Martello Technologies

Ottawa, Canada
2009
  |  By kfitzgibbon
The Teams desktop client has been rebuilt to prioritize performance and offer a faster, more streamlined, and adaptable experience for users. It’s a fairly sizeable update and there’s a bunch of new features that are worth taking a look at but here are our top 5 and why they’re important for you.
  |  By kfitzgibbon
Bad meetings in the age of hybrid aren’t just annoying, they’re a huge cost sink. They drop productivity, reduce employee happiness, and sometimes, in the worst cases, lead to missed business opportunities. All that can be avoided with the right approach to making hybrid work the right way. Here are the best practices for Teams hybrid meetings that you need to know.
  |  By Sara Purdon
Authors: Randah McKinnie – VP Product at Martello, Doug Bellinger – Martello CTO Since large language models and image generators burst onto the scene about a year and a half ago, AI has sparked a mix of excitement, wonder and controversy. Everybody knows it’s a game-changer and no one wants to be left out — even if they’re not quite sure what to do with it yet.
  |  By kfitzgibbon
Pixelated cameras, robot voices, tinny sound coming out of your speakers. This is the peak Teams experience when your settings aren’t on point, and your hardware doesn’t cut the mustard. Here are the simple steps to get on top of your Microsoft Teams video and audio quality as well as how to make it better in your whole company.
  |  By kfitzgibbon
Welcome to the debut of Tales from the Trenches, a ‘boots on the ground’ series written by Richard Ashbee, a seasoned pre-sales engineer and consultant with over 15 years of experience in the telecommunications industry. Read on for practical insights straight from the frontline!
  |  By Sara Purdon
Vantage DX, the only Experience Management Solution purpose-built for Microsoft Teams. This might well be your first-time hearing about Vantage DX. If it is…welcome! We’re here to help enterprises improve their communication and collaboration by giving them the tools they need to understand what is and isn’t working with their Microsoft Teams setup. Here’s just a quick starter to give you some idea of what Vantage DX is capable of.
  |  By Sara Purdon
This week at Enterprise Connect, Microsoft announced many compelling new Teams features to drive productivity, collaboration and to simplify the lives of its users. One of the most noteworthy announcements is that Microsoft is now delivering a 99.999% Microsoft Teams SLA uptime guarantee for Teams telephony. This covers uptime for calls that take place over the PSTN, including Microsoft Teams Phone, Teams Calling Plans and Audio Conferencing.
  |  By Sara Purdon
You’re 24 hours away from the next quarter. Have you achieved everything in this one that you wanted to? Got a last-minute deal you need to get over the line? That’s ok, your favorite customer is just a quick video call away from signing on the dotted line – that’ll help you hit your target. Be a real problem if the call kept dropping out though – especially if they asked to reschedule. Oh, no, suddenly, your Teams is acting up!
  |  By Get Leverage
In today’s lightning-fast world, seamless teamwork and communication are like oxygen for any company. And that’s where having a strategy for Microsoft 365 performance gives you an edge. It’s the epicenter of collaboration within the Microsoft 365 universe. It helps teams connect, build, and crush their goals. But, keeping Microsoft Teams purring like a kitten is essential to avoid revenue hiccups.
  |  By Get Leverage
Are you tired of troubleshooting Microsoft 365 performance issues with a blindfold on? Whether you’re dealing with the frustrating slowness of Office 365 or facing Microsoft Teams audio and video quality issues, you’re not alone. In this blog, we’ll explore a new report produced by research analyst EMA, tailor-made for IT Managers, revealing a critical IT blind spot when it comes to Microsoft 365 performance issues.
  |  By Martello Technologies
Business Leaders, can you afford to 'roll the dice' on Microsoft Teams performance? Watch our video, 'Navigating Teams Success,' to explore critical considerations for your team's collaboration. Understand the risks and discover proactive strategies to optimize Teams performance. Make an informed decision that ensures seamless communication and enhances your team's effectiveness. Don't leave success to chance—empower your business with the right Microsoft Teams solutions.
  |  By Martello Technologies
Ensure your team's success with Microsoft Teams. You already know the importance of effective communication and collaboration. And you understand the impact on closing deals and maximizing productivity. Explore how Microsoft Teams can be a game-changer for your business. Empower your team with the right tools for success.
  |  By Martello Technologies
In a bustling office overrun by support tickets, meet Alex, struggling to keep his team afloat amidst Microsoft Teams chaos. Discover how insights from "The State of Microsoft 365 Performance Management" offer a breakthrough, leading to faster issue resolution and renewed team morale. Break free from reactive troubleshooting with proactive solutions and seize control of your Microsoft Teams instance today.
  |  By Martello Technologies
If you are managing a revenue generating or customer facing team the highs and lows of poor Microsoft Teams performance can be frustrating. See why a top-notch Microsoft Teams experience is so critical to your team’s success.
  |  By Martello Technologies
Are you an IT manager running into challenges with Microsoft Teams? Purpose build monitoring solutions like Vantage DX provide proactive issue detection and end-to-end visibility features that are game changes for IT teams.
  |  By Martello Technologies
Unlocking Microsoft 365 Excellence: EMA Report Reveals Performance Secrets In today’s modern workplace, Microsoft Teams is the linchpin of productivity and customer experience. For the first time, a report launched today uncovers a critical IT blind spot when it comes to Teams, revealing its impact on the customer experience. Join EMA analyst Valerie O’Connell as she reveals insights from ‘The State of Microsoft 365 Performance Management’ report.
