandemic. Pivoting to remote/hybrid work environments in the long term is more easily achieved with a service like Microsoft Teams, which makes ensuring and maintaining optimal service on your end that much more important. Behold the key to help improve business productivity and optimize your Teams performance.
May 21, 2021   |  By Stephen Burke
The ability to work from anywhere is a great concept but isn’t without specific challenges to navigate, especially for the IT teams of an organization.
May 21, 2021   |  By Martello Technologies
Winning and retaining customers in a subscription-based business model requires solid and reliable service delivery. For Mitel partners, it has never been more critical for your UC customers to be able to rely on state-of-the-art service quality to maintain their business continuity. Mitel Performance Analytics (MPA) already enables hundreds of partners to ensure exceptional service delivery quality for their customers.  
May 12, 2021   |  By Martello Technologies
Winning and retaining customers in a subscription-based business model requires solid and reliable service delivery. For Mitel partners, it has never been more critical for your UC customers to be able to rely on state-of-the-art service quality to maintain their business continuity. Mitel Performance Analytics (MPA) already enables hundreds of partners to ensure exceptional service delivery quality for their customers.  
May 4, 2021   |  By Martello Technologies
Catch up on Martello session at Microsoft 365 Con 2021.
Apr 20, 2021   |  By Martello Technologies
Martello iQ is a digital experience analytics platform that brings together metrics and events from multiple monitoring, IT services management, business applications tools into actionable dashboards. Accessible from anywhere from any device, iQ presents a unified view of the infrastructure that supports critical business services for your company. See our demo captured in our recent webinar, Guaranteeing Microsoft 365 Service Delivery.
Apr 20, 2021   |  By Martello Technologies
Measuring the user experience has become a critical priority and a constant challenge for IT teams. A growing number of services that users depend on to be productive are now delivered via the cloud. Few services are as critical to business today as Microsoft 365. Learn more about Martello’s new ‘work from anywhere’ solutions for Microsoft 365 that add capabilities that dramatically improve the user experience – from anywhere.
Apr 6, 2021   |  By Martello Technologies
Measuring the user experience has become a critical priority and a constant challenge for IT teams. A growing number of services that users depend on to be productive are now delivered via the cloud. Few services are as critical to business today as Microsoft 365. Learn more about Martello’s new ‘work from anywhere’ solutions for Microsoft 365 that add capabilities that dramatically improve the user experience – from anywhere.
Mar 25, 2021   |  By Martello Technologies
Martello Co-Chairman Terry Matthews stopped by Martello for a Fireside Chat with CEO John Proctor. Watch their conversation as they discuss the company’s evolution.
Aug 3, 2021   |  By Martello Technologies
The global shift to remote work in early 2020 resulted in enterprises heavily relying on digital touchpoints, such as Microsoft Teams, to keep the hybrid workplace connected. Without deep visibility into the Teams user experience, IT is left in the dark when it comes to overall Teams performance. So, what can you do to optimize your hybrid workforce's interaction with Microsoft Teams? Download now to see.
Jul 16, 2021   |  By Martello Technologies
We have developed the ultimate Microsoft Teams Performance Guide that identifies the top metrics IT teams need to be measuring and outlines Microsoft's best practices to improve the Teams user experience. Whether you're already monitoring your Microsoft Teams or not, you're sure to find this guide helpful.
Apr 28, 2021   |  By Martello Technologies
Enhanced visibility is crucial and to best meet current business needs requires an understanding of the level of satisfaction when using Microsoft 365. There is a growing demand to learn and know how users feel about the quality of their experience. Take a deep dive into the difference between Service Level Agreements and Experience Level Agreements and why the enhanced visibility is crucial to best meetyour current business needs.
Dec 10, 2020   |  By Martello Technologies
As digital transformation accelerates, the user experience is becoming a critical priority for CIOs. A growing number of services are being delivered as cloud-based software as a service (SaaS), but infrastructure and operations (I&O) teams lack visibility and control of the user experience. Digital business initiatives can only be successful if the user's experience is a good one.
Dec 10, 2020   |  By Martello Technologies
With over 200 million users of Microsoft 365 worldwide, it's evident that organizations are putting the productivity of their users into the hands of Microsoft's cloud-based office solution. From communications using products like Exchange Online, and Teams; to collaboration using SharePoint Online; to leveraging OneDrive for document storage and sharing; organizations shifting to Microsoft 365 rely heavily on these tools as the foundation for their operational ecosystem.
Dec 1, 2020   |  By Martello Technologies
It has become the backbone of many organizations, where conference calls, meetings, collaboration, and sharing all take place. This dependency makes it a critical application that requires consistent optimal performance to effectively maintain user productivity. For most Microsoft 365 applications, monitoring performance of a service like Exchange Online revolves around Exchange-related services, logs, etc. With Teams however, ensuring optimal performance proves to be a more complex task, and even more so when utilizing native tools.
Dec 1, 2020   |  By Martello Technologies
With increasingly complex systems sustaining mission-critical services, IT departments are hard at work designing business continuity strategies to avoid unpleasant surprises. Each year companies lose $26.5 billion in revenue due to IT downtime - either planned or unplanned. When there are critical application failures on the network the costs can hit a staggering 1 million dollars per hour lost in Fortune 100 companies.
Nov 1, 2020   |  By Martello Technologies
Technology has evolved the critical need for accessing real-time applications such as cloud-collaboration, VoIP and video conferencing from anywhere in the world. CIOs who prioritize around the clock performance and availability for cloud-based productivity tools, have an opportunity to deliver more value and can give their business a competitive edge. IT dashboards are a critical tool in enabling productivity. However, one of the biggest challenges that IT leaders face is to integrate data from multiple business systems that are already in place, both on-premise and in cloud solutions.
Nov 1, 2020   |  By Martello Technologies
Relevant and timely alerts are a key tool to manage application performance successfully. However, IT administrators are often overwhelmed by alerts. Either they receive too many alerts or get notified of ones that aren't relevant to them. By setting up alarm properties to suit your needs, you'll find them more relevant and avoid alarm fatigue. Becoming proactive, rather than reactive when it comes to detecting problems on the network reduces stress on the IT staff and offers a better end-user experience, by preventing downtime.

Martello Technologies is headquartered in Ottawa, Canada with staff in Canada, Europe and the United States. We provide digital experience monitoring (DEM) solutions that monitor the performance of cloud collaboration and productivity tools to give enterprises insight into the user experience. Our products include unified communications (UC) performance analytics software, Microsoft 365 user experience monitoring software and IT analytics software.

Traditional network and application performance monitoring approaches lack insight into the user experience of cloud services. Martello’s digital experience monitoring (DEM) solutions provide deeper insight by correlating data on network and application performance with insight into the user’s experience of the service. While other DEM solutions can make this connection between performance and user experience, Martello takes this a step further, demonstrating to enterprises why the problem happened.