  |  By Martello Technologies
In a bustling office, meet Sarah, tasked with ensuring Microsoft Teams functions seamlessly. However, dissatisfied users often refrain from reporting issues, leaving Sarah in constant firefighting mode. Join her journey as she unveils strategies to detect and resolve hidden Teams performance problems, shifting from firefighting to staying ahead. Discover how you can transform your IT strategy for a smoother workplace with Microsoft Teams.
  |  By Martello Technologies
See the connection between your car's warnings and IT alerts? Just as your car warns you of problems, monitoring tools do the same for your business. But what about services you don't own, like Microsoft Teams? Discover how Vantage DX transforms Teams calls and meetings into monitoring insights, helping IT teams automatically detect and prevent issues, boosting user satisfaction and productivity.
  |  By Martello Technologies
Detect and troubleshoot your Microsoft Teams issues today to fix call quality and collaboration performance problems.
  |  By Martello Technologies
Join 4-time Microsoft MVP, Nick Cavalancia, along with Rob Doucette, VP of Product Management from Martello, as they discuss.
  |  By Martello Technologies
Download our eBook to gain deep insights and get the most out of Microsoft Teams phone.
  |  By Martello Technologies
Download this eBook to learn how to ensure your mix of Teams, PSTN, and internal telephony infrastructure thrive while increasing your visibility into the source of any service delivery issues.
  |  By Martello Technologies
Dependence on Microsoft 365 and Teams has never been greater, and the pressure is on for IT teams to deliver exceptional user experiences - anytime, anywhere. The modern workplace sees users connecting from the office, home and pretty much any place in between. This hybrid work model has a significant impact on IT, the network and the overall quality of service perceived by the users.
  |  By Martello Technologies
The global shift to remote work in early 2020 resulted in enterprises heavily relying on digital touchpoints, such as Microsoft Teams, to keep the hybrid workplace connected. Without deep visibility into the Teams user experience, IT is left in the dark when it comes to overall Teams performance. So, what can you do to optimize your hybrid workforce's interaction with Microsoft Teams? Download now to see.
  |  By Martello Technologies
We have developed the ultimate Microsoft Teams Performance Guide that identifies the top metrics IT teams need to be measuring and outlines Microsoft's best practices to improve the Teams user experience. Whether you're already monitoring your Microsoft Teams or not, you're sure to find this guide helpful.
  |  By Martello Technologies
Enhanced visibility is crucial and to best meet current business needs requires an understanding of the level of satisfaction when using Microsoft 365. There is a growing demand to learn and know how users feel about the quality of their experience. Take a deep dive into the difference between Service Level Agreements and Experience Level Agreements and why the enhanced visibility is crucial to best meetyour current business needs.
  |  By Martello Technologies
As digital transformation accelerates, the user experience is becoming a critical priority for CIOs. A growing number of services are being delivered as cloud-based software as a service (SaaS), but infrastructure and operations (I&O) teams lack visibility and control of the user experience. Digital business initiatives can only be successful if the user's experience is a good one.
  |  By Martello Technologies
With over 200 million users of Microsoft 365 worldwide, it's evident that organizations are putting the productivity of their users into the hands of Microsoft's cloud-based office solution. From communications using products like Exchange Online, and Teams; to collaboration using SharePoint Online; to leveraging OneDrive for document storage and sharing; organizations shifting to Microsoft 365 rely heavily on these tools as the foundation for their operational ecosystem.
  |  By Martello Technologies
With increasingly complex systems sustaining mission-critical services, IT departments are hard at work designing business continuity strategies to avoid unpleasant surprises. Each year companies lose $26.5 billion in revenue due to IT downtime - either planned or unplanned. When there are critical application failures on the network the costs can hit a staggering 1 million dollars per hour lost in Fortune 100 companies.
  |  By Martello Technologies
It has become the backbone of many organizations, where conference calls, meetings, collaboration, and sharing all take place. This dependency makes it a critical application that requires consistent optimal performance to effectively maintain user productivity. For most Microsoft 365 applications, monitoring performance of a service like Exchange Online revolves around Exchange-related services, logs, etc. With Teams however, ensuring optimal performance proves to be a more complex task, and even more so when utilizing native tools.

Martello Technologies is headquartered in Ottawa, Canada with staff in Canada, Europe and the United States. We provide digital experience monitoring (DEM) solutions that monitor the performance of cloud collaboration and productivity tools to give enterprises insight into the user experience. Our products include unified communications (UC) performance analytics software, Microsoft 365 user experience monitoring software and IT analytics software.

Traditional network and application performance monitoring approaches lack insight into the user experience of cloud services. Martello’s digital experience monitoring (DEM) solutions provide deeper insight by correlating data on network and application performance with insight into the user’s experience of the service. While other DEM solutions can make this connection between performance and user experience, Martello takes this a step further, demonstrating to enterprises why the problem happened.